Workplace Violence

工作场所暴力
  • 文章类型: Journal Article
    苏丹医疗保健提供者(HCP)经历的工作场所暴力已经风靡一时,在国外驾驶许多HCP。全球范围内,HCP已将工作场所暴力视为其临床工作不可或缺的现象,导致事件漏报。本研究回顾了原因并探讨了该现象的解决方案。搜索策略是使用包括PubMed在内的互联网资源进行的,Embase,谷歌学者,还有Cochrane.对苏丹的引用仅限于公共医疗机构中的HCP。对针对HCP的工作场所暴力的全球状况进行了描述性分析。考虑到苏丹的情况,对未来的干预措施进行了审查和讨论。结果显示了“大流行”现象的性质。工作场所暴力导致医疗保健系统的质量和效率下降,从而影响有效的医疗保健服务。结论是,需要整合多种方法的干预措施,以规避现有的多因素情况。需要对普遍存在的暴力和有罪不罚现象采取法定行动。需要工作场所组织程序来解决患者的需求,这些需求压倒了稀缺资源。HCP培训机构建议采取强有力的教育措施,媒体,和其他利益相关者,以改善医患关系。
    Workplace violence experienced by healthcare providers (HCPs) in Sudan has gone viral, driving many HCPs outside the country. Globally, HCPs have accepted workplace violence as a phenomenon integral to their clinical work, causing an underreporting of incidents. This study reviews the causes and explores solutions for the phenomenon. Search strategies were conducted using internet sources including PubMed, Embase, Google Scholar, and Cochrane. References to Sudan were limited to HCPs in public healthcare facilities. A descriptive analysis was conducted on the global status of workplace violence toward HCPs. Future interventions were examined and discussed considering Sudan\'s circumstances. Results showed the \"pandemic\" nature of the phenomenon. Workplace violence contributes to the deterioration of the quality and efficiency of the healthcare system with consequences for effective healthcare delivery. It is concluded that a multiapproach intervention needs to be integrated to circumvent the standing multifactorial situation. Statutory actions are needed towards the widespread violence and impunity. Workplace organizational procedures are needed to address the patient\'s needs that overwhelm scarce resources. Robust educational efforts are recommended by HCP training bodies, the media, and other stakeholders to improve the doctor/patient relationship.
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  • 文章类型: Journal Article
    背景:在中国,针对医务人员的工作场所暴力是一个普遍存在的问题,对医疗服务的提供产生负面影响。该研究旨在通过确定工作场所暴力的模式,为中国预防针对医务人员的工作场所暴力做出贡献。关键风险因素,以及导致工作场所暴力的风险因素的相互作用。
    方法:从互联网上回顾性收集了2013年末至2017年公开报道的97起中国医疗暴力事件,并使用内容分析进行分析。修改后的社会生态模型指导了以风险为重点的暴力事件分析。
    结果:身体暴力,Yinao,或者身体和语言暴力的结合是典型的暴力形式。调查结果确定了各个层面的风险。个人层面的风险因素包括服务用户的不合理期望,健康素养有限,对医务人员的不信任,以及医务人员在医疗过程中的沟通不足。医院管理范围内的组织层面风险因素包括工作设计和服务提供系统的问题,环境设计的不足之处,安全措施,以及医院内的暴力应对机制。社会层面的风险因素包括缺乏既定的医疗纠纷处理机制,立法中存在的问题,服务用户之间缺乏信任和基本的健康素养。情境级别的风险取决于其他级别的风险因素:个人,组织,和社会。
    结论:对个体的干预,情境,组织,和社会层面需要系统地解决中国针对医务人员的工作场所暴力。具体来说,提高健康素养可以赋予患者权力,增加对医务人员的信任,带来更积极的用户体验。组织层面的干预措施包括改善人力资源管理和服务提供系统,以及为医务人员提供有关降级和暴力应对的培训。通过立法改革和卫生改革解决社会层面的风险对于确保医务人员安全和改善中国的医疗保健也是必要的。
    BACKGROUND: Workplace violence against medical staff in China is a widespread problem that has negative impacts on medical service delivery. The study aimed to contribute to the prevention of workplace violence against medical staff in China by identifying patterns of workplace violence, key risk factors, and the interplay of risk factors that result in workplace violence.
    METHODS: Ninety-seven publicly reported Chinese healthcare violent incidents from late 2013 to 2017 were retrospectively collected from the internet and analysed using content analysis. A modified socio-ecological model guided analysis of the violent incidents focusing on risk.
    RESULTS: Physical violence, yinao, or a combination of physical and verbal violence were the typical forms of violence reported. The findings identified risk at all levels. Individual level risk factors included service users\' unreasonable expectations, limited health literacy, mistrust towards medical staff, and inadequacy of medical staff\'s communication during the medical encounter. Organisational level risk factors under the purview of hospital management included problems with job design and service provision system, inadequacies with environmental design, security measures, and violence response mechanisms within hospitals. Societal level risk factors included lack of established medical dispute-handling mechanisms, problems in legislation, lack of trust and basic health literacy among service users. Situational level risks were contingent on risk factors on the other levels: individual, organisational, and societal.
    CONCLUSIONS: Interventions at individual, situational, organisational, and societal levels are needed to systematically address workplace violence against medical staff in China. Specifically, improving health literacy can empower patients, increase trust in medical staff and lead to more positive user experiences. Organizational-level interventions include improving human resource management and service delivery systems, as well as providing training on de-escalation and violence response for medical staff. Addressing risks at the societal level through legislative changes and health reforms is also necessary to ensure medical staff safety and improve medical care in China.
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  • 文章类型: Journal Article
    背景:针对护理人员的暴力行为已被描述为严重的公共卫生问题,可能造成重大的身体和心理伤害,但行业内的组织文化鼓励护理人员将暴力视为工作的一部分。\"因此,大多数暴力事件从未正式记录。这限制了研究人员和政策制定者制定减轻风险和提高护理人员安全性的策略的能力。
    目标:随着小说的开发和实施,在2021年2月的事件点暴力报告过程中,我们的目标是:(1)估计暴力的流行程度,并为所报告的暴力事件生成描述性简介;(2)根据响应护理人员在派遣点通常知道的呼叫特征识别潜在的高风险服务呼叫;(3)探索基础主题,包括基于性别的不容忍,种族,和性取向,助长了暴力事件。
    方法:我们的工作位于安大略省的单一护理人员服务中,加拿大。使用收敛并行混合方法方法,我们将回顾性回顾从2021年2月1日至2023年2月28日的外部暴力事件报告(EVIR)系统收集的2年定量和定性数据.EVIR是通过广泛的利益相关者参与过程开发的嵌入电子患者护理记录(ePCR)中的事件点报告机制。完成ePCR时,如果医护人员在电话中遇到暴力,他们会被提示提交EVIR。我们的方法包括使用描述性统计来估计暴力的发生率和描述报告事件的特征(目标1),识别高风险服务呼叫的逻辑回归模型(目标2),和事件报告叙述的定性内容分析,以确定导致暴力的基础主题(目标3)。
    结果:截至2023年1月1日,377名护理人员-约有五分之一的现役护理人员-共提交了975份暴力报告。早期分析表明,40%的报告涉及对报告护理人员的人身攻击。我们的团队将继续收集数据,从2023年3月开始进行更全面的分析。我们的研究结果将提供急需的流行病学数据,说明单一护理人员服务中针对护理人员的暴力行为的患病率,其贡献主题,和潜在的风险因素。
    结论:我们的研究结果将有助于越来越多的文献表明,针对护理人员的暴力行为是一个复杂的问题,需要对其范围进行细致入微的理解。危险因素,和贡献的情况。总的来说,我们的研究将提供更大的信息,多站点前瞻性研究已经在规划阶段,并告知组织战略,以减轻暴力伤害的风险。
    UNASSIGNED:DERR1-10.2196/37636。
    BACKGROUND: Violence against paramedics has been described as a serious public health problem with the potential for significant physical and psychological harm, but the organizational culture within the profession encourages paramedics to consider violence as just \"part of the job.\" Therefore, most incidents of violence are never formally documented. This limits the ability of researchers and policy makers to develop strategies that mitigate the risk and enhance paramedic safety.
    OBJECTIVE: Following the development and implementation of a novel, point-of-event violence reporting process in February 2021, our objectives are to (1) estimate the prevalence of violence and generate a descriptive profile for incidents of reported violence; (2) identify potentially high-risk service calls based on characteristics of calls that are generally known to the responding paramedics at the point of dispatch; and (3) explore underpinning themes, including intolerance based on gender, race, and sexual orientation, that contribute to incidents of violence.
    METHODS: Our work is situated in a single paramedic service in Ontario, Canada. Using a convergent parallel mixed methods approach, we will retrospectively review 2 years of quantitative and qualitative data gathered from the External Violence Incident Report (EVIR) system from February 1 2021 through February 28, 2023. The EVIR is a point-of-event reporting mechanism embedded in the electronic patient care record (ePCR) developed through an extensive stakeholder engagement process. When completing an ePCR, paramedics are prompted to file an EVIR if they experienced violence on the call. Our methods include using descriptive statistics to estimate the prevalence of violence and describe the characteristics of reported incidents (Objective 1), logistic regression modeling to identify high-risk service calls (Objective 2), and qualitative content analysis of incident report narratives to identify underpinning themes that contribute to violence (Objective 3).
    RESULTS: As of January 1, 2023, 377 paramedics-approximately 1 in 5 active-duty paramedics in the service-have filed a total of 975 violence reports. Early analysis suggests 40% of reports involved a physical assault on the reporting paramedic. Our team is continuing to collect data with more fulsome analyses beginning in March 2023. Our findings will provide much-needed epidemiological data on the prevalence of violence against paramedics in a single paramedic service, its contributing themes, and potential risk factors.
    CONCLUSIONS: Our findings will contribute to a growing body of literature demonstrating that violence against paramedics is a complex problem that requires a nuanced understanding of its scope, risk factors, and contributing circumstances. Collectively, our research will inform larger, multisite prospective studies already in the planning stage and inform organizational strategies to mitigate the risk of harm from violence.
    UNASSIGNED: DERR1-10.2196/37636.
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  • 文章类型: Journal Article
    急诊科(ED)的暴力事件仍未得到充分报道。在确定肇事者的罪责以及是否继续进行事件报告时,经常将患者因素视为混乱的根源。这项研究的目的是确定一个学术医学中心的ED工作人员如何看待某些临床情景,以及与当地执法人员(LEO)的比较。我们的学术医学中心向多学科ED工作人员发送了4种情况的匿名调查,以及本地LEO,并询问受访者是否认为任何情况可报告为犯罪。使用卡方分析进行比较。该研究被机构审查委员会视为豁免。共有261名ED员工和77名LEO完成了调查。两组都同样有可能相信在方案1中发生了可报告的犯罪,其中痴呆症患者殴打护士(LEO:26.0%vs.ED:31.4%,p=0.44),在方案2中,醉酒的患者向采血者吐痰(LEO:97.4%vs.ED:95.0%,p=0.56)。然而,两组在方案3中有所不同,在方案3中,谵妄患者向医生发出口头威胁(LEO:20.8%vs.ED:42.9%,p<0.001),和方案4,患者的父母向医学生扔椅子(LEO:66.2%vs.ED:81.2%,p=0.009)。随着卫生系统寻求改善工作场所安全,重要的是要考虑举报暴力事件的障碍,包括工作人员对哪些行为可能构成可报告的暴力的理解,以及LEO对独特的ED环境和患者责任的理解。
    Violence in the emergency department (ED) remains underreported. Patient factors are often cited as a source of confusion in determining the culpability of perpetrators and whether to proceed with incident reporting. This study’s objective was to determine how ED staff at one academic medical center perceive certain clinical scenarios and how this compares to local law enforcement officers (LEO). An anonymous survey with 4 scenarios was sent to multidisciplinary ED staff at our academic medical center, as well as local LEO and inquired whether respondents considered any of the scenarios to be reportable as a crime. Chi-square analysis was used for comparison. The study was deemed exempt by the Institutional Review Board. A total of 261 ED staff and 77 LEO completed the survey. Both groups were equally likely to believe that a reportable crime occurred in Scenario 1, where a patient with dementia punches a nurse (LEO: 26.0% vs. ED: 31.4%, p = 0.44), and in Scenario 2, where an intoxicated patient spits at a phlebotomist (LEO: 97.4% vs. ED: 95.0%, p = 0.56). However, the two groups differed in Scenario 3, in which a patient with delirium makes verbal threats to a doctor (LEO: 20.8% vs. ED: 42.9%, p < 0.001), and Scenario 4, in which a patient’s parent throws a chair at a medical student (LEO: 66.2% vs. ED: 81.2%, p = 0.009). As health systems seek to improve workplace safety, it is important to consider the barriers to reporting violent incidents, including staff’s understanding of what acts may constitute reportable violence, as well as LEO understanding of the unique ED environment and patient responsibilities.
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  • 文章类型: Journal Article
    背景:工作场所暴力频发,尤其是长期护理,但往往没有报告。
    目的:这项研究的目的是确定工人在面对居民身体攻击时的经历和应对策略,并评估事件报告对暴力随访的价值。
    方法:这项混合方法研究基于从法国两个不同的长期护理老年机构收集的3年事件报告,以及对护士和护理助理的20次半结构化访谈的主题分析。
    结果:受访者中身体攻击的报告频率从没有到日常攻击不等。仅提交了76份事件报告。看护者对袭击的报道不足,他们经常因没有避免袭击而感到内。应对策略包括平庸化和寻求同事的支持。事件报告可以构成管理团队的警告信号,但不是工作场所暴力后续行动的可靠工具。
    结论:我们的研究强调了长期护理环境中预防工作场所暴力的复杂性。可以制定建议来培训和支持护理人员,但是,从任务导向型组织转变为以患者为中心的方法似乎有必要减少暴力。
    结论:应该更好地定义要报告的情况,侵略报告受到鼓励,对报告的判断态度也不鼓励。
    BACKGROUND: Workplace violence is frequent, especially in long-term care, but often unreported.
    OBJECTIVE: The aim of this study is to identify workers experiences and coping strategies when they face physical aggression from residents and assess the value of incident reports for violence follow-up.
    METHODS: This mixed method study is based on incident reports collected over 3 years from two different long-term care geriatric facilities in France and thematic analysis of 20 semi-structured interviews of nurses and nursing assistants.
    RESULTS: The reported frequencies of physical aggression among respondents range from none to daily aggression. Only 76 incident reports were submitted. Aggressions were under-reported by caregivers who often felt guilty for not having avoided them. Coping strategies included banalization and seeking support from colleagues. Incident reports can constitute a warning signal for the management team but are not a reliable tool for workplace violence follow-up.
    CONCLUSIONS: Our study emphasizes the complexity of workplace violence prevention in long-lerm care settings. Proposals can be formulated to train and support caregivers, but a shift from a task-oriented organisation to a patient-centred approach seems necessary to reduce violence.
    CONCLUSIONS: Situations to be reported should be better defined, aggression reporting encouraged and judgmental attitudes toward reports discouraged.
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  • 文章类型: Journal Article
    目的:医院暴力仍然是一个全球性的公共卫生问题。本研究旨在分析我国严重医院暴力的成因及施暴者的特点。它同样寻求了解一线人员的需求并提出有针对性的建议。方法:选取中国判决在线系统(CJOS)2011-2020年发生的严重医院暴力案件进行描述性统计分析。共有72位医生,护士,医院经理,和来自中国20家二级和三级医院的安全人员被选中进行半结构化访谈。结果:在事件中,62.17%的患者死亡和对治疗结果不满意。此外,发现院外纠纷(11.14%)也是严重医院暴力的主要原因之一。肇事者主要是男性(80.3%),并达到初中或更低的文化程度(86.5%)。此外,其中大多数是患者的家庭成员(76.1%)。医护人员迫切希望有关方面在立法方面采取新措施,安全,和争议处理能力。结论:在过去的10年里,严重的医院暴力事件在中国的频率仍然很高。此外,其有害后果更为严重。医院暴力的原因多种多样,肇事者的特征是显而易见的。一线医护人员迫切需要有关方面在立法方面采取有效措施,安全,和争议处理能力,防止暴力事件的发生,保护医务人员的安全。
    Objective: Hospital violence remains a global public health problem. This study aims to analyze serious hospital violence causes in China and the characteristics of perpetrators. It likewise seeks to understand frontline personnel\'s needs and put forward targeted suggestions. Methods: Serious hospital violence cases from 2011 to 2020 in the China Judgment Online System (CJOS) were selected for descriptive statistical analysis. A total of 72 doctors, nurses, hospital managers, and security personnel from 20 secondary and tertiary hospitals in China were selected for semi-structured interviews. Results: Of the incidents, 62.17% were caused by patients\' deaths and dissatisfaction with their treatment results. Moreover, it was found that out-of-hospital disputes (11.14%) were also one of the main reasons for serious hospital violence. The perpetrators were mainly males (80.3%), and had attained junior high school education or lower (86.5%). Furthermore, most of them were family members of the patients (76.1%). Healthcare workers urgently hope that relevant parties will take new measures in terms of legislation, security, and dispute handling capacity. Conclusion: In the past 10 years, serious hospital violence\'s frequency in China has remained high. Furthermore, their harmful consequences are more serious. The causes of hospital violence are diverse, and the characteristics of perpetrators are obvious. Frontline healthcare workers urgently need relevant parties to take effective measures in terms of legislation, security, and dispute handling capacity, to prevent the occurrence of violence and protect medical personnel\'s safety.
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  • 文章类型: Journal Article
    CodeBlack是医护人员和安全人员对患者实施的言语和身体侵略或暴力行为或威胁的协调反应,医院环境中医护人员的家庭成员或访客。员工通常口头上降低行为障碍。然而,作为最后的手段,物理和/或化学限制可能是必要的。报告显示,急诊室(ED)发生的暴力事件越来越多,强调CodeBlack事件员工培训的重要性。这项研究调查了医护人员对ED中的侵略和暴力的反应,管理CodeBlack事件的支持结构以及重组响应的潜在途径。
    我们使用建构主义方法来评估医护人员的培训需求。在2019年,我们采访了20名员工,并在新南威尔士州(NSW)的西悉尼地方卫生区(WSLHD)的四家医院对ED进行了一系列人种学观察,澳大利亚。我们专注于CodeBlack事件的员工经验以及当前的部门响应。工作人员叙述了45次CodeBlack事件的经验,这些事件经过整理和主题分析。
    我们的研究结果表明,没有关于以下方面的指南:评估躁动患者的风险,最佳实践降级技术,何时准确调用黑色代码和预定的员工角色分配以约束患者。黑代码应对工作缺乏协调资源和人员的系统方法,对安全的作用感到困惑。当管理不善时,这个安置了医护人员,安全人员和患者面临严重风险,并对工作人员的福祉产生负面影响。我们发现CodeBlack干预方面的培训在很大程度上依赖于经验丰富的员工在工作中的学习。
    系统的,对CodeBlack事件的协调和一致的组织响应对于ED员工的安全至关重要。卫生工作者和安全的作用和责任需要明确的定义,WSLHD的卫生工作者需要在管理CodeBlack事件方面进行易于访问和可重复的体验式培训。
    A Code Black is the coordinated response by healthcare staff and security to an act or threat of verbal and physical aggression or violence perpetrated by a patient, family member or visitor towards healthcare staff within a hospital setting. Behavioural disturbance is often verbally de-escalated by staff. However, as a last resort physical and/or chemical restraint may be necessary. Reports show that there is an increasing number of violent incidents in Emergency Departments (ED), emphasising the importance of staff training for Code Black events. This research examines the response of healthcare staff to aggression and violence in the ED, the supporting structures that manage a Code Black event and potential avenues for restructuring the response.
    We used a constructivist methodology to evaluate the training needs of healthcare staff. In 2019, we interviewed 20 staff and conducted a series of ethnographic observations in EDs across four hospitals in the Western Sydney Local Health District (WSLHD) in New South Wales (NSW), Australia. We focussed on staff experiences of Code Black events and the current departmental response. Staff recounted experiences of 45 Code Black events which were collated and thematically analysed.
    Our findings show that there are no guidelines for: assessing the risk of an agitated patient, best practice de-escalation techniques, when exactly to call a Code Black and the pre-determined allocation of staff roles for patient restraint. Code Black response efforts lacked a systematic approach to coordinating resources and personnel, and there was confusion over the role of security. When poorly managed, this placed healthcare staff, security personnel and patients at serious risk and had a negative impact on staff wellbeing. We found training in Code Black interventions relies heavily on learning on the job from experienced staff members.
    A systematic, coordinated and consistent organisational response to Code Black events is essential for the safety of ED staff. The roles and responsibilities of health workers and security require clear definition, and health workers across the WSLHD require easily accessible and repeatable experiential training in managing Code Black events.
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  • 文章类型: Journal Article
    Improper, unprofessional, or misleading media reports about violence against medical care providers (typically doctors and nurses) may provoke copycat incidents. To examine whether media reports about violence against medical care providers in China follow professional journalism recommendations, we identified 10 influential incidents of violence against medical care providers in China through a systematic strategy and used standardized internet-based search techniques to retrieve media reports about these events from 2007-2017. Reports were evaluated independently by trained coders to assess adherence to professional journalism recommendations using a 14-item checklist. In total, 788 eligible media reports were considered. Of those, 50.5% and 47.3%, respectively, failed to mention the real and complete names of the writer and editor. Reports improperly mentioned specific details about the time, place, methods, and perpetrators of violence in 42.1%, 36.4%, 45.4%, and 54.6% of cases, respectively. Over 80% of reports excluded a suggestion to seek help from professional agencies or mediation by a third party and only 3.8% of reports mentioned the perspectives of all three key informants about an event: medical care providers, patients, and hospital administrators. Of those that mentioned medical care providers, patient, and/or hospital administrator perspectives, less than 20% indicated they had obtained the interviewee\'s consent to include their perspective. We concluded that most reports about violence against medical care providers in the Chinese media failed to strictly follow reporting recommendations from authoritative media bodies. Efforts are recommended to improve adherence to professional guidelines in media reports about violence against medical care providers in China, as adherence to those guidelines is likely to reduce future violent events against medical care providers like doctors and nurses.
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  • 文章类型: Journal Article
    研究目的是确定幼儿园至12(K-12)年级学校的袭击威慑存在与针对教育工作者的人身攻击(PA)之间的关联。通过两阶段研究收集的数据确定了物理和非物理暴力事件,并利用嵌套病例对照研究确定了PA风险/保护因素。分析包括多变量建模。调整后的分析表明,常规储物柜搜索的PA风险显着降低(比值比[OR]=0.49,95%置信区间[CI][0.29,0.82])。同样重要的是,虽然没有统计学意义,是否存在视频监视器(OR=0.72,95%CI[0.50,1.03]),对讲机(OR=0.77,95%CI[0.55,1.06]),以及所需的校服/着装要求(OR=0.74,95%CI[0.52,1.07])。这些发现是学校护理实践不可或缺的一部分,在该实践中,有机会影响相关试点干预措施的应用,这是确定可以积极影响学校相关暴力问题的广泛干预措施的潜在功效的第一步。
    The study purpose was to identify associations between assault deterrent presence in kindergarten through 12th (K-12) grade schools and physical assaults (PAs) against educators. Data collected through a two-phase study identified physical and nonphysical violent events and utilized a nested case-control study to identify PA risk/protective factors. Analyses included multivariable modeling. Adjusted analyses demonstrated a significant decreased risk of PA with routine locker searches (odds ratio [OR] = 0.49, 95% confidence interval [CI] [0.29, 0.82]). Also important, although not statistically significant, were presence of video monitors (OR = 0.72, 95% CI [0.50, 1.03]), intercoms (OR = 0.77, 95% CI [0.55, 1.06]), and required school uniforms/dress codes (OR = 0.74, 95% CI [0.52, 1.07]). These findings are integral to school nursing practice in which there is opportunity to influence application of relevant pilot intervention efforts as a first step in determining the potential efficacy of broad-based interventions that can positively impact the problem of school-related violence.
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  • 文章类型: Journal Article
    To date, most of the interdisciplinary scholarly literature pertaining to care work and labor studies of marginalized groups, such as women, visible minorities, and immigrants, has focused on emotional labor as well as concerns about high stress and high turnover. However, few mention racism and racialization. Using a single-case study research design of a long term care (\"LTC\") home in Toronto, Ontario, Canada, this paper contributes to our understanding of racism and racialization by analyzing participants\' experiences of work. It documents how particular social determinants of health (\"SDoH\"), such as race and racialization, can manifest themselves in the lives of workers. Drawing on critical race theory and feminist political economy, this study examines the ways in which the participants discuss their experiences of care work, with closer attention to racism and racialization.
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