■将个人与现有社区资源联系起来对于满足社会需求和改善人口健康至关重要。虽然有许多正在进行的信息学工作将社会需求筛查和转介嵌入医疗保健系统及其电子健康记录中,对数字生态系统和社区组织(CBO)提供或连接个人到这些资源的需求的关注较少。
■我们使用以人为本的设计为CBO开发了数字平台,专注于识别健康和社会资源以及与客户的沟通。
■以设计过程的开发阶段为中心,我们分两个阶段与社区组织领导和员工进行了深度访谈,以创建和迭代平台。我们从技术接受模型中引出并将参与者反馈映射到理论知情领域,如有用性和易用性,构建最终产品,并随着平台开发的进行总结所有主要设计决策。
■总的来说,我们在连续2个发展阶段完成了对18位社区组织领导和员工的22次访谈。面试记录编码后,有四个与可用性相关的主要主题,相关性,以及影响使用的外部因素。具体来说,CBO表示有兴趣使用客户关系管理软件来管理他们的客户互动和沟通,他们需要特定的额外功能来解决他们日常工作的范围,即(1)与客户的数字和SMS文本消息通信,以及(2)根据不同的客户需求和各种计划资格标准识别相关社区资源的简单方法。最后,出现了明确的执行需求,例如对使用新平台的员工的数字培训和支持。最后的平台,标题为“映射以增强参与社区的活力(MAVEN),“于2022年在Salesforce环境中完成,它包括直接映射到设计过程的特性和功能。
让社区组织参与以用户为中心的健康和社会资源平台的设计,对于挖掘他们在服务当地社区和社区方面的深厚专业知识至关重要。由行为理论提供的设计方法可以类似地用于其他信息学研究。往前走,需要更多的工作来支持特定于CBO需求的平台的实施,特别是考虑到资源,培训,和自定义需要在这些设置。
UNASSIGNED: Connecting individuals to existing community resources is critical to addressing social needs and improving population health. While there is much ongoing
informatics work embedding social needs screening and referrals into health care systems and their electronic health records, there has been less focus on the digital ecosystem and needs of community-based organizations (CBOs) providing or connecting individuals to these resources.
UNASSIGNED: We used human-centered design to develop a digital platform for CBOs, focused on identification of health and social resources and communication with their clients.
UNASSIGNED: Centered in the Develop phase of the design process, we conducted in-depth interviews in 2 phases with community-based organizational leadership and staff to create and iterate on the platform. We elicited and mapped participant feedback to theory-informed domains from the Technology Acceptance Model, such as Usefulness and Ease of Use, to build the final product and summarized all major design decisions as the platform development proceeded.
UNASSIGNED: Overall, we completed 22 interviews with 18 community-based organizational leadership and staff in 2 consecutive Develop phases. After coding of the interview transcripts, there were 4 major themes related to usability, relevance, and external factors impacting use. Specifically, CBOs expressed an interest in a customer relationship management software to manage their client interactions and communications, and they needed specific additional features to address the scope of their everyday work, namely (1) digital and SMS text messaging communication with clients and (2) easy ways to identify relevant community resources based on diverse client needs and various program eligibility criteria. Finally, clear implementation needs emerged, such as digital training and support for staff using new platforms. The final platform, titled \"Mapping to Enhance the Vitality of Engaged Neighborhoods (MAVEN),\" was completed in the Salesforce environment in 2022, and it included features and functions directly mapped to the design process.
UNASSIGNED: Engaging community organizations in user-centered design of a health and social resource platform was essential to tapping into their deep expertise in serving local communities and neighborhoods. Design methods informed by behavioral theory can be similarly employed in other
informatics research. Moving forward, much more work will be necessary to support the implementation of platforms specific to CBOs\' needs, especially given the resources, training, and customization needed in these settings.