■医疗工作者(HCWs)很少参与平衡计分卡(BSC)的部署。这项研究旨在将巴勒斯坦HCWs纳入BSC,以使用BSC-HCW1创建卫生政策建议和行动计划,BSC-HCW1是一项基于BSC维度设计和验证的调查。
■在这项横断面研究中,BSC-HCV1调查于2021年1月至10月在14家医院进行,以使他们参与PE。通过Mann-WhitneyU检验评估医生和护士之间的差异。采用多元线性回归分析各因素之间的因果关系。对模型的多重共线性进行了检验。根据巴勒斯坦HCWs的评估,进行了路径分析以了解BSC战略地图。
■在800项调查中,检索到454个(57%)。没有发现医生和护士之间的评估差异。BSC-HCVl模型解释了22-35%的HCW忠诚态度,管理信任,以及患者的信任和尊重。HCWs工作负载时间-寿命平衡,质量和发展举措,和管理绩效评估对改善员工的忠诚态度有直接影响(分别为β=0.272,P<0.001;β=0.231,P<0.001;β=0.199,P<0.001)。HCWs\'参与,管理绩效评价,和忠诚态度对增强员工对管理者的尊重有直接影响(分别为β=0.260,P<0.001;β=0.191,P=0.001;β=0.135,P=0.010)。质量和发展举措,HCWs的忠诚态度,和工作负荷时间-生活平衡对改善患者对HCWs的感知尊重有直接影响(分别为β=254,P<0.001;β=0.137,P=0.006,β=0.137,P=0.006).
■这项研究表明,改善低绩效指标很重要,例如HCWs与患者在一起的时间,他们对药物和疾病的了解,医院设备和维护的质量,并在HCW评估中纳入优势和劣势,这样HCW更忠诚,不太可能想要离开。为了让巴勒斯坦医院管理人员得到更多的尊重,他们必须将HCWs纳入其行动计划,并解释其评估标准。如果患者优先考虑他们的教育和工作质量,他们将更加尊重巴勒斯坦HCWs,花更多的时间和病人在一起,体现了更多的忠诚。结果可以概括,因为它涵盖了所有类别中30%的巴勒斯坦医院。
Healthcare workers (HCWs) are seldom involved in balanced scorecard (BSC) deployments. This study aims to incorporate Palestinian HCWs in the BSC to create health policy recommendations and action plans using BSC-HCW1, a survey designed and validated based on BSC dimensions.
In this cross-sectional study, the BSC-HCW1 survey was delivered to HCWs in 14 hospitals from January to October 2021 to get them involved in PE. The differences between physicians\' and nurses\' evaluations were assessed by the Mann-Whitney U-test. The causal relationships between factors were analyzed using multiple linear regression. The multicollinearity of the model was checked. Path analysis was performed to understand the BSC strategic maps based on the Palestinian HCWs\' evaluations.
Out of 800 surveys, 454 (57%) were retrieved. No evaluation differences between physicians and nurses were found. The BSC-HCW1 model explains 22-35% of HCW loyalty attitudes, managerial trust, and perceived patient trust and respect. HCWs\' workload time-life balance, quality and development initiatives, and managerial performance evaluation have a direct effect on improving HCWs\' loyalty attitudes (β = 0.272, P < 0.001; β = 0.231, P < 0.001; β = 0.199, P < 0.001, respectively). HCWs\' engagement, managerial performance evaluation, and loyalty attitudes have a direct effect on enhancing HCWs\' respect toward managers (β = 0.260, P < 0.001; β = 0.191, P = 0.001; β = 0.135, P = 0.010, respectively). Quality and development initiatives, HCWs\' loyalty attitudes, and workload time-life balance had a direct effect on improving perceived patient respect toward HCWs (β = 254, P < 0.001; β = 0.137, P = 0.006, β = 0.137, P = 0.006, respectively).
This research shows that it is important to improve low-performing indicators, such as the duration of time HCWs spend with patients, their knowledge of medications and diseases, the quality of hospital equipment and maintenance, and the inclusion of strengths and weaknesses in HCWs\' evaluations, so that HCWs are more loyal and less likely to want to leave. For Palestinian hospital managers to be respected more, they must include HCWs in their action plans and explain their evaluation criteria. Patients will respect Palestinian HCWs more if they prioritize their education and work quality, spend more time with patients, and reflect more loyalty. The results can be generalized since it encompassed 30% of Palestinian hospitals from all categories.