背景:开发了eCOVID19建议地图和上下文化网关(RecMap)网站,以确定所有COVID-19指南,评估准则的可信度和可信度,并提出各种利益相关者团体可以理解的建议。迄今为止,在访问和使用RecMap网站进行COVID-19健康决策时,几乎没有做任何事情来了解和探索父母的经验。
目标:探索(1)父母在哪里寻找COVID-19健康信息,以及为什么,(2)父母在访问和使用RecMap网站做出健康决策时的用户体验,(3)需要开展哪些知识动员活动来提高家长的意识,使用,并参与RecMap网站。
方法:我们使用半结构化访谈和与居住在加拿大的18岁或18岁以下儿童的父母进行大声思考的活动进行了定性描述性研究。参与者被要求在RecMap网站上提供反馈,并在浏览网站时“大声思考”,以找到相关的COVID-19健康建议。使用基于网络的问卷收集人口统计信息。混合演绎和归纳主题方法指导分析和数据综合。
结果:共有21名参与者(13/21,62%的母亲)接受了采访,并参加了一次大声思考活动。数据分为四个部分,从数据中演绎和归纳地出现的关键要素的代表:(1)寻求COVID-19行为和偏好的父母信息,(2)RecMap网站可用性,(3)RecMap网站的感知有用性,(4)知识动员战略,以提高认识,使用,和RecMap网站的参与。父母主要使用互联网来查找COVID-19信息,并专注于他们认为可信的来源,值得信赖,简单,和参与。随着流行病的发展,参与者寻求信息的行为发生了变化,特别是他们感兴趣的主题和搜索频率。在这项研究之前,大多数父母都不知道RecMap网站,但对其概念和布局感到满意,并表示打算使用并与他人分享。家长在使用RecMap网站时遇到了一些障碍,并提出了需要改进的关键领域,以促进其可用性和感知有用性。建议包括为外行受众提供更用户友好的主页(独立的面向公众的用户界面),改进搜索和过滤选项,更快的导航,更清晰的标题,更多家庭友好的图形,并改善移动友好的访问。还表达了传播RecMap网站的若干战略,包括传统和非传统方法的混合(施舍和社交媒体),在父母经常光顾的可靠和高流量的地方。
结论:总体而言,父母喜欢RecMap网站的概念,但有一些建议来提高其可用性(语言,导航,和网站界面)。这些发现可用于改善父母的RecMap网站,并为开发和传播有效的基于网络的健康信息工具和资源提供见解。
BACKGROUND: The eCOVID19 Recommendations Map & Gateway to Contextualization (RecMap) website was developed to identify all COVID-19 guidelines, assess the credibility and trustworthiness of the guidelines, and make recommendations understandable to various stakeholder groups. To date, little has been done to understand and explore parents\' experiences when accessing and using the RecMap website for COVID-19 health decision-making.
OBJECTIVE: To explore (1) where parents look for COVID-19 health information and why, (2) parents\' user experience when accessing and using the RecMap website to make health decisions, and (3) what knowledge mobilization activities are needed to increase parents\' awareness, use, and engagement with the RecMap website.
METHODS: We conducted a qualitative descriptive
study using semistructured interviews and a think-aloud activity with parents of children aged 18 years or younger living in Canada. Participants were asked to provide feedback on the RecMap website and to \"think aloud\" as they navigated the
website to find relevant COVID-19 health recommendations. Demographic information was collected using a web-based questionnaire. A hybrid deductive and inductive thematic approach guided analysis and data synthesis.
RESULTS: A total of 21 participants (13/21, 62% mothers) were interviewed and participated in a think-aloud activity. The data were categorized into four sections, representative of key elements that deductively and inductively emerged from the data: (1) parent information seeking behaviors and preferences for COVID-19, (2) RecMap website usability, (3) perceived usefulness of the RecMap website, and (4) knowledge mobilization strategies to increase awareness, use, and engagement of the RecMap
website. Parents primarily used the internet to find COVID-19 information and focused on sources that they determined to be credible, trustworthy, simple, and engaging. As the pandemic evolved, participants\' information-seeking behaviors changed, specifically their topics of interest and search frequency. Most parents were not aware of the RecMap
website before this
study but found satisfaction with its concept and layout and expressed intentions to use and share it with others. Parents experienced some barriers to using the RecMap website and suggested key areas for improvement to facilitate its usability and perceived usefulness. Recommendations included a more user-friendly home page for lay audiences (separate public-facing user interface), improving the search and filter options, quicker navigation, clearer titles, more family-friendly graphics, and improving mobile-friendly access. Several strategies to disseminate the RecMap website were also expressed, including a mix of traditional and nontraditional methods (handouts and social media) in credible and high-traffic locations that parents frequent often.
CONCLUSIONS: Overall, parents liked the concept of the RecMap website but had some suggestions to improve its usability (language, navigation, and
website interface). These findings can be used to improve the RecMap website for parents and offer insight for the development and dissemination of effective web-based health information tools and resources for the general public.