背景:低视力患者的使用有助于急诊科(ED)的拥挤。关于适当护理水平的知识不足和初级保健的获取障碍都是这种介绍的重要推动者。同时,没有全科医生(GP)会增加低视力ED利用率的可能性。这项试点研究因此调查了可行性,接受,以及对没有正规初级保健提供者的低视力患者实施ED干预的潜在影响,包括关于急性护理选择的教育传单和可选的全科医生预约安排服务。
方法:未与全科医生联系的低敏锐度ED咨询者获得了有关急性健康问题替代治疗的信息传单,并在当地全科医生诊所提供了可选的个人预约时间表。对患者进行了人口统计学调查,医学特征,医疗保健利用,干预措施的估值,以及不与全科医生联系和访问ED的原因。12个月后进行跟踪调查。评估了健康和医疗保健利用的趋势。
结果:在2020年12月至2022年4月之间,n=160名患者入组,n=114。研究人群的特点是年龄年轻(平均30.6岁),主要是总体健康状况良好。除了健康,个人流动性是不加入全科医生的主要原因,但也提到了对专家的普遍偏好和初级保健的不良经历。最常见的ED咨询动机是主观痛苦和焦虑,相信医院的优越性,以及初级保健中的获取问题。介入报价很有价值,52.5%(n=84)接受GP预约调度服务。在后续行动中,GP利用率显著提高,虽然其他提供商的利用率没有显著变化,包括ED。另一项实践调查显示,预约服务的使用率为63.0%。
结论:通过这项初步研究,我们能够证明,在高度城市化的环境中,个性化的预约安排服务似乎是促进全科医生依恋和提高初级保健利用率的一种有前景的方法.需要进一步的大规模研究来调查对ED访视的潜在定量影响。
背景:德国临床试验注册(DRKS00023480);日期2020/11/27。
BACKGROUND: Utilization by low acuity patients contributes to emergency department (ED) crowding. Both knowledge deficits about adequate care levels and access barriers in primary care are important promoters of such presentations. Concurrently, not having a general practitioner (GP) increases the likelihood of low-acuity ED utilization. This pilot
study thus investigated feasibility, acceptance, and potential effects of an ED-delivered intervention for low-acuity patients with no regular primary care provider, consisting of an educational leaflet on acute care options and an optional GP appointment scheduling service.
METHODS: Low-acuity ED consulters not attached to a GP were given an information leaflet about alternative care offers for acute health problems and offered optional personal appointment scheduling at a local GP practice. Patients were surveyed on demographics, medical characteristics, health care utilization, valuation of the intervention, and reasons for not being attached to a GP and visiting the ED. A follow-up survey was conducted after twelve months. Trends in health and health care utilization were evaluated.
RESULTS: Between December 2020 and April 2022, n = 160 patients were enrolled, n = 114 were followed up. The
study population was characterized by young age (mean 30.6 years) and predominantly good general health. Besides good health, personal mobility was a central reason for not being attached to a GP, but general preference for specialists and bad experiences with primary care were also mentioned. Most frequently stated motives for the ED consultation were subjective distress and anxiety, a belief in the superiority of the hospital, and access problems in primary care. The interventional offers were favorably valued, 52.5% (n = 84) accepted the GP appointment scheduling service offer. At follow-up, GP utilization had significantly increased, while there were no significant changes regarding utilization of other providers, including ED. An additional practice survey showed a 63.0% take-up rate for the appointment service.
CONCLUSIONS: With this pilot
study, we were able to show that a personalized appointment scheduling service seems to be a promising approach to promote GP attachment and increase primary care utilization in patients without a regular GP in a highly urbanized setting. Further larger-scale studies are needed to investigate potential quantitative effects on ED visits.
BACKGROUND: German Clinical Trials Register (DRKS00023480); date 2020/11/27.