PDF(Pubmed)
Abstract：
BACKGROUND: Amidst the challenges posed by Covid-19, assessing healthcare quality in India is crucial, particularly through patient satisfaction levels.
METHODS: A cross-sectional survey of 277 participants in Jammu and Kashmir was conducted, utilizing a semi-structured questionnaire and PSQ-18. Data analysis was performed using SPSS (v25) including Chi-Square tests and Descriptive analysis.
RESULTS: Out of 277 participants, 70.8% expressed high satisfaction with medical care. Majority (70%) agreed that doctors explained medical tests well. Additionally, 70% strongly agreed that their doctor\'s office was well-equipped. Dissatisfaction factors were notably low. Significant associations were found between age and alcohol use (p = 0.041), gender and alcohol use (p = 0.007), gender and tobacco use (p = 0.032), and education level and vaccination (p = 0.001).
CONCLUSIONS: The study highlights high patient satisfaction during the pandemic. Improving accessibility and quality of primary healthcare and community centres is essential to meet patient needs effectively.
METHODS: A cross-sectional survey of 277 participants in Jammu and Kashmir was conducted, utilizing a semi-structured questionnaire and PSQ-18. Data analysis was performed using SPSS (v25) including Chi-Square tests and Descriptive analysis.
RESULTS: Out of 277 participants, 70.8% expressed high satisfaction with medical care. Majority (70%) agreed that doctors explained medical tests well. Additionally, 70% strongly agreed that their doctor\'s office was well-equipped. Dissatisfaction factors were notably low. Significant associations were found between age and alcohol use (p = 0.041), gender and alcohol use (p = 0.007), gender and tobacco use (p = 0.032), and education level and vaccination (p = 0.001).
CONCLUSIONS: The study highlights high patient satisfaction during the pandemic. Improving accessibility and quality of primary healthcare and community centres is essential to meet patient needs effectively.
摘要：
背景：在新冠肺炎带来的挑战中，评估印度的医疗质量至关重要，特别是通过患者满意度。
方法：对查mu和克什米尔的277名参与者进行了横断面调查，利用半结构化问卷和PSQ-18。使用SPSS（v25）进行数据分析，包括卡方检验和描述性分析。
结果：在277名参与者中，70.8％的人对医疗服务表示高度满意。大多数人（70％）同意医生对医学检查的解释很好。此外,70%的人强烈同意他们的医生办公室装备精良。不满意因素明显较低。发现年龄与饮酒之间存在显着关联（p=0.041），性别和饮酒（p=0.007），性别和烟草使用(p=0.032)，教育水平和疫苗接种(p=0.001)。
结论：该研究强调了大流行期间患者的高满意度。改善初级卫生保健和社区中心的可及性和质量对于有效满足患者需求至关重要。
方法：对查mu和克什米尔的277名参与者进行了横断面调查，利用半结构化问卷和PSQ-18。使用SPSS（v25）进行数据分析，包括卡方检验和描述性分析。
结果：在277名参与者中，70.8％的人对医疗服务表示高度满意。大多数人（70％）同意医生对医学检查的解释很好。此外,70%的人强烈同意他们的医生办公室装备精良。不满意因素明显较低。发现年龄与饮酒之间存在显着关联（p=0.041），性别和饮酒（p=0.007），性别和烟草使用(p=0.032)，教育水平和疫苗接种(p=0.001)。
结论：该研究强调了大流行期间患者的高满意度。改善初级卫生保健和社区中心的可及性和质量对于有效满足患者需求至关重要。
