METHODS: An empirical study was conducted to collect data on 54 Project ECHO® implementation success indicators across an international sample. An online survey questionnaire was developed and distributed to all Project ECHO® hub organizations globally to collect data. Data was analyzed using descriptive statistics.
RESULTS: The 54 implementation success indicators measured in this survey revealed that the adoption of Project ECHO® across 13 organizations varied on a case-by-case basis, with a strong rate of adoption within the healthcare sector. Implementation teams from these organizations successfully implemented Project ECHO® within 12-18 months after completing Immersion partner launch training and operated 51 ECHO® Networks at the time of data collection. Implementation teams which liaised more regularly with ECHO® Superhub mentors often went on to launch a higher number of ECHO® Networks that were sustained over the longer term. This suggests that these implementation teams better aligned and consolidated their Project ECHO® pilots as new innovations within the local context and strategic organizational priorities. Access to research and evaluation capability, and a more automated digital client relationship management system were key limitations to showcasing implementation success outcomes experienced by the majority of implementation teams.
CONCLUSIONS: These findings make a valuable contribution to address a knowledge gap regarding how a global sample of organizations adopting Project ECHO® measured and reported their implementation successes. Key successes included pre-launch experimentation and expansion, Superhub mentorship, stakeholder engagement, and alignment to strategic priorities.
方法:进行了一项实证研究,以收集国际样本中54个项目ECHO®实施成功指标的数据。开发了一份在线调查问卷,并分发给全球所有ECHO®项目中心组织,以收集数据。使用描述性统计分析数据。
结果:本次调查中测量的54项实施成功指标显示,13个组织采用ECHO®项目的情况因个案而异,医疗保健部门的采用率很高。这些组织的实施团队在完成Immersion合作伙伴启动培训后的12-18个月内成功实施了项目ECHO®,并在数据收集时运营了51个ECHO®网络。与ECHO®Superhub导师更定期联络的实施团队经常继续推出更多数量的ECHO®网络,这些网络可以长期维持。这表明,这些实施团队更好地调整和巩固了他们的项目ECHO®试点项目,作为当地背景和战略组织优先事项中的新创新。获得研究和评估能力,更自动化的数字客户关系管理系统是展示大多数实施团队所经历的实施成功成果的关键限制。
结论:这些发现为解决关于采用ProjectECHO®的全球样本组织如何衡量和报告其实施成功的知识差距做出了宝贵贡献。主要成功包括发射前的实验和扩展,超级集线器指导,利益相关者参与,与战略重点保持一致。