sensory marketing

感官营销
  • 文章类型: Journal Article
    视觉密度,定义为视觉设计中每单位面积可识别元素的数量,显著影响消费者的感知。这项研究调查了披萨包装中不同视觉密度的影响,包括与食物相关的和装饰的元素,消费者对口味和质地的期望,最终影响他们的购买决策。我们进行了一项对照实验,向参与者展示了不同视觉密度的披萨盒。参与者对披萨的味道和质地进行了评价,以及他们的购买意向。此外,我们测量了消费频率,以评估其对观察到的效果的调节作用。结果表明,高视觉密度包装显着提高了对味道和质地的期望,独立于元素的性质-无论是与食物相关的还是装饰性的。增强的感官期望完全介导了视觉密度与购买意愿之间的关系。此外,高消费频率放大了高视觉密度对感官期望和购买意愿的影响。这些发现通过强调视觉密度在包装设计中的重要性以及消费频率的作用,为感官营销理论做出了贡献。它们为旨在提高消费者体验和满意度的食品包装策略提供了实际意义。
    Visual density, defined as the number of identifiable elements per unit area within a visual design, significantly influences consumer perceptions. This study investigates the effects of varying visual densities in pizza packaging, encompassing both food-related and decorative elements, on consumers\' expectations regarding taste and texture, ultimately influencing their purchase decisions. We conducted a controlled experiment where participants were presented with pizza boxes of differing visual densities. Participants rated their expectations regarding the taste and texture of the pizza, as well as their purchase intentions. Additionally, we measured consumption frequency to evaluate its moderating influence on the observed effects. Results indicate that high-visual-density packaging significantly heightened expectations of taste and texture, independent of the element\'s nature-whether food-related or decorative. Enhanced sensory expectations fully mediated the relationship between visual density and purchase intentions. Additionally, high consumption frequency amplified the effect of high visual density on sensory expectations and purchase intentions. These findings contribute to sensory marketing theory by highlighting the importance of visual density in packaging design and the role of consumption frequency. They provide practical implications for food packaging strategies aimed at enhancing consumer experience and satisfaction.
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  • 文章类型: Journal Article
    作为客户体验管理实践,许多赌场将令人愉悦的环境气味扩散到他们的设施中,但是这个气味过程的伦理是值得怀疑的。虽然愉快的气味对认知的影响,情感,行为反应已经有据可查,它对赌博过程中注意力的影响还有待探索。基于自上而下控制注意力以及视觉和嗅觉之间的跨模态对应的原则,我们进行了两个眼动追踪实验,涉及不同的电子赌场游戏,包括视频插槽和实时Cussec。研究结果一致表明,宜人的环境气味延长了注意力,并引起了对视频屏幕上赢/输区域的更频繁的关注。通过激励利益相关者考虑在赌博环境中使用环境气味,这些发现增加了与负责任的赌博有关的含义。理论上,这些发现提供了对气味作为催化剂的见解,将注意力引导到与目标相关的信息,而气味和目标不需要在特征上一致。
    Many casinos diffuse a pleasant ambient scent into their facilities as a customer experience management practice, but the ethics of this scenting process is questionable. Although the effect of a pleasant scent on cognitive, emotional, and behavioral responses has been well-documented, its effect on attention during gambling has yet to be explored. Grounded in the tenets of the top-down control of attention and cross-modal correspondence between vision and olfaction, we conduct two eye-tracking experiments that involve different electronic casino games including video slots and live Cussec. The findings consistently show that pleasant ambient scent prolongs attention and induces more frequent attention to the win/loss areas on the video screen. The findings add to the implications related to responsible gambling by inspiring the stakeholders to consider the use of ambient scent in the gambling environment. Theoretically, the findings offer insights into scent as the catalyst that directs attention to goal-related information, while scent and goal do not need to be congruent in traits.
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  • 文章类型: Journal Article
    听觉品牌无疑在一系列行业中变得越来越重要。一个区域,特别是,最近出现了显着的增长关注音乐和音景的引入,这些音乐和音景是专门设计来匹配特定的气味(人们可能会认为是“音频气味”或“声音气味”)。这代表了一种令人兴奋的新方法,用于香精的感官营销以及具有战略感官目标的行业,比如化妆品。至关重要的是,语义差异技术等技术,以及关于交叉模态对应的新兴文献,提供两者的机械理解,和一个实用的框架,那些希望严格对齐的内涵意义和概念/情感/感官联想的声音和气味。这些发展使那些在创意产业工作的人开始超越以前流行的匹配方法,或在感官之间翻译,传统上通常基于通感的特质现象,走向更科学的方法,同时仍然允许/需要健康剂量的艺术灵感。在这篇叙事性的历史回顾中,我们重点介绍了声音与气味系统匹配的各种方法,并回顾了最近在此空间中出现的各种营销活动。
    Auditory branding is undoubtedly becoming more important across a range of sectors. One area, in particular, that has recently seen significant growth concerns the introduction of music and soundscapes that have been specifically designed to match a particular scent (what one might think of as \"audio scents\" or \"sonic scents\"). This represents an exciting new approach to the sensory marketing of fragrance and for industries with strategic sensory goals, such as cosmetics. Crucially, techniques such as the semantic differential technique, as well as the emerging literature on crossmodal correspondences, offer both a mechanistic understanding of, and a practical framework for, those wishing to rigorously align the connotative meaning and conceptual/emotional/sensory associations of sound and scent. These developments have enabled those working in the creative industries to start moving beyond previously popular approaches to matching, or translating between the senses, that were traditionally often based on the idiosyncratic phenomenon of synaesthesia, toward a more scientific approach while nevertheless still enabling/requiring a healthy dose of artistic inspiration. In this narrative historical review, we highlight the various approaches to the systematic matching of sound with scent and review the various marketing activations that have appeared in this space recently.
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  • 文章类型: Journal Article
    包装颜色吸引并影响消费者的感知,并显着影响产品的识别。营销人员操纵外包装以影响消费者的期望,经验,和行为。在关于色彩和情感的心理学文献的基础上,我们探讨了食品包装颜色和食品类型对消费者购买意愿的影响。研究1探讨了食品包装颜色(温暖与冷)和食物类型(副食物vs.美德食品)对消费者的购买意向。研究2研究了感知的流畅性是否介导食品包装颜色和食品类型对消费者购买意愿的交互影响。结果表明,对于副食品,以味道但不健康为特征,暖色食品包装的利用增强了消费者的购买意愿。相比之下,对于健康但缺乏味觉吸引力的美德食物,使用冷食品包装颜色会导致消费者更高的购买意愿。感知流畅度在食品包装颜色和食品类型对消费者购买意愿的交互影响中起到中介作用。这项研究将帮助营销人员探索一系列包装颜色的可能性,影响与食品相关的消费者行为的生理和认知维度,并为市场管理者提供实际意义。
    Packaging color entices and influences consumer perceptions and significantly affects the identification of products. Marketers manipulate the exterior packaging to influence consumer expectations, experiences, and behaviors. Building upon psychological literature on colors and emotions, we explored the influence of food packaging color and food type on consumers\' purchase intentions. Study 1 explored the interaction effects between food packaging color (warm vs. cold) and food type (vice foods vs. virtue foods) on consumers\' purchase intentions. Study 2 examined whether perceived fluency mediates the interaction effect of food packaging color and food type on consumers\' purchase intentions. The results showed that for vice foods, characterized by tastiness but unhealthiness, the utilization of warm-colored food packaging enhances consumer purchase intent. In contrast, for virtue foods that are healthful but lack gustatory appeal, the use of cold food packaging colors will lead to higher consumer purchase intent. Perceived fluency mediates the interaction effect of food packaging color and food type on consumers\' purchase intentions. This study will assist marketers to exploring a range of possibilities for packing color, impacting both the physiological and cognitive dimensions of consumer behavior related to food products, and offering practical implications for market managers.
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  • 文章类型: Journal Article
    渐变颜色广泛应用于产品设计中。渐变颜色的变化使颜色从明亮到沉闷的一系列步骤产生了柔和而渐进的印象,同时也影响了人们的感知。这项研究操纵渐变颜色的类型,以探索颜色梯度与稳定性感知之间的关系,以确定权重感知是否起作用。在控制美学差异的情况下,该研究操纵了两种类型的颜色梯度(深色从底部向上褪色,从顶部向下褪色),并测量了对产品稳定性的感知。在相同的色调,向上的梯度给出了更强的稳定性感知。此外,渐变色比男性更显著地影响女性对稳定性的感知。该研究还调查了体重感知的中介作用:参与者评估了相对于褪色向下的颜色重量较小的褪色向上的产品。此外,从底部向上褪色的深色导致对体重的更强感知,增加对象的稳定性感知。最后,为了帮助未来的研究,我们讨论了当前发现对感官营销、以及未来研究的可能方向。
    Gradient colors are widely used in product design. The variation of gradient colors muting a color as a series of steps from bright to dull creates a soft and gradual impression while also affecting people\'s perceptions. This study manipulates the types of gradient colors to explore the relationship between color gradients and perception of stability to determine whether weight perception plays a role. In the case of controlling for aesthetic differences, the study manipulated two types of color gradients (dark colors fading upward from the bottom versus downward from the top) and measured the perceptions of product stability. In the same hue, an upward gradient gives a stronger perception of stability. In addition, gradient colors significantly influence women\'s perception of stability more than men\'s. The study also investigated the mediating effect of weight perception: participants evaluated color fading-upward products with less weight relative to fading-downward colors. Furthermore, dark colors fading upward from the bottom lead to a stronger perception of weight, increasing the stability perception of the object. Finally, to aid future research, we discuss the practical implications of the current findings for areas such as sensory marketing, as well as possible directions for future research.
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  • 文章类型: Journal Article
    这篇叙述性的历史回顾考虑了推动消费者饮酒的各种途径,鉴于自我报告的证据表明,许多人往往没有足够的水分。这篇综述建立在“视觉饥饿”的相关概念之上。有趣的是,然而,虽然许多理想的食物与独特的感官品质(如开胃的气味)有关,这可能会吸引消费者的(视觉)注意力,尚不清楚的是,通过与水合相关的线索,存在等效的感官注意力捕获。饱腹感和口渴感之间的另一个重要区别是,如果人们使用感知力来决定何时停止进食,人们往往会过度消费,而有证据表明,人们通常在充分补充水分之前就停止饮酒。更重要的是,我们在持续温暖的室内环境中花费的时间越来越多,也可能会加剧我们喝更多饮料的需求。就如何鼓励(或推动)人们吸收足够的水提出了一些具体建议。
    This narrative historical review considers the various routes to nudging consumers towards drinking more, given self-reported evidence that many people are often not adequately hydrated. This review builds on the related notion of \'visual hunger\'. Interestingly, however, while many desirable foods are associated with distinctive sensory qualities (such as an appetizing smell), that may capture the consumer\'s (visual) attention, it is less clear that there is an equivalent sensory attentional capture by hydration-related cues. One of the other important differences between satiety and thirst is that people tend to overconsume if they use interoceptive satiety cues to decide when to stop eating, while the evidence suggests that people typically stop drinking prior to being adequately hydrated. What is more, the increasing amount of time we spend in consistently warm indoor environments may also be exacerbating our need to drink more. A number of concrete suggestions are made concerning how people may be encouraged (or nudged) to imbibe sufficient water.
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  • 文章类型: Journal Article
    在餐馆里播放民族音乐增加了消费者体验。研究表明,此外,音乐和食物的种族一致性会影响食物的选择,但不会影响顾客的喜好。对104名参与者进行了眼动追踪研究,以发现民族音乐对选择民族食物是否有影响。德语,匈牙利人,意大利语,和西班牙民族音乐播放,而参与者选择一致的开始,主菜,和甜点。结果表明,播放任何背景音乐时,视觉注意力都会降低。然而,玩的时候,在西班牙音乐中记录了最高的视觉注意力。同样,最视觉上的注意力记录在西班牙菜肴上。食物选择频率在四个国家之间没有差异。然而,在汇总了德国-匈牙利和意大利-西班牙的音乐和菜肴之后,事实证明,参与者选择了一致的音乐和食物。选择预测也完成了有和没有民族音乐的数据。播放音乐时,预测模型的性能显着提高。这些发现强调了音乐和食物选择之间的明确联系,音乐帮助参与者完成他们的选择并更快地做出决定。
    Playing ethnic music in restaurants increases consumer experience. Studies show, furthermore, that ethnic congruence of music and food affects food selection but not the liking of customers. An eye-tracking study was completed with 104 participants to uncover if there is an effect of ethnic music on selecting ethnic foods. German, Hungarian, Italian, and Spanish ethnic music was played while participants choose congruent starters, main dishes, and desserts. Results show that visual attention decreased when any background music was played. However, when played, the highest visual attention was recorded during Spanish music. Similarly, the most visual attention was recorded on Spanish dishes. Food choice frequencies showed no differences among the four nations. However, after aggregating German-Hungarian and Italian-Spanish music and dishes, it turned out that participants chose congruent music and food. Choice predictions were also completed on data with and without ethnic music. The performance of prediction models significantly increased when music was played. These findings highlight a clear link between music and food choices, and that music helped participants complete their choices and decide faster.
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  • 文章类型: Journal Article
    \“声波调味\”是当音乐影响消费者的真实品味体验。“自我建构”是个人的感知方式,理解,解释自己。许多研究表明,独立和相互依赖的自我建构启动可以影响一个人的认知和行为;然而,它们对声波调味效果的调节作用尚不清楚。
    这个实验是2(自我建构启动:独立的自我建构或相互依赖的自我建构)×2(巧克力:牛奶巧克力或黑巧克力)×2(情感音乐:积极的情感音乐或消极的情感音乐)混合设计,通过比较不同程度的自我建构启动后参与者对巧克力的评价,探讨了自我建构启动的调节作用以及情感音乐对品味的影响。
    在开始独立的自我建构之后,参与者在听引起积极情绪的音乐时增加了他们对牛奶巧克力甜味的评价,t(32)=3.11,p=0.004,科恩d=0.54,95%CI=[0.33,1.61]。相比之下,相互依赖的自我构造启动使参与者在听到积极的音乐时感觉黑巧克力更甜,t(29)=3.63,p=0.001,科恩d=0.66,95CI=[0.44,1.56]。
    这项研究为改善人们的个人饮食体验和食物享受提供了证据。
    UNASSIGNED: \"Sonic seasoning\" is when music influences the real taste experiences of consumers. \"Self-construal\" is how individuals perceive, understand, and interpret themselves. Numerous studies have shown that independent and interdependent self-construal priming can affect a person\'s cognition and behavior; however, their moderating effect on the sonic seasoning effect remains unclear.
    UNASSIGNED: This experiment was a 2 (self-construal priming: independent self-construal or interdependent self-construal) × 2 (chocolate: milk chocolate or dark chocolate) × 2 (emotional music: positive emotional music or negative emotional music) mixed design, and explored the moderating role of self-construal priming and the effect of emotional music on taste by comparing participants\' evaluations of chocolates while listening to positive or negative music after different levels of self-construal priming.
    UNASSIGNED: After initiating independent self-construal, participants increased their ratings of milk chocolate sweetness when listening to music that elicited positive emotions, t(32) = 3.11, p = 0.004, Cohen\'s d = 0.54, 95% CI = [0.33, 1.61]. In contrast, interdependent self-construal priming led participants to perceive dark chocolate as sweeter when they heard positive music, t(29) = 3.63, p = 0.001, Cohen\'s d = 0.66, 95%CI = [0.44, 1.56].
    UNASSIGNED: This study provides evidence for improving people\'s individual eating experience and enjoyment of food.
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  • 文章类型: Journal Article
    正念是指关注当下的感觉,注意,和思想没有判断,并被证明可以增强感觉。尽管研究人员开始研究正念在消费者决策中的作用,很少有研究关注正念对感官营销效果的影响。在目前的研究中,我们调查了正念是否以及如何增强感官营销产品的购买意向。我们进行了三项研究(n=593)来检验我们的假设。第一项研究测试了特质正念与感官广告购买意图之间的相关性。结果表明,特质正念水平与购买意愿呈正相关。第二项研究启动了参与者的状态正念,并证明了高水平的状态正念增强了购买意愿,这是由感官类型的数量调节。第三项研究进一步测试了心理意象的生动性,并证明了生动性在状态正念和购买意愿之间的中介作用。目前的研究表明,正念对购买意愿的增强作用。这种效果由感觉类型的数量来调节,并由心理图像的生动性来调节。我们的研究说明了正念对促进感官营销的关键贡献。
    Mindfulness refers to paying attention to the present sensation, attention, and thoughts without judgment and is proven to enhance sensations. Although researchers began to investigate the role of mindfulness in consumer decision-making, few studies pay attention to the impact of mindfulness on the effect of sensory marketing. In the current study, we investigated whether and how mindfulness enhances the purchase intentions of sensory marketing products. We conducted three studies (n = 593) to test our hypotheses. The first study tested the correlation between trait mindfulness and the purchase intentions of sensory ads. The results showed that the level of trait mindfulness and purchase intentions were positively correlated. The second study primed the state mindfulness of participants and demonstrated that high-level state mindfulness enhanced purchase intentions, which was moderated by the number of sensory types. The third study further tested the mental imagery vividness and proved the mediating role of vividness between state mindfulness and purchase intentions. The current study shows the enhancing effect of mindfulness on purchase intentions. This effect is moderated by the number of sensory types and mediated by the vividness of mental images. Our study illustrates the critical contribution of mindfulness to promoting sensory marketing.
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  • 文章类型: Journal Article
    这篇叙事评论讨论了当代感官营销的文献,因为它适用于酒店设计。每个客人的感官在客户旅程的不同阶段的作用被强调,和功能上的好处(对客人的多感官体验),以及可能的商业利益,更有效地与客人的非视觉感官互动,两者都是单独的,结合起来,被审查。虽然酒店设计的视觉元素无疑是重要的,酒店经营者忽视了非视觉感官的危险,考虑到不良设计对客户整体多感官体验(和评级)的负面影响。讨论了许多建议用来调节客人对酒店(和度假村)的体验的交叉模式效应和多感官相互作用。还提到了自然效应/亲生物设计,以及它如何越来越多地纳入总体设计中,以帮助实现客人/客户的福祉;后者是一个主题,对于在酒店业工作的人来说,这一主题迅速发展。一起来看,酒店经理有很多机会通过环境心理学“感知”他们的客人“多感官体验”。这篇评论的独创性源于对客人感官层次的分析,以及多感官互动如何影响酒店体验设计中的感官营销的解释。
    This narrative review discusses the literature on contemporary sensory marketing as it applies to hotel design. The role of each of the guest\'s senses in the different stages of the customer journey are highlighted, and the functional benefits (to the guest\'s multisensory experience), and likely commercial gains, of engaging more effectively with the guest\'s non-visual senses, both individually, and in combination, are reviewed. While the visual elements of hotel design are undoubtedly important, the hotelier neglects the non-visual senses at their peril, given the negative effect of poor design on the customers\' overall multisensory experience (and ratings). A number of the crossmodal effects and multisensory interactions that have been suggested to modulate the guest\'s experience of hotels (and resorts) are discussed. Mention is also made of the nature effect/biophilic design and how it is increasingly being incorporated in total design to help deliver on guest/customer well-being; the latter is a theme that has grown rapidly in relevance for those working in the hospitality sector. Taken together, there are numerous opportunities for hotel managers to \'sensehack\' their guests\' multisensory experiences through environmental psychology The originality of this review stems from the analysis of the hierarchy of the guest\'s senses and an explanation of how multisensory interactions affect sensory marketing in the design of hotel experiences for guests.
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