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  • 文章类型: Journal Article
    背景:COVID-19大流行给个人和家庭带来了额外的心理健康负担,导致广泛的服务访问问题。数字心理健康干预措施有望改善可访问性。最近的评论显示了个人使用的新证据和多用户的早期证据。然而,数字心理健康干预措施的流失率仍然很高,和额外的复杂性存在时,多个家庭成员在一起。
    目标:因此,本范围审查旨在详细介绍为家庭使用设计的数字心理健康干预措施的报告证据,重点是促进可访问性和参与度并使家庭共同完成的构建和设计特征。
    方法:MEDLINE系统文献检索,Embase,PsycINFO,WebofScience,对2002年1月至2024年3月以英语发表的文章进行了和CINAHL数据库。合格的记录包括对数字平台的实证研究,其中包含一些旨在由相关人员共同完成的元素,以及一些旨在在没有治疗师参与的情况下完成的组件。已记录临床证据的病例包括平台。
    结果:在所审查的9527篇论文中,85(0.89%)符合资格标准。总共确定了24个供相关方共同使用的独特平台。参与者之间的关系包括夫妻,父子二元组合,家庭照顾者护理接受者,和家庭。常见的平台功能包括通过结构化干预来交付内容,而无需提供最少的剪裁或个性化。一些干预措施提供了与治疗师的现场接触。用户参与度指标和调查结果各不相同,包括用户体验,满意,完成率,和可行性。我们的发现对于文献中没有的比现在的更显著。与预期相反,很少有研究报告任何设计和建造特征,使联排。没有研究报告关于实现共同完成的平台功能或确保个人隐私和安全的考虑因素。没有人检查平台构建或设计特征作为干预效果的调节者,没有人对平台本身进行形成性评估。
    结论:在数字心理健康平台设计的早期时代,这项新颖的评论表明,与多个相关用户在治疗过程的任何方面的成功参与相关的设计元素的信息明显缺失。在详细介绍和评估平台设计的文献中仍然存在很大差距,突出未来跨学科研究的重要机会。这篇综述详细介绍了开展此类研究的动机;提出了构建供家庭使用的数字心理健康平台时的设计考虑因素;并为未来的发展提供了建议,包括平台协同设计和形成性评价。
    BACKGROUND: The COVID-19 pandemic placed an additional mental health burden on individuals and families, resulting in widespread service access problems. Digital mental health interventions suggest promise for improved accessibility. Recent reviews have shown emerging evidence for individual use and early evidence for multiusers. However, attrition rates remain high for digital mental health interventions, and additional complexities exist when engaging multiple family members together.
    OBJECTIVE: As such, this scoping review aims to detail the reported evidence for digital mental health interventions designed for family use with a focus on the build and design characteristics that promote accessibility and engagement and enable cocompletion by families.
    METHODS: A systematic literature search of MEDLINE, Embase, PsycINFO, Web of Science, and CINAHL databases was conducted for articles published in the English language from January 2002 to March 2024. Eligible records included empirical studies of digital platforms containing some elements designed for cocompletion by related people as well as some components intended to be completed without therapist engagement. Platforms were included in cases in which clinical evidence had been documented.
    RESULTS: Of the 9527 papers reviewed, 85 (0.89%) met the eligibility criteria. A total of 24 unique platforms designed for co-use by related parties were identified. Relationships between participants included couples, parent-child dyads, family caregiver-care recipient dyads, and families. Common platform features included the delivery of content via structured interventions with no to minimal tailoring or personalization offered. Some interventions provided live contact with therapists. User engagement indicators and findings varied and included user experience, satisfaction, completion rates, and feasibility. Our findings are more remarkable for what was absent in the literature than what was present. Contrary to expectations, few studies reported any design and build characteristics that enabled coparticipation. No studies reported on platform features for enabling cocompletion or considerations for ensuring individual privacy and safety. None examined platform build or design characteristics as moderators of intervention effect, and none offered a formative evaluation of the platform itself.
    CONCLUSIONS: In this early era of digital mental health platform design, this novel review demonstrates a striking absence of information about design elements associated with the successful engagement of multiple related users in any aspect of a therapeutic process. There remains a large gap in the literature detailing and evaluating platform design, highlighting a significant opportunity for future cross-disciplinary research. This review details the incentive for undertaking such research; suggests design considerations when building digital mental health platforms for use by families; and offers recommendations for future development, including platform co-design and formative evaluation.
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  • 文章类型: Journal Article
    在COVID-19大流行期间,通过双边协议和药品专利池的知识产权许可被用来促进低收入和中等收入国家(LMICs)获得新的COVID-19疗法。将该模型应用于COVID-19的经验教训可能与未来流行病和其他突发卫生事件的准备和应对有关。在LMICs中提供新产品的负担得起的版本的速度是实现该产品潜在的全球影响的关键。在研发生命周期的早期启动时,在大流行期间,许可可以促进低收入国家创新产品的通用版本的快速开发。对合格厂家的预选,例如,在COVID-19大流行期间参与的现有仿制药制造商网络的基础上,分享专有技术和快速提供关键投入,如参考上市药物(RLD),也可以节省大量时间.重要的是在速度和质量之间找到良好的平衡。必要的质量保证条款需要包括在许可协议中,可以探索新的世界卫生组织上市机构机制的潜力,以促进加快监管审查和及时获得安全和质量有保证的产品。数字,容量,许可公司的地理分布和许可协议的透明度对供应的充足性具有影响,负担能力,和供应安全。为了促进竞争和支持供应安全,许可证应该是非排他性的。还需要建立模式,以降低开发关键的大流行疗法的风险,特别是在创新产品被证明是有效的和批准之前开始的通用产品开发。知识产权许可和技术转让可以成为改善制造业多样化的有效工具,需要探索区域制造业,以加快在低收入和低收入国家的大规模获取,并在未来的流行病中提供安全。
    During the COVID-19 pandemic, intellectual property licensing through bilateral agreements and the Medicines Patent Pool were used to facilitate access to new COVID-19 therapeutics in low- and middle-income countries (LMICs). The lessons learnt from the application of the model to COVID-19 could be relevant for preparedness and response to future pandemics and other health emergencies.The speed at which affordable versions of a new product are available in LMICs is key to the realization of the potential global impact of the product. When initiated early in the research and development life cycle, licensing could facilitate rapid development of generic versions of innovative products in LMICs during a pandemic. The pre-selection of qualified manufacturers, for instance building on the existing network of generic manufacturers engaged during the COVID-19 pandemic, the sharing of know-how and the quick provision of critical inputs such as reference listed drugs (RLDs) could also result in significant time saved. It is important to find a good balance between speed and quality. Necessary quality assurance terms need to be included in licensing agreements, and the potentials of the new World Health Organization Listed Authority mechanism could be explored to promote expedited regulatory reviews and timely access to safe and quality-assured products.The number, capacity, and geographical distribution of licensed companies and the transparency of licensing agreements have implications for the sufficiency of supply, affordability, and supply security. To foster competition and support supply security, licenses should be non-exclusive. There is also a need to put modalities in place to de-risk the development of critical pandemic therapeutics, particularly where generic product development is initiated before the innovator product is proven to be effective and approved. IP licensing and technology transfer can be effective tools to improve the diversification of manufacturing and need to be explored for regional manufacturing for accelerated access at scale in in LMICs and supply security in future pandemics.
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  • 文章类型: Journal Article
    背景:欧洲卫生技术评估法规(EUHTAR),自2022年1月起生效,旨在协调和提高成员国共同HTA的效率,从2025年1月开始分阶段实施。在实施该法规的准备阶段的“中期”,我们的目标是确定并优先考虑切实的行动要点。
    方法:在2023年欧洲接入学院(EAA)春季公约期间,来自不同国籍和利益相关方背景的参与者讨论了该条例实施的准备情况和剩余挑战,并确定了行动点并确定了优先次序。为此,参与者被分配到四个工作组:(I)卫生政策挑战,(二)利益相关者准备情况,(三)解决不确定性的方法和(四)关于方法论的挑战。确定了每个工作组的前四个行动点,随后在最后一次全体会议上由所有与会者进行排名。
    结果:该法规的总体“准备”被认为是中立的。优先行动点包括以下内容:卫生政策,即评估MS法律和卫生政策流程的可调整性;利益相关者,即能力建设;不确定性,即实施HTA指南作为活文件;方法论,即澄清人口,干预,比较器(s),结果(PICO)识别过程。
    结论:在准备阶段的“中期”,未来几个月的重点是执行EAA春季公约中确定的切实行动点。所有行动要点都围绕三个总体主题:协调和标准化,能力建设和合作,不确定性管理和稳健的数据。从长远来看,这些主题将最终决定EUHTAR的成功。
    BACKGROUND: The European Regulation on Health Technology Assessment (EU HTA R), effective since January 2022, aims to harmonize and improve the efficiency of common HTA across Member States (MS), with a phased implementation from January 2025. At \"midterms\" of the preparation phase for the implementation of the Regulation our aim was to identify and prioritize tangible action points to move forward.
    METHODS: During the 2023 Spring Convention of the European Access Academy (EAA), participants from different nationalities and stakeholder backgrounds discussed readiness and remaining challenges for the Regulation\'s implementation and identified and prioritized action points. For this purpose, participants were assigned to four working groups: (i) Health Policy Challenges, (ii) Stakeholder Readiness, (iii) Approach to Uncertainty and (iv) Challenges regarding Methodology. Top four action points for each working group were identified and subsequently ranked by all participants during the final plenary session.
    RESULTS: Overall \"readiness\" for the Regulation was perceived as neutral. Prioritized action points included the following: Health Policy, i.e. assess adjustability of MS laws and health policy processes; Stakeholders, i.e. capacity building; Uncertainty, i.e. implement HTA guidelines as living documents; Methodology, i.e. clarify the Population, Intervention, Comparator(s), Outcomes (PICO) identification process.
    CONCLUSIONS: At \"midterms\" of the preparation phase, the focus for the months to come is on executing the tangible action points identified at EAA\'s Spring Convention. All action points centre around three overarching themes: harmonization and standardization, capacity building and collaboration, uncertainty management and robust data. These themes will ultimately determine the success of the EU HTA R in the long run.
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  • 文章类型: Journal Article
    背景:包括丁丙诺啡在内的阿片类药物使用障碍(MOUD)是有效的,但利用不足。农村患者在获得方面存在明显差异。为了接触农村患者,美国退伍军人事务部(VA)试图将丁丙诺啡的处方扩展到专科范围之外,并扩展到初级保健领域.
    目标:尽管挑战依然存在,一些农村VA医疗保健系统已经开始在初级保健中提供丁丙诺啡阿片类药物使用障碍(OUD)治疗.我们采访了临床医生,领导人,和这些系统内的工作人员了解这一结果是如何实现的。
    方法:使用来自VACorporateDataWarehouse(CDW)的管理数据,我们发现农村VA医疗保健系统在2015-2020年期间提高了基于初级保健的丁丙诺啡处方率.我们对在这些系统中实施或处方丁丙诺啡的工作人员进行了定性访谈(n=30),以了解促进实施的过程。
    方法:临床医生,工作人员,和嵌入在西北部农村VA医疗保健系统中的领导者,西,中西部(2)南,和东北。
    方法:使用混合归纳/演绎方法分析了定性访谈。
    结果:访谈揭示了丁丙诺啡被纳入初级保健的过程,以及不足以实施变革的进程。实施最初通常是通过有针对性的雇用来催化的。冠军随后与临床医生和领导人一对一地“推销”案件,描述丁丙诺啡处方与现有目标之间的一致性,并描述它们可以提供的支持作用。通过开发新的临床团队和重新设计临床流程,为实施准备了站点。这些过程中的每一个都是由活跃的,领导的工具性支持。
    结论:结果表明,寻求改善丁丙诺啡在初级保健中的可及性的农村系统可能需要改变初级保健结构以适应丁丙诺啡处方,无论是通过新员工,团队发展,或临床重新设计。
    BACKGROUND: Medications for opioid use disorder (MOUD) including buprenorphine are effective, but underutilized. Rural patients experience pronounced disparities in access. To reach rural patients, the US Department of Veterans Affairs (VA) has sought to expand buprenorphine prescribing beyond specialty settings and into primary care.
    OBJECTIVE: Although challenges remain, some rural VA health care systems have begun offering opioid use disorder (OUD) treatment with buprenorphine in primary care. We conducted interviews with clinicians, leaders, and staff within these systems to understand how this outcome had been achieved.
    METHODS: Using administrative data from the VA Corporate Data Warehouse (CDW), we identified rural VA health care systems that had improved their rate of primary care-based buprenorphine prescribing over the period 2015-2020. We conducted qualitative interviews (n = 30) with staff involved in implementing or prescribing buprenorphine in these systems to understand the processes that had facilitated implementation.
    METHODS: Clinicians, staff, and leaders embedded within rural VA health care systems located in the Northwest, West, Midwest (2), South, and Northeast.
    METHODS: Qualitative interviews were analyzed using a mixed inductive/deductive approach.
    RESULTS: Interviews revealed the processes through which buprenorphine was integrated into primary care, as well as processes insufficient to enact change. Implementation was often initially catalyzed through a targeted hire. Champions then engaged clinicians and leaders one-on-one to \"pitch\" the case, describe concordance between buprenorphine prescribing and existing goals, and delineate the supportive role that they could provide. Sites were prepared for implementation by developing new clinical teams and redesigning clinical processes. Each of these processes was made possible with the active, instrumental support of leadership.
    CONCLUSIONS: Results suggest that rural systems seeking to improve buprenorphine accessibility in primary care may need to alter primary care structures to accommodate buprenorphine prescribing, whether through new hires, team development, or clinical redesign.
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  • 文章类型: Journal Article
    全球化世界的贫困趋势对妇女产生了重大影响。不像男人,女性每个月都有强制性开支。特别是贫困妇女在月经期难以获得所需的卫生产品。这就是为什么,这项研究的目的是开发一种测量工具,可以有效和广泛地评估女性的月经贫困。本研究是一项方法学研究,旨在评估量表的心理测量学特性。该研究包括4月至7月居住在蒂尔基耶北部中等收入省的420名妇女,2023年。数据是使用月经贫困量表收集的,量表上的项目是根据现有文献和专家意见(CVI=0.85-0.95)制定的。将样品分成两部分。进行了探索性因素分析和验证性因素分析。在进行研究之前,获得了伦理委员会的决定和女性的知情同意.使用SPSS23和AMOS23程序分析收集的数据。全民教育揭示了一个由13个项目和4个因素组成的结构。考虑的四个因素如下;获得卫生产品,生活质量,尴尬,接收信息,关于月经的教育。项目因子载荷从0.46变化到0.91。Cronbach的α系数被确定为0.69。量表项目的校正项目总相关性范围为0.62至0.84。根据验证性因素分析,月经贫困量表的结构方程模型结果被认为是有意义的(p=.000;RMSEA0.64;CMIN/Df1.70)。建议将量表应用于不同文化背景的女性,在不同文化中进行效度和信度研究。
    The tendency toward poverty in the globalizing world significantly affects women. Unlike men, women have mandatory expenses every month. Especially poor women have difficulty in accessing to the hygienic products they need during the menstrual period. That is why, this study aims to develop a measurement tool that can effectively and widely assess women\'s menstrual poverty. This study is a methodological study that evaluates the psychometric properties of the scale. The study included 420 women living in a middle-income province in the north of Türkiye between April - July, 2023. The data were collected using the Menstrual Poverty Scale, and the items on the scale were developed based on a review of existing literature and expert opinions (CVI = 0.85-0.95). The sample was divided into two parts. It was made exploratory factor analysis and confirmatory factor analysis. Before conducting the study, an ethics committee decision and informed consent of the women were obtained. The collected data were analyzed using the SPSS 23 and AMOS 23 programs. The EFA revealed a structure consisting of 13 items and four factors. The four factors considered were as follows; access to hygiene products, quality of life, embarrassment, and receiving information, and education about menstruation. The item factor loadings varied from 0.46 to 0.91. The Cronbach\'s alpha coefficient was determined to be 0.69. The corrected item-total correlations for the scale items ranged from 0.62 to 0.84. According to the confirmatory factor analysis, the structural equation modeling results of the Menstrual Poverty Scale were found to be meaningful (p = .000; RMSEA 0.64; CMIN/Df 1.70). It is suggested to conduct validity and reliability studies in different cultures by applying the scale to women from different cultural backgrounds.
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  • 文章类型: Journal Article
    背景:治疗非黑色素瘤皮肤癌(NMSC)的新型高效药物可改善患者预后,但是他们的高成本给医疗保健系统带来了压力。西班牙分散的公共卫生系统,由17个自治社区(AaCc)管理,引起人们对公平获取的担忧。
    方法:向西班牙多学科黑色素瘤小组(GEM小组)成员发送了一项横断面调查(2023年7月至9月),以评估获得新药的情况。
    结果:来自15个西班牙AaCc的50名医生对调查做出了回应。获得批准的公共报销的药物,基底细胞癌的Hedgehog抑制剂和默克尔癌的抗PD-L1抗体,在84%和86%的中心观察到,分别。对于其他EMA批准的治疗方法,但在西班牙没有报销的情况下,接入中心的比例下降到78%。通路的异质性主要是在区域内观察到的。
    结论:为NMSC的药物提供不平等的财政支持,为西班牙各医院提供了大量的服务,即使在相同的AaCc内也有变化。
    BACKGROUND: Novel and highly effective drugs for non-melanoma skin cancer (NMSC) improve patient outcomes, but their high cost strains healthcare systems. Spain\'s decentralized public health system, managed by 17 autonomous communities (AaCc), raises concerns about equitable access.
    METHODS: A cross-sectional survey (July-September 2023) was sent to Spanish Multidisciplinary Melanoma Group (GEM Group) members to assess access to new drugs.
    RESULTS: Fifty physicians from 15 Spanish AaCc responded to the survey. Access for drug with approved public reimbursement, Hedgehog inhibitors in basal-cell carcinoma and anti PD-L1 antibody in Merkel carcinoma, was observed in 84% and 86% of centers, respectively. For other EMA-approved treatments, but without reimbursement in Spain access decreased to 78% of centers. Heterogeneity in access was mainly observed intra regions.
    CONCLUSIONS: Unequal financial support for drugs for NMSC with creates a patchwork of access across Spanish hospitals, with variations even within the same AaCc.
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  • 文章类型: Journal Article
    背景:撒哈拉以南非洲仍然是全球五岁以下儿童死亡率最高的地区,每1000名活产中有74人死亡。尽管南非五岁以下儿童初级保健服务是免费的,获取此类服务仍然具有挑战性。据报道,5岁以下儿童死于肺炎等常见疾病,腹泻和疟疾,可以在PHC设施中治疗。
    目的:该研究探讨了在Vhembe地区获取和利用五岁以下PHC服务的障碍。
    方法:这项研究是在Vhembe区的两个PHC中心进行的,他们的监护人获得了5岁以下儿童保健服务。
    方法:使用半结构化个人访谈指南进行了解释性现象学设计。16名参与者被有目的地取样用于研究。遵循Colaizzi的数据分析步骤,在整个研究过程中,确保了可信性和道德原则。
    结果:四个主题成为卫生系统的障碍,与卫生人员有关的行为,卫生设施基础设施障碍和监护人相关障碍。子主题随着与设施的距离而出现,缺乏资源,等待时间长;时间管理不善,缺乏承诺和工作投入,等待空间不足;水和卫生方面的挑战,监护人的医疗保健信念和疾病的紧迫性。
    结论:必须创造一个有利的专业和友好的环境,以促进5岁以下儿童更好地获得PHC服务。贡献:该研究的发现带来了洞察力,以考虑监护人在改善5年以下质量护理方面的背景。
    BACKGROUND:  Sub-Saharan Africa continues to be the region with the highest under-five mortality rate globally, with 74 deaths per 1000 live births. Even though under-five child primary health care (PHC) services are free in South Africa, accessing such services remains challenging. Children under 5 years reportedly die from common illnesses such as pneumonia, diarrhoea and malaria, which are treatable in PHC facilities.
    OBJECTIVE:  The study explored the barriers to accessing and utilising under-five PHC services in the Vhembe District.
    METHODS:  The study was conducted in two PHC centres in Vhembe District among guardians accessing care for under-five child health services.
    METHODS:  An interpretative phenomenology design was followed using a semi-structured individual interview guide. Sixteen participants were purposively sampled for the study. Colaizzi\'s steps of data analysis were followed, and trustworthiness as well as ethical principles were ensured throughout the study.
    RESULTS:  Four themes emerged as health system barriers, health personnel-related behaviours, health facility infrastructure barriers and guardians-related barriers. Subthemes emerged as distance from the facility, lack of resources, long waiting times; poor time management, lack of commitment and work devotion, insufficient waiting space; challenges with water and sanitation, guardians\' healthcare beliefs and the urgency of the illness.
    CONCLUSIONS:  It is imperative that an enabling professional and friendly environment is created to facilitate better access to PHC services for children under 5 years.Contribution: The study\'s findings brought insight into considering the context of the guardians in improving quality care for under 5 years.
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  • 文章类型: Journal Article
    在低资源环境中,全球胰岛素获取的惊人状态是糖尿病护理的主要障碍。在全球一级缺乏对这些挑战的全面审查。为了解决这个弱点,提高可负担性,并建设能力,以更可持续的方式扩大准入。这篇综述分析了低收入和中等收入国家获得胰岛素不一致的具体问题。使用此分析,我们绘制了诸如胰岛素负担不起和缺乏等问题的范围和强度。我们还确定了六项创新和综合战略,以增加和确保政策制定领域的可及性,市场营销,临床实践,健康教育,驯化,和多部门方法。
    The alarming state of global insulin access in low-resource settings presents a major barrier to diabetes care. A comprehensive review of these challenges is lacking at the global level. To address this weakness, enhance affordability and build capacity for a more sustainable approach to scaling up access. This review analyzes the specific issue of inconsistent access to insulin in low- and middle-income countries. Using this analysis, we mapped the scope and intensity of issues such as the unaffordability and unavailability of insulin. We also identified six innovative and integrative strategies for increasing and securing accessibility in the areas of policy making, marketing, clinical practice, health education, domestication, and multisectoral approaches.
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  • 文章类型: Journal Article
    背景:获得医疗保健的主要概念化是有限的,框架在速度和供应方面。候选人框架提供了一个更全面的方法,识别对访问方式的不同影响。
    目的:我们的目的是描述候选人资格框架如何解释一般实践的获取-公众辩论和政策中日益充满争议的领域。
    方法:以批判性解释性综合原则为指导的定性审查。
    方法:我们使用“作者主导”的方法进行了文献综述,涉及迭代分析引导搜索。如果论文与一般实践的背景有关,则有资格被纳入,没有地理或时间限制。使用候选人资格框架提取和综合了与一般实践有关的关键主题。
    结果:229篇论文被纳入最终合成。原始候选人框架中确定的七个特征中的每个特征对于一般实践都非常重要。使用候选人资格的镜头表明,获得一般实践受到高度动态的多种影响,临时的,需要不断的谈判。这些影响是社会经济和制度模式,给某些群体的访问带来风险。这种分析使人们能够理解可能存在的访问障碍,即使英国的一般做法在护理点是免费的,但也表明需要一个特定于此设置的候选人框架。
    结论:候选人资格框架作为理解一般实践的一种方式具有相当大的价值,为政策和实践提供新的见解。原始框架将受益于针对一般实践的独特设置的进一步定制。
    BACKGROUND: Dominant conceptualisations of access to healthcare are limited, framed in terms of speed and supply. The Candidacy Framework offers a more comprehensive approach, identifying diverse influences on how access is accomplished.
    OBJECTIVE: We aimed to characterise how the Candidacy Framework can explain access to general practice - an increasingly fraught area of public debate and policy.
    METHODS: Qualitative review guided by the principles of critical interpretive synthesis.
    METHODS: We conducted a literature review using an \"author-led\" approach, involving iterative analytically-guided searches. Papers were eligible for inclusion if they related to the context of general practice, without geographical or time limitations. Key themes relating to access to general practice were extracted and synthesised using the Candidacy Framework.
    RESULTS: 229 papers were included in the final synthesis. Each of the seven features identified in the original Candidacy Framework is highly salient to general practice. Using the lens of candidacy demonstrates that access to general practice is subject to multiple influences that are highly dynamic, contingent and subject to constant negotiation. These influences are socio-economically and institutionally patterned, creating risks to access for some groups. This analysis enables understanding of the barriers to access that may exist even though general practice in the UK is free at the point of care, but also demonstrates that a Candidacy Framework specific to this setting is needed.
    CONCLUSIONS: The Candidacy Framework has considerable value as a way of understanding access to general practice, offering new insights for policy and practice. The original framework would benefit from further customisation for the distinctive setting of general practice.
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  • 文章类型: Journal Article
    2020年3月21日,第一例COVID-19在乌干达确诊。3月30日开始全面封锁,5月5日至6月30日逐步解除封锁。3月25日,坎帕拉首都城市管理局组织了一个免费呼叫中心,以回应公众对COVID-19和封锁的担忧。我们记录了呼叫中心的设置和使用情况,并分析了公众提出的关键问题。
    通过大坎帕拉的媒体平台建立并传播了两条热线。呼叫中心每天24小时开放,每周7天。我们抽象了2020年3月25日至6月30日的来电数据。我们将呼叫数据分为几类,并对封锁期间提出的公众担忧进行了描述性分析。
    在10,167个电话中,三分之二(6,578;64.7%)涉及获得卫生服务,1,565(15.4%)是关于社会服务,1,375人(13.5%)涉及与COVID-19相关的问题。大约三分之一(2152;32.7%)的关于获得医疗服务的电话是非新冠肺炎相关紧急情况患者的救护车请求。关于社会服务的电话中约有四分之三是食品和救济物品的请求(1,184;75.7%)。关于COVID-19的电话中有一半(730;53.1%)寻求疾病相关信息。
    在坎帕拉的COVID-19封锁期间,公众使用了免费呼叫中心。来电者更关心获得基本卫生服务,与COVID-19疾病无关。在与公共卫生紧急情况有关的封锁之前,重要的是要计划基本服务的连续性。
    UNASSIGNED: on March 21, 2020, the first case of COVID-19 was confirmed in Uganda. A total lockdown was initiated on March 30 which was gradually lifted May 5-June 30. On March 25, a toll-free call center was organized at the Kampala Capital City Authority to respond to public concerns about COVID-19 and the lockdown. We documented the set-up and use of the call center and analyzed key concerns raised by the public.
    UNASSIGNED: two hotlines were established and disseminated through media platforms in Greater Kampala. The call center was open 24 hours a day and 7 days a week. We abstracted data on incoming calls from March 25 to June 30, 2020. We summarized call data into categories and conducted descriptive analyses of public concerns raised during the lockdown.
    UNASSIGNED: among 10,167 calls, two-thirds (6,578; 64.7%) involved access to health services, 1,565 (15.4%) were about social services, and 1,375 (13.5%) involved COVID-19-related issues. Approximately one-third (2,152; 32.7%) of calls about access to health services were requests for ambulances for patients with non-COVID-19-related emergencies. About three-quarters of calls about social services were requests for food and relief items (1,184; 75.7%). Half of the calls about COVID-19 (730; 53.1%) sought disease-related information.
    UNASSIGNED: the toll-free call center was used by the public during the COVID-19 lockdown in Kampala. Callers were more concerned about access to essential health services, non-related to COVID-19 disease. It is important to plan for continuity of essential services before a public health emergency-related lockdown.
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