背景:在COVID-19大流行期间,世界各地的政府和公共卫生机构在互联网上遇到了社交媒体介导的信息流行病的困难。现有的公共卫生危机沟通策略需要更新。然而,在COVID-19大流行期间,世界各国政府和公共卫生机构的危机沟通经验尚未得到系统地汇编,需要更新的危机沟通策略。
目的:本系统综述旨在收集和组织发件人的危机沟通经验(即,政府和公共卫生机构)在COVID-19大流行期间。我们的重点是探索政府和公共卫生机构经历的困难,在COVID-19大流行期间,政府和公共卫生机构在危机传播中的最佳做法,以及在未来公共卫生危机中应该克服的挑战。
方法:我们计划于2024年5月1日开始文献检索。我们将搜索PubMed,MEDLINE,CINAHL,PsycINFO,心术,通讯摘要,和WebofScience。我们将过滤我们的数据库搜索从2020年及以后的搜索。我们将通过引用SPIDER(示例,兴趣现象,设计,评价,和研究类型)工具来搜索数据库中的摘要。我们打算包括政府和公共卫生机构对危机沟通的定性研究(例如,官员,工作人员,卫生专业人员,和研究人员)对公众。基于数据的定量研究将被排除在外。只有用英语写的论文将被包括在内。有关研究特征的数据,研究目的,参与者特征,方法论,理论框架,危机沟通的对象,并提取关键结果。将使用JoannaBriggs研究所关键评估清单对合格研究的方法学质量进行评估,以进行定性研究。共有两名独立审稿人将共同负责筛选出版物,数据提取,和质量评估。分歧将通过讨论解决,将咨询第三位审稿人,如有必要。调查结果将在表格和概念图中进行总结,并在描述性和叙述性审查中进行综合。
结果:将以与我们的研究目标和兴趣相对应的方式系统地整合和呈现结果。我们预计此次审查的结果将于2024年底提交发布。
结论:据我们所知,这将是对政府和公共卫生机构在COVID-19大流行期间向公众传达危机的经验的首次系统回顾。这项审查将有助于将来改进政府和公共卫生机构向公众传达危机的指南。
背景:PROSPEROCRD42024528975;https://tinyurl.com/4fjmd8te。
■PRR1-10.2196/58040。
BACKGROUND: Governments and public health agencies worldwide experienced difficulties with social media-mediated infodemics on the internet during the COVID-19 pandemic. Existing public health crisis communication strategies need to be updated. However, crisis communication experiences of governments and public health agencies worldwide during the COVID-19 pandemic have not been systematically compiled, necessitating updated crisis communication strategies.
OBJECTIVE: This systematic review aims to collect and organize the crisis communication experiences of senders (ie, governments and public health agencies) during the COVID-19 pandemic. Our focus is on exploring the difficulties that governments and public health agencies experienced, best practices in crisis communication by governments and public health agencies during the COVID-19 pandemic in times of infodemic, and challenges that should be overcome in future public health crises.
METHODS: We plan to begin the literature search on May 1, 2024. We will search PubMed, MEDLINE, CINAHL, PsycINFO, PsycARTICLES, Communication Abstracts, and Web of Science. We will filter our database searches to search from the year 2020 and beyond. We will use a combination of keywords by referring to the SPIDER (Sample, Phenomenon of Interest, Design, Evaluation, and Research type) tool to search the abstracts in databases. We intend to include qualitative studies on crisis communication by governments and public health agencies (eg, officials, staff, health professionals, and researchers) to the public. Quantitative data-based studies will be excluded. Only papers written in English will be included. Data on study characteristics, study aim, participant characteristics, methodology, theoretical framework, object of crisis communication, and key results will be extracted. The methodological quality of eligible studies will be assessed using the Joanna Briggs Institute critical appraisal checklist for qualitative research. A total of 2 independent reviewers will share responsibility for screening publications, data extraction, and quality assessment. Disagreement will be resolved through discussion, and the third reviewer will be consulted, if necessary. The findings will be summarized in a table and a conceptual diagram and synthesized in a descriptive and narrative review.
RESULTS: The results will be systematically integrated and presented in a way that corresponds to our research objectives and interests. We expect the results of this review to be submitted for publication by the end of 2024.
CONCLUSIONS: To our knowledge, this will be the first systematic review of the experiences of governments and public health agencies regarding their crisis communication to the public during the COVID-19 pandemic. This review will contribute to the future improvement of the guidelines for crisis communication by governments and public health agencies to the public.
BACKGROUND: PROSPERO CRD42024528975; https://tinyurl.com/4fjmd8te.
UNASSIGNED: PRR1-10.2196/58040.