背景:生活方式相关疾病是导致死亡和残疾的主要原因之一。他们在全球范围内的快速增长要求低成本,可扩展的解决方案,以促进健康行为的变化。事实证明,数字健康教练在提供负担得起的、支持生活方式改变的可扩展计划。这种方法越来越依赖于异步的基于文本的干预来激励和支持行为改变。尽管我们知道同理心是成功的教练-用户关系和积极的患者结果的核心要素,我们缺乏关于如何在基于文本的交互中实现这一点的研究。系统功能语言学(SFL)是一种语言理论,可以支持在基于文本的交互中识别移情机会(EO)。以及患者在其表述中的语言选择背后的推理。
目的:本研究旨在确定移情和SFL方法是否令人满意地相互对应和互补,以研究健康教练背景下基于文本的交流。我们试图探索将移情评估与SFL类别相结合是否可以提供一种方法来理解基于异步文本的教练互动中的客户-教练互动。
方法:我们检索了由29名妇女发送的148条短信,这些妇女参与了一项关于预防妊娠期糖尿病(GDM)和产后体重减轻的远程随访的随机试验。我们进行了一项试点研究,以识别用户的显式和隐式EO,并使用SFL方法进一步研究了这些陈述,重点是传递性分析和主题分析。
结果:我们确定了在语料库中42.37%(3478/8209)的单词计数中存在的164个EO。主要为阴性(n=90,54.88%)和内隐(n=55,60.00%)。我们杰出的开场白,内容和关闭消息结构。大多数措辞在具有声明性结构的内容(n=7077,86.21%)中发现(n=7084,86.30%)。过程占语料库的22.4%(n=1839),其中一半是物质(n=876,10.67%),主要与食物和饮食有关(n=196,54.92%),身体活动(n=96,26.89%),和生活方式目标(n=40,11.20%)。
结论:我们的研究结果表明,移情和SFL方法是相容的。我们的传递性分析结果揭示了对用户EOs含义的新颖见解,比如他们寻求帮助或赞美,经常被医疗保健专业人员(HCP)错过,以及教练与用户的关系。缺乏明确的EO和直接的问题可能归因于对教练能力的低信任或信息。在未来,我们将进行进一步的研究,以探索其他语言特征和代码教练消息。
背景:澳大利亚新西兰临床试验注册(ANZCTR)ACTRN12620001240932;https://www.anzctr.org.au/Trial/Registration/TrialReview.aspx?id=380020。
Lifestyle-related diseases are among the leading causes of death and disability. Their rapid increase worldwide has called for low-cost, scalable solutions to promote health behavior changes. Digital health coaching has proved to be effective in delivering affordable, scalable programs to support lifestyle change. This approach increasingly relies on asynchronous text-based interventions to motivate and support behavior change. Although we know that empathy is a core element for a successful coach-user relationship and positive patient outcomes, we lack research on how this is realized in text-based interactions. Systemic functional linguistics (SFL) is a linguistic theory that may support the identification of empathy opportunities (EOs) in text-based interactions, as well as the reasoning behind patients\' linguistic choices in their formulation.
This study aims to determine whether empathy and SFL approaches correspond and complement each other satisfactorily to study text-based communication in a health coaching context. We sought to explore whether combining empathic assessment with SFL categories can provide a means to understand client-coach interactions in asynchronous text-based coaching interactions.
We retrieved 148 text messages sent by 29 women who participated in a randomized trial of telecoaching for the prevention of gestational diabetes mellitus (GDM) and postnatal weight loss. We conducted a pilot study to identify users\' explicit and implicit EOs and further investigated these statements using the SFL approach, focusing on the analysis of transitivity and thematic analysis.
We identified 164 EOs present in 42.37% (3478/8209) of the word count in the corpus. These were mainly negative (n=90, 54.88%) and implicit (n=55, 60.00%). We distinguished opening, content and closing messages structures. Most of the wording was found in the content (n=7077, 86.21%) with a declarative structure (n=7084, 86.30%). Processes represented 22.4% (n=1839) of the corpus, with half being material (n=876, 10.67%) and mostly related to food and diet (n=196, 54.92%), physical activity (n=96, 26.89%), and lifestyle goals (n=40, 11.20%).
Our findings show that empathy and SFL approaches are compatible. The results from our transitivity analysis reveal novel insights into the meanings of the users\' EOs, such as their seek for help or praise, often missed by health care professionals (HCPs), and on the coach-user relationship. The absence of explicit EOs and direct questions could be attributed to low trust on or information about the coach\'s abilities. In the future, we will conduct further research to explore additional linguistic features and code coach messages.
Australian New Zealand Clinical Trials Registry (ANZCTR) ACTRN12620001240932; https://www.anzctr.org.au/Trial/Registration/TrialReview.aspx?id=380020.