PDF(Pubmed)
Abstract：
An international research collaboration with researchers from northern Sweden, Finland, Ireland, Northern Ireland, Scotland and developed the ChatPal chatbot to explore the possibility of a multilingual chatbot to promote mental wellbeing in people of all ages. In Sweden the end users were young people. The aim of the current study was to explore and discuss Swedish young peoples\' experiences of using a chatbot designed to promote their mental wellbeing. Young people aged 15-19 filled out an open-ended survey giving feedback on the ChatPal chatbot and their suggestions on improvements. A total of 122 survey responses were analysed. The qualitative content analysis of the survey responses resulted in three themes each containing two to three sub-themes. Theme 1, feeling as if someone is there when needed, which highlighted positive aspects regarding availability and accessibility. Theme 2, human-robot interaction has its limitations, which included aspects such as unnatural and impersonal conversations and limited content availability. Theme 3, usability can be improved, given technical errors due to lack of internet connection and difficulty navigating the chatbot were brought up as issues. The findings are discussed, and potential implications are offered for those designing and developing digital mental health technologies for young people.
摘要：
与瑞典北部研究人员的国际研究合作，芬兰,爱尔兰,北爱尔兰,苏格兰并开发了ChatPalchbot，以探索多语言聊天机器人的可能性，以促进所有年龄段的人的心理健康。在瑞典，最终用户是年轻人。本研究的目的是探索和讨论瑞典年轻人使用旨在促进心理健康的聊天机器人的经验。年龄在15-19岁之间的年轻人填写了一份开放式调查，对ChatPalchbot及其改进建议提供反馈。共分析了122份调查答复。对调查答复的定性内容分析得出三个主题，每个主题包含两到三个子主题。主题1，感觉好像有人在需要时在那里，其中强调了关于可用性和可访问性的积极方面。主题2、人机交互有其局限性,其中包括非自然和非个人对话以及有限的内容可用性等方面。主题3，可用性可以提高，鉴于技术错误，由于缺乏互联网连接和困难导航聊天机器人被提出的问题。讨论了调查结果，并为那些为年轻人设计和开发数字心理健康技术的人提供了潜在的影响。
