2014年,新加坡卫生服务(SingHealth)学术医疗中心,为医务社会工作者实施了双级别能力框架;它包括23个行为描述符和6个一般级别的能力集群,30个行为描述符和6个高级级别的能力集群。这项研究采用了定性的方法来探索具有监督作用的医务社会工作者在实施此能力框架中的经验。调查结果表明,能力框架的实施提高了专业标准和职业形象。能力框架还有助于培育更强大的网络,信任,以及SingHealth组织之间的伙伴关系。影响其实施的上下文特征如下:劳动力能力和能力,管理支持,机遇,训练路线图,和员工的个人生活阶段。在能力框架中使用的术语的操作以及在框架内指定每个能力领域的有效期对于其实施至关重要。
In 2014, the Singapore Health Services (SingHealth), an academic medical center, implemented a dual-level competency framework for medical social workers; it comprises 23 behavioral descriptors and six competency clusters at the general level and 30 behavioral descriptors and six competency clusters at the advanced level. This study adopted a qualitative approach to explore the experience among medical social workers with supervisory roles in the implementation of this competency framework. Findings showed that implementation of the competency framework lifted professional standards and image of the profession. The competency framework also helped foster stronger networks, trust, and partnerships among SingHealth organizations. Contextual features that influenced its implementation were as follows: workforce capacity and capability, management support, opportunities, training road maps, and staff\'s personal life stage. Operationalizing terms used in the competency framework and specifying the validity period of each competency domain within the framework were found to be crucial to its implementation.