■评估教学医院的患者满意度及其相关因素。
方法:横截面,分析研究于2022年9月至12月在白沙瓦的三家公共医疗教学医院进行,巴基斯坦,并包括在各个医院病房住院至少2天的成年患者。使用预先设计的封闭式问卷收集数据,评估不同领域的患者满意度,在入学时提供便利,主治医生的专业知识和技能,诊断和护理服务质量,和基本设施。使用SPSS版本originPro2022a分析数据。
结果:有473例患者,男女比例为3:1,平均年龄43.314.7岁(范围:11-85岁),平均住院5.96+3.37天(范围:2-18天)。在入场柜台的2,365份协助回应声明中,2,051(87%)为阳性;在2,365份主治医生陈述中,2,012(85%)为阳性;在2,838份护理声明中,2,122(75%)为阳性;在946份诊断服务声明中,627份(66%)呈阳性;在3,311份关于医院基本设施的声明中,1,246(38%)为阳性。总的来说,在11,825份回应声明中,8058(68%)呈阳性。患者满意度与教育程度和住院时间显著相关(p<0.05)。
■发现患者对医疗保健服务普遍满意,但不提供基本设施。
UNASSIGNED: To evaluate patient satisfaction and its associated factors in teaching hospitals.
METHODS: The cross-sectional, analytical
study was conducted from September to December 2022 at three publicsector medical teaching hospitals in Peshawar, Pakistan, and comprised adult patients of either admitted to various hospital wards for at least 2 days. Data was collected using a predesigned a closed-ended questionnaire assessing patient satisfaction in different domains like, facilitation at the admission, professional knowledge and skills of the attending doctors, quality of diagnostic and nursing services, and basic amenities. Data was analysed using SPSS version origin Pro 2022a.
RESULTS: There were 473 patients with a male-female ratio of 3:1, with mean age 43.3+14.7 years (range: 11-85 years), and mean hospital stay 5.96+3.37 days (range: 2-18 days). Of the 2,365 response statements for facilitation at the admission counter, 2,051(87%) were positive; of the 2,365 statements for attending doctors, 2,012(85%) were positive; of the 2,838 statements for nursing care, 2,122(75%) were positive; of 946 statements for diagnostic services, 627(66%) were positive; and of the 3,311 statements for basic amenities at the hospital, 1,246(38%) were positive. Overall, of the 11,825 response statements, 8058(68%) were positive. The patient satisfaction was significantly co-related with education and hospital stay (p<0.05).
UNASSIGNED: Patients were found to be generally satisfied with healthcare services, but not with the provision of basic amenities.