PDF(Pubmed)
Abstract：
OBJECTIVE: To assess the level of satisfaction expressed for services rendered in the public health sector to clients who were seen at outpatient departments (OPDs) and primary healthcare (PHC) facilities in Al-Qassim Health Cluster in Saudi Arabia.
METHODS: This study used a comparative cross-sectional study design, and data were obtained as secondary data from The Patient\'s Experience Platform. Data analysis was carried out using Stata (version 16), and the significance level was 5%.
RESULTS: In comparing the mean satisfaction in 9 domains, statistically significantly higher means for the PHC facilities than the OPDs were seen across 7 domains: patients navigating health facilities (p=0.008), nursing services (p<0.001), physicians\' services (p=0.004), radiological services (p<0.001), personal issues (p=0.003), the pharmacy (p=0.005), and general experience (p=0.036).
CONCLUSIONS: This study\'s findings are significant. They indicate that client satisfaction with services at PHC facilities was significantly higher than with services at hospital OPDs in Al-Qassim region. This underscores the need to improve the quality of services provided at OPDs to bring them to the same level as those provided by PHC facilities. Policymakers and implementers should, therefore, sustain efforts to make OPDs and PHC facilities more desirable for clients.
METHODS: This study used a comparative cross-sectional study design, and data were obtained as secondary data from The Patient\'s Experience Platform. Data analysis was carried out using Stata (version 16), and the significance level was 5%.
RESULTS: In comparing the mean satisfaction in 9 domains, statistically significantly higher means for the PHC facilities than the OPDs were seen across 7 domains: patients navigating health facilities (p=0.008), nursing services (p<0.001), physicians\' services (p=0.004), radiological services (p<0.001), personal issues (p=0.003), the pharmacy (p=0.005), and general experience (p=0.036).
CONCLUSIONS: This study\'s findings are significant. They indicate that client satisfaction with services at PHC facilities was significantly higher than with services at hospital OPDs in Al-Qassim region. This underscores the need to improve the quality of services provided at OPDs to bring them to the same level as those provided by PHC facilities. Policymakers and implementers should, therefore, sustain efforts to make OPDs and PHC facilities more desirable for clients.
摘要：
目的：评估在沙特阿拉伯的Al-Qassim健康集群的门诊部（OPDs）和初级保健（PHC）设施中，在公共卫生部门提供的服务所表达的满意度。
方法：本研究采用比较性横断面研究设计，和数据作为次要数据从患者体验平台获得。使用Stata（第16版）进行数据分析，显著性水平为5%。
结果：在比较9个领域的平均满意度时，在7个领域中，PHC设施的平均值明显高于OPDs：患者导航医疗机构(p=0.008)，护理服务（p<0.001），医生服务(p=0.004)，放射服务(p<0.001)，个人问题(p=0.003)，药房（p=0.005），和一般经验(p=0.036)。
结论：这项研究的发现是有意义的。它们表明，客户对PHC设施服务的满意度明显高于Al-Qassim地区医院OPD服务的满意度。这突出表明需要提高OPD提供的服务质量，使其达到与PHC设施提供的水平。决策者和执行者应该，因此,持续努力，使OPD和PHC设施更适合客户。
方法：本研究采用比较性横断面研究设计，和数据作为次要数据从患者体验平台获得。使用Stata（第16版）进行数据分析，显著性水平为5%。
结果：在比较9个领域的平均满意度时，在7个领域中，PHC设施的平均值明显高于OPDs：患者导航医疗机构(p=0.008)，护理服务（p<0.001），医生服务(p=0.004)，放射服务(p<0.001)，个人问题(p=0.003)，药房（p=0.005），和一般经验(p=0.036)。
结论：这项研究的发现是有意义的。它们表明，客户对PHC设施服务的满意度明显高于Al-Qassim地区医院OPD服务的满意度。这突出表明需要提高OPD提供的服务质量，使其达到与PHC设施提供的水平。决策者和执行者应该，因此,持续努力，使OPD和PHC设施更适合客户。
