背景:以患者为中心的护理(PCC)是高质量健康的重要组成部分,然而,非英语语言偏好(NELP)患者的PCC结局较差.此外,对于急诊科(ED)的NELP患者,PCC可能有一些独特的方面.为制定策略以改善ED的NELPPCC提供信息,我们试图了解说西班牙语的ED患者如何体验护理,以及影响他们对以患者为中心的护理看法的因素.
方法:我们使用半结构化访谈对成年人进行了单中心定性研究,从急诊室出院的讲西班牙语的患者。面试是使用面试指南进行的,记录,转录,并使用归纳和演绎主题分析以西班牙语进行迭代分析。
结果:我们对24至72岁的参与者进行了19次访谈。参与者出生在七个不同的西班牙语国家。参与者确定了PCC的三个领域:患者,医疗队的技能,和系统。确定的几个主题,如共同决策,开放的沟通,富有同情心的照顾,和后续护理的协调通常被纳入PCC的定义。然而,其他主题,包括导致恐惧的不确定性,使用专业口译员促进理解,得到公平的照顾,技术熟练,和护理效率扩展到PCC定义中的现有领域。
结论:我们现在对讲西班牙语的NELP患者在ED中如何经历PCC以及对他们有什么影响有了更细致的了解。本分析中确定的几个主题增加了关于先前PCC定义领域内对患者重要的细节。这表明PCC的概念化可能会根据提供护理的环境和接受这种护理的人群而有所不同。在概念化PCC时,未来的工作应考虑患者人群和设置。
BACKGROUND: Patient-centered care (PCC) is an essential component of high-quality health, yet patients with non-English language preferences (NELP) experience worse PCC outcomes. Additionally, there are likely unique aspects to PCC for patients with NELP in the emergency department (ED). To inform the development of strategies to improve PCC for NELP in the ED, we sought to understand how Spanish-speaking ED patients experience care and the factors that influenced their perceptions of the patient-centeredness of that care.
METHODS: We conducted a single-center qualitative study using semistructured interviews with adult, Spanish-speaking patients who had been discharged home from the ED. Interviews were conducted using an interview guide, recorded, transcribed, and analyzed iteratively in Spanish using inductive and deductive thematic analysis.
RESULTS: We conducted 19 interviews with participants from 24 to 72 years old. Participants were born in seven different Spanish-speaking countries. Participants identified three domains of PCC: patient, medical team\'s skills, and system. Several of the identified themes such as shared decision making, open communication, compassionate care, and coordination of follow-up care are often incorporated into PCC definitions. However, other themes, including uncertainty leading to fear, use of professional interpreters to promote understanding, receiving equitable care, technical proficiency, and efficiency of care expand upon existing domains in PCC definitions.
CONCLUSIONS: We now have a more nuanced understanding of how Spanish-speaking patients with NELP experience PCC in the ED and what matters to them. Several of the themes identified in this analysis add details about what matters to patients within the domains of previous PCC definitions. This suggests that the conceptualization of PCC may vary based on the setting where care is provided and the population who is receiving this care. Future work should consider patient population and setting when conceptualizing PCC.