Organizational Case Studies

组织案例研究
  • DOI:
    文章类型: Journal Article
    背景:医院关闭在美国已变得司空见惯,但仍存在争议。罗德岛纪念医院是一个处境不利的社区的294个床位的医院,由于患者数量下降和成本上升,该医院于2018年关闭。
    方法:在回顾半结构化访谈时采用了定性分析的浸入/结晶方法,公开证词,和公共文件。出现的主题被组织成离散的叙事排版,以说明性报价表示。
    结果:医院关闭的三个主要叙述:1.)财务必然性;2.)公司管理不善;以及3。)系统重新调整。
    结论:关于关闭的重叠和不一致的叙述表明了医院在社区和卫生系统中的复杂作用。承认医院的财务困境和关闭对边缘化社区的负面影响,表明该州医疗保健系统中经济激励措施和公共利益的失调。此案例研究可能会为面临或经历医院关闭的其他社区提供经验教训。
    BACKGROUND: Hospital closures have become commonplace in the United States but remain controversial. Memorial Hospital of Rhode Island was a 294-bed hospital in a disadvantaged community that closed in 2018 amid falling patient volume and rising costs.
    METHODS: Immersion/crystallization method of qualitative analysis was employed in reviewing semi-structured interviews, public testimony, and public documents. Themes that emerged were organized into discrete narrative typographies, represented by illustrative quotations.
    RESULTS: Three main narratives of the hospital\'s closure arose: 1.) financial inevitability; 2.) corporate mismanagement; and 3.) systems realignment.
    CONCLUSIONS: Overlapping and discrepant narratives of the closure demonstrated the complicated role of hospitals within communities and health systems. Acknowledgment of both the hospital\'s financial straits and the negative impacts of closure on a marginalized community demonstrate the malalignment of economic incentives and the public good in the state\'s health care system. This case study may offer lessons for other communities facing or experiencing hospital closure.
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  • 文章类型: Journal Article
    从2018年到2020年,Bridge-to-Home计划是一项为期16个月的合作计划,旨在通过以患者参与为重点的质量改进(QI)计划来改善医院外的护理过渡。参与协作的团队能够实施面向患者的护理过渡包的元素,改善护理过渡的体验,并提高患者合作伙伴和提供者的患者参与能力。在这篇文章中,我们重点介绍了三个不同类型组织的团队案例研究,这些组织的患者参与成熟度不同。关键的推动者和障碍是用一个特定的镜头来确定的,参与努力共同产生变化的过程和经验的护理。这些案例表明,在领导QI倡议时,为患者参与提供支持是相辅相成的,患者参与和QI相互支持和加强,提高了质量计划的成功率,并提高了患者参与的能力。
    The Bridge-to-Home program was launched as a 16-month collaborative from 2018 to 2020 to improve care transitions out of hospital using a patient engagement-focused quality improvement (QI) initiative. Teams that participated in the collaborative were able to implement elements of the patient-oriented care transitions bundle, improve experience of care transitions and increase capacity for patient engagement for both patient partners and providers. In this article, we highlight three case studies of teams in different types of organizations with different levels of patient engagement maturation. Key enablers and barriers are identified with a specific lens on engagement efforts to co-produce changes in the processes and experience of care. These cases illustrate that providing support for patient engagement when leading a QI initiative is mutually reinforcing, where patient engagement and QI support and strengthen each other, resulting in increased success of the quality initiative and increased capacity for patient engagement.
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  • 文章类型: Journal Article
    目的:本研究调查了医院如何通过使用从制造业借用的基准和流程改进技术来增加患者通过急诊科的流量。
    方法:对澳大利亚一家公立医院进行了深入的案例研究,多方法数据收集程序,系统考虑对急诊科(ED)值流进行基准测试并确定性能抑制剂。
    结果:由于流程效率低下和控制薄弱,导致了高水平的价值流不确定性。患者流量的减少源于高级管理层对简单化政府目标的承诺,缺乏基本运营管理技能的临床工作人员,和支离破碎的信息系统。高初级/高级工作人员比率加剧了缺乏职能间整合和时间和物质资源利用不善,增加危重患者事件的风险。
    结论:这项研究仅限于一个案例;因此,进一步的研究应评估价值流成熟度以及其他经历患者流延迟的急诊科的相关性能推动者和抑制剂。
    结论:这项研究说明了医院管理者如何使用系统思维和无环境绩效基准措施来确定所需的干预措施和可转移的最佳实践,以实现无缝的患者流动。
    结论:这项研究首次将无缝医疗保健系统的理论概念应用于Parnaby和Towill(2008)定义的急性护理。它也是第一个在澳大利亚公共医疗保健环境中使用不确定性圈模型来客观地衡量急诊科的价值流成熟度。
    OBJECTIVE: This study investigates how a hospital can increase the flow of patients through its emergency department by using benchmarking and process improvement techniques borrowed from the manufacturing sector.
    METHODS: An in-depth case study of an Australasian public hospital utilises rigorous, multi-method data collection procedures with systems thinking to benchmark an emergency department (ED) value stream and identify the performance inhibitors.
    RESULTS: High levels of value stream uncertainty result from inefficient processes and weak controls. Reduced patient flow arises from senior management\'s commitment to simplistic government targets, clinical staff that lack basic operations management skills, and fragmented information systems. High junior/senior staff ratios aggravate the lack of inter-functional integration and poor use of time and material resources, increasing the risk of a critical patient incident.
    CONCLUSIONS: This research is limited to a single case; hence, further research should assess value stream maturity and associated performance enablers and inhibitors in other emergency departments experiencing patient flow delays.
    CONCLUSIONS: This study illustrates how hospital managers can use systems thinking and a context-free performance benchmarking measure to identify needed interventions and transferable best practices for achieving seamless patient flow.
    CONCLUSIONS: This study is the first to operationalise the theoretical concept of the seamless healthcare system to acute care as defined by Parnaby and Towill (2008). It is also the first to use the uncertainty circle model in an Australasian public healthcare setting to objectively benchmark an emergency department\'s value stream maturity.
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  • 文章类型: Journal Article
    在这项研究中,我们旨在全面分析网格管理模式中风险防控机制的有效性,以防范社区风险。我们强调要彻底检查风险防控机制,加大城市社区风险管理力度,特别是在应对COVID-19等不可预见的疫情时。
    案例研究被广泛认为是研究中国治理的最有效方法之一。在这项研究中,“岳鲁模型”作为一个说明性的例子,展示了网格化管理在社区风险治理中的应用和有效性。为了确保案例研究的有效性,必须坚持代表性原则。案件数据的收集涉及主要和次要来源的组合,补充信息是通过微信进行的后续调查获得的,电话,和其他手段,从而提高数据的全面性和准确性。
    我们的分析揭示了有关网格管理模式影响的重要发现,在管理过程中发挥“社会安全阀”的三重作用:(1)社区减压功能,(2)社区报警功能,(3)社区整合功能。此外,探索网格化管理机制在解决社区风险中的适应性,强调其有效性和广泛应用的潜力。
    这项研究的结果表明:首先,在大数据平台上建立不同部门之间共享的信息库至关重要。其次,应通过多个部门之间的协作努力,建立一个动态的政府公共信息内部网络。第三,实施定期(或定期)预警机制至关重要。最后,强烈建议建立一支高素质的电网管理人才队伍。我们的研究为加强社区风险治理提供了宝贵的见解。
    UNASSIGNED: In this study, we aim to provide a comprehensive analysis of the effectiveness of the risk prevention and control mechanism within the grid management model for community risk prevention. We emphasize the importance of thoroughly examining the risk prevention and control mechanism to enhance risk management efforts in urban communities, particularly in response to unforeseen outbreaks such as COVID-19.
    UNASSIGNED: Case studies are widely acknowledged as one of the most effective approaches to examine governance in China. In this study, the \"Yuelu Model\" serves as an illustrative example to demonstrate the application and effectiveness of grid management in community risk governance. To ensure the validity of the case study, it is imperative to adhere to the principle of representativeness. The collection of case data involves a combination of primary and secondary sources, and supplementary information is obtained through follow-up investigations conducted via WeChat, telephone, and other means, thereby enhancing the comprehensiveness and accuracy of the data.
    UNASSIGNED: Our analysis reveals significant findings regarding the impact of the grid management model, fulfilling a triple role as a \"Social Safety Valve\" in the management process: (1) Community stress reduction function, (2) Community alarm function, and (3) Community integration function. Furthermore, we explore the adaptability of the grid management mechanism in addressing community risks, highlighting its effectiveness and potential for broader application.
    UNASSIGNED: The findings of this study suggest that: Firstly, it is crucial to establish a shared information repository among different departments on a big data platform. Secondly, a dynamic government public information internal network should be established through collaborative efforts among multiple departments. Thirdly, implementing a regular (or periodic) early warning mechanism is essential. Lastly, the establishment of a high-quality talent team for power grid management is highly recommended. Our research provides valuable insights to enhance community risk governance.
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  • 文章类型: Journal Article
    鉴于在线需求的增长,研究生学位课程需要指导高等教育机构内的计划规划和评估专业人员利用持续质量改进(CQI)策略。利用设计思维和CQI原理,本案例研究的目的是描述一个CQI项目,该项目旨在通过在线博士课程的学习计划,更好地了解成年学生的学习经验。作为CQI项目的一部分,价值流映射(VSM)用于获得对教师和工作人员指导学生通过他们的学习计划所需的行动的可见性和观点。VSM过程提供了导致对话的信息,这些对话进一步促进了CQI的努力,并导致了成人教育计划的变化,这将使所有学生受益。为用户带来更好的质量和更积极的体验的改进过程是有价值的。本案例研究展示了这些过程,挑战,教训,以及使用VSM的未来方向,以更好地了解为成人学习者设计的在线研究生课程。
    Given the rise in demand for online, graduate degree programs there is a need to guide program planning and evaluation professionals within institutions of higher education to utilize continuous quality improvement (CQI) strategies. Using principles of design thinking and CQI, the purpose of this case study was to describe a CQI project that sought to develop a better understanding of adult students\' experience progressing through their plan of study in an online doctoral program. As part of the CQI project, value stream mapping (VSM) was used to gain visibility and perspective on the actions required by faculty and staff to guide students through their plan of study. The VSM process provided information that led to conversations that furthered the CQI efforts and led to changes in the adult education program that would benefit all students. Improvement processes that lead to better quality and more positive experiences for users are valuable. This case study demonstrates the processes, challenges, lessons, and future directions in the use of VSM to better understand online graduate programs designed for adult learners.
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  • 文章类型: Journal Article
    学术实践和部门由三方护理任务定义,教育,和研究,被认为是相辅相成的。但在实践中,学术教师经常经历这三个任务作为竞争而不是互补的优先事项。这种孤立的方法干扰了作为学习卫生系统的创新,在该系统中,三方任务以实际方式相互加强。本文介绍了一个纵向案例,在一个大型家庭医学部协调学术任务,以便任务和人员以互利的方式互动,为患者创造价值,学习者,和教员。我们描述了具体的经验,实施,以及协调任务作为可行战略和文化的例子。“协调”意味着没有一个任务服从或驱逐其他人;每个任务通知和加强其他人(在实践中迅速),而教师体验三方任务作为一个连贯的整个教师工作。因为学术部门是一个复杂的工作和关系系统,采用了领导复杂自适应系统的概念:(1)“足够好”的愿景,(2)频繁和富有成效的互动,和(3)一些简单的规则。这些帮助人们协调他们的工作,而不告诉他们该做什么,when,以及如何。我们在这里的目标是强调协调任务的具体例子,作为一种可行的操作方法,提出了它为学习卫生系统和潜在改善教师福祉奠定基础的方法。
    Academic practices and departments are defined by a tripartite mission of care, education, and research, conceived as being mutually reinforcing. But in practice, academic faculty have often experienced these 3 missions as competing rather than complementary priorities. This siloed approach has interfered with innovation as a learning health system in which the tripartite missions reinforce each other in practical ways. This paper presents a longitudinal case example of harmonizing academic missions in a large family medicine department so that missions and people interact in mutually beneficial ways to create value for patients, learners, and faculty. We describe specific experiences, implementation, and examples of harmonizing missions as a feasible strategy and culture. \"Harmonized\" means that no one mission subordinates or drives out the others; each mission informs and strengthens the others (quickly in practice) while faculty experience the triparate mission as a coherent whole faculty job. Because an academic department is a complex system of work and relationships, concepts for leading a complex adaptive system were employed: (1) a \"good enough\" vision, (2) frequent and productive interactions, and (3) a few simple rules. These helped people harmonize their work without telling them exactly what to do, when, and how. Our goal here is to highlight concrete examples of harmonizing missions as a feasible operating method, suggesting ways it builds a foundation for a learning health system and potentially improving faculty well-being.
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  • 文章类型: Journal Article
    背景:住房等社会需求,employment,食物,收入和社会隔离对个人产生了重大影响,家庭和社区。个人越来越多地向健康环境提出社会需求,它们没有能力满足非医疗需求。社会处方是一种连接健康的系统方法,社会和社区部门,以更好地满足社会需求,改善健康和福祉。社会处方干预措施正在全球范围内实施。随着国际卫生和社会护理系统的变化,重要的是,社会处方干预措施应与主要利益相关者共同设计,以确保它们能够在当地系统内实施和持续。
    方法:本澳大利亚案例研究提供了在区域区域共同设计社会处方服务模型的过程的详细描述。举办了四个共同设计讲习班,两名与卫生和社会护理专业人员,两名与社区成员。该项目遵循了一个迭代的资源过程,规划,招募,致敏,促进,反思和建设整个车间的变化。
    结果:通过此过程,主要利益相关者能够成功地共同设计该地区的社会护理处方模式。
    结论:通过演示我们项目中使用的工艺和材料,我们的目标是为社会处方打开共同设计的“黑匣子”,并为他人提供适应和利用的想法和资源。
    该项目由一个由大学研究人员(作者C.O.和S.B.)组成的指导委员会设计和实施,地方政府(作者D.A.)和卫生,社会和社区服务(作者B.G.,M.W.,J.O.和S.R.)。指导委员会成员参与项目设计,参与者招募,研讨会便利化,数据分析和解释。
    BACKGROUND: Social needs such as housing, employment, food, income and social isolation are having a significant impact on individuals, families and communities. Individuals are increasingly presenting to health settings with social needs, which are ill-equipped to address nonmedical needs. Social prescribing is a systematic approach connecting the health, social and community sectors to better address social needs and improve health and wellbeing. Social prescribing interventions are being implemented world-wide. With variability in health and social care systems internationally, it is important that social prescribing interventions are co-designed with key stakeholders to ensure they can be implemented and sustained within local systems.
    METHODS: This Australian case study provides a detailed description of the process undertaken to co-design a social prescribing service model in a regional area. Four co-design workshops were undertaken, two with health and social care professionals and two with community members. The project followed an iterative process of resourcing, planning, recruiting, sensitising, facilitation, reflection and building for change across the workshops.
    RESULTS: Through this process, key stakeholders were able to successfully co-design a social prescribing model of care for the region.
    CONCLUSIONS: By demonstrating the process and materials used in our project, we aim to open the \'black box\' of co-design for social prescribing and provide ideas and resources for others to adapt and utilise.
    UNASSIGNED: The project was designed and undertaken by a steering committee comprising university-based researchers (authors C. O. and S. B.), local government (author D. A.) and health, social and community services (authors B. G., M. W., J. O. and S. R.). Members of the steering committee participated in project design, participant recruitment, workshop facilitation, data analysis and interpretation.
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  • 文章类型: Journal Article
    有这么多可用的数据,卫生系统领导者面临的挑战是筛选所有这些信息,以找到最有用的决策信息。MeritusHealth实施了有效的方法来理解,使用,并传达大量数据以减轻一些负担。这些过程包括全系统的日常聚会,仪表板,和标准化的沟通写作。
    With so much data available, health system leaders are challenged with sifting through it all to find the most useful information for decision-making. Meritus Health implemented effective approaches to understand, use, and communicate large amounts of data to alleviate some of this burden. These processes include system-wide daily huddles, dashboards, and standardized communication write-ups.
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  • 文章类型: Journal Article
    将原始数据转换为可理解和可操作的信息,医疗保健领导者必须利用能够推动战略创新的决策工具,改进流程,塑造医疗保健的未来。医疗保健服务的持续变化需要不断监控不断扩大的数据范围。人口统计,心理学,和护理的可用性都必须考虑,以及提供者实践模式,患者利用率,临床和服务质量,成本,和许多其他关键变量随着时间的推移。RWJBarnabasHealth正在导航其数据管理方法的重大变化。统一的运营模式正在推动标准化,持续改进质量,和整个系统的成本降低。该解决方案基于电子健康记录系统,旨在满足整个系统的需求,一系列精心挑选的外部数据源,和商业智能工具,使领导者能够从所有可用数据中快速获取见解。
    To translate raw data into information that is understandable and actionable, healthcare leaders must leverage decision-making tools that can drive strategic innovation, improve processes, and shape the future of healthcare. Continuous changes in healthcare delivery require constant monitoring of an expanding range of data. Population demographics, psychographics, and availability of care all must be considered, as well as provider practice patterns, patient utilization, clinical and service quality, costs, and many other key variables over time. RWJBarnabas Health is navigating significant changes in its approach to managing data. A unified operating model is driving standardization, continuous quality improvement, and cost reductions across the system. The solution is based on an electronic health record system designed to meet the needs of the entire system, an array of carefully selected external data sources, and a business intelligence tool to enable leaders to quickly draw insights from all the available data.
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  • 文章类型: Journal Article
    目的:探讨嵌入式研究在弥合研究证据及其在公共卫生实践中的实施之间的差距方面的潜力。
    方法:使用案例研究方法,对4名嵌入式研究人员进行了半结构化访谈,9名公共卫生从业人员,和4个其他利益相关者(2名教师和2名学生)在四个案例研究网站。网站和个人是有目的地选择的。网站包括两个地方当局,一所中学,一个体育组织。采用专题数据分析对定性数据进行分析。
    结果:确定了四个主题:(1)建立和维护关系,(2)与利益相关者合作,(3)告知实践,和(4)临界反射。
    结论:嵌入式研究人员与从业者和其他利益相关者建立并保持关系以进行研究。来自共同制作的研究的证据为未来的实践和研究提供了信息,以改善向公众提供的服务和交付。因此,嵌入式研究人员利用他们的角色来弥合公共卫生实践中的研究证据-实施差距。
    OBJECTIVE: To investigate the potential of embedded research in bridging the gap between research evidence and its implementation in public health practice.
    METHODS: Using a case study methodology, semi-structured interviews were conducted with 4 embedded researchers, 9 public health practitioners, and 4 other stakeholders (2 teachers and 2 students) across four case study sites. Sites and individuals were purposively selected. Sites included two local authorities, one secondary school, and one sports organisation. Thematic data analysis was adopted to analyse the qualitative data.
    RESULTS: Four themes were identified: (1) building and maintaining relationships, (2) working with stakeholders, (3) informing practice, and (4) critical reflection.
    CONCLUSIONS: Embedded researchers build and maintain relationships with practitioners and other stakeholders to produce research. Evidence from the co-produced research informs future practice and research to improve service and delivery rendered to the public. Thus, embedded researchers use their role to bridge the research evidence - implementation gap in public health practice.
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