PDF(Pubmed)
Abstract：
UNASSIGNED: This cross-sectional descriptive study evaluates the experiences and perceptions of healthcare providers (HCPs) regarding the 937 medical call center in Saudi Arabia, a key telemedicine initiative.
UNASSIGNED: To assess HCP satisfaction, identify challenges, and provide recommendations for improvement.
UNASSIGNED: Conducted from November 20th to December 15th, 2022, the study surveyed 454 HCPs, achieving a 90.5% response rate.
UNASSIGNED: A majority (86.8%) of respondents were satisfied with the call center, valuing its ease of use and effectiveness in healthcare delivery. However, challenges such as the accuracy of remote medical assessments, the need for clearer telehealth regulations, and concerns over management support and consultation overlaps were identified. The study also highlights the importance of ongoing support and updates, comprehensive telehealth regulations, integration of more medical specialties, and improvements in system integration and data confidentiality.
UNASSIGNED: The study underscores the need for strategic enhancements to the 937 call center to further improve healthcare accessibility and efficiency in Saudi Arabia. These enhancements are vital for aligning telehealth services with Saudi Arabia\'s healthcare objectives under Saudi Vision 2030.
UNASSIGNED: To assess HCP satisfaction, identify challenges, and provide recommendations for improvement.
UNASSIGNED: Conducted from November 20th to December 15th, 2022, the study surveyed 454 HCPs, achieving a 90.5% response rate.
UNASSIGNED: A majority (86.8%) of respondents were satisfied with the call center, valuing its ease of use and effectiveness in healthcare delivery. However, challenges such as the accuracy of remote medical assessments, the need for clearer telehealth regulations, and concerns over management support and consultation overlaps were identified. The study also highlights the importance of ongoing support and updates, comprehensive telehealth regulations, integration of more medical specialties, and improvements in system integration and data confidentiality.
UNASSIGNED: The study underscores the need for strategic enhancements to the 937 call center to further improve healthcare accessibility and efficiency in Saudi Arabia. These enhancements are vital for aligning telehealth services with Saudi Arabia\'s healthcare objectives under Saudi Vision 2030.
摘要：
■这项横断面描述性研究评估了医疗保健提供者（HCP）关于沙特阿拉伯937医疗呼叫中心的经验和看法，一项关键的远程医疗计划。
■为了评估HCP满意度，识别挑战，并提出改进建议。
■于11月20日至12月15日进行，2022年，该研究调查了454个HCP，达到90.5%的反应率。
■大多数(86.8%)受访者对呼叫中心感到满意,重视其在医疗保健服务中的易用性和有效性。然而,挑战，如远程医疗评估的准确性，需要更清晰的远程医疗法规，并确定了对管理支持和咨询重叠的担忧。该研究还强调了持续支持和更新的重要性，全面的远程健康法规，整合更多的医学专业，以及在系统集成和数据保密性方面的改进。
■该研究强调需要对937呼叫中心进行战略增强，以进一步提高沙特阿拉伯的医疗保健可及性和效率。这些增强功能对于使远程医疗服务与沙特阿拉伯2030年愿景下的医疗保健目标保持一致至关重要。
■为了评估HCP满意度，识别挑战，并提出改进建议。
■于11月20日至12月15日进行，2022年，该研究调查了454个HCP，达到90.5%的反应率。
■大多数(86.8%)受访者对呼叫中心感到满意,重视其在医疗保健服务中的易用性和有效性。然而,挑战，如远程医疗评估的准确性，需要更清晰的远程医疗法规，并确定了对管理支持和咨询重叠的担忧。该研究还强调了持续支持和更新的重要性，全面的远程健康法规，整合更多的医学专业，以及在系统集成和数据保密性方面的改进。
■该研究强调需要对937呼叫中心进行战略增强，以进一步提高沙特阿拉伯的医疗保健可及性和效率。这些增强功能对于使远程医疗服务与沙特阿拉伯2030年愿景下的医疗保健目标保持一致至关重要。
