consumer trust

消费者信任
  • 文章类型: Journal Article
    随着印尼经济和科技的发展,其中一项创新是在社交媒体商务领域,它设法吸引了印尼消费者的注意。与其他社交媒体不同,TikTok提供了一项新功能,即TikTokLive,参与者可以使用这个社交媒体为他们的娱乐以及购买和销售平台。同时,直播还面临着几个因素,消费者还不确定是否购买它。然而,营销策略最近成为讨论的热门话题。因此,这项实证研究旨在调查为什么印尼消费者使用感知信任作为中介变量在直播上购买,例如对产品的信任和对卖家的信任。用于分析对消费者购买意愿影响的因素包括功利主义价值,享乐价值和社会价值。本研究在GoogleForms中创建的问卷中收集数据,并使用SPSS26和SPSSAmos软件进行数据分析,使用结构方程模型来分析验证和理论假设。这项分析的结果有望为社交商务提供商提供知识,尤其是在直播领域。这项研究表明,感知价值,如功利主义,享乐主义和社会价值观对购买意愿有显著的正向影响。功利主义价值和社会价值对消费者对产品的信任和消费者对平台的信任都有显著的正向影响,但不是享乐价值,在享乐价值仅对平台的信任产生重大积极影响的情况下,但对产品的信任影响不大。即使享乐价值对产品没有影响,卖家仍然需要提供更愉快的氛围来吸引用户或消费者的注意力。为了进一步研究,这项研究希望在TikTok直播平台上发现影响消费者行为的其他因素。
    Along with the economic and technological development in Indonesia, one of the innovations is in the field of social media commerce and it has managed to attract the attention of Indonesian consumers. Different from other social media, TikTok offers a new feature, namely TikTok Live, participants can use this social media for their entertainment as well as a buying and selling platform. At the same time, live streaming also faces several factors where consumers are not yet sure about buying it. However, the marketing strategy has recently become a hot topic of discussion. Therefore, this empirical research aimed to investigate why Indonesian consumers buy on live streaming using perceived trust as a mediating variable, such as trust in the products and trust in the sellers. The factors used to analyse the influence on consumers\' purchase intention include utilitarian value, hedonic value and social value. This study collected data in a questionnaire created in Google Forms and performed data analysis using SPSS 26 and SPSS Amos software, using structural equation models to analyse validation and theoretical hypotheses. The results of this analysis are expected to provide knowledge to social commerce providers, especially in the area of live streaming. This study shows that perceived values such as utilitarian, hedonic and social values have a significant positive impact on purchase intention. Utilitarian value and social value both have a significant and positive influence on both consumer trust in the products and consumer trust in the platform, but not on hedonic value, where hedonic value only has a significant positive influence on trust in the platform, but an insignificant effect on trust in the product. Even though hedonic value has no influence on the product, sellers still need to provide a more pleasant atmosphere to attract the attention of users or consumers. And for further research, this study hopes to uncover additional elements that influence consumer behaviour on the TikTok live streaming platform.
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  • 文章类型: Journal Article
    这项研究的主要目的是调查塞尔维亚和黑山消费者对食品欺诈的看法。2022年下半年,来自两国的1264名消费者使用GoogleForms®参与了一项在线调查。在塞尔维亚人口中,年龄较大或受过高等教育的受访者意识到不同类型的欺诈活动,如替代,贴错标签,隐瞒,和伪造。稀释大多被女性认可,更年轻的人口,和学生。消费者认为,信任是购买食品时最重要的因素。有关食品欺诈的最高共识是,此类活动可能对消费者构成严重的健康风险,食品检验服务是食物链中最负责任的参与者。说到购买食物,开放的绿色市场是最值得信赖的,其次是大卖场。关于食物的种类,鱼最容易受到欺诈,其次是橄榄油。这项研究建立在食品消费者对欧洲食品欺诈的现有知识的基础上。
    The main objective of this study was to investigate how food fraud is perceived among consumers in Serbia and Montenegro. A total of 1264 consumers from the two countries participated in an online survey during the second half of 2022, using Google forms®. In the Serbian population, older or highly educated respondents are aware of different types of fraudulent activities such as substitution, mislabeling, concealment, and counterfeiting. Dilution is mostly recognized by women, the younger population, and students. Consumers believe that trust is the most important factor when purchasing food. The highest level of agreement regarding food fraud is that such activities may pose serious health risks to consumers, and that food inspection services are the most responsible actors in the food chain continuum. When it comes to purchasing food, open green markets are most trustworthy, followed by hypermarkets. Concerning the types of food, fish is most susceptible to fraud, followed by olive oil. This study builds upon existing knowledge of food consumers about food fraud in Europe.
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  • 文章类型: Journal Article
    尽管全球范围内支持可持续消费者购买模式的前所未有的转变,翻新产品的整体采用仍然很少。早期的实证调查已经测试了影响消费者购买意愿的方面,涉及再制造产品,然而,他们在很大程度上忽视了阻碍消费者选择它们的风险。为了填补给定的理论空白,该研究通过使用刺激生物体反应(SOR)理论来测试影响消费者再制造产品购买行为的抑制和点燃因素。SOR有助于更好地了解消费者对再制造产品的数字购买行为。此外,这项研究通过检查感知环境效益的影响来扩展知识,卖方的声誉,价格敏感度,消费者对再制造产品购买行为的社会影响。它还调查了再制造产品的感知风险的中介作用,其次是消费者信任的调节作用。通过结构化问卷收集了361个可用的样本数据,并使用偏最小二乘结构方程模型(PLS-SEM)进行了分析。结果表明,价格敏感性增加与再制造产品的购买行为之间存在反比关系,所有其他陈述变量反映了与消费者购买行为的显著关联。同样,中介作用和调节作用均显著.除了理论上的贡献,这项研究为决策者提供了许多实践方向,行业利益相关者,和研究人员增加消费者对再制造产品的购买行为。
    Despite an unprecedented shift in favor of sustainable consumer purchase patterns globally, the overall adoption of refurbished products is still scarce. Earlier empirical investigations have tested aspects affecting consumer purchase intentions concerning remanufactured products, yet they largely ignored risks hindering consumers from opting for them. In order to fill the given theoretical gap, the study tests both inhibiting and igniting factors affecting consumer\'s remanufacturing products purchase behavior through the use of Stimulus Organism Response (SOR) theory. SOR assists in better understanding consumers\' digital purchase behavior toward remanufactured products. Moreover, the study extends the knowledge by examining the impact of Perceived Environmental Benefits, Seller\'s Reputation, Price Sensitivity, and Social Influence on Consumer\'s Purchase behavior for remanufactured products. It also investigates the mediating role of the Perceived Risk of Remanufactured Products, followed by the moderating role of Consumers Trust. A useable sample data of 361 was collected through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicated the inverse relationship between increased price sensitivity and purchase behavior concerning remanufactured products, and all other stated variables reflected a significant association with consumer purchase behavior. Likewise, both mediating and moderating roles were found to be significant. Along with theoretical contributions, the study contains numerous practical directions for policymakers, industry stakeholders, and researchers to increase consumers\' purchase behavior toward remanufactured products.
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  • 文章类型: Journal Article
    消费者可获得的无麸质食品的范围正在稳步扩大。近年来,食品的召回突显了食品对小麦存在的准确标签的重要性,其他含麸质谷物,或麸质本身作为精制成分。这项研究的目的是对与未申报的面筋/小麦污染有关的近期食品召回以及消费者对这些召回的体验有更多的了解。由麸质污染引发的产品召回相对较少,并且通常不会由消费者投诉引发。这些召回对消费者信任的影响是通过一项在线调查进行评估的,该调查分布在加拿大乳糜泻(CCA)的支持者中,并涵盖了(i)坚持无麸质饮食的策略,(Ii)无麸质召回的经验及其对消费者信任的影响,和(iii)人口统计信息。消费者对无麸质产品召回的担忧非常重要,但是在经历召回后,对召回的担忧并没有加剧。在这个过程中追求透明度的公司,确定污染源,未来的缓解策略可能会保留消费者对其产品和品牌的信任。根据调查结果,进一步努力关注消费者教育,以解释营养素标签,确定产品召回的信息来源,和理解程序,以遵循怀疑无麸质产品的麸质污染。
    The range of gluten-free food products available to consumers is steadily expanding. In recent years, recalls of food products have highlighted the importance of accurate labeling of food products for the presence of wheat, other gluten-containing cereals, or gluten itself as refined ingredient. The purpose of this study was to gain more insights into recent food recalls related to undeclared gluten/wheat contamination and consumer experiences with these recalls. Recalls of products triggered by gluten contamination are relatively scarce and are not often triggered by a consumer complaint. The impact of these recalls on consumer trust was evaluated through an online survey that was distributed among supporters of Celiac Canada (CCA) and covered (i) strategies to adhere to a gluten-free diet, (ii) experiences with gluten-free recalls and their impact on consumer trust, and (iii) demographic information. Consumer concern regarding gluten-free product recalls is significant, but the concern regarding recalls is not heightened after experiencing a recall. Companies pursuing transparency in the process, identification of the source of contamination, and mitigation strategies going forward are likely to retain consumer trust in their product and brand. Based on the survey results, further efforts focusing on consumer education regarding interpreting nutrient labels, identifying sources of information on product recalls, and understanding procedures to follow upon suspected gluten contamination of a gluten-free product are recommended.
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  • 文章类型: Journal Article
    在本文中,我们使用主形式分析的方法,基于从移动互联网获得的836个消费者调查数据,并分析了当前居民茶叶消费行为对信息含量的信任,介绍形式,在描述性统计分析的帮助下,对信息工具的主题和其他要素及其对无公害认证产品的影响,KMO检验及公因子提取法结果发现,首先,茶叶消费者对信息含量的信任度越高,额外的支付意愿越高;其次,这种形式的信任也显著影响了茶叶消费者购买无公害认证茶叶的意愿,特定的认知信息呈现形式可以有效增强茶叶消费者的支付意愿;第三,主体的信任存在显著差异,而增强产业主体的信任有助于提高无公害认证产业外部主体的信任效果不显著;第四,茶叶消费者对经验丰富的产品属性的关注度越高,对三种产品和一种标准的了解程度越高,消费者受教育程度越高,他们愿意为可追溯的茶叶支付更高的价格。
    In this paper, we use the method of principal-form analysis, based on 836 consumer survey data obtained from mobile Internet, and analyze the trust of current residents\' tea consumption behavior on information content, presentation form, subject and other elements of information tools and their influence on the pollution-free certified products with the help of descriptive statistical analysis, KMO test and common factor extraction method. It was found that, firstly, the higher the trust of tea consumers in information content, the higher the additional willingness to pay; secondly, the form trust also significantly affects tea consumers\' willingness to pay for pollution-free certified tea, and the specific cognitive information presentation form can effectively enhance tea consumers\' willingness to pay; thirdly, there are significant differences in the trust of subjects, and enhancing the trust of industrial subjects helps to improve the pollution-free certified industrial The effect of trust of external subjects is not significant; fourth, the higher the tea consumers\' care about the attributes of experienced products, the higher the degree of knowledge about the three products and one standard, and the higher the consumers\' education, the higher they are willing to pay higher prices for traceable tea.
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  • 文章类型: Journal Article
    食品工业,此时此刻,正在走向一个新的阶段,这个阶段将由消费者而不是行业领导者来管理。报告显示,关于可持续性的主张,健康,健康,和透明度将控制食品工业的未来趋势。目前,有几起误导和虚假声明的案例阻碍了消费者的信任。所以,为了维护消费者的信任,需要通过食品供应链的透明度来认证索赔,区块链技术可以以相对较低的交易成本带来透明度。一旦进入区块链网络,数据很难操作,没有单一的权威来搞乱和瓦解系统。虽然我们看到大多数金融系统使用区块链的分散功能,在供应链领域为合同和运营建立创新应用程序的趋势越来越大。随着时间的推移,朝着正确的方向努力,区块链将重塑整个行业的运营和流程,包括公共部门。本文回顾了区块链在使食品工业为未来做好准备方面的机会,授权消费者验证产品声明,从而防止自己遭受食品欺诈。在这样做的时候,本文考虑了食品工业的未来趋势,确定当前的食品欺诈案件,并概述了农业食物链中的各种应用以及与之相关的挑战。
    未经评估:
    Food Industries, at this moment, are moving towards a new phase, and this phase will be governed by consumers and not by the industry leaders. The report shows that claims on sustainability, health, wellness, and transparency would govern the future trends in the food industry. Currently, there are several cases of misleading and false claims which hamper consumer trust. So, to uphold consumer trust, authentication of claims through transparency in the food supply chain is required, and blockchain technology can bring transparency at relatively low transaction costs. Once in a blockchain network, data is very difficult to manipulate, with no single point of authority to mess and collapse the system. Though we see mostly the financial systems using blockchain\'s decentralized functionality, there is a growing trend of innovative applications being built in the supply chain area for contracts and operations. With effort in the right direction and over time, blockchain will recast how operations and processes are done across the industry, including public sectors. The paper reviews the opportunity for the blockchain in enabling food industries for future-readiness, empowering the consumers in verifying the product claims and thus prevent themselves from food fraud. In doing so, the paper considers the future trends in the food industry, identifies current food fraud cases, and outlines the various applications in the agri-food chain and challenges associated with it.
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  • 文章类型: Journal Article
    随着中国社会经济的蓬勃发展,城市用水量持续上升,推广节水器具已成为节水工作的重点之一。基于感知风险理论,本研究构建了一个调节的中介模型,以探索解释和影响消费者购买节水电器意愿的机制。研究发现,消费者购买节水电器的感知风险主要是功能性的,经济,和心理风险。感知风险会降低消费者对节水电器的质量信任和绿色信任,并通过质量和绿色信任间接影响消费者的购买意愿。此外,我们发现,消费者对节水电器的了解可以削弱感知风险对质量信任和绿色信任的负面影响,以及对购买意愿的间接抑制作用。最后,我们提供政策建议,以指导消费者购买节水电器,并促进节水电器的普及。
    With the blooming of the socio-economy in China, urban water consumption continues rising, and the promotion of water-saving appliances has become one of the priorities of water saving efforts. Based on the perceived risk theory, this research constructs a moderated mediation model to explore the mechanisms that explain and affect consumers\' willingness to purchase water-saving appliances. The study finds that consumers\' perceived risk of buying water-saving appliances is mainly functional, economic, and psychological risks. Perceived risk will reduce consumers\' quality trust and green trust in water-saving appliances, and indirectly influences consumers\' willingness to buy through quality and green trust. In addition, we find that consumer knowledge of water-saving appliances can weaken the negative impact of perceived risk on quality trust and green trust and the indirect inhibitory effect on purchase intentions. In final, we provide policy recommendations to guide consumers to purchase water-saving appliances and promote the popularization of water-saving appliances.
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  • 文章类型: Journal Article
    随着COVID-19的爆发,农民辅助直播已成为中国的热门话题。在这份手稿中,我们探索了广播公司和平台特征共同影响消费者购买意愿的方式。为了检验我们的假设,我们向261名观看农民辅助直播的中国消费者发放了调查问卷。相关分析,回归分析,并进行了验证性因素分析来检验我们的假设。结果表明,广播公司的专业知识与消费者信任呈正相关,平台声誉调节了这种关系。此外,消费者信任是广播公司专业知识与消费者购买意愿之间的正相关关系。此外,讨论了这些发现的理论和实践意义。
    Following the outbreak of COVID-19, farmer-assisted live streaming has become a hot topic in China. In this manuscript, we explore the ways in which broadcaster and platform characteristics jointly influence consumers\' purchase intention. To examine our hypotheses, we distributed questionnaires to 261 Chinese consumers who viewed farmer-assisted live streaming. Correlational analyses, regression analyses, and confirmatory factor analyses were conducted to examine our hypotheses. The results show that broadcasters\' expertise is positively related to consumer trust and that platform reputation moderates this relationship. In addition, consumer trust mediates the positive relationship between broadcasters\' expertise and consumer purchase intention. Furthermore, the theoretical and practical implications of these findings are discussed.
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  • 文章类型: Journal Article
    不透明的价值链以及环境,道德和健康问题以及食品丑闻正在降低消费者对传统农业和占主导地位的食品体系的信任。因此,关键消费者越来越多地转向社区支持的农业(CSA),以与生产者和食品重新联系。CSA通常被认为是一种更可持续的,本地化的食品生产方式,在消费者和生产者之间提供透明的生产或社会互动。这使消费者能够观察到他们的食物来自哪里,这意味着CSA被认为适合建立对食品(生产)的信任。然而,目前尚不清楚成员对他们的农民的信任是如何建立的。为了确定预测成员对CSA及其农民信任的因素,以及这些因素相互比较时的重要性,我们在德国CSA成员中进行了一项定量研究,并应用多元回归模型(n=790).分析表明,对CSA及其农民的信任受“声誉”的影响,“信息供应”,“直接社交互动”和“CSA成员资格的持续时间”。其他因素,如“CSA农场的认证状态”和“对有机认证的态度”,并不能显著预测信任。我们得出的结论是,生产者愿意透明已经向CSA成员发出了可信赖的信号,对成员来说比正式信号更重要。粮食系统中的其他参与者可以从CSA原则中学习,并促进向更区域化的基于价值的粮食系统过渡,以帮助恢复农业的完整性。
    在线版本包含补充材料,可在10.1007/s10460-022-10386-3获得。
    Opaque value chains as well as environmental, ethical and health issues and food scandals are decreasing consumer trust in conventional agriculture and the dominant food system. As a result, critical consumers are increasingly turning to community-supported agriculture (CSA) to reconnect with producers and food. CSA is often perceived as a more sustainable, localized mode of food production, providing transparent production or social interaction between consumers and producers. This enables consumers to observe where their food is coming from, which means CSA is considered suitable for building trust in food (production). However, it remains unclear how exactly members\' trust in \'their\' farmers is built. To determine the factors that predict members\' trust in CSA and its farmers, and the importance of these factors when compared to each other, we conducted a quantitative study among CSA members in Germany and applied a multiple regression model (n = 790). The analysis revealed that trust in CSA and its farmers is influenced by \"reputation\", \"supply of information\", \"direct social interaction\" and the \"duration of CSA membership\". Other factors such as the \"certification status of the CSA farm\" and \"attitudes toward organic certification\" did not significantly predict trust. We conclude that producers\' willingness to be transparent already signals trustworthiness to CSA members and is more important to members than formal signals. Other actors within the food system could learn from CSA principles and foster a transition toward a more regionalized value-based food system to help restore agriculture\'s integrity.
    UNASSIGNED: The online version contains supplementary material available at 10.1007/s10460-022-10386-3.
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  • 文章类型: Journal Article
    数字平台的兴起加剧了代理商之间的价格竞争。代理商经常采用低价策略来吸引消费者。然而,低价策略往往充斥着虚假信息,消费者认为价格信息不真实。然后,消费者对代理商的信任度逐渐下降,这抑制了网上购物的增长。区块链被视为解决代理商和消费者之间信任危机的解决方案。我们的研究基于两个竞争代理商在同一平台上销售相同类型的商品。我们在三种情况下讨论代理区块链技术应用策略,这是由代理商是否选择应用区块链技术来提高消费者信任来定义的。结果表明,只有在消费者信任度较低时,区块链技术的应用才有利于代理人。此外,YN策略被认为是一种可能的均衡策略,这取决于区块链应用成本和消费者信任。讨论了一些扩展的案例,用于后区块链消费者福利,成本分摊合同,不诚实的惩罚,和可变的区块链成本,结果表明,这篇手稿中的分析是稳健的。研究结果对于促进区块链技术的应用,缓解平台购物中的价格信息不对称问题具有重要的现实意义。
    The rise of digital platforms intensifies the price competition among agents. Agents often use low price strategies to attract consumers. However, the low-price strategy is often filled with false information and consumers perceive the non-truthfulness of the price information. Then, consumers\' trust in agents gradually decreases, which inhibits the growth of online shopping. Blockchain is seen as a solution to the trust crisis between agents and consumers. Our research is based on two competing agents selling the same type of goods on the same platform. We discuss agents\' blockchain technology application strategies in three scenarios, which are defined by whether agents choose to apply blockchain technology to improve consumer trust. The results show that the application of blockchain technology is beneficial to agents only when consumer trust is low. Furthermore, the YN strategy is regarded as a possible equilibrium strategy, which depends on the blockchain application cost and consumer trust. Some extended cases are discussed for post-blockchain consumer welfare, cost-sharing contracts, dishonesty penalties, and variable blockchain costs, and the results show that the analysis in this manuscript is robust. Our findings have important practical significance for promoting the application of blockchain technology and alleviating the problem of price information asymmetry in platform shopping.
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