目的:分析某院住院患者磁共振成像(MRI)检查服务体验及心理状况的影响因素,并提出针对性的解决措施。通过分析MRI检查经验和对患者心理影响,优化检查流程和护理。
方法:对海口市两家三级综合医院的MRI检查室进行随机抽样,206例符合研究标准的患者接受了现场调查.
结果:(1)患者检查服务的平均得分最低的项目是检查期间是否向患者提供耳塞(B8=0.47)。(2)环境物流体验(16.83±3.036)在三个服务体验维度中得分最低。(3)患者的平均焦虑评分为5.38分。(4)患者的检查体验与检查服务体验呈正相关。(5)月收入较高的患者焦虑程度降低(系数=-2.334),四肢MRI检查缓解了焦虑(系数=-4.782)。
结论:环境物流因素,服务态度差,考试地点,和收入是影响患者MRI检查经验和心理状况的最显著因素,可以通过提供信息来改进,改善等待环境,提供有针对性的患者教育,并立即评估经验。
OBJECTIVE: To analyze factors influencing the service experience of magnetic resonance imaging (MRI) examination and psychological status of patients admitted to a hospital and propose targeted solutions, and optimize the examination process and nursing by analyzing the MRI examination experience and psychological effect on patients.
METHODS: The MRI examination rooms of two tertiary general hospitals in Haikou City were sampled at random, and 206 patients who met the study criteria were surveyed on site.
RESULTS: (1) The item with the lowest mean score for patient examination services was whether earplugs were provided to the patient during the examination (B8 = 0.47). (2) Environmental logistics experience (16.83 ± 3.036) received the lowest score among the three service experience dimensions. (3) The average anxiety score of the patients was 5.38. (4) There was a positive correlation between the examination experience and the examination service experience of the patients. (5) Patients with higher monthly income had decreased anxiety (coefficient = -2.334), and MRI examination of the extremities relieved the anxiety (coefficient = -4.782).
CONCLUSIONS: The environmental logistics factors, poor service attitude, examination site, and income were the most significant factors affecting the MRI examination experience and psychological status of patients, which can be improved by providing information, enhancing the waiting environment, providing targeted patient education, and evaluating the experience immediately.