背景:护理人员由多代人组成,每个人都有独特的价值观,信仰,以及可以影响沟通的期望,职业道德,和专业关系。在卡塔尔,护士和护士管理者之间的代沟对有效的沟通和团队合作提出了挑战,影响工作满意度和患者结果。
目的:本研究调查了卡塔尔护士和护士管理者之间的代沟,旨在确定加强协作和创造积极工作环境的策略。
方法:采用定性研究设计,涉及对20名参与者的半结构化访谈,包括一线护士和高级护士经理。参与者被有目的地采样以代表不同的世代。数据是通过面对面和虚拟访谈收集的,然后转录和主题分析。
结果:出现了四个关键主题:优化工作环境:老一代更喜欢变革型和情境型领导,虽然年轻的护士重视尊重,团队合作,问责制,和专业性。通过沟通和价值观加强工作氛围:老年护士更喜欢面对面交流,而年轻的护士更喜欢数字工具。培养尊重和同理心:年轻护士强调分配和晋升的公平性,而年长的护士专注于同理心和理解。动态增强医疗系统:年轻护士更适应技术和专业发展,而老年护士优先考虑临床护理和患者预后。
结论:这项研究揭示了领导偏好的显著代际差异,沟通风格,以及对技术的适应性。通过有效的领导解决这些差距,持续教育,和开放的沟通可以提高工作满意度和病人护理。
BACKGROUND: The nursing workforce comprises multiple generations, each with unique values, beliefs, and expectations that can influence communication, work ethic, and professional relationships. In Qatar, the generational gap between nurses and nurse managers poses challenges to effective communication and teamwork, impacting job satisfaction and patient outcomes.
OBJECTIVE: This study investigates the generational gap between nurses and nurse managers in Qatar, aiming to identify strategies to enhance collaboration and create a positive work environment.
METHODS: A qualitative research design was used, involving semi-structured interviews with 20 participants, including frontline nurses and senior nurse managers. Participants were purposively sampled to represent different generations. Data were collected through face-to-face and virtual interviews, then transcribed and thematically analyzed.
RESULTS: Four key themes emerged: Optimizing the Work Environment: Older generations preferred transformational and situational leadership, while younger nurses valued respect, teamwork, accountability, and professionalism. Strengthening Work Atmosphere through Communication and values: Older nurses favored face-to-face communication, while younger nurses preferred digital tools. Cultivating Respect and Empathy: Younger nurses emphasized fairness in assignments and promotions, while older nurses focused on empathy and understanding. Dynamic Enhancement of Healthcare Systems: Younger nurses were more adaptable to technology and professional development, while older nurses prioritized clinical care and patient outcomes.
CONCLUSIONS: The study reveals significant generational differences in leadership preferences, communication styles, and adaptability to technology. Addressing these gaps through effective leadership, ongoing education, and open communication can improve job satisfaction and patient care.