Service-users

服务用户
  • 文章类型: Journal Article
    目的:有囤积行为的人往往难以接受治疗。这项研究旨在探索一些被认为从事囤积行为并寻求支持的人的经验。探索寻求帮助的动机,囤积者在获得支持方面面临的障碍,以及促进接受帮助的因素,可以帮助理解如何最好地干预。
    方法:通过社交媒体和支持团体招募了8名自我认定为寻求与囤积行为有关的帮助的人。面试是通过电话或视频电话进行的,在使用解释现象学分析进行转录和分析之前。
    结果:参与者描述了复杂的寻求帮助的叙述,并报告了关于解决他们囤积行为的持续矛盾。确定的四个小组体验主题是具有身份的摔跤;我可以信任谁?;服务不适合;被忽视:他们太忙了,不是人\'。确定了信任他人和服务的困难;服务经历了拒绝,许多参与者寻求除了囤积之外的问题的帮助。在叙述中,获得适当帮助以囤积的问题是主要的,尽管获得同伴支持的参与者认为这很有价值.
    结论:存在内部(例如对判断的恐惧;感到不知所措)和外部(例如服务差距)的障碍,这些障碍使得为囤积行为找到有用的帮助非常困难。服务可以通过采取富有同情心和以人为本的方法来帮助那些寻求帮助的人囤积问题。
    OBJECTIVE: People with hoarding behaviours often struggle to engage in treatment. This study aimed to explore the experiences of a sample of people who identify as engaging in hoarding behaviours and who are seeking support. Exploring motivation to seek help, the barriers those who hoard face in accessing support and what facilitates accepting help, can aid understanding of how best to intervene.
    METHODS: Eight individuals who self-identified as seeking help in relation to hoarding behaviours were recruited via social media and support groups. Interviews were conducted by telephone or video call, before being transcribed and analysed using interpretative phenomenological analysis.
    RESULTS: Participants described complex help-seeking narratives and reported continued ambivalence about addressing their hoarding behaviours. The four group experiential themes identified were Wrestling with identity; Who can I trust?; Services don\'t fit; and Being overlooked: \'they\'re too busy looking at the thing, not the person\'. Difficulties trusting others and services were identified; services were experienced as rejecting and many participants sought help for problems other than their hoarding. Problems accessing appropriate help for hoarding were predominant in the narratives, although participants who had accessed peer support described this as valuable.
    CONCLUSIONS: There are both internal (e.g. fear of judgement; feeling overwhelmed) and external (e.g. service gaps) barriers that make finding useful help for hoarding behaviours very difficult. Services may facilitate those seeking help by taking a compassionate and person-centred approach to hoarding problems.
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  • 文章类型: Journal Article
    在基于信仰的酒精治疗的背景下,“填补了服务提供长期重组留下的空白”,在英格兰和威尔士,酒精政策的关键地域与服务使用者的日常生活之间建立了联系。介绍人种学研究,我强调策略,实践和表现-“玩游戏”-作为服务用户浏览“紧缩”政策的多标量影响,回滚新自由主义治理和“恢复公民身份”侧重于脆弱性的概念,责任化和“下层阶级”行为政治。更具体地说,这项研究的前景是“适合”;“伪造”;“阴谋论”;和/或“精神之旅”,以证明服务使用者对当代酒精政策和治疗制度的复杂而复杂的知识和经验。结论为未来的研究指明了方向。
    Against a backdrop of faith-based alcohol treatment \'filling the gaps\' left by long term restructuring of service provision, funding cuts and marketisation of health and social care this paper makes connections between critical geographies of alcohol policy and service-users everyday lives in England and Wales. Presenting ethnographic research I highlight strategies, practices and performances - \'playing the game\'- as service users navigate the multi-scalar impacts of \'austerity\' policies, rollback neoliberal governance and \'recovery citizenship\' focused on notions of vulnerablity, responsibilisation and \'underclass\' behavioural politics. More specifically, the study foregrounds \'fitting in\'; \'faking it\'; \'conspiracy theories\'; and/or \'spiritual journeys\' to evidence service-users complex and sophisticated knowledges and experiences of contemporary landscapes of alcohol policy and treatment regimes. The conclusion signposts future directions for research.
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  • 文章类型: Journal Article
    背景:心理健康是社会应对心理健康问题的重要组成部分。尽管世界卫生组织强调可用性,可访问性,医疗保健的可接受性和质量是重要的基石,许多欧洲人缺乏高质量的精神保健。从有生活经验的人的角度探索心理健康的定性研究将通过深入了解心理健康使用者来增加以前的研究和知识。这可能对心理健康的发展具有重要意义。因此,本研究的目的是描述有心理健康问题的成年欧洲人的心理健康经验。
    方法:总共,在每个国家招募了50名具有各种心理健康问题经验的参与者进行单独的焦点小组访谈。他们有来自私营和公共部门的经验,以及门诊和门诊精神保健。焦点小组访谈(N=7)是音频记录,逐字转录,并通过主题分析进行分析。分析得出5个主题和13个次主题。
    结果:寻求和试图寻求帮助的主题包含三个子主题,描述了寻求专业帮助的个人门槛,不知道去哪里寻求帮助,以及及时接受帮助的重要性。等待评估和治疗的主题包含两个子主题,包括在通常漫长的转诊过程中被优先考虑与否的感觉和被抛弃的感觉。主题治疗:一个由各个部分组成的计划包含三个子主题,其中包括对量身定制的治疗计划的需求以及药物和人力资源以及治疗协议。主题持续和尊重的护理关系包含两个子主题,描述了以同理心和尊重为特征的持续护理关系的重要性。主题“改进建议”包含三个子主题,强调了促进护理联系和提高对心理健康问题认识的冲动,并希望被视为有潜力的个人。
    结论:促进与精神保健的接触,在转诊过程中保持稳定的联系,量身定制的治疗、同理心和尊重是改善精神保健的重要方面。建议包括发展利益相关者之间的合作实践,以提高社会对心理健康问题的普遍认识。
    BACKGROUND: Mental healthcare is an important component in societies\' response to mental health problems. Although the World Health Organization highlights availability, accessibility, acceptability and quality of healthcare as important cornerstones, many Europeans lack access to mental healthcare of high quality. Qualitative studies exploring mental healthcare from the perspective of people with lived experiences would add to previous research and knowledge by enabling in-depth understanding of mental healthcare users, which may be of significance for the development of mental healthcare. Therefore, the aim of the current study was to describe experiences of mental healthcare among adult Europeans with mental health problems.
    METHODS: In total, 50 participants with experiences of various mental health problems were recruited for separate focus group interviews in each country. They had experiences from both the private and public sectors, and with in- and outpatient mental healthcare. The focus group interviews (N = 7) were audio recorded, transcribed verbatim and analysed through thematic analysis. The analysis yielded five themes and 13 subthemes.
    RESULTS: The theme Seeking and trying to find help contained three subthemes describing personal thresholds for seeking professional help, not knowing where to get help, and the importance of receiving help promptly. The theme Awaiting assessment and treatment contained two subthemes including feelings of being prioritized or not and feelings of being abandoned during the often-lengthy referral process. The theme Treatment: a plan with individual parts contained three subthemes consisting of demands for tailored treatment plans in combination with medications and human resources and agreement on treatment. The theme Continuous and respectful care relationship contained two subthemes describing the importance of continuous care relationships characterised by empathy and respect. The theme Suggestions for improvements contained three subthemes highlighting an urge to facilitate care contacts and to increase awareness of mental health problems and a wish to be seen as an individual with potential.
    CONCLUSIONS: Facilitating contacts with mental healthcare, a steady contact during the referral process, tailored treatment and empathy and respect are important aspects in efforts to improve mental healthcare. Recommendations included development of collaborative practices between stakeholders in order to increase general societal awareness of mental health problems.
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  • 文章类型: Journal Article
    尽管北爱尔兰存在严重的心理健康问题,关于精神卫生服务的系统研究相对缺乏,这些研究可以为法律提供证据基础,政策,和服务发展。本文旨在对北爱尔兰与精神卫生服务提供有关的中心问题进行审查,并收集这些服务的不同利益相关者的看法。这项研究利用了深入的定性访谈,焦点小组,以及一项在线调查,从整个地区的受访者那里收集数据。这种方法包括完成与重要的心理健康专员和高级管理人员的半结构化访谈,以及服务用户和他们的关键员工。焦点小组会议也与精神卫生专业人员一起完成,服务用户,和照顾者。数据收集发生在2014年12月至2015年6月之间。使用主题分析来确定关键问题。调查结果发现,过去十年来,不仅在精神卫生服务的发展方面取得了相当大的进展,但也强调了当前服务的重大局限性。最值得注意的是,提供的优势包括从长期住院护理过渡到基于社区的服务和以人为本的方法。研究人员发现需要改善资金,解决碎片化问题,以及服务提供方面的差距。基于这些发现,作者考虑了与服务发展的人和组织方面有关的实践和政策的含义。特别是,服务的开发应侧重于恢复精神和以人为本和基于关系的方法。还应考虑护理人员的需求,并制定解决污名的方案。
    Although Northern Ireland has high levels of mental health problems, there has been a relative lack of systematic research on mental health services that can provide an evidence base for legal, policy, and service developments. This article aims to provide a review of the central issues relating to mental health service provision in Northern Ireland, and to gather the perceptions of different stakeholders of these services. The study utilised in-depth qualitative interviews, focus groups, and an online survey to collect data from respondents throughout the region. This method involved the completion of semistructured interviews with significant mental health commissioners and senior managers, and with service-users and their key workers. Focus groups sessions were also completed with mental health professionals, service-users, and carers. Data collection occurred between December 2014 and June 2015. Thematic analysis was used to identify key issues. The findings identified that considerable progress had been made not only in the development of mental health services in the last decade, but also highlighted the significant limitations in current services. Most notably, strengths in provision included the transition from long-stay hospital care to community-based services and person-centred approaches. The researchers identified the need to improve funding, address problems with fragmentation, and gaps in service provision. Based on these findings, the authors consider the implications for practice and policy relating to the human and organisational aspects of service development. In particular, services should be developed focusing on a recovery ethos and on person-centred and relationship-based approaches. The needs of carers should additionally be considered and programmes developed to tackle stigma.
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