Abstract：
BACKGROUND: Tobacco use is one of the world\'s leading preventable causes of death and is a major preventable risk factor of non-communicable diseases. Although smokers are aware of the health risks, their attempts to quit often fail, primarily due to the strong nicotine and/or tobacco dependence. Antismoking helplines have become an integral part of tobacco control efforts in many countries. In Italy, the ISS Antismoking Helpine is active since 2000.
METHODS: The professional staff of the ISS Antismoking Helpline have gathered socio-demographic and smoking-related data via an electronic form, related to the received calls. The collected data have been processed in a dedicated database and analyzed to monitor the use and the quality of the service. In this study, a descriptive statistical analysis was conducted to inform about the activity of the helpline over the years.
RESULTS: From May 2003 to June 2023 the helpline received 99,423 calls. Most smokers called to receive \"support to quit\" (82.6%). Counselling was provided in 11.4% of cases, and in the last two years has been strongly increased (40.0% of cases). The percentage of users requesting information on emerging tobacco and nicotine products is 1.2%, even if in 2023 this percentage has risen significantly (6.0%). Two legislative measures (in 2012 and in 2016) required to add the helpline number to all packets of tobacco cigarettes. Accordingly, the offer of counselling increased from 2.6% to 12.2%.
CONCLUSIONS: The available resources in tobacco control, including the helpline, are still not sufficient to meet all the users needs. Adequate policies and stable funding to fight tobacco and nicotine dependence need increased commitment from government institutions to ensure equal access to treatments for all Italian citizens.
METHODS: The professional staff of the ISS Antismoking Helpline have gathered socio-demographic and smoking-related data via an electronic form, related to the received calls. The collected data have been processed in a dedicated database and analyzed to monitor the use and the quality of the service. In this study, a descriptive statistical analysis was conducted to inform about the activity of the helpline over the years.
RESULTS: From May 2003 to June 2023 the helpline received 99,423 calls. Most smokers called to receive \"support to quit\" (82.6%). Counselling was provided in 11.4% of cases, and in the last two years has been strongly increased (40.0% of cases). The percentage of users requesting information on emerging tobacco and nicotine products is 1.2%, even if in 2023 this percentage has risen significantly (6.0%). Two legislative measures (in 2012 and in 2016) required to add the helpline number to all packets of tobacco cigarettes. Accordingly, the offer of counselling increased from 2.6% to 12.2%.
CONCLUSIONS: The available resources in tobacco control, including the helpline, are still not sufficient to meet all the users needs. Adequate policies and stable funding to fight tobacco and nicotine dependence need increased commitment from government institutions to ensure equal access to treatments for all Italian citizens.
摘要：
背景：烟草使用是世界上主要的可预防死亡原因之一，也是非传染性疾病的主要可预防危险因素。尽管吸烟者意识到健康风险，他们戒烟的尝试经常失败，主要是由于强烈的尼古丁和/或烟草依赖。反吸烟帮助热线已成为许多国家烟草控制工作的组成部分。在意大利,ISSAntismokingHelpine自2000年以来一直活跃。
方法：国际空间站反模拟服务热线的专业人员通过电子表格收集了社会人口统计和吸烟相关数据，与收到的电话有关。收集的数据已在专用数据库中进行处理，并进行分析以监测使用情况和服务质量。在这项研究中,进行了描述性统计分析，以了解多年来求助热线的活动情况。
结果：从2003年5月到2023年6月，求助热线收到了99,423个电话。大多数吸烟者呼吁接受“戒烟支持”（82.6%）。11.4%的案件提供了咨询，并且在过去两年中大幅增加（占病例的40.0％）。要求提供有关新兴烟草和尼古丁产品信息的使用者比例为1.2%,即使在2023年，这一比例也大幅上升(6.0%)。需要采取两项立法措施（2012年和2016年），以在所有烟草烟包中增加求助热线号码。因此，咨询人数从2.6%上升至12.2%。
结论：烟草控制的可用资源，包括求助热线,仍然不足以满足所有用户的需求。打击烟草和尼古丁依赖的充足政策和稳定资金需要政府机构加大承诺，以确保所有意大利公民平等获得治疗。
方法：国际空间站反模拟服务热线的专业人员通过电子表格收集了社会人口统计和吸烟相关数据，与收到的电话有关。收集的数据已在专用数据库中进行处理，并进行分析以监测使用情况和服务质量。在这项研究中,进行了描述性统计分析，以了解多年来求助热线的活动情况。
结果：从2003年5月到2023年6月，求助热线收到了99,423个电话。大多数吸烟者呼吁接受“戒烟支持”（82.6%）。11.4%的案件提供了咨询，并且在过去两年中大幅增加（占病例的40.0％）。要求提供有关新兴烟草和尼古丁产品信息的使用者比例为1.2%,即使在2023年，这一比例也大幅上升(6.0%)。需要采取两项立法措施（2012年和2016年），以在所有烟草烟包中增加求助热线号码。因此，咨询人数从2.6%上升至12.2%。
结论：烟草控制的可用资源，包括求助热线,仍然不足以满足所有用户的需求。打击烟草和尼古丁依赖的充足政策和稳定资金需要政府机构加大承诺，以确保所有意大利公民平等获得治疗。
