continuity of patient care

病人护理的连续性
  • 文章类型: Journal Article
    背景:护理的碎片化(即,在没有主导提供者的情况下使用多个门诊提供者)可能会增加提供者之间沟通差距的风险。然而,目前尚不清楚接受零散医疗服务的人(以索赔衡量)是否认为他们的医疗服务提供者之间的沟通差距更大.还不清楚感知沟通差距的人是否将其视为临床意义(即,他们是否经历了归因于协调性差的不良事件)。
    方法:我们使用中风的地理和种族差异(REGARDS)研究的数据进行了一项纵向研究,包括对医疗保健的看法调查(2017-2018)和相关的按服务收费的医疗保险索赔(调查前12个月)(N=4,296)。我们估计了相关系数,以确定基于索赔和自我报告的门诊就诊次数与门诊提供者之间的关联。然后,我们使用逻辑回归来确定基于索赔的碎片(用反向Bice-Boxerman指数[rBBI]衡量)和自我报告的护理协调差距之间的关联,分开,在基于索赔的碎片和自我报告的不良事件之间,受访者将其归因于协调不力。
    结果:就诊次数与自我报告之间的相关系数为0.37,提供者数量为0.38(每次p<0.0001)。索赔高度分散(rBBI≥0.85)的个体报告护理协调方面的任何差距的调整后几率增加了23%(95%CI3%,48%)和,分开,报告不良事件的调整后几率增加了61%(95%CI11%,134%)。
    结论:基于索赔的分散医疗保险受益人还报告了其提供者之间沟通的差距。此外,这些差距似乎具有临床意义,受益人报告他们归因于协调不力的不良事件。
    BACKGROUND: Fragmentation of care (that is, the use of multiple ambulatory providers without a dominant provider) may increase the risk of gaps in communication among providers. However, it is unclear whether people with fragmented care (as measured in claims) perceive more gaps in communication among their providers. It is also unclear whether people who perceive gaps in communication experience them as clinically significant (that is, whether they experience adverse events that they attribute to poor coordination).
    METHODS: We conducted a longitudinal study using data from the Reasons for Geographic and Racial Differences in Stroke (REGARDS) study, including a survey on perceptions of healthcare (2017-2018) and linked fee-for-service Medicare claims (for the 12 months prior to the survey) (N = 4,296). We estimated correlation coefficients to determine associations between claims-based and self-reported numbers of ambulatory visits and ambulatory providers. We then used logistic regression to determine associations between claims-based fragmentation (measured with the reversed Bice-Boxerman Index [rBBI]) and self-reported gaps in care coordination and, separately, between claims-based fragmentation and self-reported adverse events that the respondent attributed to poor coordination.
    RESULTS: The correlation coefficient between claims-based and self-report was 0.37 for the number of visits and 0.38 for the number of providers (p < 0.0001 for each). Individuals with high fragmentation by claims (rBBI ≥ 0.85) had a 23% increased adjusted odds of reporting any gap in care coordination (95% CI 3%, 48%) and, separately, a 61% increased adjusted odds of reporting an adverse event that they attributed to poor coordination (95% CI 11%, 134%).
    CONCLUSIONS: Medicare beneficiaries with claims-based fragmentation also report gaps in communication among their providers. Moreover, these gaps appear to be clinically significant, with beneficiaries reporting adverse events that they attribute to poor coordination.
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    文章类型: Journal Article
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  • 文章类型: Journal Article
    背景:尽管呼吁将胰腺癌(PC)护理区域化到高容量中心(HVC),许多PC患者选择在离家较近或多个机构接受治疗.在跨机构PC护理的背景下,与协调护理相关的挑战知之甚少.
    方法:在这项定性研究中,我们对HVC(n=9)和社区医院(n=11)的肿瘤临床医生进行了半结构化访谈,以评估他们在各自机构中协调治疗和治疗PC患者的观点。采访被转录,编码,并使用演绎和归纳方法进行分析,以确定与跨机构协调挑战相关的主题,并注意到改进机会。
    结果:临床医生发现了与闭环通信相关的挑战,在某种程度上,无法访问共享的电子健康记录。患者共同管理的挑战归因于患者接受不同临床医生的不一致建议。为了应对这些挑战,参与者提出了一些改进的机会,例如与各机构的临床医生建立融洽的关系,并更新肿瘤委员会的流程.据报道,更新肿瘤委员会流程的机会是多维的,可能涉及:(1)指定肿瘤委员会协调员;(2)记录和传播肿瘤委员会的建议;(3)在肿瘤委员会会议期间使用电话会议促进基于社区的临床医生参与。
    结论:鉴于与患者共同管理相关的沟通障碍和挑战,促进PC临床医生之间的关系发展和改善多学科肿瘤委员会的实践可能会促进跨机构的协调.有必要研究多学科肿瘤委员会协调员和电话会议平台如何加强跨机构沟通,从而改善患者预后。
    BACKGROUND: Despite calls for regionalizing pancreatic cancer (PC) care to high-volume centers (HVCs), many patients with PC elect to receive therapy closer to their home or at multiple institutions. In the context of cross-institutional PC care, the challenges associated with coordinating care are poorly understood.
    METHODS: In this qualitative study we conducted semi-structured interviews with oncology clinicians from a HVC (n = 9) and community-based hospitals (n = 11) to assess their perspectives related to coordinating the care of and treating PC patients across their respective institutions. Interviews were transcribed, coded, and analyzed using deductive and inductive approaches to identify themes related to cross-institutional coordination challenges and to note improvement opportunities.
    RESULTS: Clinicians identified challenges associated with closed-loop communication due, in part, to not having access to a shared electronic health record. Challenges with patient co-management were attributed to patients receiving inconsistent recommendations from different clinicians. To address these challenges, participants suggested several improvement opportunities such as building rapport with clinicians across institutions and updating tumor board processes. The opportunity to update tumor board processes was reportedly multi-dimensional and could involve: (1) designating a tumor board coordinator; (2) documenting and disseminating tumor board recommendations; and (3) using teleconferencing to facilitate community-based clinician engagement during tumor board meetings.
    CONCLUSIONS: In light of communication barriers and challenges associated with patient co-management, enabling the development of relationships among PC clinicians and improving the practices of multidisciplinary tumor boards could potentially foster cross-institutional coordination. Research examining how multidisciplinary tumor board coordinators and teleconferencing platforms could enhance cross-institutional communication and thereby improve patient outcomes is warranted.
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  • 文章类型: Journal Article
    背景:老年评估(GA)是一个破坏初级卫生保健(PHC)转诊系统的多维过程。获取一致的数据对于跨多个医疗机构提供综合老年护理至关重要。然而,由于GA的数据和文档质量差,需要开发商定的最小数据集(MDS)。因此,这项研究旨在开发PHC转诊系统中的GA-MDS,以提高数据质量,数据交换,以及持续的护理,以解决老年人多方面的需求。
    方法:在我们的研究中,GA-MDS中包含的项目分三步确定.首先,进行了探索性文献检索以确定相关项目.然后,我们使用了两轮Delphi调查来获得关于GA-MDS中包含的项目的一致观点.最后,评估GA-MDS含量的有效性。
    结果:来自不同健康老年护理学科的60名专家对数据项进行了评分。之后,Delphi阶段来自230个选定项目,通过计算内容效度指数(CVI)删除了35个项目,内容效度比(CVR),和其他统计指标。最后,GA-MDS编制了195个项目和四个部分,包括行政数据,临床,生理,和心理评估。
    结论:GA-MDS的发展可以作为一个平台,告知老年转诊系统,标准化GA流程,并简化他们对专业护理水平的转诊。我们希望GA-MDS支持临床医生,研究人员,和政策制定者通过提供汇总数据来告知医疗实践并增强以患者为中心的结果。
    BACKGROUND: Geriatric assessment (GA) is a multidimensional process that disrupts the primary health care (PHC) referral system. Accessing consistent data is central to the provision of integrated geriatric care across multiple healthcare settings. However, due to poor-quality data and documentation of GA, developing an agreed minimum data set (MDS) is required. Therefore, this study aimed to develop a GA-MDS in the PHC referral system to improve data quality, data exchange, and continuum of care to address the multifaceted necessities of older people.
    METHODS: In our study, the items to be included within GA-MDS were determined in a three-stepwise process. First, an exploratory literature search was done to determine the related items. Then, we used a two-round Delphi survey to obtain an agreement view on items to be contained within GA-MDS. Finally, the validity of the GA-MDS content was evaluated.
    RESULTS: Sixty specialists from different health geriatric care disciplines scored data items. After, the Delphi phase from the 230 selected items, 35 items were removed by calculating the content validity index (CVI), content validity ratio (CVR), and other statistical measures. Finally, GA-MDS was prepared with 195 items and four sections including administrative data, clinical, physiological, and psychological assessments.
    CONCLUSIONS: The development of GA-MDS can serve as a platform to inform the geriatric referral system, standardize the GA process, and streamline their referral to specialized levels of care. We hope GA-MDS supports clinicians, researchers, and policymakers by providing aggregated data to inform medical practice and enhance patient-centered outcomes.
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  • 文章类型: Journal Article
    背景:新生儿和婴儿的连续护理,例如基本的新生儿护理,早期开始和纯母乳喂养,强烈建议进行免疫接种,以提高婴儿的生活质量和存活率。然而,撒哈拉以南非洲国家的新生儿和婴儿死亡率仍然很高。虽然意外怀孕与不良的新生儿和婴儿健康结局有关,关于妊娠意向是否影响新生儿和婴儿连续完成护理的证据尚无定论。因此,本综述旨在汇集文献中报道的关于撒哈拉以南非洲地区连续护理中妊娠意向与新生儿和婴儿保健之间关系的研究结果.
    方法:我们搜索了MEDLINEComplete,EMBASE,CINAHL完成,和全球卫生数据库,用于可能符合本系统评价和荟萃分析的研究。两名研究人员通过摘要和标题独立筛选了已确定的文章,然后使用Covidence全文。我们使用纽卡斯尔-渥太华量表来评估纳入研究的质量。进行CochranQ检验和I2检验以检测和量化研究中统计异质性的存在。当一项以上的原始研究报告相关数据时,对每个结果进行荟萃分析,使用Stata统计软件第18版。
    结果:共纳入了通过检索确定的235篇文章中的11项研究。完成基本新生儿护理的几率(汇总优势比:3.04,95%CI:1.56,5.90),早期开始母乳喂养(汇总比值比:1.30,95%CI:1.13,1.52),纯母乳喂养(汇总比值比:2.21,95%CI:1.68,2.89),与意外怀孕的女性相比,计划怀孕的女性所生婴儿的完全免疫(合并比值比:2.73,95%CI:1.16,6.40)较高.
    结论:预期妊娠与基本新生儿护理完成呈正相关,早期开始和纯母乳喂养,和SSA国家的婴儿全面免疫接种。因此,决策者和利益攸关方应加强提供优质计划生育服务,以防止意外怀孕。此外,需要对意外怀孕妇女采取后续行动,以增加妇女获得基本新生儿保健服务的机会,从而进一步降低新生儿和婴儿发病率和死亡率的风险。
    背景:PROSPERO注册号CRD42023409148。
    BACKGROUND: The newborn and infant continuum of care such as essential newborn care, early initiation and exclusive breastfeeding, and immunisation are highly recommended for improving the quality of life and survival of infants. However, newborn and infant mortality remains high across Sub-Saharan African countries. While unintended pregnancies are associated with adverse newborn and infant health outcomes, there is inconclusive evidence on whether pregnancy intention influences newborn and infant continuum of care completion. Therefore, this review aimed to pool findings reported in the literature on the association between pregnancy intention and newborn and infant health care across the continuum of care in Sub-Saharan Africa.
    METHODS: We searched MEDLINE Complete, EMBASE, CINAHL Complete, and Global Health databases for studies potentially eligible for this systematic review and meta-analysis. Two researchers independently screened the identified articles by abstract and title, and then full-text using Covidence. We used the Newcastle-Ottawa Scale to assess the quality of the included studies. The Cochran\'s Q test and I2 were executed to detect and quantify the presence of statistical heterogeneity in the studies. Meta-analysis was done for each outcome when more than one original study reported relevant data, using Stata statistical software version 18.
    RESULTS: Eleven studies were included from a total of 235 articles identified by the search. The odds of completing essential newborn care (pooled odds ratio: 3.04, 95% CI: 1.56, 5.90), early initiation of breastfeeding (pooled odds ratio: 1.30, 95% CI: 1.13, 1.52), exclusive breastfeeding (pooled odds ratio: 2.21, 95% CI: 1.68, 2.89), and being fully immunised (pooled odds ratio: 2.73, 95% CI: 1.16, 6.40) were higher among infants born to women with intended pregnancies as compared to women with unintended pregnancies.
    CONCLUSIONS: Intended pregnancy was positively associated with essential newborn care completion, early initiation and exclusive breastfeeding, and full immunisation of infants in SSA countries. Thus, policy-makers and stakeholders should strengthen the provision of quality family planning services to prevent unintended pregnancy. Furthermore, follow-up of women with unintended pregnancies is needed to increase women\'s opportunity to access essential newborn health care services that further reduce the risk of newborn and infant morbidity and mortality.
    BACKGROUND: PROSPERO registration number CRD42023409148.
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  • 文章类型: Journal Article
    背景:头颈癌(HNC)患者在护理(TiC)中经历了许多转变,当患者在医疗保健提供者和/或设置之间转移时发生。TiC会危及患者安全,降低患者满意度,增加医疗成本。HNC患者中关于TiC的证据很少。这项研究的目的是提高我们对HNC患者对TiC的认识,以确定改善护理的方法。
    方法:这项多方法研究包括两个阶段:I期(基于人群的回顾性队列研究)使用确定性关联的方法对HNC患者所经历的TiC的数量和类型进行了表征,艾伯塔省基于人口的行政健康数据,加拿大(2012年1月1日至2020年9月1日),和第二阶段(定性描述性研究)使用半结构化访谈来探索TiC期间HNC患者及其医疗保健提供者的生活经历。
    结果:有3,752例HNC患者;大多数为男性(70.8%),诊断时平均年龄为63.3岁(SD13.1)。患者平均接受1.6(SD0.7)治疗,通常从手术过渡到放疗(21.2%)。在研究期间,许多HNC患者入院。在研究期间,每位患者平均有3.3(SD3.0)住院和7.8(SD12.6)急诊科就诊。对医疗保健提供者的访问也很频繁,医生访问次数最多的是全科医生(平均为每位患者70.51)。对十六个半结构化访谈(十个HNC患者和六个医疗保健提供者)的分析揭示了三个主题:(1)在医疗保健系统压力中导航医疗保健系统,包括HNC护理复杂性的挑战,(2)涉及头颈部癌症护理,包括患者的期望和关系,(3)护理转型的系统和个人影响。
    结论:这项研究确定了HNC患者及其医疗保健提供者在癌症治疗中频繁使用TiC时所面临的挑战。这被认为对护理质量有影响。这些发现提供了重要的见解,可以为未来的研究或旨在改善该患者人群中TiC质量的健康干预措施的开发提供信息和指导。
    BACKGROUND: Patients with head and neck cancers (HNC) experience many transitions in care (TiC), occurring when patients are transferred between healthcare providers and/or settings. TiC can compromise patient safety, decrease patient satisfaction, and increase healthcare costs. The evidence around TiC among patients with HNC is sparse. The objective of this study was to improve our understanding of TiC among patients with HNC to identify ways to improve care.
    METHODS: This multimethod study consisted of two phases: Phase I (retrospective population-based cohort study) characterized the number and type of TiC that patients with HNC experienced using deterministically linked, population-based administrative health data in Alberta, Canada (January 1, 2012, to September 1, 2020), and Phase II (qualitative descriptive study) used semi-structured interviews to explore the lived experiences of patients with HNC and their healthcare providers during TiC.
    RESULTS: There were 3,752 patients with HNC; most were male (70.8%) with a mean age at diagnosis of 63.3 years (SD 13.1). Patients underwent an average of 1.6 (SD 0.7) treatments, commonly transitioning from surgery to radiotherapy (21.2%). Many patients with HNC were admitted to the hospital during the study period, averaging 3.3 (SD 3.0) hospital admissions and 7.8 (SD 12.6) emergency department visits per patient over the study period. Visits to healthcare providers were also frequent, with the highest number of physician visits being to general practitioners (average = 70.51 per patient). Analysis of sixteen semi-structured interviews (ten patients with HNC and six healthcare providers) revealed three themes: (1) Navigating the healthcare system including challenges with the complexity of HNC care amongst healthcare system pressures, (2) Relational head and neck cancer care which encompasses patient expectations and relationships, and (3) System and individual impact of transitions in care.
    CONCLUSIONS: This study identified challenges faced by both patients with HNC and their healthcare providers amidst the frequent TiC within cancer care, which was perceived to have an impact on quality of care. These findings provide crucial insights that can inform and guide future research or the development of health interventions aiming to improve the quality of TiC within this patient population.
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  • 文章类型: Journal Article
    COVID-19大流行严重影响了初级保健,但其对护理质量的影响尚不清楚。我们使用卫生管理数据来了解2018年10月至2022年4月期间初级保健质量措施的变化。我们检查了以下领域:癌症筛查,慢性病(糖尿病)管理,高风险处方,护理的连续性和初级保健服务的能力。大流行后,结直肠癌和乳腺癌筛查下降,并且在研究结束时没有恢复到基线。在糖尿病患者中,大流行宣布后,当面访视和最新视网膜病变筛查率下降,并且在研究结束时没有回到基线,而他汀类药物处方保持稳定。高风险阿片类药物处方随着时间的推移而减少,并且不受大流行的影响。医师连续性保持稳定,尽管在大流行期间,新患者的入学率有所下降,但在研究结束时恢复到基线水平。大流行期间,结直肠癌筛查按收入和最近登记的现有差距扩大了。总之,COVID-19对初级保健有不同的影响,对依赖于面对面就诊的预防和慢性疾病护理的影响最大。
    The COVID-19 pandemic significantly impacted primary care, but its effect on quality of care is not well understood. We used health administrative data to understand the changes in quality-of-care measures for primary care between October 2018 and April 2022. We examined the following domains: cancer screening, chronic disease (diabetes) management, high-risk prescribing, continuity of care and capacity of primary care services. Colorectal and breast cancer screenings declined after the pandemic and had not returned to baseline by study end. In patients living with diabetes, in-person visits and up-to-date retinopathy screening rates declined after the pandemic declaration and did not return to baseline by study end, while statin prescribing remained stable. High-risk opioid prescribing decreased over time and was not affected by the pandemic. Physician continuity remained stable, though new patient enrollments decreased over the pandemic but returned to baseline by study end. Existing disparities in colorectal cancer screening by income and recent registration widened during the pandemic. In summary, COVID-19 had a variable impact on primary care, with the strongest influence on preventive and chronic disease care that was dependent on in-person visits.
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  • 文章类型: Journal Article
    背景:孕产妇健康中的连续护理(CoC)是指整个产前个体生殖健康护理的连续性,产时,和产后时期。CoC是孕产妇和新生儿健康结果质量的指标,赋予妇女权力对于改善孕产妇和新生儿健康服务的获取和利用至关重要。
    目的:研究母婴健康服务持续使用护理的空间格局及其与妇女赋权的相关性。
    方法:我们分析了2011年和2016年埃塞俄比亚人口与健康调查(EDHS)的数据。在国土安全部调查的前五年中有活产的所有15-49岁妇女都包括在分析中。我们使用修改后的共同覆盖指数(CoCI)测量了护理的连续性,由六个指标组成。使用经过验证的基于调查的妇女赋权(SWPER)指数评估妇女赋权。我们使用Getis-Ord-Gi*空间分析工具来描绘CoC服务使用集群的位置以及CoC使用与女性赋权之间的空间相关性。
    结果:在2011年的调查中,没有一对新生儿母亲接受了完整的连续护理,在2016年的调查中,只有2.5%的新生儿母亲接受了完整的连续护理服务。2016年,6.9%的母婴对接受了基本的CoC服务(四次或更多的产前护理[ANC]访问,熟练的助产[SBA],和产后护理[PNC]),2011年,没有一对母亲和新生儿同时接受这三种服务。阿姆哈拉,Afar,在两项调查中,索马里地区州的CoC服务使用量最少。CoC使用与女性赋权领域之间存在正空间相关性。
    结论:我们的分析表明,使用四次或更多的ANC访问,SBS,新生PNC,卡介苗(BCG)疫苗摄取,埃塞俄比亚出生时的破伤风类毒素保护较低。发现妇女赋权领域与CoC服务使用具有正的空间相关性。为了改善和保持护理的连续性,至关重要的是,要利用每一个孕产妇保健设施,鼓励在连续体的每一步持续使用服务。政府政策应优先考虑赋予妇女权力,并提高公众对产妇服务的认识。
    BACKGROUND: The continuum of care (CoC) in maternal health refers to the continuity of individual reproductive health care across the antenatal, intrapartum, and postnatal periods. The CoC is an indicator of the quality of maternal and newborn health outcomes and women\'s empowerment is crucial to improving maternal and neonatal health service access and utilisation.
    OBJECTIVE: To examine the spatial patterns of continuum of care use for maternal and neonatal health services and its correlation with women\'s empowerment.
    METHODS: We analysed data from the Ethiopian Demographic and Health Surveys (EDHS) of 2011 and 2016. All women aged 15-49 who had live births in the preceding five years of the DHS surveys were included in the analysis. We measured the continuum of care using the modified co-coverage index (CoCI), which consisted of six indicators. Women\'s empowerment was assessed using a validated survey-based Women\'s Empowerment (SWPER) index. We used the Getis-Ord-Gi* spatial analysis tool to portray locations with clusters of CoC service use and spatial correlations between CoC use and women empowerment.
    RESULTS: None of the newborn-mother pairs in the 2011 survey received the entire continuum of care and only 2.5% of newborn-mother pairs received the full range of continuum of care services in the 2016 survey. In 2016, 6.9% of mother-newborn pairs received the basic CoC services (four or more antenatal care [ANC] visits, skilled birth attendance [SBA], and postnatal care [PNC]), and no mother-newborn pair received all three services at the same time in 2011. The Amhara, Afar, and Somali regional states had the least CoC service use in both surveys. There was a positive spatial correlation between CoC use and women\'s empowerment domains.
    CONCLUSIONS: Our analysis showed that the use of four or more ANC visits, SBS, newborn PNC, Bacillus Calmette-Guérin (BCG) vaccine uptake, and tetanus toxoid protection at birth were low in Ethiopia. Women empowerment domains were found to have a positive spatial correlation with CoC services use. To improve and preserve continuity of care, it is critical to leverage every maternal health facility encounter to encourage sustained service usage at each step of the continuum. Government policies should prioritise women\'s empowerment and raise public awareness of maternity services.
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  • 文章类型: Journal Article
    目的:探索和描述阻碍和促进患者护理从重症监护病房(ICU)过渡到病房的日常实践(工作完成)。
    方法:在ICU和三家荷兰医院的各种专业病房中进行了多个定性案例研究。计划转移的成年患者及其亲属(如果存在)对各种特征进行有目的地采样,以及参与过渡过程的ICU和病房护士。数据是通过使用多个来源收集的(即,观察,半结构化访谈和定性调查),然后使用主题分析方法进行系统分析,直到达到饱和。
    结果:研究26例。对于每种情况,观察到实际转移。16位患者,5名亲属和36名护士接受了采访。两名患者完成了调查。数据中出现了15个主题,表明过渡质量受护士预期患者特定需求的程度影响(例如,提供及时和充分的信息,定位,心理支持和善后护理),并满足对方继续护理的需求(例如,通过准备切换)除了遵循标准程序之外。数据还表明,程序有时会干扰在实践中最有效的方法(例如,通过联络服务进行沟通,而不是ICU和病房护士之间的直接沟通)。
    结论:微妙,当患者从ICU转移到病房时,非技术性护理技能在安慰患者和协调护理中起着重要作用。
    结论:这些工作完成的发现及其潜在的叙述,在关注质量改进时经常被忽视,可以作为材料来反思自己的做法,并提高对患者影响的认识。它们可能会刺激医护人员制定干预措施,以优化过渡过程。
    OBJECTIVE: To explore and describe the everyday practices (Work-As-Done) that hinder and facilitate patient care transitions from the intensive care unit (ICU) to the ward.
    METHODS: Multiple qualitative case studies in the ICU and various specialized wards of three Dutch hospitals. Adult patients planned to be transferred were purposively sampled on a variety of characteristics along with their relative (if present), and the ICU and ward nurses who were involved in the transition process. Data were collected by using multiple sources (i.e., observations, semi-structured interviews and a qualitative survey) and then systematically analyzed using the thematic analysis approach until saturation was reached.
    RESULTS: Twenty-six cases were studied. For each case, the actual transfer was observed. Sixteen patients, five relatives and 36 nurses were interviewed. Two patients completed the survey. Fifteen themes emerged from the data, showing that the quality of transitions is influenced by the extent to which nurses anticipate to patient-specific needs (e.g., providing timely and adequate information, orientation, mental support and aftercare) and to the needs of the counterpart to continue care (e.g., by preparing handovers) besides following standard procedures. Data also show that procedures sometimes interfere with what works best in practice (e.g., communication via a liaison service instead of direct communication between ICU and ward nurses).
    CONCLUSIONS: Subtle, non-technical nursing skills play an important role in comforting patients and in the coordination of care when patients are transferred from the ICU to the ward.
    CONCLUSIONS: These Work-As-Done findings and their underlying narratives, that are often overlooked when focusing on quality improvement, can be used as material to reflect on own practice and raise awareness for its impact on patients. They may stimulate healthcare staff in crafting interventions for optimizing the transition process.
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