Universal Health Insurance

全民健康保险
  • 文章类型: English Abstract
    Morocco is carrying out several actions to generalize basic compulsory health insurance (CHI). Managing this project requires coordination, information sharing, and the commitment of all actors to the goal of covering an additional 22 million people. One of the key factors for achieving this objective is the implementation of a unified registration system.
    The aim is to analyze the existing situation and the feasibility of implementing a unified registration system, and to describe the potential positive impact of the latter on the extension of CHI.
    This work is based on a diagnosis of the current situation. It draws on the legal framework, all available documents and figures, and on an analytical reading supported by existing literature. It reveals that due to the inadequacy or even the absence of an appropriate legal basis, each managing body has its own registration system. The lack of a unified system has given rise to a number of constraints. These concern, among other things: (i) mobility between or within schemes, which does not operate smoothly because it leads to re-registration (ii) inadequate monitoring of double benefit claims, which is the case for more than one scheme, due to insufficient and hesitant anti-fraud action (iii) the sharing and use of reliable data, which hinders decision making, evaluation, and monitoring.
    It is essential to adopt legal texts that will provide the basis for a unified system with regulations enabling the participation of all stakeholders, with the aim of steering the roll-out of CHI effectively and efficiently.
    Le Maroc mène, depuis quelques années, plusieurs actions permettant de généraliser l’assurance maladie obligatoire (AMO). Le pilotage de ce chantier nécessite la coordination, le partage d’informations et l’engagement de tous les acteurs afin de couvrir 22 millions de personnes supplémentaires. L’un des éléments clés pour optimiser la réalisation de cet objectif consiste à mettre en place un système unifié d’immatriculation.
    Analyser l’existant et la faisabilité de la mise en place d’un système unifié d’immatriculation, tout en précisant ses retombées positives sur l’extension de l’AMO.
    Ce travail, fondé sur un diagnostic, appuyé par l’arsenal juridique, des documents et des chiffres disponibles ainsi qu’une lecture analytique renforcée par la littérature existante, a permis de constater que, du fait de l’insuffisance voire l’absence d’un soubassement juridique adapté, chaque organisme gestionnaire a son propre système d’immatriculation. L’absence d’un système unifié gêne notamment : 1) la mobilité entre régimes ou intra-régimes, étant donné qu’elle ne se fait pas de manière fluide car elle génère la ré-immatriculation ; 2) le contrôle du double bénéfice d’un régime insuffisamment organisé et incapable de lutter contre la fraude ; 3) le partage et l’exploitation de données fiables empêchant d’assurer de manière appropriée le suivi, l’évaluation et la prise de décision.
    Il est indispensable d’adopter des textes juridiques pour fonder un système unifié qui permettra l’encadrement et l’engagement de toutes les parties prenantes dans l’objectif de piloter la généralisation de l’AMO avec efficacité et efficience.
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  • 文章类型: Journal Article
    背景:越南实现全民健康覆盖(UHC)和财政保护的可持续资金的主要机制是通过其社会健康保险(SHI)计划。在获取方面取得了稳步进展,到2020年,超过90%的人口在SHI注册。2022年,作为向增加国内医疗保健融资的更大过渡的一部分,结核病(TB)服务已纳入SHI。这一变化要求结核病患者在地区一级设施使用SHI进行治疗或自费服务。这项研究是为这种转变做准备的。它旨在更多地了解没有保险的结核病患者,评估将他们纳入SHI的可行性,并确定他们在此过程中面临的障碍。
    方法:在2018年11月至2022年1月之间,在河内和胡志明市的十个地区使用融合并行设计进行了混合方法案例研究,越南。定量数据是通过一项试点干预措施收集的,旨在促进未参保结核病患者的SHI注册。计算描述性统计数据。对34名参与者进行了定性访谈,他们被有目的地取样以获得最大变异。通过归纳法对定性数据进行分析,并通过框架分析确定主题。对定量和定性数据源进行了三角剖分。
    结果:我们尝试将115名未参保的结核病患者纳入SHI;76.5%的人能够注册。平均而言,获得SHI卡需要34.5天,每户花费66美元。主题表明,缺乏知识,每年保费的高成本,以家庭为基础的登记要求是SHI入学的障碍。与会者指出,替代注册机制和更大的程序灵活性,特别是对于没有证件的人,需要在城市中心实现SHI的全面人口覆盖。
    结论:发现了结核病患者参加SHI的重要障碍。由于缺乏所需的文档,四分之一的个人在获得增强的支持后仍无法注册。在这一卫生筹资过渡过程中获得的经验与其他中等收入国家有关,因为它们致力于为传染病的治疗提供财政保护。
    BACKGROUND: Vietnam\'s primary mechanism of achieving sustainable funding for universal health coverage (UHC) and financial protection has been through its social health insurance (SHI) scheme. Steady progress towards access has been made and by 2020, over 90% of the population were enrolled in SHI. In 2022, as part of a larger transition towards the increased domestic financing of healthcare, tuberculosis (TB) services were integrated into SHI. This change required people with TB to use SHI for treatment at district-level facilities or to pay out of pocket for services. This study was conducted in preparation for this transition. It aimed to understand more about uninsured people with TB, assess the feasibility of enrolling them into SHI, and identify the barriers they faced in this process.
    METHODS: A mixed-method case study was conducted using a convergent parallel design between November 2018 and January 2022 in ten districts of Hanoi and Ho Chi Minh City, Vietnam. Quantitative data were collected through a pilot intervention that aimed to facilitate SHI enrollment for uninsured individuals with TB. Descriptive statistics were calculated. Qualitative interviews were conducted with 34 participants, who were purposively sampled for maximum variation. Qualitative data were analyzed through an inductive approach and themes were identified through framework analysis. Quantitative and qualitative data sources were triangulated.
    RESULTS: We attempted to enroll 115 uninsured people with TB into SHI; 76.5% were able to enroll. On average, it took 34.5 days to obtain a SHI card and it cost USD 66 per household. The themes indicated that a lack of knowledge, high costs for annual premiums, and the household-based registration requirement were barriers to SHI enrollment. Participants indicated that alternative enrolment mechanisms and greater procedural flexibility, particularly for undocumented people, is required to achieve full population coverage with SHI in urban centers.
    CONCLUSIONS: Significant addressable barriers to SHI enrolment for people affected by TB were identified. A quarter of individuals remained unable to enroll after receiving enhanced support due to lack of required documentation. The experience gained during this health financing transition is relevant for other middle-income countries as they address the provision of financial protection for the treatment of infectious diseases.
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  • 文章类型: Editorial
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  • 文章类型: Journal Article
    卫生系统是复杂的实体。墨西哥的卫生系统包括私营和公共部门,以及基于社团主义标准针对不同人群的子系统。使用两个概念可以更好地理解缺乏统一及其后果,分割和碎片化。这些揭示了阻碍墨西哥和其他低收入和中等收入国家在实现普遍性和公平性方面取得进展的机制和战略。分割是指按劳动力市场中的职位划分的人口分离。碎片化是指机构,在财务方面,卫生保健水平,陈述了护理系统,和组织模式。这些因素解释了每个机构向其人口提供的资源分配和一揽子保健服务的不公平。克服分割将需要从就业转变为公民身份,以此作为获得公共医疗保健资格的基础。通过建立一个共同的保证利益包,可以避免碎片化的缺点。墨西哥说明了这两个概念如何表征低收入和中等收入国家的共同现实。
    Health systems are complex entities. The Mexican health system includes the private and public sectors, and subsystems that target different populations based on corporatist criteria. Lack of unity and its consequences can be better understood using two concepts, segmentation and fragmentation. These reveal mechanisms and strategies that impede progress toward universality and equity in Mexico and other low- and middle-income countries. Segmentation refers to separation of the population by position in the labour market. Fragmentation refers to institutions, and to financial aspects, health care levels, states\' systems of care, and organizational models. These elements explain inequitable allocation of resources and packages of health services offered by each institution to its population. Overcoming segmentation will require a shift from employment to citizenship as the basis for eligibility for public health care. Shortcomings of fragmentation can be avoided by establishing a common package of guaranteed benefits. Mexico illustrates how these two concepts characterize a common reality in low- and middle-income countries.
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  • 文章类型: Journal Article
    背景:本文档描述了两个定性的计划案例研究,这些案例记录了实施数字金融服务(DFS)的健康经验,重点是扩大全民健康覆盖(UHC)。之所以选择卢旺达的CBHI3MS系统以及肯尼亚的i-PUSH和医疗信贷基金计划,是因为它们代表了数字融资技术的创新使用,以大规模支持UHC计划。
    方法:这些研究于2021年4月至8月进行,作为更广泛的数字金融服务环境评估的一部分,该评估使用混合方法过程评估来回答三个问题:1)实施该计划的经验是什么,2)它是如何影响卫生系统绩效的,and3)whatwastheclient/beneficiorexperience?Qualitativeinterviewsinvolvedarangeofengagedstakeholders,包括实施者,开发者,以及来自这两个国家接受检查的项目的客户/用户。次要数据用于描述关键项目趋势。
    结果:受访者一致认为,DFS通过提高系统的响应能力来提高卫生系统的性能,使程序能够根据新的法律或客户提出的功能对数字服务进行更改,并改善对高质量数据的访问,以更好地管理和提高服务质量。关键线人和次要数据证实,这两种实施方式都可能有助于增加健康保险的覆盖面;然而,市场动态的其他变化也可能影响这些变化。项目经理和一些受益者赞扬了数字功能的实用性,与纸质系统相比,并注意到它们对个人储蓄行为的影响,有助于提高家庭的韧性。
    结论:一些实施考虑因素是成功实施DFS的促进因素或障碍,包括对一般信通技术基础设施进行多部门投资的重要性,利用现有社区资源(CHW和移动货币代理)来提高入学率并帮助克服数字鸿沟的价值,以及在政府和私营部门组织之间发展信任的重要性。这些研究导致制定了五项主要建议,以设计和实施纳入DFS的卫生计划。
    BACKGROUND: This document describes two qualitative programmatic case studies documenting experiences implementing digital financial services (DFS) for health with a focus on expanding access to universal health coverage (UHC). The CBHI 3MS system in Rwanda and the i-PUSH and Medical Credit Fund programs in Kenya were selected because they represent innovative use of digital financing technologies to support UHC programs at scale.
    METHODS: These studies were conducted from April-August 2021 as part of a broader digital financial services landscape assessment that used a mixed methods process evaluation to answer three questions: 1) what was the experience implementing the program, 2) how was it perceived to influence health systems performance, and 3) what was the client/beneficiary experience? Qualitative interviews involved a range of engaged stakeholders, including implementers, developers, and clients/users from the examined programs in both countries. Secondary data were used to describe key program trends.
    RESULTS: Respondents agreed that DFS contributed to health system performance by making systems more responsive, enabling programs to implement changes to digital services based on new laws or client-proposed features, and improving access to quality data for better management and improved quality of services. Key informants and secondary data confirmed that both implementations likely contributed to increasing health insurance coverage; however, other changes in market dynamics were also likely to influence these changes. Program managers and some beneficiaries praised the utility of digital functions, compared to paper-based systems, and noted their effect on individual savings behavior to contribute to household resilience.
    CONCLUSIONS: Several implementation considerations emerged as facilitators or barriers to successful implementation of DFS for health, including the importance of multisectoral investments in general ICT infrastructure, the value of leveraging existing community resources (CHWs and mobile money agents) to boost enrollment and help overcome the digital divide, and the significance of developing trust across government and private sector organizations. The studies led to the development of five main recommendations for the design and implementation of health programs incorporating DFS.
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  • 文章类型: Journal Article
    背景:由SARS-CoV-2感染引起的冠状病毒病(COVID-19)仍然是全球重大的健康挑战。关于全民健康覆盖(UHC)和全球健康安全(GHS)关系对SARS-CoV-2感染风险和结果的影响的证据很少。本研究旨在调查UHC和GHS的联系和相互作用对非洲SARS-CoV-2感染率和病死率(CFR)的影响。
    方法:该研究采用描述性方法来分析来自多个来源的数据,并使用具有最大似然估计的结构方程模型(SEM)来建模和评估自变量和因变量之间的关系通过进行路径分析。
    结果:在非洲,GHS对SARS-CoV-2感染和RT-PCRCFR的影响分别为100%和18%,分别是直接的。SARS-CoV-2CFR增加与全国人口的中位年龄相关(β=-0.1244,[95%CI:-0.24,-0.01],P=0.031);COVID-19感染率(β=-0.370,[95%CI:-0.66,-0.08],P=0.012);18岁以上成年人的肥胖患病率(β=0.128,[95%CI:0.06,0.20],P=0.0001)有统计学意义。SARS-CoV-2感染率与全国人口的中位年龄密切相关(β=0.118,[95%CI:0.02,0.22],P=0.024);每平方公里的人口密度,(β=-0.003,[95%CI:-0.0058,-0.00059],P=0.016)和服务覆盖指数的UHC(β=0.089,[95%CI:0.04,0.14,P=0.001),其中它们的关系具有统计学意义。
    结论:这项研究掩盖了UHC对服务覆盖范围的影响,和全国人口的平均年龄,人口密度对COVID-19感染率有显著影响,全国人口的中位年龄和18岁以上成年人的肥胖患病率与COVID-19病死率相关.两者,UHC和GHS的出现并不能防止COVID-19相关的病死率。
    BACKGROUND: The Coronavirus Disease (COVID-19) caused by SARS-CoV-2 infections remains a significant health challenge worldwide. There is paucity of evidence on the influence of the universal health coverage (UHC) and global health security (GHS) nexus on SARS-CoV-2 infection risk and outcomes. This study aimed to investigate the effects of UHC and GHS nexus and interplay on SARS-CoV-2 infection rate and case-fatality rates (CFR) in Africa.
    METHODS: The study employed descriptive methods to analyze the data drawn from multiple sources as well used structural equation modeling (SEM) with maximum likelihood estimation to model and assess the relationships between independent and dependent variables by performing path analysis.
    RESULTS: In Africa, 100% and 18% of the effects of GHS on SARS-CoV-2 infection and RT-PCR CFR, respectively were direct. Increased SARS-CoV-2 CFR was associated with median age of the national population (β = -0.1244, [95% CI: -0.24, -0.01], P = 0.031 ); COVID-19 infection rate (β = -0.370, [95% CI: -0.66, -0.08], P = 0.012 ); and prevalence of obesity among adults aged 18 + years (β = 0.128, [95% CI: 0.06,0.20], P = 0.0001) were statistically significant. SARS-CoV-2 infection rates were strongly linked to median age of the national population (β = 0.118, [95% CI: 0.02,0.22 ], P = 0.024); population density per square kilometer, (β = -0.003, [95% CI: -0.0058, -0.00059], P = 0.016 ) and UHC for service coverage index (β = 0.089, [95% CI: 0.04,0.14, P = 0.001 ) in which their relationship was statistically significant.
    CONCLUSIONS: The study shade a light that UHC for service coverage, and median age of the national population, population density have significant effect on COVID-19 infection rate while COVID-19 infection rate, median age of the national population and prevalence of obesity among adults aged 18 + years were associated with COVID-19 case-fatality rate. Both, UHC and GHS do not emerge to protect against COVID-19-related case fatality rate.
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  • 文章类型: Journal Article
    背景:获得负担得起的,优质医疗是全民健康覆盖(UHC)的关键要素。这项研究检查了被忽视的热带病(NTD)大规模药物管理(MDA)运动方法作为提供UHC的手段的有效性,以利比里亚国家方案为例。
    方法:我们首先从利比里亚2019年全国MDA治疗数据报告记录中绘制了3195个社区的位置。然后使用二项地理加性模型探索了在这些社区中实现的盘尾丝虫病覆盖率与淋巴丝虫病治疗之间的关联。该模型采用了社区“偏远”的三个关键决定因素:人口密度和社区到其支持医疗机构和最近的主要定居点的建模旅行时间。
    结果:生成的地图突出显示了利比里亚少数低治疗覆盖率的集群。统计分析表明,治疗覆盖率和地理位置之间存在复杂的关系。
    结论:我们接受MDA活动方法是一种有效的机制,可以覆盖地理边缘社区,因此,有可能提供UHC。我们认识到存在需要进一步研究的特定限制。
    BACKGROUND: Access to affordable, quality healthcare is the key element of universal health coverage (UHC). This study examines the effectiveness of the neglected tropical disease (NTD) mass drug administration (MDA) campaign approach as a means to deliver UHC, using the example of the Liberia national programme.
    METHODS: We first mapped the location of 3195 communities from the 2019 national MDA treatment data reporting record of Liberia. The association between coverage for onchocerciasis and lymphatic filariasis treatment achieved in these communities was then explored using a binomial geo-additive model. This model employed three key determinants for community \'remoteness\': population density and the modelled travel time of communities to their supporting health facility and to their nearest major settlement.
    RESULTS: Maps produced highlight a small number of clusters of low treatment coverage in Liberia. Statistical analysis suggests there is a complex relationship between treatment coverage and geographic location.
    CONCLUSIONS: We accept the MDA campaign approach is a valid mechanism to reach geographically marginal communities and, as such, has the potential to deliver UHC. We recognise there are specific limitations requiring further study.
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  • 文章类型: Journal Article
    第74届世界卫生大会通过的《2021年口腔健康决议》支持一项重要的卫生政策方向:将口腔健康纳入全民健康覆盖。全球许多医疗保健系统尚未有效解决口腔疾病。基于价值的医疗保健(VBHC)的采用使卫生服务朝着结果重新定向。证据表明,VBHC计划正在改善健康结果,医疗保健的客户体验,并降低医疗保健系统的成本。尚未将全面的VBHC方法应用于口腔健康环境。维多利亚牙科健康服务(DHSV),澳大利亚州政府实体,于2016年开始VBHC议程,并继续努力进行口腔医疗改革。本文探讨了VBHC案例研究,显示了实现包括口腔健康在内的全民健康覆盖的希望。DHSV由于其范围的灵活性而应用了VBHC,考虑到拥有混合技能的卫生劳动力,以及服务收费以外的替代融资模式。
    The 2021 Resolution on Oral Health by the 74th World Health Assembly supports an important health policy direction: inclusion of oral health in universal health coverage. Many healthcare systems worldwide have not yet addressed oral diseases effectively. The adoption of value-based healthcare (VBHC) reorients health services towards outcomes. Evidence indicates that VBHC initiatives are improving health outcomes, client experiences of healthcare, and reducing costs to healthcare systems. No comprehensive VBHC approach has been applied to the oral health context. Dental Health Services Victoria (DHSV), an Australian state government entity, commenced a VBHC agenda in 2016 and is continuing its efforts in oral healthcare reform. This paper explores a VBHC case study showing promise for achieving universal health coverage that includes oral health. DHSV applied the VBHC due to its flexibility in scope, consideration of a health workforce with a mix of skills, and alternative funding models other than fee-for-service.
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  • 文章类型: Journal Article
    背景:2019年冠状病毒病(COVID-19)大流行已经扰乱了所有国家和社区的生活。它大大减少了全球经济产出,并给世界各地的卫生系统带来了严重打击。越来越多的证据表明COVID-19大流行的进展及其对卫生系统的影响,这将有助于为进一步巩固和实现所有国家的全民健康覆盖(UHC)吸取教训,辅之以更多的政府承诺和善政,并继续全面实施关键政策和计划,以避免未来COVID-19和类似的大流行威胁。因此,这项研究的目的是评估善治的影响,经济增长和UHC对非洲国家COVID-19感染率和病死率(CFR)的影响。
    方法:我们采用了分析生态学研究设计,以评估COVID-19CFR与感染率之间的相关性,作为因变量,和治理,经济发展和UHC作为自变量。我们从公开可用的数据库中提取数据(即,Worldometer,全球治理指标,我们的数据世界和世卫组织全球卫生观察站存储库)。我们采用多变量线性回归模型来检查因变量与解释变量集之间的关联。使用STATA版本14软件进行数据分析。
    结果:本研究涵盖了所有54个非洲国家。观察到的COVID-19CFR和感染率中位数分别为1.65%和233.46%,分别。预测COVID-19感染率的多元回归分析结果表明,COVID-19政府应对严格性指数(β=0.038;95%CI0.001,0.076;P=0.046),人均国内生产总值(GDP)(β=0.514;95%CI0.158,0.87;P=0.006)和UHC的传染病成分(β=0.025;95%CI0.005,0.045;P=0.016)与COVID-19感染率相关,而UHC的非传染性疾病成分(β=-0.064;95%CI-0.114;-0.015;P=0.012),成人肥胖患病率(β=0.112;95%CI0.044;0.18;P=0.002)和人均GDP(β=-0.918;95%CI-1.583;-0.254;P=0.008)与COVID-19CFR相关.
    结论:研究结果表明,良好的治理实践,有利的经济指标和UHC对COVID-19感染率和CFR有影响。通过初级卫生保健方法有效应对卫生系统,并逐步采取措施发展经济,增加对卫生部门的资金,以减轻未来类似流行病的风险,这将要求非洲国家转向全民健康覆盖,改善治理做法,确保经济增长,以减少流行病对人口的影响。
    BACKGROUND: The coronavirus disease 2019 (COVID-19) pandemic has disrupted lives across all countries and communities. It significantly reduced the global economic output and dealt health systems across the world a serious blow. There is growing evidence showing the progression of the COVID-19 pandemic and the impact it has on health systems, which should help to draw lessons for further consolidating and realizing universal health coverage (UHC) in all countries, complemented by more substantial government commitment and good governance, and continued full implementation of crucial policies and plans to avert COVID-19 and similar pandemic threats in the future. Therefore, the objective of the study was to assess the impact of good governance, economic growth and UHC on the COVID-19 infection rate and case fatality rate (CFR) among African countries.
    METHODS: We employed an analytical ecological study design to assess the association between COVID-19 CFR and infection rate as dependent variables, and governance, economic development and UHC as independent variables. We extracted data from publicly available databases (i.e., Worldometer, Worldwide Governance Indicators, Our World in Data and WHO Global Health Observatory Repository). We employed a multivariable linear regression model to examine the association between the dependent variables and the set of explanatory variables. STATA version 14 software was used for data analysis.
    RESULTS: All 54 African countries were covered by this study. The median observed COVID-19 CFR and infection rate were 1.65% and 233.46%, respectively. Results of multiple regression analysis for predicting COVID-19 infection rate indicated that COVID-19 government response stringency index (β = 0.038; 95% CI 0.001, 0.076; P = 0.046), per capita gross domestic product (GDP) (β = 0.514; 95% CI 0.158, 0.87; P = 0.006) and infectious disease components of UHC (β = 0.025; 95% CI 0.005, 0.045; P = 0.016) were associated with COVID-19 infection rates, while noncommunicable disease components of UHC (β = -0.064; 95% CI -0.114; -0.015; P = 0.012), prevalence of obesity among adults (β = 0.112; 95% CI 0.044; 0.18; P = 0.002) and per capita GDP (β = -0.918; 95% CI -1.583; -0.254; P = 0.008) were associated with COVID-19 CFR.
    CONCLUSIONS: The findings indicate that good governance practices, favourable economic indicators and UHC have a bearing on COVID-19 infection rate and CFR. Effective health system response through a primary healthcare approach and progressively taking measures to grow their economy and increase funding to the health sector to mitigate the risk of similar future pandemics would require African countries to move towards UHC, improve governance practices and ensure economic growth in order to reduce the impact of pandemics on populations.
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  • 文章类型: Journal Article
    哥伦比亚的全民健康覆盖计划招募了98%的人口,从而改善财政保护和健康结果。1991年《哥伦比亚宪法》规定了参与医疗保健组织的权利。一种参与机制是法律和监管规定,公民可以组成用户协会。这项研究考察了健康保险用户协会的功能及其对公民赋权和健康保险响应能力的影响。
    混合方法研究包括文件审查(n=72),受益人调查(n=1311),对用户协会成员的调查(n=27),以及采访(n=19),与用户协会成员的焦点小组讨论(n=6)和利益相关者协商(n=6),政府官员,和保险公司的代表,制药业,和患者协会。分析使用内容-流程-上下文框架来了解用户关联如何根据策略内容进行设计。它们实际上是如何工作的,公众意识,成员,和有效性,和上下文的影响。
    哥伦比亚的用户协会有权代表公民的利益,能够参与保险公司的决策,“保护用户”并监督优质服务。保险公司必须确保其登记者创建用户协会,但不需要提供资源来支持他们的工作。因此,我们发现用户协会已经在全国范围内形成,但是公众普遍不知道它们的存在。许多协会很弱,被动或完全不活跃。有限的市场竞争和有关用户协会的无牙政策使保险公司对社区参与无动于衷。
    目前,该倡议的意识低和参与程度低,很难导致有能力的参保人和反应更灵敏的健康保险计划。然而,大多数利益相关者都重视参与的空间,并且仍然看到该计划的潜力。这保证了一系列政策建议,以加强用户协会,并真正使他们能够实现变革。
    Colombia\'s universal health coverage programme has enrolled 98% of the population, thereby improving financial protection and health outcomes. The right to participate in the organisation of healthcare is enshrined in the 1991 Colombian Constitution. One participatory mechanism is the legal and regulatory provision that citizens can form user associations. This study examines the functionality of health insurance user associations and their influence on citizen empowerment and health insurance responsiveness.
    The mixed methods study includes document review (n=72), a survey of beneficiaries (n=1311), a survey of user associations members (n=27), as well as interviews (n=19), focus group discussions (n=6) and stakeholder consultations (n=6) with user association members, government officials, and representatives from insurers, the pharmaceutical industry, and patient associations. Analysis used a content-process-context framework to understand how user associations are designed to work according to policy content, how they actually work in terms of coverage, public awareness, membership, and effectiveness, and contextual influences.
    Colombia\'s user associations have a mandate to represent citizens\' interests, enable participation in insurer decision-making, \'defend users\' and oversee quality services. Insurers are mandated to ensure their enrollees create user associations, but are not required to provide resources to support their work. Thus, we found that user associations had been formed throughout the country, but the public was widely unaware of their existence. Many associations were weak, passive or entirely inactive. Limited market competition and toothless policies about user associations made insurers indifferent to community involvement.
    Currently, the initiative suffers from low awareness and low participation levels that can hardly lead to empowered enrollees and more responsive health insurance programmes. Yet, most stakeholders value the space to participate and still see potential in the initiative. This warrants a range of policy recommendations to strengthen user associations and truly enable them to effect change.
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