背景:许多有心理健康问题的年轻人不容易寻求帮助或接受治疗和支持。解决低求助行为的一种方法是改善对心理健康服务信息的访问,以及如何通过基于Web的工具导航心理健康系统。必须寻求最终用户(年轻人、父母或照顾者)对该工具的关键特征的投入,以确保该工具具有相关性,引人入胜,并可能满足他们的需求和期望。
目的:本研究旨在调查年轻人和父母或照顾者对设计的看法,内容,功能,以及基于网络的心理健康导航工具的用户体验,以支持与25岁以下儿童和年轻人的心理健康服务的连接。
方法:共进行了4个在线焦点小组:2个为16岁及以上的年轻人(共n=15),2个为父母或照顾者(共n=13)。焦点小组围绕一系列指导性问题组成,以探索参与者对内容的看法,特点,用户体验,和心理健康导航网站的设计。焦点小组录制了音频,并记录了详细的笔记。此外,53名16-25岁的年轻人和97名父母或照顾者完成了一项在线调查,包括封闭式和开放式问题;在定性分析的焦点小组数据中包括开放式回答.所有定性数据均采用专题分析法进行分析。
结果:共制定了2个主题领域和7个主题。第一个主题领域涵盖了年轻人和父母的信息需求类型。确定的主题涉及导航网站的范围,以及提供有关如何导航整个求助过程的最新和实用信息。第二个主题领域涵盖了有益的网站功能,包括对网站设计的考虑;搜索引擎;支持的导航;和论坛,reviews,和用户帐户。
结论:这项研究为年轻人和父母或照顾者寻求心理健康服务的导航需求提供了重要见解。通过这项研究确定的关键发现直接为MindMap的开发提供了信息,基于网络的青年导航工具,提供可搜索的本地服务数据库,包括一个清晰的描述,他们的位置,和潜在的等待时间。该网站可以独立或支持导航。
BACKGROUND: Many young people with mental health problems do not readily seek help or receive treatment and support. One way to address low help-seeking behavior is to improve access to information on mental health services and how to navigate the mental health system via a web-based tool. Seeking input from the end users (young people and parents or caregivers) on key features of the tool is imperative to ensure that it is relevant, engaging, and likely to meet their needs and expectations.
OBJECTIVE: This study aims to investigate young person and parent or caregiver views on the design, content, functioning, and user experience of a web-based mental health navigation tool to support connection to mental health services for children and young people aged up to 25 years.
METHODS: A total of 4 online focus groups were conducted: 2 with young people aged 16 years and older (total n=15) and 2 with parents or caregivers (total n=13). Focus groups were structured around a series of guiding questions to explore participants\' views on content, features, user experience, and design of a mental health navigation website. Focus groups were audio recorded with detailed notes taken. In addition, 53 young people aged 16-25 years and 97 parents or caregivers completed an online survey, comprising closed- and open-ended questions; open-ended responses were included with the focus group data in the qualitative analysis. All qualitative data were analyzed using thematic analysis.
RESULTS: A total of 2 topic areas and 7 themes were developed. The first topic area covered the types of information needs of young people and parents. Identified themes concerned the scope of the navigation website, as well as the provision of up-to-date and practical information on how to navigate the whole help-seeking process. The second topic area covered website features that would be beneficial and included the consideration of the website design; search engines; supported navigation; and forums, reviews, and user accounts.
CONCLUSIONS: This study provides important insights into the navigation needs of young people and parents or caregivers in seeking mental health services. Key findings identified through this research have directly informed the development of MindMap, a web-based youth navigation tool providing a searchable database of local services, including a clear description, their location, and potential wait times. The website can be navigated independently or with support.