目的:高质量的沟通对于以患者为中心的护理至关重要。现有的沟通模型和研究倾向于集中在口头说的话,很少关注沟通的非语言方面。在敏感和情感密集的医疗保健中,比如在癌症治疗中,提供者和患者的非语言行为对于同理心沟通可能尤为重要。因此,这项研究的目的是建立一个解释非语言行为的沟通概念模型。
方法:我们遵循了系统的基础理论设计,涉及对23个提供者的半结构化访谈,包括执业护士,医师,外科医生,和医生的助手。使用不断的比较分析,我们分析了成绩单,并开发了一种扎根的非语言行为沟通会计理论模型。
结果:主要主题包括建立融洽的关系,测量患者将如何接受坏消息,确保病人了解他们的情况,保持诚实但充满希望,以癌症护理为中心但指导患者,在管理情绪增强的同时传达同理心,确保患者理解。在整个过程中,提供者综合语言和非语言信息,并将他们所学到的知识应用于未来的遭遇。
结论:结果扩展了现有的以患者为中心的沟通模型,并邀请了结合非语言行为的沟通干预和研究。该模型有助于了解临床接触中交流的整个过程。
OBJECTIVE: High-quality communication is essential to patient-centered care. Existing communication models and research tends to focus on what is said verbally with little attention to nonverbal aspects of communication. In sensitive and emotionally intensive healthcare encounters, such as in cancer care, provider and patient nonverbal behavior may be particularly important for communicating with empathy. Therefore, the aim of this study was to develop a conceptual model of communication that accounts for nonverbal behavior.
METHODS: We followed a systematic grounded theory design that involved semi-structured interviews with 23 providers, including nurse practitioners, physicians, surgeons, and physician\'s assistants. Using constant comparative analysis, we analyzed transcripts and developed a grounded theory model of communication accounting for nonverbal behavior.
RESULTS: The major themes included building rapport, gauging how patients will take bad news, ensuring patients\' understanding of their conditions, staying honest but hopeful, centering but guiding patient through cancer care, conveying empathy while managing heightened emotions, and ensuring patient understanding. Throughout the process, providers synthesize both verbal and nonverbal information and apply what they learn to future encounters.
CONCLUSIONS: The results extend existing models of patient-centered communication and invite communication intervention and research that incorporates nonverbal behavior. The model contributes an understanding of the full process of communication in clinical encounters.