Organizational Culture

组织文化
  • 文章类型: Journal Article
    背景:“错误是人类”报告二十年后,在高收入国家的医院中,十分之一的患者仍然受到伤害,强调需要加强医疗保健安全文化。本范围审查旨在绘制文献中描述的患者安全文化强化策略。
    方法:这个范围审查遵循JBI方法。它坚持所有范围审查清单项目(PRISMA-ScR),并在紫丁香中进行搜索,MedLine,IBECS,和PubMed数据库以及巴西和北美患者安全组织的官方网站。这项研究发生在2023年。
    结果:总计,纳入了58项研究,包括52篇文章和6篇来自卫生组织的文件。确定了各种策略,并根据相似性将其分为七个类别,强调需要全面的组织方法来改善患者护理。描述最多的策略是沟通(69%),其次是团队合作(58.6%)和积极领导(56.9%)。
    结论:确定的策略可以促进组织可以实现患者安全的文化的发展,涉及减少医疗保健风险和错误的实践和态度。然而,战略的确定是有限的,因为它仅限于国际组织的某些数据库和网站,不涵盖更广泛的来源。此外,这些策略在改善患者安全文化方面的有效性尚未得到评估.
    BACKGROUND: Twenty years after the \"To Err Is Human\" report, one in ten patients still suffer harm in hospitals in high-income countries, highlighting the need to strengthen the culture of safety in healthcare. This scoping review aims to map patient safety culture strengthening strategies described in the literature.
    METHODS: This scoping review follows the JBI methodology. It adhered to all scoping review checklist items (PRISMA-ScR) with searches in the Lilacs, MedLine, IBECS, and PubMed databases and on the official websites of Brazilian and North American patient safety organizations. The research took place during the year 2023.
    RESULTS: In total, 58 studies comprising 52 articles and 6 documents from health organizations were included. Various strategies were identified and grouped into seven categories based on similarity, highlighting the need for a comprehensive organizational approach to improve patient care. The most described strategies were communication (69%), followed by teamwork (58.6%) and active leadership (56.9%).
    CONCLUSIONS: The identified strategies can promote the development of a culture in which an organization can achieve patient safety, involving practices and attitudes that reduce risks and errors in healthcare. However, the identification of strategies is limited because it is restricted to certain databases and websites of international organizations and does not cover a broader spectrum of sources. Furthermore, the effectiveness of these strategies in improving patient safety culture has not yet been evaluated.
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  • 文章类型: Journal Article
    人们对健康素养组织的特征进行了不同的描述,认识到组织应对人们健康素养优势和挑战的多样性非常重要。进行了系统的范围审查,以确定,评估和分类国际自我评估工具,旨在衡量组织体现健康素养特征的能力。遵循JBI范围界定手册,在六个数据库中进行了搜索,确定了2693篇文章。筛选后,2007年至2023年间发表的8个国家的16项研究有资格纳入。总结了结果,并从现有工具中生成了有限的项目列表。进行内容分析以对这些项目进行分类。虽然纳入研究中的大多数评估工具都是以医疗保健为重点的,其他设置包括学校和政府部门。16个评估工具共包括661个项目,保留了647个符合健康素养响应定义的项目.项目分为六个领域(交流;资源导航;文化;政策和实践;参与或参与和劳动力发展),两位研究人员之间的一致性很高(91.5%)。对647个项目进行了审查,以排除过于特定于上下文的项目,只专注于服务用户,过于宽泛或有合适的替代品;最终保留了210项。这项研究是双重的:提供了跨设置的现有组织健康素养响应性评估工具的综合;并提供了项目列表,这对于将来通过Delphi方法开发特定环境的评估工具至关重要。
    The characteristics of health literate organizations have been variously described in recognition that it is important for organizations to respond to the diversity of people\'s health literacy strengths and challenges. A systematic scoping review was conducted to identify, assess and classify international self-assessment tools aimed at measuring the capability of organizations to embody health literate characteristics. Following the JBI Scoping Manual, a search was conducted in six databases and identified 2693 articles. After screening, 16 studies published between 2007 and 2023 across eight countries were eligible for inclusion. Results were summarized and a finite list of items from existing tools was generated. Content analysis was performed to classify these items. Whilst most assessment tools in the included studies were healthcare-focused, other settings included schools and government departments. The 16 assessment tools included a total of 661 items, and 647 items were retained that met the definition of health literacy responsiveness. Items were classified into six domains (communication; navigation of resources; culture; policies and practice; involvement or engagement and workforce development), with high agreement between two researchers (91.5%). The 647 items were reviewed to exclude items that were too contextually specific, focused solely on service users, were too broad or had suitable alternatives; 210 items were finally retained. This research is two-fold: provides a synthesis of existing organizational health literacy responsiveness assessment tools across settings; and provides a list of items, which will be essential to developing context specific assessment tools through Delphi methods in the future.
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  • 文章类型: Journal Article
    研究文化的危机是有据可查的,涵盖数量大于质量的趋势,不健康的竞争环境,和基于出版物的评估,期刊声望和资金。作为回应,研究机构需要评估自己的实践,以促进和倡导当前研究生态系统的变化。Thepurposeofthescopingreviewwastoexplore\'whatdoestheevidencesayaboutthe\'problem\'with\'poor\'researchculture,好的研究文化有什么好处,“好”看起来像什么?\'
    为了研究同行评审和灰色文献,以探索研究文化之间的相互作用,开放式研究,职业道路,表彰和奖励,平等,多样性,和包容性,作为研究机构更大活动计划的一部分。
    进行了范围审查。搜索了六个数据库以及灰色文献。符合条件的文献与学术研究机构有关,解决研究文化,并在2017年1月至2022年5月之间发布。证据被映射并以特定类别为主题。搜索策略,筛查和分析于2022年4月至5月进行。
    1666标题和摘要,对924篇全文文章进行了资格评估。其中,253篇文章符合纳入的资格标准。对相关网站进行有目的的抽样,以补充审查,导致102条记录包括在审查中。在工作保障的四个主题中确定了需要考虑的关键领域,幸福和机会均等,团队合作和跨学科,研究质量和问责制。
    研究机构有机会改进自己的实践,然而,体制解决方案不能孤立地行动。研究机构和研究资助者需要共同努力,建立一种更具可持续性和包容性的研究文化,这种文化本质上是多样化的,并支持个人的福祉,职业发展和业绩。
    UNASSIGNED: The crisis in research culture is well documented, covering issues such as a tendency for quantity over quality, unhealthy competitive environments, and assessment based on publications, journal prestige and funding. In response, research institutions need to assess their own practices to promote and advocate for change in the current research ecosystem. The purpose of the scoping review was to explore \' What does the evidence say about the \'problem\' with \'poor\' research culture, what are the benefits of \'good\' research culture, and what does \'good\' look like?\'
    UNASSIGNED: To examine the peer-reviewed and grey literature to explore the interplay between research culture, open research, career paths, recognition and rewards, and equality, diversity, and inclusion, as part of a larger programme of activity for a research institution.
    UNASSIGNED: A scoping review was undertaken. Six databases were searched along with grey literature. Eligible literature had relevance to academic research institutions, addressed research culture, and were published between January 2017 to May 2022. Evidence was mapped and themed to specific categories. The search strategy, screening and analysis took place between April-May 2022.
    UNASSIGNED: 1666 titles and abstracts, and 924 full text articles were assessed for eligibility. Of these, 253 articles met the eligibility criteria for inclusion. A purposive sampling of relevant websites was drawn from to complement the review, resulting in 102 records included in the review. Key areas for consideration were identified across the four themes of job security, wellbeing and equality of opportunity, teamwork and interdisciplinary, and research quality and accountability.
    UNASSIGNED: There are opportunities for research institutions to improve their own practice, however institutional solutions cannot act in isolation. Research institutions and research funders need to work together to build a more sustainable and inclusive research culture that is diverse in nature and supports individuals\' well-being, career progression and performance.
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  • 文章类型: Journal Article
    背景:年龄观念对服务使用者的护理质量和老年护理人员的工作条件产生负面影响。临床领导者对老年服务使用者和护理人员的看法是未知的。
    目的:绘制有关医疗保健中对服务使用者和老年护理人员的年龄歧视态度的研究证据,从领导的角度来看。
    方法:2021年3月和2023年5月进行了带有数据库搜索的系统绘图审查)。分析了19篇文章(定性n=13,定量n=3,混合方法n=3),并将其映射到护士执行能力框架。
    结果:未来规划,团队建设,自我意识是需要考虑的领导类别。缺乏解决老年服务用户和老年护理人员整体需求的指导方针和政策。
    结论:组织规划,团队建设,和自我意识对于老年服务使用者的整体护理以及为老年护理人员创造有吸引力的工作场所至关重要。
    BACKGROUND: Ageist attitudes negatively affect the quality of care for service users and the working conditions of older nursing staff. Clinical leaders\' perceptions of older service users and nursing staff are unknown.
    OBJECTIVE: To map research evidence on ageist attitudes in healthcare towards service users and older nursing staff, from the leadership perspective.
    METHODS: A systematic mapping review with database searches in March 2021 and May 2023). Nineteen articles (qualitative n = 13, quantitative n = 3, mixed methods n = 3) were analysed and mapped to the Nurse Executive Capability Framework.
    RESULTS: Future planning, team building, and self-awareness are leadership categories requiring consideration. Guidelines and policies addressing the holistic needs of older service users and older nursing staff are lacking.
    CONCLUSIONS: Organizational planning, team building, and self-awareness are crucial for the holistic care of older service users and for creating attractive workplaces for older nursing staff.
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  • 文章类型: Journal Article
    背景:患者安全和医疗保健质量被认为是医疗保健系统的组成部分,它们是由人为因素和非人为因素的动态组合驱动的。这篇综述文章提供了对影响患者安全和质量的两个主要人为因素的见解,包括同情心和领导力。它还讨论了同情与同情的不同,并探讨了同情和领导力对患者安全和医疗质量的影响。此外,本综述还提供了通过同情和有效领导来改善患者安全和医疗质量的策略.
    方法:本叙述性综述探讨了有关同情心和领导力及其对患者安全和医疗保健质量的综合影响的现有文献。为此目的的文献是从已发表的研究文章中收集的,reports,建议和准则。
    结果:来自文献的发现表明,同情心和变革型领导都可以创造一种积极的文化,使医疗保健专业人员(HCP)优先考虑患者的安全和质量。表现出同情心的领导者更有可能激励他们的团队提供以患者为中心的护理,并专注于预防错误。
    结论:同情可以成为HCPs倦怠的解毒剂。同情是一种行为,不仅可以继承,而且可以学习。富有同情心的关怀和变革型领导都能改善组织文化,患者体验,患者参与,结果和整体医疗保健卓越。我们建议,加强同情心的变革型领导可以显着提高患者的安全性,患者参与和质量。
    BACKGROUND: Patient safety and healthcare quality are considered integral parts of the healthcare system that are driven by a dynamic combination of human and non-human factors. This review article provides an insight into the two major human factors that impact patient safety and quality including compassion and leadership. It also discusses how compassion is different from empathy and explores the impact of both compassion and leadership on patient safety and healthcare quality. In addition, this review also provides strategies for the improvement of patient safety and healthcare quality through compassion and effective leadership.
    METHODS: This narrative review explores the existing literature on compassion and leadership and their combined impact on patient safety and healthcare quality. The literature for this purpose was gathered from published research articles, reports, recommendations and guidelines.
    RESULTS: The findings from the literature suggest that both compassion and transformational leadership can create a positive culture where healthcare professionals (HCPs) prioritise patient safety and quality. Leaders who exhibit compassion are more likely to inspire their teams to deliver patient-centred care and focus on error prevention.
    CONCLUSIONS: Compassion can become an antidote for the burnout of HCPs. Compassion is a behaviour that is not only inherited but can also be learnt. Both compassionate care and transformational leadership improve organisational culture, patient experience, patient engagement, outcomes and overall healthcare excellence. We propose that transformational leadership that reinforces compassion remarkably improves patient safety, patient engagement and quality.
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  • 文章类型: Journal Article
    背景:在安全系统时代,建立安全文化的医院干预措施为员工提供组织学习方法。他们对医院工作人员的好处是未知的。我们检查了文献,以获得员工结果的证据。研究问题是:(1)旨在增强干预措施的研究中安全文化是如何定义的?(2)改善安全文化的干预措施对医院工作人员有什么影响?(3)哪些干预功能解释了这些影响?(4)确定了哪些工作人员的结果和经验?
    方法:我们使用系统评价和分析的首选报告项目对已发表的文献进行了混合方法系统评价。搜索是在MEDLINE进行的,EMBASE,CINAHL,健康商业精英和Scopus。我们采用了一种融合的方法来进行综合和集成。已确定的干预措施和工作人员结果按主题进行分类,并结合有关措施和效果的可用数据。
    结果:我们确定了42篇文章。在领导力和团队合作主题下,安全文化成果最为突出。员工的具体福利包括增加压力识别和工作满意度,减少情绪疲惫,倦怠和营业额,改善工作条件。记录了更长时间尺度的干预措施的效果,强有力的制度支持和位于特定单位内的全面的理论知情设计。
    结论:本综述为改善安全文化的干预措施如何使医院工作人员受益以及如何设计和实施提供了国际证据。对员工成果的关注包括作为安全文化一部分的员工观念和行为以及安全文化带来的员工经验。少量文章产生的结果在质量和效果上各不相同,审查只针对医院工作人员。使用安全文化的概念作为镜头来了解复杂的医疗保健系统中的员工经验是值得的。
    BACKGROUND: In an era of safety systems, hospital interventions to build a culture of safety deliver organisational learning methodologies for staff. Their benefits to hospital staff are unknown. We examined the literature for evidence of staff outcomes. Research questions were: (1) how is safety culture defined in studies with interventions that aim to enhance it?; (2) what effects do interventions to improve safety culture have on hospital staff?; (3) what intervention features explain these effects? and (4) what staff outcomes and experiences are identified?
    METHODS: We conducted a mixed-methods systematic review of published literature using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines. The search was conducted in MEDLINE, EMBASE, CINAHL, Health Business Elite and Scopus. We adopted a convergent approach to synthesis and integration. Identified intervention and staff outcomes were categorised thematically and combined with available data on measures and effects.
    RESULTS: We identified 42 articles for inclusion. Safety culture outcomes were most prominent under the themes of leadership and teamwork. Specific benefits for staff included increased stress recognition and job satisfaction, reduced emotional exhaustion, burnout and turnover, and improvements to working conditions. Effects were documented for interventions with longer time scales, strong institutional support and comprehensive theory-informed designs situated within specific units.
    CONCLUSIONS: This review contributes to international evidence on how interventions to improve safety culture may benefit hospital staff and how they can be designed and implemented. A focus on staff outcomes includes staff perceptions and behaviours as part of a safety culture and staff experiences resulting from a safety culture. The results generated by a small number of articles varied in quality and effect, and the review focused only on hospital staff. There is merit in using the concept of safety culture as a lens to understand staff experience in a complex healthcare system.
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  • 文章类型: Journal Article
    本文对有关工作场所性骚扰(SH)主题的评论进行了范围审查,一个引起全球极大关注的话题。SH现象对工作场所的机会均等和性别平等构成了严峻挑战。
    这篇综述旨在综合现有研究,专注于先例,后果,以及与SH相关的干预措施。
    纳入和排除标准是根据研究问题建立的,它改编自PICO战略。协议按照“DS-CPC”格式设计,其中包括与文件相关的注意事项,研究,Construct,参与者,和上下文。搜索是利用几个自动数据库进行的,特别关注心理学领域,行为科学,和健康。初步检索共468篇文章,审查最终共包括22篇文章。
    这篇综述严格地考察了SH的复杂性,包括旁观者的角色,神话和误解的延续,以及骚扰者对权力失衡的利用。它还探讨了SH在男性主导的工作场所中的表现,以及组织意识和对此类事件的反应。审查强调了培养一种组织文化的重要性,这种文化不仅承认和保护受害者,而且还采取有效措施惩罚肇事者。
    它旨在阐明SH的复杂性,并倡导以尊重和问责为特征的工作环境。通过全面的分析,本文旨在为未来的研究提供信息和指导,政策制定,以及有关SH的组织实践。
    UNASSIGNED: This article presents a scoping review of reviews on the topic of Sexual Harassment (SH) in the workplace, a subject that has garnered significant global attention. The phenomenon of SH poses a critical challenge to equal opportunity and gender equity in the workplace.
    UNASSIGNED: The review aims to synthesize existing research, focusing on the antecedents, consequences, and interventions related to SH.
    UNASSIGNED: The inclusion and exclusion criteria were established based on the research question, which was adapted from the PICO strategy. A protocol was devised following the \"DS-CPC\" format, which encompasses considerations related to Documents, Studies, Construct, Participants, and Contexts. The search was carried utilizing several automated databases, specifically focusing on the fields of Psychology, Behavioral Sciences, and Health. Preliminary search yielded a total of 468 articles, and the review ultimately encompassed a total of 22 articles.
    UNASSIGNED: This review critically examines the complexity of SH, including the role of bystanders, the perpetuation of myths and misconceptions, and the exploitation of power imbalances by harassers. It also explores the manifestation of SH in male-dominated workplaces and the varying levels of organizational awareness and response to such incidents. The review highlights the importance of fostering an organizational culture that not only acknowledges and protects victims but also implements effective measures to penalize perpetrators.
    UNASSIGNED: It aims to elucidate the intricacies of SH and advocate for a workplace environment characterized by respect and accountability. Through this comprehensive analysis, the article seeks to inform and guide future research, policy development, and organizational practices concerning SH.
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  • 文章类型: Review
    背景:工作环境正在迅速发展,不幸的是,由于常见的社会心理危害,对工人的敌意也越来越大。这种情况对组织保护工人的心理健康构成了重大挑战。因此,这篇综述旨在绘制研究图,以了解心理社会安全氛围(PSC)对工作场所虐待和工人心理健康的影响。
    方法:本综述采用Arksey和O\'Malley概述的指南。PubMed,Scopus,WebofScience,JSTOR,搜索了Google和GoogleScholar的相关论文。本综述仅包括使用PSC-12,PSC-8或PSC-4测量PSC的同行评审研究。
    结果:38项研究符合纳入标准。这篇评论发现,PSC与工作场所虐待如欺凌有负面影响,骚扰,暴力,歧视和虐待。Further,PSC与心理健康有积极的联系,个人的韧性和希望。低水平的组织PSC也会加剧心理困扰,压力,抑郁症,认知疲劳和情绪疲惫。PSC的缓冲效果是公认的。此外,PSC调解了以健康为中心的领导与工人心理健康问题之间的联系。女性的PSC与抑郁症状之间的反比关系强于男性。
    结论:组织应优先考虑培训和发展主管,以提高他们的支持技能,鼓励尊重的行为,鼓励使用资源,促进开放和自下而上的沟通,并就解决冲突提供指导。通过促进高PSC环境,组织可以创造一种阻止虐待的文化,导致员工福祉增加,工作满意度,和生产力。
    BACKGROUND: Work environment is rapidly evolving, unfortunately, it is also becoming increasingly hostile for workers due mostly to common psychosocial hazards. This situation is posing significant challenges for organisations to protect the psychological well-being of their workers. Hence, this review aims to map studies to understand the influence of psychosocial safety climate (PSC) on workplace mistreatment and mental health of workers.
    METHODS: The guidelines outlined by Arksey and O\'Malley were adopted for this review. PubMed, Scopus, Web of Science, JSTOR, Google and Google Scholar were searched for relevant papers. Only peer-reviewed studies that measured PSC using PSC-12, PSC-8 or PSC-4 were included in this review.
    RESULTS: Thirty-eight studies met the inclusion criteria. This review found that PSC has a negative association with workplace mistreatment such as bullying, harassment, violence, discrimination and abuse. Further, PSC has a positive association with psychological well-being, personal resilience and hope. Low level organisational PSC also promotes psychological distress, stress, depression, cognitive weariness and emotional exhaustion. The buffering effect of PSC is well-established. Moreover, PSC mediates the association between health-centric leadership and workers\' psychological health problems. The inverse relationship between PSC and depressive symptoms was stronger for females than males.
    CONCLUSIONS: Organisations should prioritise training and development of supervisors to enhance their supportive skills, encourage respectful behaviour, encourage the use of resources promote open and bottom-up communication and provide guidance on conflict resolution. By promoting a high PSC context, organisations can create a culture that discourages mistreatment, leading to increased employee well-being, job satisfaction, and productivity.
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  • 文章类型: Journal Article
    目的变革型领导对患者和员工都有好处。这项范围界定审查的目的是探索支持急性医疗保健中变革型领导的个人和组织属性。方法使用护理和相关健康文献累积指数(CINAHL)进行范围审查,MedlineComplete,PsycInfo和EmeraldInsight数据库。搜索词与变革型领导和急性护理医院有关。结果共纳入18项研究:14项报告的个人属性和8项报告的支持变革型领导的组织属性。最常见的个人属性是经理教育准备(n=5),多年的管理经验(n=4),年龄(n=3)和情绪智力(n=3)。报告的最常见的组织属性是较大的组织规模(n=2)和文化(n=2)。个人(经理)属性被合成为以下类别:人口统计,角色特征,领导力准备和特质。组织属性被归类为经理支持,组织特征和组织过程。结论尽管变革型领导为患者带来了有益的结果,工作人员和组织,支持转型领导力的个人和组织属性还没有得到很好的理解。
    Objective Transformational leadership benefits both patients and staff. The objective of this scoping review was to explore personal and organisational attributes that support transformational leadership in acute health care. Methods A scoping review was undertaken using Cumulative Index to Nursing and Allied Health Literature (CINAHL) Complete, Medline Complete, PsycInfo and Emerald Insight databases. Search terms were related to transformational leadership and acute care hospitals. Results A total of 18 studies were included: 14 reported personal attributes and 8 reported organisational attributes supporting transformational leadership. The most common personal attributes were manager educational preparation (n  = 5), years of management experience (n  = 4), age (n  = 3) and emotional intelligence (n  = 3). The most common organisational attributes reported were larger organisational size (n  = 2) and culture (n  = 2). Personal (manager) attributes were synthesised into the following categories: demographics, role characteristics, leadership preparation and traits. Organisational attributes were categorised as manager support, organisational characteristics and organisational processes. Conclusions Despite the beneficial outcomes of transformational leadership for patients, staff and organisations, the personal and organisational attributes supporting transformation leadership are not well understood.
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  • 文章类型: Journal Article
    该研究旨在全面审查和评估温室模型的循证结果。我们系统地回顾了,评估,并使用范围审查的系统评价和荟萃分析首选报告项目指南报告相关文献。我们确定了符合PubMed纳入标准的定性或定量研究,Medline,CINAHL,和EBSCOhost。该审查在2015年1月至2022年12月期间发表了41,515篇文章;11篇文章符合纳入标准并被纳入分析。新出现的主题是组织文化,临床结果,和商业效应。温室模式提供了良好的组织文化,有机会增强临床和业务成果。范围审查在Prospero:CRD42023389048中注册。
    The study aimed to comprehensively review and assess evidence-based outcomes of the Greenhouse model. We systematically reviewed, assessed, and reported on relevant literature using the Preferred Reporting Items for Systematic Review and Meta-Analyses guidelines for the scoping review. We identified qualitative or quantitative studies that met our inclusion criteria from PubMed, Medline, CINAHL, and EBSCOhost. The review yielded 41,515 articles published between January 2015 and December 2022; eleven articles met the inclusion criteria and were included in the analysis. The emerging themes were organizational culture, clinical outcomes, and business effects. The Greenhouse model offers a favorable organizational culture with opportunities to enhance clinical and business outcomes. The scoping review was registered in Prospero: CRD42023389048.
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