patient access

患者通道
  • 文章类型: Journal Article
    扩大的访问临床试验(EACTs)为患者提供了出色的机会,以治疗尚无有效治疗方法的威胁生命的疾病的研究新药。根据公共信息,自2016年在日本推出EACT系统以来,我们一直在研究EACT。在这项研究中,我们通过采访制药公司并澄清他们如何看待EACTs来调查EACTs的现实。
    我们对10家开发新药的制药公司进行了半结构化访谈。本研究旨在阐明EACTs的现状,因此,我们选择了开发创新药物的制药公司,他们可以执行EACTs(然而,进行EACT的经验是可选的)。
    所有被调查的人都知道EACT。进行了12项访问临床试验,关键临床试验的EACT执行率为2.5%.实施EACT的最常见原因是“医生和医疗机构的要求”(9家公司,90.0%),没有实施EACT的最常见原因是“系统的适用性”(五家公司)。8家公司(80.0%)对EACT进行了改进;6家公司(60.0%)提供了财政援助;6家公司(60.0%)减少了收集数据的范围,简化了程序。七家公司(70.0%)回应说,应进行单患者研究新药申请,建议修改该系统。
    对十家在日本开发新药的制药公司进行的关于扩大访问临床试验的访谈调查表明,该系统存在问题。许多人希望通过建立单一患者进入系统来改善该系统,支持资源,简化程序。根据我们对10家日本制药公司的采访,发现需要通过引入单个患者进入系统来改进该系统,提供配套资源,简化程序。在日本,自EACT成立以来已经过去了大约八年,似乎应该对EACT立法进行修订。
    UNASSIGNED: An expanded access clinical trials (EACTs) provides exceptional patient access to investigational new drugs for life-threatening diseases for which no effective treatment exists. Based on public information, we have studied EACTs since 2016, when the EACT system was launched in Japan. In this study, we investigated the reality of EACTs by interviewing pharmaceutical companies and clarifying how they view them.
    UNASSIGNED: We conducted semi-structured interviews with 10 pharmaceutical companies developing new drugs. This study aims to clarify the status of EACTs, so we selected pharmaceutical companies that develop innovative drugs for which they may perform EACTs (however, experience in conducting EACTs was optional).
    UNASSIGNED: All those surveyed were aware of EACTs. Twelve access clinical trials were conducted, and the EACT implementation rate for pivotal clinical trials was 2.5%. The most common reason for implementing an EACT was \"requests from physicians and medical institutions\" (nine companies, 90.0%), and the most common reason for not implementing an EACT was \"the applicability of the system\" (five companies). Improvements to EACTs were identified by eight companies (80.0%); financial assistance by six companies (60.0%); reducing the scope of data to be collected and simplifying the procedure by six companies (60.0%). Seven companies (70.0%) responded that a Single Patient Investigational New Drug Application should be conducted, suggesting that the system should be revised.
    UNASSIGNED: An interview survey of ten pharmaceutical companies developing new drugs in Japan regarding expanded access clinical trials indicated that there were issues with the system. Many wished to improve the system by establishing a single patient access system, supporting resources, and simplifying procedures. Based on our interviews with 10 Japanese pharmaceutical companies, it was found that the system needed to be improved by introducing a single patient access system, providing supporting resources, and simplifying procedures. In Japan, about eight years have passed since EACT was established, and it appears a revision of the EACT legislation is due.
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  • 文章类型: Journal Article
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  • 文章类型: Journal Article
    北欧国家是,与美国一起,在线记录访问(ORA)的先行者,现在已经变得普遍了。国际上的决策者也强调了可获取和结构化健康数据的重要性。为了确保在短期和长期内充分实现ORA的潜力,迫切需要从跨学科的角度研究ORA,临床,人文,和社会科学的观点,超越严格的技术方面。在这篇观点论文中,我们探讨了欧洲健康数据空间(EHDS)提案中的政策变化,以在整个欧盟推进ORA,我们在一个由北欧领导的项目中进行了首次此类研究,对患者\'ORA-NORDeHEALTH(北欧患者健康:未来的基准和发展)的大规模国际调查。我们认为,EHDS提案将为患者访问和控制第三方访问其电子健康记录铺平道路。在我们对提案的分析中,我们已经确定了ORA的五个关键原则:(1)访问权,(2)代理访问,(3)病人输入自己的数据,(4)错误和遗漏纠正,(5)访问控制。今天的ORA实施在整个欧洲都是分散的,EHDS提案旨在确保所有欧洲公民都能平等地在线访问其健康数据。然而,我们认为,为了实施EHDS,我们需要更多关于我们在分析中确定的关键ORA原则的研究证据.NORDeHEALTH项目的结果提供了一些证据,但我们也发现了仍需要进一步探索的重要知识差距。
    The Nordic countries are, together with the United States, forerunners in online record access (ORA), which has now become widespread. The importance of accessible and structured health data has also been highlighted by policy makers internationally. To ensure the full realization of ORA\'s potential in the short and long term, there is a pressing need to study ORA from a cross-disciplinary, clinical, humanistic, and social sciences perspective that looks beyond strictly technical aspects. In this viewpoint paper, we explore the policy changes in the European Health Data Space (EHDS) proposal to advance ORA across the European Union, informed by our research in a Nordic-led project that carries out the first of its kind, large-scale international investigation of patients\' ORA-NORDeHEALTH (Nordic eHealth for Patients: Benchmarking and Developing for the Future). We argue that the EHDS proposal will pave the way for patients to access and control third-party access to their electronic health records. In our analysis of the proposal, we have identified five key principles for ORA: (1) the right to access, (2) proxy access, (3) patient input of their own data, (4) error and omission rectification, and (5) access control. ORA implementation today is fragmented throughout Europe, and the EHDS proposal aims to ensure all European citizens have equal online access to their health data. However, we argue that in order to implement the EHDS, we need more research evidence on the key ORA principles we have identified in our analysis. Results from the NORDeHEALTH project provide some of that evidence, but we have also identified important knowledge gaps that still need further exploration.
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  • 文章类型: Journal Article
    背景:首次接触物理治疗从业者(FCPP)为全科医学中的肌肉骨骼(MSK)疾病患者提供专家护理。获得FCPP可以促进及时护理和有效利用卫生服务。然而,关于患者接受FCPP预约的经验的证据很少.
    目的:探讨在英国的全科诊所中接受FCPP预约的MSK疾病患者的经验。
    方法:探索性定性设计。
    方法:通过社交媒体招募有获得FCPP预约经验的MSK患者。半结构化访谈通过MSTeams进行并记录。采用专题分析法对数据进行分析。
    结果:在接受采访的13名患者中,有10名女性和3名男性,年龄在20到80岁之间。确定的主要主题是:(1)对FCPP的认识,(2)通道,(3)获得便利者,(4)进入的障碍,(5)重新访问FCPP的可能性。参与者对FCPP的认识普遍较低。获得FCPP约会的途径多种多样;参与者认为有些是次优的。主持人包括快速/轻松访问FCPP。障碍包括联系全科医生(GP)手术的困难以及公众对最初需要看GP的看法。当参与者的护理经历令人失望时,重新咨询FCPP的可能性很低。
    结论:这项研究提供了关于患者获得FCPP的经历的新证据。它从患者的角度探讨了访问的积极和消极方面。它还强调了在全科医生工作人员/患者对FCPP的认识和理解方面需要改进的领域。
    BACKGROUND: First Contact Physiotherapy Practitioners (FCPPs) provide expert care for patients with musculoskeletal (MSK) conditions in General Practice. Access to FCPPs can facilitate timely care and efficient use of health services. However, there is little evidence about patient experiences of accessing FCPP appointments.
    OBJECTIVE: To explore the experiences of patients with MSK conditions who have accessed an FCPP appointment in a General Practice setting in the UK.
    METHODS: Exploratory qualitative design.
    METHODS: Patients with MSK conditions who had experience of accessing FCPP appointments were recruited via social media. Semi-structured interviews were conducted and recorded via MS Teams. Data were analysed using thematic analysis.
    RESULTS: Of 13 patients interviewed, there were 10 females and three males, with an age range between 20 and 80 years. The main themes identified were: (1) Awareness of FCPP, (2) Access routes, (3) Facilitators to access, (4) Barriers to access, (5) Likelihood of re-accessing FCPP. Awareness of FCPP was generally low amongst participants. There were a variety of routes to access FCPP appointments; some were felt to be sub-optimal by participants. Facilitators included quick/easy access to FCPP. Barriers included difficulty contacting General Practitioner (GP) surgeries and public perception of needing to see a GP initially. The likelihood of re-consultation with a FCPP was low when participants had disappointing care experiences.
    CONCLUSIONS: This study provides new evidence about patient experiences of accessing FCPP. It explores positive and negative aspects of access from patients\' perspectives. It also highlights areas for improvement in terms of GP staff/patient awareness and understanding of FCPP.
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  • 文章类型: Journal Article
    背景:社区卫生中心的高缺席率,对患者获取和初级保健提供者(PCP)的利用构成挑战。
    目标:为了应对这些挑战,我们在2023年4月实施了一项虚拟候诊室(VWR)计划,以增强患者的可及性并提高PCP的利用率.
    方法:马萨诸塞州一个小城市的学术社区健康中心。
    方法:社区健康患者(n=8706)和PCP(n=14)。
    方法:VWR程序,始于2023年4月,涉及护士对当日就诊要求的远程医疗适当性进行分流,然后将患者放置在备用池中,以作为远程医疗就诊,以检查PCP时间表中未出现或最后一刻取消的情况。
    结果:实施后,7月至9月的诊所使用率从2022年的75.2%提高到2023年的81.2%(p<0.01)。PCP的反馈普遍是积极的。患者平均等待时间为1.9h,提供紧急护理或急诊室的及时和方便的替代方案。
    结论:VWR符合改善患者体验的四重目标,人口健康,成本效益,通过改善当天访问和提高PCP时间表利用率来提高PCP满意度。这种在门诊办公室中利用远程医疗的创新和可重复的方法具有增强跨各种医学学科的及时访问的潜力。
    BACKGROUND: Community health centers grapple with high no-show rates, posing challenges to patient access and primary care provider (PCP) utilization.
    OBJECTIVE: To address these challenges, we implemented a virtual waiting room (VWR) program in April 2023 to enhance patient access and boost PCP utilization.
    METHODS: Academic community health center in a small urban city in Massachusetts.
    METHODS: Community health patients (n = 8706) and PCP (n = 14).
    METHODS: The VWR program, initiated in April 2023, involved nurse triage of same-day visit requests for telehealth appropriateness, then placing patients in a standby pool to fill in as a telehealth visit for no-shows or last-minute cancellations in PCP schedules.
    RESULTS: Post-implementation, clinic utilization rates between July and September improved from 75.2% in 2022 to 81.2% in 2023 (p < 0.01). PCP feedback was universally positive. Patients experienced a mean wait time of 1.9 h, offering a timely and convenient alternative to urgent care or the ER.
    CONCLUSIONS: The VWR is aligned with the quadruple aim of improving patient experience, population health, cost-effectiveness, and PCP satisfaction through improving same-day access and improving PCP schedule utilization. This innovative and reproducible approach in outpatient offices utilizing telehealth holds the potential for enhancing timely access across various medical disciplines.
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  • 文章类型: Journal Article
    政府和生物制药组织积极利用迅速的沟通能力,决策模型,以及制造COVID-19疫苗的全球战略在12个月内发生。这是一项不寻常的努力,不能转移到正常时间。然而,这种对单一疫苗的关注也导致其他治疗方法和药物开发被搁置。社会期望制药行业提供不间断的药物供应。然而,人们经常忽略这些化合物的制造有多复杂,需要什么物流,更不用说开发新药物所需的时间了。总的主题,因此,是患者的获取,以及我们如何帮助确保获取并将其扩展到低收入和中等收入国家。尽管不断努力向所有患者人群提供药物,绝不能以牺牲患者安全为代价。生物制药制造的大部分成本用于药物发现,过程开发,和临床研究。基础设施成本很难量化,因为它们通常取决于绿地设施还是现有的、折旧设施用于或适用于新产品。为了加速流程开发,平台流程和先验知识的概念越来越重要。虽然更多传统的蛋白质疗法继续主导该领域,我们也正在经历其他治疗形式的令人兴奋的出现和演变(bispecifics,四价单克隆抗体,抗体-药物缀合物,酶,肽,等。)为患者提供独特的治疗选择。蛋白质形态仍然占主导地位,但是正在开发新的模式,可以从先进的治疗方法,如细胞和基因疗法中学习。行业必须制定基于模型的工艺开发策略,必须采用连续集成生物制造等技术。总体结论是,大流行的速度是不可持续的,专注于以牺牲其他方式/疾病目标为代价的疫苗交付,并对职业和个人生活(工作与生活平衡)产生了影响。将开发时间从10年减少到1年几乎是不可能实现的。还描述了可持续下游加工的环境方面。
    Governments and biopharmaceutical organizations aggressively leveraged expeditious communication capabilities, decision models, and global strategies to make a COVID-19 vaccine happen within a period of 12 months. This was an unusual effort and cannot be transferred to normal times. However, this focus on a single vaccine has also led to other treatments and drug developments being sidelined. Society expects the pharmaceutical industry to provide an uninterrupted supply of medicines. However, it is often overlooked how complex the manufacture of these compounds is and what logistics are required, not to mention the time needed to develop new drugs. The overarching theme, therefore, is patient access and how we can help ensure access and extend it to low- and middle-income countries. Despite unceasing efforts to make medications available to all patient populations, this must never be done at the expense of patient safety. A major fraction of the costs in biopharmaceutical manufacturing are for drug discovery, process development, and clinical studies. Infrastructure costs are very difficult to quantify because they often depend on whether a greenfield facility or an existing, depreciated facility is used or adapted for a new product. To accelerate process development concepts of platform process and prior knowledge are increasingly leveraged. While more traditional protein therapeutics continue to dominate the field, we are also experiencing the exciting emergence and evolution of other therapeutic formats (bispecifics, tetravalent mAbs, antibody-drug conjugates, enzymes, peptides, etc.) that offer unique treatment options for patients. Protein modalities are still dominant, but new modalities are being developed that can be learned from including advanced therapeutics-like cell and gene therapies. The industry must develop a model-based strategy for process development and technologies such as continuous integrated biomanufacturing must be adopted. The overall conclusion is that the pandemic pace was unsustainable, focused on vaccine delivery at the expense of other modalities/disease targets, and had implications for professional and personal life (work-life balance). Routinely reducing development time from 10 years to 1 year is nearly impossible to achieve. Environmental aspects of sustainable downstream processing are also described.
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  • 文章类型: Editorial
    与其他许多州一样,加利福尼亚州正面临着初级保健医生的严重短缺,全州获得初级保健的机会参差不齐。有据可查,加利福尼亚州的指定初级保健专业人员短缺地区数量最多。尽管到2030年,医生助理(PA)和护士从业人员(NPs)估计将占加利福尼亚州初级保健劳动力的很大一部分,但过时且不必要的法定要求,例如医生与PA的监督比率要求代表了扩大获得护理的实践障碍。其他州已经取消或修改了医生与PA的监督比率,以扩大获得医疗保健服务的机会。因此,这篇社论呼吁地方和州实体采取协调行动,以解决加州过时的医生与PA监督比例要求。NPs被简要提及,因为他们已经实现了在加利福尼亚州获得全面实践权威的途径。
    California like many other states is facing a severe shortage of primary care physicians and access to primary care is uneven across the state. It is well documented that California has the highest number of designated primary care health professional shortage areas in the country. Although physician assistants (PAs) and nurse practitioners (NPs) are estimated to make up a large portion of California\'s primary care workforce by 2030, outdated and unnecessary statutory requirements such as the physician-to-PA supervision ratio requirement represent a practice barrier in expanding access to care. Other states have either eliminated or revised their physician-to-PA supervision ratios in favor of expanding access to health care services. Therefore, this editorial represents a call for coordinated actions from local and state entities to address California\'s outdated physician-to-PA supervision ratio requirement. NPs are mentioned briefly as they have achieved a pathway to full practice authority in California.
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  • 文章类型: Journal Article
    随着全国范围内初级保健提供者的短缺,利用非医师提供者获得护理是确保公平获得护理的一种策略。本研究旨在将社区药剂师提供的小病护理与三个传统护理场所提供的护理进行比较:初级保健,紧急护理,和急诊科,以确定药剂师提供的护理是否以可比的质量改善了获取,并减轻了医疗保健系统的财务压力。
    药房数据来自46家药房和175名药剂师,他们在3年内(2016-2019年)参与了5家药房公司。非药房护理场所的数据由大型健康计划提供,与社区药房中看到的疾病相匹配的护理事件。使用优势研究设计进行护理成本分析,使用非劣效性研究设计进行再访问数据分析。
    传统护理场所的护理费用中位数比药房提供的护理费用高277.78美元,显示优势。与传统站点相比,当药剂师进行初次访问时,证明了重诊护理的非劣效性。
    作者得出结论,社区药剂师为轻微疾病提供的护理改善了具有同等质量的患者的成本效益,并减轻了医疗保健系统的财务压力。
    UNASSIGNED: As the shortage of primary care providers widens nationwide, access to care utilizing non-physician providers is one strategy to ensure equitable access to care. This study aimed to compare community pharmacist-provided care for minor ailments to care provided at three traditional sites of care: primary care, urgent care, and emergency department, to determine if care provided by pharmacists improved access with comparable quality and reduced financial strain on the healthcare system.
    UNASSIGNED: Pharmacy data was provided from 46 pharmacies and 175 pharmacists who participated across five pharmacy corporations over a 3-year period (2016-2019). Data for non-pharmacy sites of care was provided by a large health plan, matching episodes of care for conditions seen in the community pharmacy. Cost-of-care analysis was conducted using superiority study design and revisit data analysis was conducted using noninferiority study design.
    UNASSIGNED: Median cost-of-care across traditional sites of care was $277.78 higher than care provided at the pharmacies, showing superiority. Noninferiority was demonstrated for revisit care when the initial visit was conducted by a pharmacist compared to traditional sites.
    UNASSIGNED: The authors conclude community pharmacist-provided care for minor ailments improved cost-effective access for patients with comparable quality and reduced financial strains on the healthcare system.
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  • 文章类型: Journal Article
    背景:为了实施《21世纪治愈法》解决信息屏蔽的规定,联邦法规要求卫生系统为患者提供即时访问其电子健康信息的元素,包括成像结果。目标:比较《21世纪治愈法》信息阻止条款实施前后患者对放射学报告的访问。方法:这项回顾性研究包括2021年1月1日至2022年12月31日在大型卫生系统内的三个校区接受门诊影像学检查的患者。该系统于2022年1月1日实施了符合《治愈法》信息屏蔽规定的政策。在实施前36小时的禁运期后,患者门户发布了影像学结果,而不是在实施后报告定稿后立即完成。提取有关门户中的患者报告访问和EMR中的订购提供者报告确认的数据,并在各个时期之间进行比较。结果:该研究包括388921例患者中1,188,692例检查的报告(平均年龄,58.5±16.6岁;209,589名妇女,179,290人,8非二进制,34缺少性别信息)。共有77.5%的报告在实施前被病人查阅,与实施后的80.4%相比。从报告定稿到患者门户发布报告的中位时间为实施前36.0小时,而实施后为0.4小时。从报告发布到患者首次进入门户的中位时间为实施前8.7小时,而实施后为3.0小时。从报告定稿到患者首次就诊的中位时间为实施前45.0小时,而实施后为5.5小时。总共18.5%的报告是在实施前由患者在订购提供者之前首次访问的,与实施后的44.0%相比。实施后,年龄<60岁的患者从报告发布到首次患者就诊的中位时间为1.8小时,而年龄≥60岁的患者为4.3小时.结论:在实施机构政策以遵守《治愈法》的信息封锁规定之后,患者获得成像结果的时间减少,并且在订购提供者之前访问报告的患者比例增加。临床影响:放射科医师应考虑确保及时和适当地将重要发现传达给订购提供者的机制。
    BACKGROUND. To implement provisions of the 21st Century Cures Act that address information blocking, federal regulations mandated that health systems provide patients with immediate access to elements of their electronic health information, including imaging results. OBJECTIVE. The purpose of this study was to compare patient access of radiology reports before and after implementation of the information-blocking provisions of the 21st Century Cures Act. METHODS. This retrospective study included patients who underwent outpatient imaging examinations from January 1, 2021, through December 31, 2022, at three campuses within a large health system. The system implemented policies to comply with the Cures Act information-blocking provisions on January 1, 2022. Imaging results were released in patient portals after a 36-hour embargo period before implementation versus being released immediately after report finalization after implementation. Data regarding patient report access in the portal and report acknowledgment by the ordering provider in the EMR were extracted and compared between periods. RESULTS. The study included reports for 1,188,692 examinations in 388,921 patients (mean age, 58.5 ± 16.6 [SD] years; 209,589 women, 179,290 men, eight nonbinary individuals, and 34 individuals for whom sex information was missing). A total of 77.5% of reports were accessed by the patient before implementation versus 80.4% after implementation. The median time from report finalization to report release in the patient portal was 36.0 hours before implementation versus 0.4 hours after implementation. The median time from report release to first patient access of the report in the portal was 8.7 hours before implementation versus 3.0 hours after implementation. The median time from report finalization to first patient access was 45.0 hours before implementation versus 5.5 hours after implementation. Before implementation, a total of 18.5% of reports were first accessed by the patient before being accessed by the ordering provider versus 44.0% after implementation. After implementation, the median time from report release to first patient access was 1.8 hours for patients with age younger than 60 years old versus 4.3 hours for patients 60 years old or older. CONCLUSION. After implementation of institutional policies to comply with 21st Century Cures Act information-blocking provisions, the length of time until patients accessed imaging results decreased, and the proportion of patients who accessed their reports before the ordering provider increased. CLINICAL IMPACT. Radiologists should consider mechanisms to ensure timely and appropriate communication of important findings to ordering providers.
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  • 文章类型: Journal Article
    背景:在许多大型医疗中心,患者面临漫长的预约等待时间和难以获得护理。最后一分钟取消和病人没有出现在临床医生的时间表中,加剧了因难以获得护理而造成的延误。门诊预约的供应与患者需求之间的不匹配导致卫生系统采用了许多工具和策略,以最大程度地减少预约未出现率,并填补患者取消预约留下的空缺。
    目的:我们评估了一种基于电子健康记录(EHR)的自我调度工具,FastPass,在一个大型学术医疗中心,以了解该工具对填补取消的预约空位的能力的影响,患者获得较早的预约,以及可能没有计划的就诊的临床收入。
    方法:在这项回顾性队列研究中,我们提取了FastPass约会优惠和日程安排数据,包括病人的人口统计,从2022年6月18日至2023年3月9日之间的EHR。我们分析了FastPass优惠的结果(接受,被拒绝,已过期,并且不可用)以及接受的FastPass优惠导致的预定约会的结果(已完成,取消,并且没有出现)。我们根据预约专业对结果进行分层。对于每个专业,FastPass填写的预约患者服务收入是使用填写的就诊时段计算的,任命的付款人组合,以及按付款人划分的缴款保证金。
    结果:从6月18日至2023年3月9日,总共向患者发送了60,660份FastPass优惠,可预约21,978份。在这些提议中,6603(11%)被所有部门接受,完成5399次(8.9%)访视。患者的预约时间较早的中位数(IQR)为14(4-33)天。在具有主要结果的多元逻辑回归模型中,FastPass提供了接受,65岁或以上的患者(vs20-40岁;P=0.005比值比[OR]0.86,95%CI0.78-0.96),其他种族(与白人;P<.001,OR0.84,95%CI0.77-0.91),主要讲中文的人(P<.001;OR0.62,95%CI0.49-0.79),和其他语言使用者(与英语使用者相比;P=.001;OR0.71,95%CI0.57-0.87)接受要约的可能性较小。FastPass在临床时间表中增加了2576个患者服务小时,中位数(IQR)为每月251(216-322)小时。从这些访问计划到9个月的FastPass计划在我们机构的专业费用中,医生费用的估计价值为300万美元。
    结论:为患者提供安排取消或未填补的预约时段的机会的自我安排工具有可能改善患者的访问权限,并有效地从填补未填补的时段中获得额外收入。接受这些提议的患者的人口统计学表明,这种数字工具可能会加剧访问方面的不平等。
    BACKGROUND: In many large health centers, patients face long appointment wait times and difficulties accessing care. Last-minute cancellations and patient no-shows leave unfilled slots in a clinician\'s schedule, exacerbating delays in care from poor access. The mismatch between the supply of outpatient appointments and patient demand has led health systems to adopt many tools and strategies to minimize appointment no-show rates and fill open slots left by patient cancellations.
    OBJECTIVE: We evaluated an electronic health record (EHR)-based self-scheduling tool, Fast Pass, at a large academic medical center to understand the impacts of the tool on the ability to fill cancelled appointment slots, patient access to earlier appointments, and clinical revenue from visits that may otherwise have gone unscheduled.
    METHODS: In this retrospective cohort study, we extracted Fast Pass appointment offers and scheduling data, including patient demographics, from the EHR between June 18, 2022, and March 9, 2023. We analyzed the outcomes of Fast Pass offers (accepted, declined, expired, and unavailable) and the outcomes of scheduled appointments resulting from accepted Fast Pass offers (completed, canceled, and no-show). We stratified outcomes based on appointment specialty. For each specialty, the patient service revenue from appointments filled by Fast Pass was calculated using the visit slots filled, the payer mix of the appointments, and the contribution margin by payer.
    RESULTS: From June 18 to March 9, 2023, there were a total of 60,660 Fast Pass offers sent to patients for 21,978 available appointments. Of these offers, 6603 (11%) were accepted across all departments, and 5399 (8.9%) visits were completed. Patients were seen a median (IQR) of 14 (4-33) days sooner for their appointments. In a multivariate logistic regression model with primary outcome Fast Pass offer acceptance, patients who were aged 65 years or older (vs 20-40 years; P=.005 odds ratio [OR] 0.86, 95% CI 0.78-0.96), other ethnicity (vs White; P<.001, OR 0.84, 95% CI 0.77-0.91), primarily Chinese speakers (P<.001; OR 0.62, 95% CI 0.49-0.79), and other language speakers (vs English speakers; P=.001; OR 0.71, 95% CI 0.57-0.87) were less likely to accept an offer. Fast Pass added 2576 patient service hours to the clinical schedule, with a median (IQR) of 251 (216-322) hours per month. The estimated value of physician fees from these visits scheduled through 9 months of Fast Pass scheduling in professional fees at our institution was US $3 million.
    CONCLUSIONS: Self-scheduling tools that provide patients with an opportunity to schedule into cancelled or unfilled appointment slots have the potential to improve patient access and efficiently capture additional revenue from filling unfilled slots. The demographics of the patients accepting these offers suggest that such digital tools may exacerbate inequities in access.
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