■COVID-19大流行意味着切断了通常进入医院的通道,拒绝患者每天从他们的亲戚和朋友的访问。医务人员和亲属之间的标准沟通也受到影响,对整体护理有负面影响。我们开发了一种电子通信解决方案,以重新建立与患者家属的主动日常沟通。
■通信软件允许家庭每天接受跨专业(医疗,护理,和物理治疗)通过短信更新,对患者术后临床状态的影响。通过前瞻性随机研究评估了这种交流的赞赏和表现。两组比较(D组,32名患者“数字”每天接收短信,和S组,16名没有短信的患者“标准”),通过COVID-19限制下的专门调查评估满意度。此外,私人外向vs.病人和他们的亲属之间的交流(电话和短信,两组)在术后住院的不同时间范围内进行分析。
■两组人口的平均年龄为66±7岁。在所有情况下,D组成功采用了数字通信服务,总共发送155封通信(每位患者4.84封)。从亲戚那里接到的电话在D组中是13S组22(0.4vs.每位患者1.4次呼叫,p=0.002)。患者\'外向与两组在每个时间段内的来往交通流量相等(术后前两天与其余),独立于数字通信。比较沟通满意度(从1到7),D组的信息水平和可理解性分别为6.7和S组5.6(p=0.004)。术后前三天对数字通信的欣赏最高。
■由COVID-19大流行引起的限制产生了关于专业间交流的数字解决方案的简单有效的想法。提供这项数字服务,它补充而不是取代经典的交流,减轻了家庭知情的需求,并大大提高了对医疗保健服务的总体满意度。
COVID-19大流行中断了与医院患者的接触,并切断了身体接触,拒绝患者,他们的家人,和医务人员对他们的逗留进度进行必要的持续沟通。这已经成为必要,因此,通过引入创新的数字通信解决方案来弥补“物理”面对面互动的不足。我们的跨专业项目旨在评估医院与家庭之间的数字通信服务的整体满意度和接受度,患者术后临床情况的更新。具体来说,电子病历附带的数字通信模块的引入使亲戚可以每天被告知。该模块/软件的开发使家庭能够每天收到,跨专业和主动数字更新,在他们相对的术后逗留。
UNASSIGNED: The COVID-19 pandemic entailed cutting off the usual access to hospitals, denying patients daily visits from their relatives and friends. The standard communication between medical staff and relatives also suffered, with a perceived negative impact on overall care. We developed an electronic communication solution to re-establish a proactive daily communication with patients\' families.
UNASSIGNED: The communication software allowed families to receive daily interprofessional (medical, nursing, and physiotherapy) updates by text message, on patients\' postoperative clinical state. Appreciation and performance of this communication was evaluated through a prospective randomised study. Two groups were compared (group D, 32 patients \"Digital\" receiving daily SMS, and group S, 16 patients \"Standard\" without SMS), assessing satisfaction through dedicated surveys under COVID-19 restrictions. Moreover, private outgoing vs. incoming communication flow between patients and their relatives (phone calls and text messages, for both groups) were analysed at different timeframes of the postoperative hospital stay.
UNASSIGNED: Mean age of the population was 66 ± 7 years for both groups. The digital communication service was successfully adopted in group D in all cases, sending overall 155 communications (4.84 per patient). Calls received from relatives were 13 in group D vs. 22 in group S (0.4 vs. 1.4 calls per patient, p = 0.002). Patients\' outgoing vs. incoming traffic flow was equal in the two groups for every timeframe (first two postoperative days vs. the rest), independently from digital communication. Comparing satisfaction of communication (from 1 to 7), level of information and understandability resulted in 6.7 in group D vs. 5.6 in group S (p = 0.004). Appreciation of digital communication was highest during the first three postoperative days.
UNASSIGNED: The restrictions caused by the COVID-19 pandemic generated simple and effective ideas on digital solutions for interprofessional communication. Offering this digital service, which complements rather than replace the classic communication, eased the need of the families to be informed and significantly enhanced the overall satisfaction regarding the healthcare service.
UNASSIGNED: The COVID-19 pandemic has interrupted access to hospital patients and cut off physical contact, denying patients, their families, and medical staff the necessary constant communication about the progress of their stay. It has become necessary, therefore, to compensate for the lack of \"physical\" face-to-face interaction by introducing innovative digital communication solutions. Our interprofessional project aims to assess the overall satisfaction and acceptance of digital communication service between the hospital and the families, updating on postoperative clinical condition of patients. Specifically, the introduction of a digital communication module attached to the electronic patient record allows relatives to be informed on a daily basis. The development of this module/software enabled families to receive daily, interprofessional and proactive digital updates, on their relative ones\' postoperative stay.