medication reconciliation

药物协调
  • 文章类型: Journal Article
    UNASSIGNED: Hospital admission for a critical illness episode creates communication breakpoints and can lead to medication discrepancies during hospital stays. Due to the patient\'s underlying condition and the care setting, chronic medications such as cardiovascular medication are often held, discontinued, or changed to alternative administration routes. Unfortunately, data on the optimal timing of cardiovascular drug reinitiation among intensive care unit (ICU) survivors are lacking.
    UNASSIGNED: The primary objective of this study was to describe the prevalence of chronic cardiovascular medication taken before hospital admission and discontinued at ICU discharge and hospital discharge for critically ill patients. A secondary objective was to assess factors associated with medication discontinuation.
    UNASSIGNED: We conducted a multicentered retrospective cohort study at 2 tertiary academic hospitals in Canada. All adult patients taking cardiovascular medication before ICU admission and surviving to hospital discharge between April 1, 2016, and April 1, 2017, were eligible.
    UNASSIGNED: The main outcome of the study was the discontinuation of cardiovascular medication prescribed before ICU admission. The outcome was assessed through participants\' chart review.
    UNASSIGNED: We included 352 patients with a median age of 71.0 years. A total of 155 patients (44.03%) had at least 1 cardiovascular medication discontinued during their stay. Our adjusted model uncovered 3 factors associated with cardiovascular medication discontinuation: male sex (odds ratio [OR] = 0.564, 95% confidence interval [CI] = 0.346-0.919), number of cardiovascular medications taken preadmission (OR = 1.669, 95% CI = 1.003-2.777 for 2 medications and OR = 3.170, 95% CI = 1.325-7.583), and the use of vasopressors (OR = 1.770, 95% CI = 1.045-2.997).
    UNASSIGNED: Our study uncovered that cardiovascular medication discontinuation for ICU patients is frequent, especially for renin-angiotensin system (RAS) blockers. Data from our study could be used to reinforce site-specific protocols of medication reconciliation and optimization, as well as inform future protocols aimed at RAS blocker reinitiation follow-up.
    UNASSIGNED: L’admission à l’hôpital pour un épisode de maladie grave crée des ruptures de communication et peut entraîner des écarts dans la médication pendant le séjour à l’hôpital. Il arrive souvent, selon l’état sous-jacent du patient et l’environnement de soins, que les médicaments destinés à traiter des maladies chroniques, comme les médicaments cardiovasculaires, soient poursuivis, cessés ou administrés par d’autres voies. On manque malheureusement de données sur le moment optimal pour la reprise du traitement cardiovasculaire chez les survivants des unités de soins intensifs (USI).
    UNASSIGNED: L’objectif principal était de décrire la prévalence de l’arrêt, à la sortie de l’USI et de l’hôpital, des médicaments pris par les patients gravement malades pour traiter les maladies cardiovasculaires chroniques avant leur admission. Un objectif secondaire était d’évaluer les facteurs associés à l’arrêt du traitement.
    UNASSIGNED: Nous avons mené une étude de cohorte rétrospective multicentrique dans deux hôpitaux universitaires tertiaires canadiens. Étaient admissibles tous les patients adultes qui prenaient des médicaments cardiovasculaires avant leur admission à l’USI entre le 1er avril 2016 et le 1er avril 2017 et qui avaient survécu jusqu’à leur sortie de l’hôpital.
    UNASSIGNED: Le principal critère d’intérêt était l’arrêt du traitement cardiovasculaire prescrit avant l’admission à l’USI. Ce critère a été établi par l’examen des dossiers des sujets.
    UNASSIGNED: Nous avons inclus 352 patients (âge médian : 71,0 ans) desquels 155 (44 %) avaient vu au moins un de leurs médicaments pour traiter une maladie cardiovasculaire cessé pendant leur séjour. Notre modèle corrigé a révélé trois facteurs associés à l’arrêt du traitement cardiovasculaire : être de sexe masculin (rapport de cotes [RC] : 0,564; IC95 % : 0,346-0,919), le nombre de médicaments cardiovasculaires pris avant l’admission (RC : 1,669; IC95 % : 1,003-2,777 pour deux médicaments, et RC : 3,170; IC95 % : 1,325-7,583) et l’utilisation de vasopresseurs (RC : 1,770; IC95 % : 1,045-2,997).
    UNASSIGNED: Notre étude a révélé que l’arrêt du traitement contre les maladies cardiovasculaires chroniques, en particulier les inhibiteurs du SRA, est fréquent chez les patients hospitalisés aux soins intensifs. Les données de notre étude pourraient servir à renforcer les protocoles de bilan de médication et d’optimisation propre à chaque site de même que pour éclairer les futurs protocoles visant à assurer le suivi de la réinitiation des inhibiteurs du SRA.
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  • 文章类型: Editorial
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  • 文章类型: Editorial
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  • 文章类型: Journal Article
    药物和解,记录病人用药的过程,目前是一个耗时耗力的过程。为了使药物和解更有效,数字助理(DA)提供了一个有前途的解决方案。特别是由于类似于人的数字界面往往会受到更脆弱的人群的赞赏,例如处于低社会经济地位(SEP)的患者。尽管特别是低SEP人群的DAs潜力,在此类数字健康干预措施的开发和设计阶段,这些群体通常不参与。这种排除可能解释了低SEP患者中数字干预措施的采用率较低,并加剧了所谓的数字鸿沟。我们使用参与式设计方法探索了SEP梯度中患者的看法和需求。低的患者,middle-,和高SEP背景被要求与本研究开发的DA互动,并随后接受了采访。主题分析揭示了关于设计的七个主题,输入法,可理解性,隐私问题,好处,使用的意图,和放心。总的来说,患者害怕在药物输入中出错,因此重视系统或护理人员的反馈.低SEP患者在使用DA时似乎特别重视更结构化的输入方法,而高SEP患者强调了DA的安全环境的重要性,并寻求澄清其功能。我们的研究证明了在开发数字健康工具时让患者参与社会经济梯度的重要性,并为研究人员和开发人员提供了包容性DA设计的具体建议。
    Medication reconciliation, the process of documenting a patient\'s medication, is currently a time-consuming and labor-intensive process. To make medication reconciliation more efficient, digital assistants (DAs) offer a promising solution. Especially since human-like digital interfaces tend to be appreciated by more vulnerable populations such as patients in a low socioeconomic position (SEP). Despite the potential of DAs for low-SEP populations in particular, these groups are often not involved during the development and design phase of such digital health interventions. This exclusion may explain the lower adoption rates of digital interventions among low-SEP patients and exacerbate the so-called digital divide. We explored the perceptions and needs of patients across the SEP gradient using a participatory design approach. Patients of low-, middle-, and high-SEP backgrounds were asked to interact with a DA developed for this study and were interviewed afterward. A thematic analysis revealed seven themes regarding design, input method, comprehensibility, privacy concerns, benefits, the intention to use, and reassurance. Overall, patients were afraid to make mistakes in their medication entries and therefore valued feedback from the system or caregivers. Low-SEP patients specifically seemed to value more structured input methods when using the DA, while high-SEP patients emphasized the importance of a secure environment for the DA and sought clarity about its functionalities. Our study demonstrates the importance of involving patients across the socioeconomic gradient when developing a digital health tool and offers concrete recommendations for inclusive DA design for researchers and developers.
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  • 文章类型: Journal Article
    住院期间的完全药物和解是进一步治疗决定的理由。一个连续的,进行了对照干预研究,以评估泌尿外科护士与药剂师建立的最佳可能用药史(BPMH)之间的差异。这项研究包括预先干预(对照组,CG),护理培训作为药物干预,和干预后(干预组,IG)组。差异被归类为“失踪”(未记录但被采取),“添加”(附加记录)“强度”(记录剂量不正确),“进气”(不正确的进气时间/计划),“双倍”(双倍处方),和“其他”(无明确赋值)。此外,高危药物亚组差异尤其普遍,我们对此进行了评估.关于CG和IG的差异,比较了培训成功率。一般来说,在IG中发现的每位患者的差异百分比低于CG(78.1%与87.5%,显著)。识别最多的类别是“失踪”(IG,33.3%vs.CG,35.2%)。总的来说,每个差异为7.4%(差异:IG,27vs.CG,38)在发生“失踪”时确定为高风险药物(77.8%与52.6%,超出7.4%)。尽管护理培训只能部分减少差异,药剂师使用BPMH实施药物和解可以改善这一过程,尤其是高危药物。
    Complete medication reconciliation during hospital admission is the rationale for further treatment decisions. A consecutive, controlled intervention study was conducted to assess discrepancies in medication reconciliation performed by nurses of the Urology Department compared to the Best Possible Medication History (BPMH) established by pharmacists. This study included pre-intervention (control group, CG), nursing training as a pharmaceutical intervention, and post-intervention (intervention group, IG) groups. The discrepancies were classified as \"Missing\" (not recorded but taken), \"Added\" (additionally recorded) \"Strength\" (incorrect documented dosage), \"Intake\" (incorrect intake time/schedule), \"Double\" (double prescription), and \"Others\" (no clear assignment). Additionally, high-risk drug subgroup discrepancies were particularly prevalent and were evaluated. Training success was compared concerning discrepancies in the CG and IG. Generally, the percentage of discrepancies per patient found was lower in the IG than in the CG (78.1% vs. 87.5%, significantly). The category most identified was \"Missing\" (IG, 33.3% vs. CG, 35.2%). Overall, a discrepancy of 7.4% each (discrepancies: IG, 27 vs. CG, 38) was determined for high-risk drugs while \"Missing\" occurred (77.8% vs. 52.6%, out of 7.4%). Despite nursing training only partially reducing discrepancies, the implementation of medication reconciliation using BPMH by pharmacists could improve the process, especially for high-risk drugs.
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  • 文章类型: Journal Article
    背景:虽然成功的信息传递和无缝的药物供应是医院到家庭过渡期间药物安全的基础,经常报告中断。在德国,新的法律要求于2017年生效,加强药物清单和出院摘要作为信息传递的首选手段。除了以前的规定-例如医院药房出院时分配药物-医院医生现在被允许发布由社区药房提供的出院处方。这项调查研究的目的是在全国范围内首次了解如何实施这些要求以及它们如何影响药物信息传递和持续药物供应的连续性。
    方法:从4月17日至6月30日,对德国所有医院和社区药房进行了两次全国性的自我管理在线调查,2023年。
    结果:总体而言,所有德国医院药房的31.0%(n=111)和所有社区药房的4.5%(n=811)参加。大多数医院药房报告说,出院的病人通常会得到出院总结(89.2%),药物清单(59.5%),如果需要,出院处方(67.6%)和/或所需药物(67.6%)。大约每第二个社区药房(49.0%)表示,最近出院的患者中,有一半通常会出现药物清单。34.0%的社区药房表示,他们通常每周至少收到一次最近出院的患者的出院摘要。大约四分之三的社区药房(73.3%)表示大多数出院处方都及时发放。然而,三分之一(31.0%)的患者估计有一半以上的患者出现药物供应缺口.社区药房报告了法律要求方面的挑战-例如患者对药物清单的可理解性较差,用药差异,未满足出院处方的正式要求,在查询的情况下,医院工作人员的可及性较差。相比之下,医院药房命名技术问题,时间/人力资源,以及患者对药物治疗知识的不足。
    结论:根据药店的看法,可以假设,今天在医院到家庭的过渡期间,药物信息传递的中断和药物供应的缺乏仍然发生,尽管有新的法律要求。需要进一步的研究来补充其他医疗保健专业人员和患者的观点,以确定有效的策略。
    BACKGROUND: While successful information transfer and seamless medication supply are fundamental to medication safety during hospital-to-home transitions, disruptions are frequently reported. In Germany, new legal requirements came into force in 2017, strengthening medication lists and discharge summaries as preferred means of information transfer. In addition to previous regulations - such as dispensing medication at discharge by hospital pharmacies - hospital physicians were now allowed to issue discharge prescriptions to be supplied by community pharmacies. The aim of this survey study was to gain first nationwide insights into how these requirements are implemented and how they impact the continuity of medication information transfer and continuous medication supply.
    METHODS: Two nationwide self-administered online surveys of all hospital and community pharmacies across Germany were developed and conducted from April 17th to June 30th, 2023.
    RESULTS: Overall, 31.0% (n = 111) of all German hospital pharmacies and 4.5% (n = 811) of all community pharmacies participated. The majority of those hospital pharmacies reported that patients who were discharged were typically provided with discharge summaries (89.2%), medication lists (59.5%) and if needed, discharge prescriptions (67.6%) and/or required medication (67.6%). About every second community pharmacy (49.0%) indicated that up to half of the recently discharged patients who came to their pharmacy typically presented medication lists. 34.0% of the community pharmacies stated that they typically received a discharge summary from recently discharged patients at least once per week. About three in four community pharmacies (73.3%) indicated that most discharge prescriptions were dispensed in time. However, one-third (31.0%) estimated that half and more of the patients experienced gaps in medication supply. Community pharmacies reported challenges with the legal requirements - such as patients´ poor comprehensibility of medication lists, medication discrepancies, unmet formal requirements of discharge prescriptions, and poor accessibility of hospital staff in case of queries. In comparison, hospital pharmacies named technical issues, time/personnel resources, and deficits in patient knowledge of medication as difficulties.
    CONCLUSIONS: According to the pharmacies´ perceptions, it can be assumed that discontinuation in medication information transfer and lack of medication supply still occur today during hospital-to-home transitions, despite the new legal requirements. Further research is necessary to supplement these results by the perspectives of other healthcare professionals and patients in order to identify efficient strategies.
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  • 文章类型: Journal Article
    背景:糖尿病是一种多因素疾病状态,需要对患者进行充分监测以改善健康状况。糖尿病知识和态度,以及相关因素,如药物依从性,用药差异,健康素养,和血糖控制在这项研究中进行了评估。将所选因素与糖尿病知识和态度进行比较。
    方法:对尼日利亚三个三级医疗机构的非卧床糖尿病患者进行了一项横断面研究。使用面试官管理的半结构化问卷进行数据收集。使用描述性和推断性统计学分析数据,显著性水平设定为p<0.05。
    结果:共有188名糖尿病患者参与了这项研究;联邦医疗中心51名(27.1%),Abeokuta,69(36.7%)在大学学院医院,伊巴丹,伊洛林大学教学医院有68人(36.2%),伊洛林.112名(59.6%)女性患者参加了该研究,患者的平均年龄为58.69±13.68岁。在101例(53.7%)患者中观察到用药差异。一百零三(54.8%),47人(25.0%)和38人(20.2%)偏高,中等,和低药物依从性,分别。91人(48.4%)具有较高的健康素养。平均糖尿病知识评分为14.64±2.55分,最高可得评分为18分。患者的平均糖尿病态度为62.50±6.86分,最高可得分数为70分。观察到糖尿病知识与健康素养之间存在显着正相关(Beta=0.021,p=0.029)。正规教育水平较高的患者糖尿病知识水平较高(p=0.046),高糖尿病态度(p<0.001)和高健康素养(p=0.002)。60岁以上患者对糖尿病的态度较高(p=0.029),以及具有高健康素养的人(p=0.005)。
    结论:糖尿病患者表现出良好的疾病知识,态度和服药依从性。观察到患者的平均健康素养水平和药物治疗差异。观察到患者糖尿病知识和正规教育水平之间存在显着差异,糖尿病的态度,健康素养和年龄。患者的健康素养与糖尿病知识显著相关。
    BACKGROUND: Diabetes is a multifactorial disease state that requires adequate patient monitoring for improved health outcomes. Diabetes knowledge and attitude, and associated factors such as medication adherence, medication discrepancy, health literacy, and glycemic control were evaluated in this study. The selected factors were also compared with diabetes knowledge and attitude.
    METHODS: A cross-sectional study was carried out among ambulatory diabetes patients in three tertiary healthcare facilities in Nigeria. An interviewer-administered semi-structured questionnaire was utilized for data collection. Data was analysed using descriptive and inferential statistics with the level of significance set at p < 0.05.
    RESULTS: A total of 188 diabetes patients participated in the study; 51 (27.1%) at the Federal Medical Center, Abeokuta, 69 (36.7%) at the University College Hospital, Ibadan, and 68 (36.2%) at the University of Ilorin Teaching Hospital, Ilorin. One hundred and twelve (59.6%) female patients participated in the study and patients\' average age was 58.69 ± 13.68 years. Medication discrepancy was observed among 101 (53.7%) patients. One hundred and three (54.8%), 47 (25.0%) and 38 (20.2%) had high, medium, and low medication adherence, respectively. Ninety-one (48.4%) had high health literacy. Mean diabetes knowledge score was 14.64 ± 2.55 points out of a maximum obtainable score of 18 points. Mean diabetes attitude of patients was 62.50 ± 6.86 points out of a maximum obtainable score of 70 points. Significant positive association was observed between diabetes knowledge and health literacy (Beta = 0.021, p = 0.029). Diabetes knowledge was higher in patients with higher level of formal education (p = 0.046), higher diabetes attitude (p < 0.001) and high health literacy (p = 0.002). Patients\' diabetes attitude was higher in individuals older than 60 years of age (p = 0.029), and those with high health literacy (p = 0.005).
    CONCLUSIONS: The diabetes patients displayed good disease knowledge, attitude and medication adherence. Average levels of health literacy and medication discrepancy was observed among the patients. Significant differences were observed between patients\' diabetes knowledge and level of formal education, diabetes attitude, health literacy and age. Patients\' health literacy was significantly associated with diabetes knowledge.
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  • 文章类型: Journal Article
    背景:国家个人健康记录(PHR)已被提议在医疗过渡期间改善药物相关信息的传输。目的:评估澳大利亚国家PHR中捕获的药物之间的一致性,我的健康记录(MyHR)药剂师在入院时获得了患者的最佳用药史(BPMH)。方法:本前瞻性观察性研究采用医院患者的便利样本。对于新入院的患者,调查药剂师获得了BPMH,然后将其与MyHR中捕获的药物清单进行了比较.经过比较,药物被归类为完全匹配,部分匹配或不匹配。具有完全或部分匹配的药物被分组在一起。然后根据潜在的后果评估有偏差的药物的风险,并描述性报道。进行多变量逻辑回归以评估与药物不匹配相关的因素。结果:共招募82例患者,累计记录了1,207种药物。在1,207种药物中,714(59.2%)药物被记录为完全/部分匹配。其余493(40.8%)药物不匹配。在493种不匹配的药物中,442(89.7%)被认为是低风险偏差,51(10.3%)被认为是高风险。药物更有可能不匹配,而不是完全/部分匹配,如果是常规的非处方药,或“需要时”处方药,或“需要时”非处方药,或者是肠胃外给药。结论:国家PHRs可能是确认患者用药史或作为BPMH起点的次要来源。
    Background: National Personal Health Records (PHRs) have been proposed to improve the transfer of medication-related information during transition of care. Objective: To evaluate the concordance between the medications captured in the Australian national PHR, My Health Record (MyHR), and the pharmacist obtained best possible medication history (BPMH) for patients upon hospital admission. Method: This prospective observational study used a convenience sample of hospital patients. For newly admitted patients, the investigating pharmacist obtained a BPMH and then compared it to the medication list captured in MyHR. Upon comparison, the medications were categorised into either complete match, partial match or mismatch. Medications with a complete or partial match were grouped together. Medications with deviations were then assessed for risk based on their potential consequence, and reported descriptively. A multivariable logistic regression was conducted to assess the factors associated with a drug being mismatched. Results: A total of 82 patients were recruited, with a cumulative total of 1,207 medications documented. Of the 1,207 medications, 714 (59.2%) medications were documented as a complete/partial match. The remaining 493 (40.8%) medications were mismatched. Of the 493 mismatched medications, 442 (89.7%) were deemed low-risk deviations and 51 (10.3%) were deemed high-risk. A medication was more likely to be mismatched, rather than completely/partially matched, if it was a regular non-prescription medication, or \"when-required\" prescription medication, or \"when required\" non-prescription medication, or if it was administered parenterally. Conclusion: National PHRs may be a secondary source to either confirm a patient\'s medication history or be used as a starting point for a BPMH.
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  • 文章类型: Journal Article
    结论:为了加快文章的发表,AJHP在接受后尽快在线发布手稿。接受的手稿经过同行评审和复制编辑,但在技术格式化和作者打样之前在线发布。这些手稿不是记录的最终版本,将在以后替换为最终文章(按照AJHP样式格式化并由作者证明)。
    目的:比较ICU药师干预在重症监护病房康复中心(ICU-RC)当面和虚拟诊所就诊的发生率。
    方法:这是对ICU药剂师在2019年9月至2021年7月期间在美国和英国转诊了12个ICU-RC的成年患者中实施的干预措施的事后分析,如先前发表的研究中所述。ICU康复中心药师综合用药管理的多中心评价[J].该研究包括接受ICU药剂师全面药物审查的患者。将ICU药剂师在ICU-RC临床就诊期间进行的与药物相关的干预措施与虚拟临床就诊期间进行的干预措施进行了比较。
    结果:有507名患者转诊至ICU-RC,其中474名患者参加了诊所访问。其中,472人接受了全面的药物审查,313名患者参加亲自访问,159名患者参加虚拟访问。与虚拟诊所组相比,ICU-RC亲自诊所组实施的药物相关干预措施的发生率更高(86.5%vs79.2%,P=0.04)。在现场和虚拟临床组之间,每位患者的ICU药剂师干预的中位数没有差异(2vs2,P=0.13)。在所有患者中,ICU入院诊断是药物相关干预措施的独立预测因子。
    结论:ICU-RC门诊就诊的ICU药师干预发生率高于虚拟门诊就诊。药剂师有助于在两种情况下应对重症监护后综合征的复杂药理学挑战。
    CONCLUSIONS: In an effort to expedite the publication of articles, AJHP is posting manuscripts online as soon as possible after acceptance. Accepted manuscripts have been peer-reviewed and copyedited, but are posted online before technical formatting and author proofing. These manuscripts are not the final version of record and will be replaced with the final article (formatted per AJHP style and proofed by the authors) at a later time.
    OBJECTIVE: To compare the incidence of ICU pharmacist interventions in intensive care unit recovery center (ICU-RC) in-person and virtual clinic visits.
    METHODS: This was a post hoc analysis of interventions implemented by ICU pharmacists among adult patients who were referred to 12 ICU-RCs across the United States and the United Kingdom between September 2019 and July 2021, as reported in a previously published study \"An International, Multicenter Evaluation of Comprehensive Medication Management by Pharmacists in ICU Recovery Centers.\" That study included patients who received a comprehensive medication review by an ICU pharmacist. Medication-related interventions performed by an ICU pharmacist during ICU-RC in-person clinic visits were compared to those performed during virtual clinic visits.
    RESULTS: There were 507 patients referred to an ICU-RC, of whom 474 patients attended a clinic visit. Of those, 472 received a comprehensive medication review, with 313 patients attending in-person visits and 159 patients attending virtual visits. The incidence of medication-related interventions implemented was higher in the ICU-RC in-person clinic group compared to the virtual clinic group (86.5% vs 79.2%, P = 0.04). There was no difference in the median number of ICU pharmacist interventions per patient between the in-person and virtual clinic groups (2 vs 2, P = 0.13). An ICU admission diagnosis was an independent predictor of medication-related interventions among all patients.
    CONCLUSIONS: The incidence of ICU pharmacist interventions was higher at ICU-RC in-person clinic visits compared to virtual clinic visits. Pharmacists aid in meeting the complex pharmacologic challenges of post-intensive care syndrome in both settings.
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  • 文章类型: Journal Article
    在我们的加州大学圣地亚哥分校健康机构,处方集限定符,如适应症扩展和基于提供者专业的限制,患者位置,或患者特征作为自由文本输入到在线处方集平台。自实施电子系统以来,处方集类别及其描述的不一致导致工作人员之间的混乱和处方集应用不一致。我们审查了880种独特的药物和配方限定符,以标准化类别和语言。有537项住院限制(例如,仅限于服务),147项仅限于门诊使用,94个有配方限制的项目,91项与相关指南,和11个带有处方集扩展的项目。更新了处方集状态描述,使其保持一致和清晰。标准化和维护良好的处方集,通过处方集对账,可以为一线医护人员提供关于处方集状态的简明和翔实的见解。
    At our institution UC San Diego Health, formulary qualifiers such as indication expansions and restrictions based on provider specialty, patient location, or patient characteristics are input as free text into an online formulary platform. Inconsistency in formulary categories and their descriptions since the implementation of the electronic system have led to confusion and inconsistent formulary application amongst staff. We reviewed 880 unique medications with formulary qualifiers to standardize both categories and language. There were 537 items with inpatient restrictions (eg, restricted to service), 147 items with a restriction to outpatient use only, 94 items with a formulation restriction, 91 items with associated guidelines, and 11 items with formulary expansions. Formulary status descriptions were updated to be consistent and clear. A standardized and well-maintained formulary, via formulary reconciliation, can provide concise and informative insight to the formulary status for frontline healthcare staff.
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