Abstract：
Within teletherapy, email interventions have been studied scarcely. For this reason, this exploratory study aims to characterize the assistance provided by email in a university telepsychology service and to compare the data with the assistance provided by telephone in the same service and period. For this purpose, the records of 81 users assisted via email during the COVID-19 pandemic lockdown in Spain were analyzed. The data were compared with those of the 338 users assisted by telephone in the same period. Despite its many limitations, results indicate high satisfaction with the email modality. Users express that they prefer a preference for using email when they do not feel safe in other ways. We found a lot of variation between the number of emails exchanged and the days that each case was active. Additionally, differences were found with telephone users in aspects such as age (email users being younger) and in a depression screening (email users scoring more positively). This study concludes on the high potential of this channel for the application of certain techniques (e.g., psychoeducation) or for people with certain characteristics.
摘要：
在远程治疗中，电子邮件干预几乎没有被研究过。出于这个原因,这项探索性研究旨在描述大学远程心理学服务中电子邮件提供的帮助，并将数据与相同服务和时期的电话提供的帮助进行比较。为此,分析了在西班牙COVID-19大流行封锁期间通过电子邮件协助的81名用户的记录.将数据与同期通过电话协助的338名用户的数据进行了比较。尽管有很多限制,结果表明，对电子邮件模式的满意度很高。用户表示，当他们在其他方面感到不安全时，他们更喜欢使用电子邮件。我们发现交换的电子邮件数量与每个案例活跃的天数之间存在很大差异。此外,电话用户在年龄(电子邮件用户更年轻)和抑郁筛查(电子邮件用户得分更积极)等方面存在差异。本研究总结了该通道对某些技术的应用具有很高的潜力(例如，心理教育)或具有某些特征的人。
