consumer engagement

消费者参与
  • 文章类型: Journal Article
    背景:有效的消费者参与实践可以提高患者的安全性。这对于来自少数民族背景的消费者来说是重要的,他们面临着增加的患者安全事件风险。使用系统工程计划患者安全模型,这项研究探索了员工创造机会与来自少数族裔背景的消费者接触的经验,以促进他们的癌症护理安全。
    方法:对来自澳大利亚两个州的四个癌症服务机构的癌症服务人员进行了半结构化访谈,进行了一项定性研究。目的抽样用于从各种职业中招募医护人员。使用框架分析方法对数据进行了分析。
    结果:对医护人员进行了54次访谈。对定性访谈数据的分析确定了促成因素和相关挑战,这些挑战有助于在消费者和员工之间建立对信息的共同理解,进程,护理中出现的期望和问题。报告了与四个主题有关的推动者和挑战:(1)通过对护理过程的共同理解共同创造安全;(2)支持计划沟通的工具和技术;(3)存在组织政策杠杆,但缺乏直接护理的实施;(4)正式任务比非正式互动更容易纳入消费者参与。
    结论:支持与来自少数民族背景的消费者沟通的基础设施和资源的可用性仅限于整个癌症护理连续体的特定任务。现在,卫生服务部门为促进正式互动期间的有效沟通而实施的战略需要扩大,以支持和创造条件,使消费者在非正式和日常护理任务中有效参与。在服务和系统级别需要使用创新的语言支持工具和文化考虑,以支持消费者参与所有类型的护理互动。
    该研究嵌入了一个更大的项目,该项目包括一名消费者调查员,并由一个消费者咨询小组(CAG)指导。这些消费者团队成员经历过癌症,来自不同的种族背景。CAG成员对本研究的采访指南草案和参与者信息提供了反馈。
    BACKGROUND: Effective consumer engagement practices can enhance patient safety. This is important for consumers from ethnic minority backgrounds who are exposed to increased risk of patient safety events. Using the Systems Engineering Initiative for Patient Safety model, this study explored staff experiences of creating opportunities for engagement with consumers from ethnic minority backgrounds to contribute to their cancer care safety.
    METHODS: A qualitative study was conducted using semistructured interviews with cancer service staff from four cancer services across two states in Australia. Purposive sampling was used to recruit healthcare staff from a diverse range of professions. Data were analysed using the Framework Analysis method.
    RESULTS: Fifty-four interviews were conducted with healthcare staff. Analysis of the qualitative interview data identified enablers and associated challenges that contributed to creating a shared understanding between consumers and staff of the information, processes, expectations and problems arising in care. Enablers and challenges are reported in relation to four themes: (1) co-creating safety through shared understanding of care processes; (2) tools and technologies support planned communication; (3) organisational policy levers exist but lack implementation in direct care and (4) formal tasks incorporate consumer engagement more readily than informal interactions.
    CONCLUSIONS: The availability of infrastructure and resources to support communication with consumers from ethnic minority backgrounds was limited to specific tasks across the cancer care continuum. Strategies implemented by health services to foster effective communication during formal interactions now require expansion to support and create conditions for effective consumer engagement during informal and everyday care tasks. The use of innovative language support tools and cultural considerations are required at the service and system level to support consumer engagement in all types of care interactions.
    UNASSIGNED: The study was embedded within a larger project that included a consumer investigator and was guided by a consumer advisory group (CAG). These consumer team members have lived experience of cancer and are from diverse ethnic backgrounds. CAG members provided feedback on the draft interview guide and participant information for this study.
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  • 文章类型: Journal Article
    背景:为老年患者提供参与个性化跌倒预防教育的机会,已被证明可以减少医院跌倒。然而,很少有研究探讨老年人对医院跌倒预防教育的看法。本研究旨在探讨老年人及其护理人员对预防医院跌倒的知识和意识。包括他们对住院时接受的教育的反思。
    方法:定性,进行了焦点小组和半结构化访谈的探索性研究。参与者是在过去5年中住院的社区居住的老年人(65岁以上)和老年人的照顾者的有目的地选择的样本。使用演绎和归纳方法对数据进行主题分析,并应用能力-机会-动机-行为模型来了解实施住院老年人跌倒教育的关键决定因素。
    结果:参与者[n=46(老年人n=37,年龄范围60-89岁),护理人员n=9]反馈确定了五个主题:如果参与者确实有医院跌倒或几乎跌倒,在医院需要什么行为的焦虑和不确定性,预防跌倒教育不足和不一致,沟通不足和年龄歧视的潜在态度。应用行为改变模型表明,老年人及其照顾者没有发展跌倒预防知识,从事跌倒预防行为的意识或动机。老年人在住院期间从事跌倒预防行为的机会也有限。
    结论:我们研究中的老年人在入院期间接受了关于预防跌倒的零星教育,但没有提高他们对跌倒风险的认识和知识,也没有提高他们从事安全跌倒预防行为的能力。相互冲突的信息可能会导致老年人对在医院保持安全感到困惑和焦虑。
    BACKGROUND: Providing older patients with an opportunity to participate in individualised falls preventive education, has been shown to reduce hospital falls. However, few studies have explored older peoples\' perspectives of hospital falls prevention education. This study aimed to explore older people and their caregivers\' knowledge and awareness about hospital falls prevention, including their reflections on the education they received when hospitalised.
    METHODS: A qualitative, exploratory study with focus groups and semistructured interviews was conducted. Participants were a purposively selected sample of community-dwelling older people (65+ years) admitted to a hospital in the past 5 years and caregivers of older people. Data were thematically analysed using deductive and inductive approaches, and a capability-opportunity-motivation-behaviour model was applied to understand key determinants of implementing falls education for hospitalised older people.
    RESULTS: Participants\' [n = 46 (older people n = 37, age range 60-89 years), caregivers n = 9] feedback identified five themes: distress and disempowerment if the participant did have a hospital fall or nearly fell, anxiety and uncertainty about what behaviour was required while in hospital, insufficient and inconsistent falls prevention education, inadequate communication and underlying attitudes of ageism. Applying a behaviour change model suggested that older people and their caregivers did not develop falls prevention knowledge, awareness or motivation to engage in falls prevention behaviour. Older people were also provided with limited opportunities to engage in falls preventive behaviour while in hospital.
    CONCLUSIONS: Older people in our study received sporadic education about falls prevention during their hospital admissions which did not raise their awareness and knowledge about the risk of falls or their capability to engage in safe falls preventive behaviour. Conflicting messages may result in older people feeling confused and anxious about staying safe in hospital.
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  • 文章类型: Journal Article
    虽然大流行已经过去,基于社交媒体的消息传递继续表现出与COVID-19相关的线索(例如,戴口罩以保持安全),继续培养消费者的健康保护行为。然而,目前尚不清楚社交媒体如何传播(例如,广告)影响这种行为,暴露了一个重要的文献空白。解决这个差距,我们部署Ducoffe的广告价值模型来检查与大流行相关的广告(例如,那些敦促消费者保持安全的人,包括大流行后)影响他们的健康保护行为。我们还研究了消费者参与(CE)如何调解这些关联。为了探讨这些问题,我们从301个Z世代消费者的样本中收集数据,采用偏最小二乘结构方程模型(PLS-SEM)进行分析。我们发现信息丰富,可信,刺激性,和突发性广告提高了消费者的参与度和健康保护行为。还发现参与可以加强这些协会,揭示其战略价值。最后,我们概述了我们的分析产生的重要理论和实践意义。
    Though the pandemic has passed, social media-based messaging continues to exhibit COVID-19-related cues (e.g., wearing a face mask to stay safe), continuing to foster consumers\' health-protective behavior. However, it remains unclear how social media communications (e.g., advertising) affect such behavior, exposing an important literature-based gap. Addressing this gap, we deploy Ducoffe\'s advertising value model to examine how pandemic-related advertisements (e.g., those urging consumers to stay safe, including post-the pandemic) impact their health-protective behavior. We also examine how consumer engagement (CE) mediates these associations. To explore these issues, we collected data from a sample of 301 Gen Z consumers, which was analyzed using partial least squares structural equation modeling (PLS-SEM). We find that informative, credible, irritating, and obtrusive ads raise consumer engagement and health-protective behavior. Engagement was also found to strengthen these associations, revealing their strategic value. We conclude by outlining important theoretical and practical implications that arise from our analyses.
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  • 文章类型: Journal Article
    通过创新将研究成果快速转化为临床实践对于改善卫生系统和患者预后至关重要。获得以实时数据为基础的高效学习系统是医疗保健的未来。这种类型的卫生系统将减少不必要的临床变异,加快证据的快速翻译,提高整体医疗质量。
    本文旨在描述和谐模型(使用学习健康系统评估dAta-dRiven质量iMprovement以增强虚弱结果),实施科学和实践改进的新的脆弱学习健康系统模型。HARMONY模型为医疗保健中的临床质量注册基础设施和伙伴关系提供了原型。
    将和谐模型作为原型样本应用于西悉尼临床脆弱注册中心。该模型将纵向脆弱数据联网为可访问且可用的学习格式。创建本地功能,将当前数据基础架构联网,以实时转换和提高护理质量。
    该原型在住院老年护理和康复医院环境中提供了注册数据反馈和质量改进过程的模型,以帮助减少临床差异,增强研究翻译能力,提高护理质量。
    UNASSIGNED: Rapid translation of research findings into clinical practice through innovation is critical to improve health systems and patient outcomes. Access to efficient systems of learning underpinned with real-time data are the future of healthcare. This type of health system will decrease unwarranted clinical variation, accelerate rapid evidence translation, and improve overall healthcare quality.
    UNASSIGNED: This paper aims to describe The HARMONY model (acHieving dAta-dRiven quality iMprovement to enhance frailty Outcomes using a learNing health sYstem), a new frailty learning health system model of implementation science and practice improvement. The HARMONY model provides a prototype for clinical quality registry infrastructure and partnership within health care.
    UNASSIGNED: The HARMONY model was applied to the Western Sydney Clinical Frailty Registry as the prototype exemplar. The model networks longitudinal frailty data into an accessible and useable format for learning. Creating local capability that networks current data infrastructures to translate and improve quality of care in real-time.
    UNASSIGNED: This prototype provides a model of registry data feedback and quality improvement processes in an inpatient aged care and rehabilitation hospital setting to help reduce clinical variation, enhance research translation capacity, and improve care quality.
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  • 文章类型: Journal Article
    脑瘫(CP)的患病率在全球范围内有所不同,低收入和中等收入国家的疾病发病率和负担较高。CP是终生无法治愈的疾病,提出了各种挑战,如运动障碍,癫痫,和精神健康障碍。研究已经取得进展,但还需要更多,特别是考虑到消费者要求更快地进步和改进干预措施的科学证据基础。本文探讨了加快CP研究的三种策略:消费者参与、全球临床试验网络,和自适应设计。涉及具有生活经验的个人的消费者参与可增强研究成果。全球临床试验网络通过更大和更多样化的参与者池提供效率。自适应设计,与传统的随机对照试验不同,允许基于临时分析的实时修改,更有效地回答复杂的问题。建立CP全球临床试验网络,整合消费者参与,全球合作,和自适应设计,标志着范式的转变。该网络旨在解决消费者设定的研究重点。虽然存在道德考虑和能力建设等挑战,对消费者的潜在好处,临床医生,研究人员,和资助机构是巨大的。本文强调了将CP研究方法转变为更快地将新疗法转化为临床实践以改善CP患者生活质量的紧迫性。
    The prevalence of cerebral palsy (CP) varies globally, with higher rates and burden of disease in low- and middle-income countries. CP is a lifelong condition with no cure, presenting diverse challenges such as motor impairment, epilepsy, and mental health disorders. Research progress has been made but more is needed, especially given consumer demands for faster advancements and improvements in the scientific evidence base for interventions. This paper explores three strategies to accelerate CP research: consumer engagement, global clinical trial networks, and adaptive designs. Consumer engagement involving individuals with lived experience enhances research outcomes. Global clinical trial networks provide efficiency through larger and more diverse participant pools. Adaptive designs, unlike traditional randomized controlled trials, allow real-time modifications based on interim analyses, potentially answering complex questions more efficiently. The establishment of a CP Global Clinical Trials Network, integrating consumer engagement, global collaboration, and adaptive designs, marks a paradigm shift. The Network aims to address consumer-set research priorities. While challenges like ethical considerations and capacity building exist, the potential benefits for consumers, clinicians, researchers, and funding bodies are substantial. This paper underscores the urgency of transforming CP research methodologies for quicker translation of novel treatments into clinical practice to improve quality of life for those with CP.
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  • 文章类型: Journal Article
    复杂区域疼痛综合征(CRPS)可能是一种使人衰弱的疼痛状况,具有持久的身体,心理和社会影响。医疗保健专业人员通常对CRPS知之甚少,管理层需要根据每个人的演示文稿进行定制。有生活经验的人在获取有关病情的可靠和有意义的信息方面表示困难。这项研究旨在共同创建一个值得信赖的信息图,以分享有关CRPS生活经验的信息。
    我们采用了七个阶段,迭代,共同创建信息图的参与式方法。潜在的信息图表内容是从调查CRPS生活经验的定性工作中获得的。在线消费者参与(医生诊断为CRPS的人/他们的家人,n=20)用于优先考虑信息图中包含的内容,然后采购潜在的设计。研究小组将选择范围缩小到两种设计,在线提供给消费者进行最终选择(n=25)和细化(n=34)。
    使用参与式设计完成了了解CRPS生活经验的信息图,提供符合这种情况下人们需求的资源。使用患者教育材料评估工具,最终信息图的可理解性评价很高(92%),参与者表示愿意与他人分享该信息图(93%).
    参与式设计的过程是将从定性研究中收集的证据转化为CRPS患者及其支持者的可信赖资源的有效和高效的过程。
    UNASSIGNED: Complex regional pain syndrome (CRPS) can be a debilitating pain condition with enduring physical, psychological and social impacts. CRPS is often poorly understood by healthcare professionals and management needs to be tailored to each individual\'s presentation. People with lived experience express difficulty in accessing reliable and meaningful information about the condition. This study aimed to co-create a trustworthy infographic to share information about the lived experience of CRPS.
    UNASSIGNED: We adopted a seven-phase, iterative, participatory methodology to co-create the infographic. Potential infographic content was obtained from qualitative work investigating the lived experience of CRPS. Online consumer engagement (people with doctor diagnosed CRPS/their family, n=20) was used to prioritise content to be included in the infographic and then potential designs were sourced. The research team narrowed the selections down to two designs which were presented to consumers online for final selection (n=25) and refinement (n=34).
    UNASSIGNED: An infographic for understanding the lived experience of CRPS was completed using participatory design, providing a resource aligned to the needs of people with this condition. Using the Patient Education Materials Assessment Tool, the final infographic rated highly for understandability (92%) and participants indicated significant willingness to share this infographic with others (93%).
    UNASSIGNED: A process of participatory design was an effective and efficient process for translation of evidence gathered from qualitative research into a trustworthy resource for people with CRPS and their support people.
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  • 文章类型: Clinical Trial
    围手术期医学的临床研究需要患者和护理人员的观点,以提高其相关性和质量,有利于研究人员和社区。确定这些优先事项将使研究人员,资助者,和理事机构有效利用稀缺的资金和资源。我们的目标是确定澳大利亚围手术期医学研究中的十大研究重点。
    混合方法,将进行探索性顺序设计。该研究将包括五个阶段。最初,一项已发表的开放式调查收集了来自人群的回应(研究人员,医护人员,和消费者)关于围手术期医学研究与人群相关的不确定性/问题。我们收集了544个问题,并根据围手术期医学标准化终点-围手术期和麻醉护理(StEP-COMPAC)终点的核心结果测量进行了定量分析和分组。使用多准则决策软件,将举办结合人群的研讨会,以确定澳大利亚人群围手术期医学研究的十大优先事项.
    进行研究的伦理批准来自AlfredHealth(澳大利亚)人类研究伦理委员会(ID:171/19)。调查结果将在同行评审出版物中传播,会议,以及围手术期研究网络的传播。十大优先事项将通知研究资助者,赠款提交,指导方针,和人口。
    UNASSIGNED: Clinical research in perioperative medicine requires the perspectives of patients and caregivers to increase its relevance and quality, benefiting both researchers and the community. Identifying these priorities will enable researchers, funders, and governing bodies to efficiently use scarce funding and resources. We aim to identify the top 10 research priorities in perioperative medical research in Australia.
    UNASSIGNED: A mixed-methods, exploratory-sequential design will be conducted. The study will include five phases. Initially, a published open-ended survey gathered responses from the population (researchers, healthcare workers, and consumers) regarding uncertainties/questions relevant to the population about perioperative medical research. We collected 544 questions and quantitatively analysed and grouped them according to the Standardised Endpoints in Perioperative Medicine-Core Outcomes Measures in Perioperative and Anaesthetic Care (StEP-COMPAC) endpoints. Using multicriteria decision-making software, workshops combining the population will be conducted to determine the top 10 priorities for perioperative medicine research for the Australian population.
    UNASSIGNED: Ethical approval to conduct the study was obtained from the Alfred Health (Australia) Human Research Ethics Committee (ID: 171/19). The findings will be disseminated in peer review publications, conferences, and dissemination across perioperative research networks. The top 10 priorities will be available to inform research funders, grant submissions, guidelines, and the population.
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  • 文章类型: Journal Article
    气候变化和能源安全下降的后果越来越明显,尤其是在岛屿上。同时,能源转型正在迅速蔓延,其对社会的价值越来越明显。这种过渡的两个主要障碍,僵化的政策和缺乏当地的理解,在岛屿上尤其令人不安,国家政策往往不够灵活,无法考虑当地的特殊性,居民面临着与大陆不同的能源现实。使用探索性访谈和对四个岛屿的调查,本文考虑了岛上居民对能源转型概念的认识,并介绍了它如何与,并可能受到,国家层面的相关能源政策。本文介绍了地理上的比较结果,在人口和气候上不同的哥得兰群岛(瑞典),Lesvos(希腊),拉留尼汪岛(法国)和马略卡岛(西班牙)专注于欧洲岛屿的能源转型。岛上居民在使用特定能源过渡工具或加入能源社区等活动的意识和意愿方面存在差异。此外,注意到岛屿之间的差异,这是在使用需求响应时需要考虑的最重要原因,尽管“易用性”对所有人都很重要。讨论了岛屿之间差异的潜在原因,并提出了增加消费者参与岛屿能源转型活动的建议。总的来说,结果表明,虽然这些欧洲岛屿对能源概念的认识并不高,对未来过渡行动的兴趣很高,为规划者提供了一个利用的机会。然而,如果有潜在的政策障碍,这些更高的兴趣水平不能确保更高的参与意愿。一起来看,这两个发现表明,这些岛屿上的过渡活动有可能加速,潜在的超越,如果与岛上居民的接触随着审查而增加,以及阻碍它的政策的修正。
    The consequences of climate change and reduced energy security are becoming increasingly apparent, especially on islands. At the same time, the energy transition is quickly spreading and its value to society becoming clearer. Two main obstacles to this transition, rigid policy and lack of local understanding, are particularly troubling on islands, where national policies often aren\'t flexible enough to consider local particularities and residents are exposed to different energy realities from those on the mainland. Using exploratory interviews and a survey on four islands, this article considers island residents\' awareness of energy transition concepts and presents how it interacts with, and is potentially influenced by, relevant energy policies at the national level. The paper presents the comparative results for the geographically, demographically and climatologically diverse islands of Gotland (Sweden), Lesvos (Greece), La Réunion (France) and Mallorca (Spain) to focus on European island energy transitions. Differences were noted between the islands\' residents with regards to awareness of and willingness to use specific energy transition tools or to join activities like energy communities. Additionally, differences were noted between the islands for what was the most important reason to consider when using demand response, though \'Ease of use\' was important across all. The potential reasons for differences among the islands are discussed and suggestions to increase consumer engagement with energy transition activities on islands are given. Overall, the results show that while awareness of energy concepts isn\'t greater on these European islands, interest in prospective transition actions was high and provide an opportunity for planners to capitalize on. However, if there are potential policy obstacles, these higher levels of interest cannot ensure higher levels of willingness to engage. Taken together, these two findings indicate the potential for an acceleration of transition activity on these islands, and potentially beyond, should engagement with island residents be increased along with review, and amendment of policies impeding it.
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  • 文章类型: Journal Article
    医疗保健中的价值被描述为患者健康结果的衡量改善,以实现这种改善的成本。在美国,基于价值的护理已经被提供者所预示,付款人,和政策制定者一样,作为解决医疗保健系统面临的挑战和实现医疗保健四重目标的理想目标的途径。初级保健通常被视为实施基于价值的护理的基石。然而,初级保健也被认为是医疗保健消费主义上升的起点。
    本质上,消费主义是指增加患者(消费者)的期望,以更积极地参与与他们的医疗保健相关的决策。尽管许多文献将消费主义的兴起描述为实施基于价值的初级保健的障碍,一些人认为,它可能具有协同作用并促进基于价值的初级保健的实施的潜力.本文应用了基于价值的(公平)护理的增强型逐步实施框架,在新兴的初级保健零售模式中,研究消费主义和基于价值的护理之间的潜在冲突和协同作用。该应用程序基于四个关键利益相关者群体的潜在行动:(1)零售医疗保健实体,(2)初级保健提供者,(3)消费者(患者),(4)医疗保健支付者。
    分析有助于阐明每个利益相关者群体在确保消费主义与基于价值的初级保健之间的协同作用方面的责任。此外,它有助于确定消费主义和基于价值的护理之间协同作用的三个驱动因素:(1)对患者-提供者关系的信任,(2)以消费者为中心的互联技术解决方案,和(3)基于价值的以消费者为中心的支付模式。
    总的来说,该应用程序有助于阐明实施基于价值的护理的全面框架,该框架既包含消费主义原则,又积极考虑健康公平。
    UNASSIGNED: Value in health care is described as the measured improvement in a patient\'s health outcomes for the cost of achieving that improvement. In the United States, value-based care has been heralded by providers, payers, and policymakers alike, as a path to addressing the challenges facing the healthcare system and achieving the aspirational goals of the Quadruple Aim of healthcare. Primary care is often viewed as the foundational cornerstone for implementing value-based care. However, primary care is also considered as ground-zero for the rise in healthcare consumerism.
    UNASSIGNED: In essence, consumerism refers to increasing expectations from patients (consumers) to be more active participants in decisions related to their healthcare. While much of the literature has portrayed the rise in consumerism as a barrier to the implementation of value-based primary care, some have argued that it may have potential to synergize with and facilitate the implementation of value-based primary care. This paper applies an enhanced stepwise implementation framework for value-based (equitable) care, to examine the potential for conflict and synergy between consumerism and value-based care in the emerging retail model of primary care. The application is based on the potential actions of four key stakeholder groups: (1) retail healthcare entities, (2) primary-care providers, (3) consumers (patients), and (4) healthcare payers.
    UNASSIGNED: The analysis helps to articulate the responsibilities of each stakeholder group in ensuring synergy between consumerism and value-based primary care. In addition, it helps to identify three drivers of synergy between consumerism and value-based care: (1) trust in the patient-provider relationship, (2) connected consumer-centric technology solutions, and (3) value-based consumer-centric payment models.
    UNASSIGNED: Overall, the application helps to articulate a comprehensive framework for implementing value-based care that incorporates both the principles of consumerism and active consideration for health equity.
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