employee satisfaction

员工满意度
  • 文章类型: Journal Article
    随着新经济时代人力资本在企业价值提升中的作用日益凸显,员工满意度在组织行为理论和商业实践中得到了广泛的关注。然而,受传统的“股东至上”治理模式的制约,倾向于以工具的方式看待员工,对员工满意度和组织认同的不利影响持续存在。目前,企业ESG行为在中国蓬勃发展,为经济和社会可持续性带来深刻而广泛的变革。然而,关于企业ESG行为是否以及如何提高员工满意度的研究尚不清楚。这项研究,基于“中国100位最佳雇主奖”的数据,并对上海和深圳证券交易所上市公司的面板数据进行回归分析,揭示了企业ESG行为具有提高员工满意度的潜力。公司环境信息和内部控制机制的透明度成为公司ESG行为提高员工满意度的主要手段。此外,高管环境意识的提高和员工学历的提高加强了企业ESG行为与员工满意度之间的关系。
    As the role of human capital in enhancing corporate value becomes increasingly prominent in the new economic era, employee satisfaction has garnered widespread attention in organizational behavior theory and business practices. However, constrained by the traditional governance model of \"shareholder primacy\", which tends to view employees instrumentally, adverse effects on employee satisfaction and organizational identification persist. Currently, corporate ESG behaviors are flourishing in China, bringing profound and extensive transformations to economic and social sustainability. Yet, the research on whether and how corporate ESG behaviors improve employee satisfaction remains unclear. This study, based on data from the \"China\'s 100 Best Employers Award\" and employing regression analysis on panel data from listed companies on the Shanghai and Shenzhen stock exchanges, reveals that corporate ESG behaviors have the potential to enhance employee satisfaction. Transparency in corporate environmental information and internal control mechanisms emerge as the primary means through which corporate ESG behaviors elevate employee satisfaction. Furthermore, heightened environmental awareness among executives and higher educational qualifications among employees strengthen the relationship between corporate ESG behaviors and employee satisfaction.
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  • 文章类型: Journal Article
    由于大流行,医疗机构雇用的所有员工都直接面临更长的工作时间和不稳定的工作条件。基于这些事实,本文的研究旨在了解更多关于员工对工作条件的满意度和管理层在维护健康和安全方面的参与度。因此,一个多标准的决策分析(MCDA)模型的基础上分析的态度和意见的员工形成了揭示之间的相互依赖关系的工作条件所产生的管理活动,员工满意度和工作场所安全。结果表明,在大流行期间,护士和司机对工作条件的满意度最低,同时表明这些工作场所是最危险的。此外,所提出的模型可以成功地应用于任何类型的组织,以识别不够有效的管理活动,相应地解决这些问题,从而提高员工满意度。
    Due to the pandemic, the entire staff employed in healthcare institutions were directly exposed to longer working hours and unstable working conditions. Based on these facts, the research in this article aims to find out more about employees\' satisfaction with working conditions and management\'s engagement in preserving their health and safety. Thus, a multiple-criteria decision analysis (MCDA) model based on the analyzed attitudes and opinions of employees was formed to reveal the interdependencies between working conditions resulting from the undertaken management activities, employee satisfaction and workplace safety. The results show that both nurses and drivers were least satisfied with working conditions during the pandemic while indicating those workplaces to be the most endangered. Additionally, the proposed model can be successfully applied to any type of organization to identify insufficiently effective management activities, address them accordingly and thereby improve the level of employee satisfaction.
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  • 文章类型: Journal Article
    背景:提高员工绩效在不同的组织中至关重要,因为它反映了公司的产品和服务质量。
    目的:本研究的目的是确定在COVID-19大流行期间影响菲律宾工程技术部门员工绩效的因素。
    方法:这些因素的影响,例如沟通,同理心,鼓励,对员工绩效的增长和奖励进行了分析。
    结果:结构方程模型(SEM)显示,在五个因素中,鼓励,增长,和奖励被发现对工程技术部门的员工绩效有显著影响。令人惊讶的是,沟通和同理心对员工绩效没有显著影响。
    结论:这是第一项调查COVID-19大流行期间菲律宾工程技术部门员工绩效影响因素的研究。结果可以作为此类部门管理的指南。该框架也可能有助于维持工程和技术部门员工的绩效提升。
    BACKGROUND: Improving employee performance has been crucial in different organizations for it reflects the company\'s product and service quality.
    OBJECTIVE: The purpose of this study was to determine the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic.
    METHODS: The effects of these factors such as communication, empathy, encouragement, growth and rewards to employee performance were analyzed.
    RESULTS: Structural equation modeling (SEM) revealed that among the five factors, the encouragement, growth, and rewards were found to have a significant effect on employee performance in the engineering and technology department. Surprisingly, communication and empathy were found to have no significant effect to employee performance.
    CONCLUSIONS: This was the first study that investigated the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. The results could serve as a guideline for the management under this type of department. The framework could also be helpful for sustaining the elevated performance of the employees in the engineering and technology department.
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  • 文章类型: Journal Article
    在过去的几年里,人们非常重视新冠肺炎大流行的影响及其对员工心理健康(PWB)的影响,特别是在酒店业。像人类生活的许多方面一样,员工PWB受多种因素影响。可能影响员工PWB的因素之一是变革型领导(TLS)。因此,我们的目标是通过本研究来实证(1)检验变革型领导对员工PWB的直接影响;(2)调查COVID-19大流行后员工敬业度(EEG)和工作满意度(JS)对TLS-PWB关系的潜在独立和连续中介效应.数据是使用在线问卷从沙特阿拉伯五星级酒店的403名一线员工的便利样本中收集的。采用自举技术的偏最小二乘结构方程模型(PLS-SEM)来检验研究假设。基于需求-资源(JD-R)理论,这项研究的结果揭示了TLS对酒店员工PWB的显著正效应。此外,利用刺激-生物-反应(S-O-R)模型,本研究的两个主要贡献是:(1)EEG和JS连续和独立地对酒店员工之间的TLS-PWB关系具有显着的部分中介作用,(2)脑电图作为干预变量对TLS-PWB关系的影响比其他两个介体(JS,以及EEG和JS系列)。基于这些发现,酒店管理应主要考虑开发和鼓励他们的管理者之间的TLS行为,以促进脑电图和增加他们的追随者之间的JS,因此,这增强了他们的PWB,减轻了由于经历COVID-19大流行等灾难而产生的负面心理后果。
    Over the past few years, great attention has been given to the impacts of the COVID-19 pandemic and its consequences on employee psychological well-being (PWB), particularly in the hospitality industry. Like many aspects of human life, employee PWB is influenced by multiple factors. One of the factors that may affect employee PWB is transformational leadership (TLS). Accordingly, we aim through this study to empirically (1) examine the direct effect of transformational leadership on employee PWB and (2) investigate the potential independent and serial mediation effects of employee engagement (EEG) and job satisfaction (JS) on the TLS-PWB relationship after the height of the COVID-19 pandemic. Data were gathered using an online questionnaire from a convenience sample of 403 front-line employees from five-star hotels in Saudi Arabia. The partial least squares structural equation modeling (PLS-SEM) with the bootstrapping technique was utilized to test the study hypotheses. Based on the demands-resources (JD-R) theory, the findings of this study reveal a significant positive effect of TLS on hotel employees\' PWB. Additionally, drawing on the stimulus-organism-response (S-O-R) model, the two main contributions of this study are: (1) EEG and JS serially and independently have a significant partial mediational effect on the TLS-PWB relationship among hotel employees, and (2) EEG has a greater impact on the TLS-PWB relationship as an intervening variable than the two other mediators (JS, as well as EEG and JS serially). Based on these findings, hotel management should mainly consider developing and encouraging TLS behavior among their managers to promote EEG and increase JS among their followers, which consequently enhances their PWB and alleviates negative psychological outcomes due to experiencing a disaster such as the COVID-19 pandemic.
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  • 文章类型: Journal Article
    介绍激励是一种力量,指导员工实现他们的特殊目标和组织的一般目标。最近,动机被认为是工作场所中最重要的问题之一,因为每个组织都希望充分利用其资源,包括人力。在沙特阿拉伯,Aseer卫生局和其他地区一样,每月奖励包含认证和通过电子邮件和网站发布的卓越员工在线公告。每年的部级计划有三个级别:获得总经理卓越认证的员工的工资为10%,20%如果加上研究,如果他们注册专利,则为30%。方法在Aseer中心医院对所有类别的医疗保健提供者(HCP)进行了横断面研究,使用结构化访谈分为三个部分:社会人口学,关于卓越标准的知识,以及对该计划及其影响的意见。样本量是使用医院的员工总数计算的,77是最低要求。使用的抽样方法是系统随机抽样,并带有来自SPSS统计软件包的统计分析列表(IBMCorp.,Armonk,NY,美国)。所有变量的统计分析描述都是基于频率和存在,其次是双变量分析。结果在研究中,103名医生参与者占样本的28.2%,其次是护士,占32%,和其他卫生专业人员占39.8%。男性占64.1%,女性占35.9%。虽然55.3%的人声称知道卓越津贴的标准,44.7%的参与者否认这样做。大约7.8%的员工错过工作或迟到。与92.2%的人没有相比,75%的人在他们的档案中有证据收到减薪或其他罚款。员工平均年龄为33.5岁,4.05%的人认为自己的表现比同事好。平均有4.43名员工认为,当津贴数量增加时,竞争会更激烈。而卓越津贴具有良好的效果,如平均值4.55所示。平均为2.47和2.45,大多数员工,分别,不同意透明和公平的选择过程。结论该研究的目的是证明奖励和鼓励员工的重要性,以及该系统对提高其绩效和生产率的积极影响,以实施卫生组织的战略并改善医疗保健服务和质量。员工对甄选标准的透明度和公平性不满意的比例较高,他们中的一些人认为应该提高团队绩效,而不是个人绩效。所以建议是提高选择标准,让它们更加具体和透明,并增加可以注册的团队和个人的数量,以改善医疗保健提供系统。
    Introduction Motivation is a power that directs employees toward achieving their special goals and the organization\'s objectives in general. Recently, motivation has been considered one of the most important issues in the workplace since each organization wants to get the most out of its resources, including its manpower. In Saudi Arabia, the Aseer Health Directorate like the other regions, has a monthly reward containing certification and online announcements of employee excellence via email and website. The annual ministry program has three levels: 10% in salary for employees who have received excellence certification from the general director, 20% if they add research, and 30% if they register a patent. Methods A cross-sectional study was conducted in the Aseer Central Hospital among healthcare providers (HCP) of all categories using structured interviews with three parts: socio-demographic, knowledge about criteria for excellence in the program, and opinion toward the program and its effects. The sample size was calculated using the total number of employees in the hospital, with 77 being the bare minimum required. The sampling method used was systematic random sampling with a list of statistical analyses from the SPSS statistical package (IBM Corp., Armonk, NY, USA). The statistical analysis description for all variables was based on frequency and presence, followed by bivariate analysis. Results In the study, 103 participants who were physicians made up 28.2% of the sample, followed by nurses at 32%, and other health professionals at 39.8%. Males made up 64.1% and females 35.9%. While 55.3% of individuals claimed to be aware of the standards of excellence allowance, 44.7% of participants denied doing so. Around 7.8% of employees missed work or arrived late, compared to 92.2% who didn\'t, and 75% of those who had proof in their files received a pay cut or other penalty. The average employee\'s age was 33.5 years old, and 4.05% of them believed they performed better than their coworkers. An average of 4.43 employees believe that there will be more competition when the number of allowances increases. While the excellence allowance has a favorable effect as indicated by the 4.55 mean. With a mean of 2.47 and 2.45, the majority of employees, respectively, did not agree with the transparent and fair selection process. Conclusion  The purpose of the study was to demonstrate the significance of rewarding and encouraging employees, as well as the positive impact of this system on increasing their performance and productivity in order to implement the health organization\'s strategy and improve healthcare delivery and quality. There is a high percentage of employees who are dissatisfied with the transparency and fairness of the selection criteria, and some of them believe that team performance should be improved rather than individual performance. So the recommendation is to improve the selection criteria, make them more specific and transparent, and increase the number of teams and individuals who can be enrolled to improve the healthcare delivery system.
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  • 文章类型: Journal Article
    自1980年代后期出现可持续发展概念以来,公司部门一直关注可持续发展概念,许多组织采用环境管理系统(EMS)是这些组织的主动行动。本研究的重点是比较EMS采用者和EMS非采用者组织在环境绩效方面的地位,职业健康安全绩效,员工满意度,运营改进和竞争优势。EMS采用者公司的整体环境绩效比非EMS采用者公司高出约两倍。在职业健康和安全方面,EMS采用者组织的绩效几乎比非EMS采用者组织好两倍。非EMS采用者组织的整体员工满意度水平比EMS采用者组织高三倍。发现EMS采用者组织在运营改进方面的性能约为三倍。关于EMS采用者公司与非EMS采用者组织相比获得的竞争优势,这两类组织间无显著差异.然而,EMS采用者组织似乎比非采用者公司具有轻微的竞争优势。
    The corporate sector has paid attention to the concept of sustainable development since the emergence of this concept in the late 1980s and the adoption of Environmental Management Systems (EMS) by many organizations is the initiative of these organizations\' exact dimensions. The focus of this research is to compare the status of EMS adopter and EMS non-adopter organizations in terms of Environmental Performance, Occupational health and safety performance, Employee Satisfaction, Operational Improvement and competitive advantage. The overall environmental performance of EMS adopter companies was approximately two times higher than non-EMS adopter companies. EMS adopter organizations\' performance was almost two times better than non-EMS adopter organizations regarding occupational health and safety. The overall Employee Satisfaction level at non-EMS adopter organizations was about three times better than at EMS adopter organizations. The EMS adopter organizations were found to have about three times performance regarding operational improvement. Regarding the competitive advantage gained by the EMS adopter companies compared to the non-EMS adopter organizations, no significant difference was observed between these two categories of organizations. However, The EMS adopter organizations seem to have a slight competitive advantage over non-adopter companies.
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  • 文章类型: Journal Article
    在COVID-19大流行期间,许多从事任务型工作的员工被迫在家工作,而其他人则被解雇或解雇。本研究旨在调查挪威和丹麦报纸在COVID-19大流行的背景下如何代表远程员工的员工动机和工作满意度。该研究对挪威和丹麦的五份报纸进行了主题分析,这些报纸的每日分布和政治取向不同。调查结果表明,两国的报纸从不同的角度代表了感兴趣的话题,这导致了两种动机理论的使用:自决理论(SDT)和赫茨伯格的双因素理论。SDT帮助我们理解为什么有些员工在家工作时会感到有动力,工作效率更高。自治的需要,能力,连通性对一些员工来说是满意的,但不是对所有人来说,这可能会影响员工的工作动机。赫茨伯格的理论有助于将生理和心理问题解释为不满意,因为这些问题是在家庭办公室工作的结果。此外,混合模型似乎是未来就业市场的最佳解决方案,以任务为基础的工作的员工可以在在家或工作场所工作时感到有动力和工作满意。最后,如果混合解决方案将取代传统的工作场所,雇主必须照顾好身体和社会心理状况。
    During the COVID-19 pandemic, many employees with task-based jobs were forced to work from home, while others were furloughed or laid off. The current study aims to investigate how Norwegian and Danish newspapers represent employee motivation and job satisfaction of remote workers in light of the COVID-19 pandemic. The study used a thematic analysis of five newspapers from Norway and Denmark with different daily distributions and political orientations. The findings suggest that the newspapers in the two countries represented the topic of interest from different perspectives, and this led to the use of two motivation theories: the self-determination theory (SDT) and Herzberg\'s two-factor theory. The SDT helps us understand why some employees feel motivated and are more productive while working from home. The need for autonomy, competence, and connectedness is being satisfied for some employees but not for all, which may affect the strength of employees\' job motivation. Herzberg\'s theory helps explain physical and psychological issues as dissatisfiers, as these issues are the consequence of working in a home-based office. Furthermore, a hybrid model seems to be an optimal solution for the future job market, where employees with task-based jobs can feel motivated and job satisfied while working either from home or from the workplace. Finally, it is important for employers to look after both the physical and the psychosocial conditions if hybrid solutions are going to replace the traditional workplace.
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  • 文章类型: Journal Article
    员工敬业度(EE)和幸福感(WB)被许多科学研究人员和组织内的从业人员认为是两个有趣的问题。大多数研究证实了EE和WB之间的正相关。EE是员工具体维度的基本前提\'WB。同时,满意和身心健康的员工增加EE,因此,EE和WB都是个人和组织绩效的基础。本文旨在评估EE和WB之间以及这两个复杂结构的维度之间的关系。这些关系是根据从罗马尼亚269名员工的样本中获得的数据进行评估的,使用基于结构方程模型(SEM)和人工神经网络分析(ANN)的混合分析作为一种方法。结果强调了EE和WB之间的正双向关系。在EE的维度中,动机和工作环境是那些确保员工对WB有更明显的感知的人。情绪WB,职业WB,社会WB是WB的维度,对EE的总体水平有显著影响。
    Employees\' engagement (EE) and well-being (WB) are considered two interesting issues by many scientific researchers and practitioners within organizations. Most research confirms a positive correlation between EE and WB. EE is an essential premise for specific dimensions of employees\' WB. At the same time, satisfied and physically and mentally healthy employees increase EE, both EE and WB thus being fundamental to individual and organizational performance. This paper aims to evaluate the relationships between EE and WB and between the dimensions of these two complex constructs. These relationships were assessed based on data obtained from a sample of 269 employees in Romania, using as a method a mix of analyses based on structural equation modeling (SEM) and artificial neural network analysis (ANN). The results highlighted a positive two-way relationship between EE and WB. Among the dimensions of EE, motivation and work environment are those that ensure a more pronounced perception of WB by the employee. Emotional WB, occupational WB, and social WB are the dimensions of WB with a significant influence on the general level of EE.
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  • 文章类型: Journal Article
    道德领导力(EL)是推动企业实践的重要组成部分,显著影响员工满意度(ES)。本研究的目的是调查EL与员工工作满意度之间的关系。此外,本研究调查了媒体丰富度(MR)的中介效应,EL上的感知组织透明度(OT),和ES。此外,这项研究使用了一种方便的抽样技术,从澳门服务业的276名雇员那里收集了数据。本质上,问卷已被用作指导数据收集方法的基本工具。研究结果表明,EL,ES,MR,感知OT。MR和感知的OT在EL和ES之间具有显着的中介作用。这项研究有利于澳门服务业在组织可持续性和成功方面为员工规划战略。该研究也有助于政府了解EL,并有助于研究人员在组织中寻找EL的新方面,以寻求未来的研究方向。
    Ethical leadership (EL) is a vital component driving firms\' practice, significantly affecting employee satisfaction (ES). The objective of this study was to investigate the relationship between EL and employee job satisfaction. Moreover, the study investigates the mediating effect of media richness (MR), perceived organizational transparency (OT) on EL, and ES. In addition, the study used a convenient sampling technique for collecting the data from 276 employees working in the service sector of Macau. Essentially, questionnaires had used as the fundamental tool guiding the data collection method. The findings indicate a positive and significant relationship between EL, ES, MR, and perceived OT. The MR and perceived OT have significant mediating effects between EL and ES. The study is beneficial for the service sector of Macau to plan the strategies for their employees in terms of organizational sustainability and success. The study is also helpful for the government to understand EL and for the researcher to search the new aspects of EL in organizations for future research direction.
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  • 文章类型: Journal Article
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