■作者试图评估与退伍军人健康管理局行为健康护理提供者的感知合理工作量相关的工作场所特征。
■作者从2019年所有员工调查(AES;N=14,824)和2019年心理健康提供者调查(MHPS;N=10,490)评估了感知的合理工作量和工作场所特征。9个AES和15个MHPS工作场所对感知合理工作量的预测因子,11个AES和6个MHPS人口预测因子,和设施级别的人员配备比率被纳入混合效应逻辑回归模型。
■总共,8,874(59.9%)AES受访者和5,915(56.4%)MHPS受访者报告有合理的工作量。与感知的合理工作量最密切相关的特征是在AES中具有可实现的性能目标(平均边际效应[AME]=0.10),并且能够按照MHPS中的指示(AME=0.09)的频率安排患者。与合理工作负载显著相关的其他AES特征包括拥有适当的资源、支持个人生活,技能建设,性能识别,正在解决的问题,也没有主管偏袒。MHPS特征包括没有减少护理时间的附带责任,人员配备水平不影响护理,支持人员接管一些责任,有团队合作精神,初级保健-心理健康一体化,参与绩效讨论,协调良好的精神卫生保健,有效的退伍军人计划,在执照的顶端工作,并感觉参与改善访问。设施级别的人员配备比率与认为合理的工作量没有显着相关。
领导可能会考虑将资源集中在支持行为健康提供者的举措上,以根据临床指示安排患者并制定可实现的绩效目标。
UNASSIGNED: The authors sought to assess workplace characteristics associated with perceived reasonable workload among behavioral health care providers in the Veterans Health Administration.
UNASSIGNED: The authors evaluated perceived reasonable workload and workplace characteristics from the 2019 All Employee Survey (AES; N=14,824) and 2019 Mental Health Provider Survey (MHPS; N=10,490) and facility-level staffing ratios from Mental Health Onboard Clinical Dashboard data. Nine AES and 15 MHPS workplace predictors of perceived reasonable workload, 11 AES and six MHPS demographic predictors, and facility-level staffing ratios were included in mixed-effects logistic regression models.
UNASSIGNED: In total, 8,874 (59.9%) AES respondents and 5,915 (56.4%) MHPS respondents reported having a reasonable workload. The characteristics most strongly associated with perceived reasonable workload were having attainable performance goals (average marginal effect [AME]=0.10) in the AES and ability to schedule patients as frequently as indicated (AME=0.09) in the MHPS. Other AES characteristics significantly associated with reasonable workload included having appropriate resources, support for personal life, skill building, performance recognition, concerns being addressed, and no supervisor favoritism. MHPS characteristics included not having collateral duties that reduce care time, staffing levels not affecting care, support staff taking over some responsibilities, having spirit of teamwork, primary care-mental health integration, participation in performance discussions, well-coordinated mental health care, effective veteran programs, working at the top of licensure, and feeling involved in improving access. Facility-level staffing ratios were not significantly associated with perceived reasonable workload.
UNASSIGNED: Leadership may consider focusing resources on initiatives that support behavioral health providers\' autonomy to schedule patients as clinically indicated and develop attainable performance goals.