leadership/management

  • 文章类型: Journal Article
    基于世界卫生组织的卫生系统加强框架,卫生系统治理和问责制(HSGA)干预措施,以加强公共卫生领导/管理,服务整合和成果是在自由州发展起来的。
    本研究描述了在资源受限的环境下,在常规条件下实施和衡量HSGA干预措施以改善全系统领导/管理的效果的过程。
    基于规范化过程理论,与卫生管理人员进行了参与性讨论,员工和当地利益相关者实现收买。对实施过程的评估考虑了通过应用平衡计分卡(BSC)改善领导/管理的进展。所有省级报告单位都在2014/15年度和2015/16年度进行了评估。
    从2014/15到2015/16,三种BSC观点的平均得分在统计上显着提高:客户(p=0.0085),内部业务流程(p=0.0008)和财务(p=0.0001)。整体领导/管理也显著改善(p=0.0007)。
    在研究的两年中,观察到由于实施HSGA干预而导致的领导/管理改善。从这次经历中,卫生系统加强干预的成功实施取决于参与性设计,合理运用理论,以及应用评估方法来评估实施的成功。
    UNASSIGNED: Based on the World Health Organization\'s health systems strengthening framework, the Health Systems Governance and Accountability (HSGA) intervention to strengthen public health leadership/management, service integration and outcomes was developed in the Free State.
    UNASSIGNED: This study describes the process to implement and measure the effects of the HSGA intervention for system-wide improvement of leadership/management under routine conditions in a resource-constrained setting.
    UNASSIGNED: Based on normalisation process theory, participatory discussions were held with health managers, staff and local stakeholders to attain buy-in. Evaluation of the implementation process considered progress in improving leadership/management through application of the Balanced Scorecard (BSC). All provincial reporting units were assessed during 2014/15 and again during 2015/16.
    UNASSIGNED: The mean scores on three BSC perspectives improved statistically significantly from 2014/15 to 2015/16: customer (p=0.0085), internal business processes (p=0.0008) and finance (p=0.0001). Overall leadership/management also improved significantly (p=0.0007).
    UNASSIGNED: Improvement in leadership/management resulting from implementation of the HSGA intervention was observed during the two years under study. From this experience, successful implementation of a health systems strengthening intervention hinges on a participatory design, appropriate use of theory, as well as application of an evaluation approach to assess the success of implementation.
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  • 文章类型: Journal Article
    背景:中层管理人员在促进养老院的关怀文化中起着关键作用。然而,关于中层管理者的内在动机和他们在发展关怀文化中的责任经验的知识有限。
    目的:这项研究的目的是更深入地了解中层管理人员的动机和他们在养老院发展关怀文化的责任经验。
    方法:选择了由伽达默尔启发的解释学方法的定性设计,以指导数据的解释。进行了定性半结构化访谈。
    方法:数据来自疗养院的13名中层管理人员,2021年9月和10月在挪威北部的六个城市。
    方法:该研究得到了挪威研究数据中心的批准。获得参与者的口头和书面知情同意书。
    结果:研究结果表明,中层管理者具有非利己主义的动机来促进他们的态度和行为所表达的关怀文化。他们认为有责任促进一种关怀文化,在这种文化中,患者和工作人员都经历了护理,并受到尊重和认可为独特的个人。作为良好的榜样,中层管理人员有责任通过系统地反思护理价值观来体现并提高人们对护理在疗养院文化中的重要性的认识。然而,对财务和行政需求的强烈关注限制了中层管理人员促进关怀文化的可能性,并阻止他们始终按照自己的意愿行事,这往往会导致道德困扰。
    结论:与内在动机接触,使领导者能够促进家庭和关怀文化,患者和工作人员都感到尊重和公认为独特的个人。这项研究强调了对疗养院中的关怀价值观进行系统反思的重要性,这导致了所有参与者的价值意识。
    BACKGROUND: Middle managers play a key role in promoting a caring culture in nursing homes. However, there is limited knowledge about middle managers\' inner motives and their experiences of their responsibility in developing a caring culture.
    OBJECTIVE: The aim of the study is to get a deeper understanding of middle managers\' motives and their experiences of their responsibility to develop a caring culture in nursing homes.
    METHODS: A qualitative design with a hermeneutic approach inspired by Gadamer was chosen which guided the interpretation of data. Qualitative semi-structured interviews were conducted.
    METHODS: Data were collected from thirteen middle managers in nursing homes, in six municipalities in northern Norway in September and October 2021.
    METHODS: The study was approved by the Norwegian Centre for Research Data. Oral and written informed consent was obtained from participants.
    RESULTS: The findings show that the middle managers had non- egoistic motives to promote a caring culture as expressed in their attitudes and actions. They felt responsible to promote a caring culture where both patients and staff experienced care and were respected and recognized as unique individuals. Middle managers as good role models are responsible for being present and raising awareness of the importance of care in the nursing home culture by systematically reflecting on care values. However, a strong focus on the financial and administrative demands limits the middle managers\' possibilities to promote a caring culture and prevented them from always acting as they wanted to act, which often causes moral distress.
    CONCLUSIONS: Being in contact with inner motives, enables the leader to promote a homelike and caring culture where both patients and staff feels respected and recognized as unique individuals. This study highlights the importance of systematic reflection on caring values in nursing homes which leads to value awareness among all actors.
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