■以患者为中心的护理和增强患者体验是整个澳大利亚的优先事项。中风康复有多个消费者接触点,这将受益于对客户旅程的更好理解,随后影响更好的以患者为中心的护理,并有助于流程改进和更好的患者结果。客户旅程映射通过流程挖掘从现有信息系统中发现患者旅程的事件日志中提取流程数据,可用于监控指南合规性和发现不符合性。
■利用过程挖掘和变体分析,为130名卒中康复患者从转诊到出院的客户旅程图。总的来说,来自澳大利亚康复结果中心数据集的168例病例与来自住院卒中数据的6291例病例相匹配。对年龄的变化进行了探索,性别,结果衡量标准,停留时间和功能独立性测量(FIM)的变化。
■这项研究说明了这一过程,中风康复中的过程变量和患者旅程图。利用过程挖掘和结果强调过程变异,提取并表示脑卒中康复患者的过程特征,属性,中风康复患者旅程的接触点和时间戳,按患者人口统计学和结果变量分类。患者的平均和中位持续时间为49.5天和44天,分别,病人的旅程。发现了九种变体,78.46%(n=102)的患者在中风康复患者旅程中遵循预期的活动顺序。涉及年龄的关系,性别,患者的住院时间和FIM变化明显,有4例经历了超过100天的中风康复过程,保证进一步调查。
■流程挖掘可用于可视化和分析患者的旅程,并确定服务质量方面的差距,从而有助于更好的以患者为中心的护理,并改善患者的预后和卒中康复经验.
UNASSIGNED: Patient-centred care and enhancing patient experience is a priority across Australia. Stroke rehabilitation has multiple consumer touchpoints that would benefit from a better understanding of customer journeys, subsequently impacting better patient-centred care, and contributing to process improvements and better patient outcomes. Customer journey mapping through process mining extracts process data from event logs in existing information systems discovering patient journeys, which can be utilized to monitor guideline compliance and uncover nonconformance.
UNASSIGNED: Utilizing process mining and variant analysis, customer journey maps were developed for 130 stroke rehabilitation patients from referral to discharge. In total, 168 cases from the Australasian Rehabilitation Outcomes Centre dataset were matched with 6291 cases from inpatient stroke data. Variants were explored for age, gender, outcome measures, length of stay and functional independence measure (FIM) change.
UNASSIGNED: The study illustrated the process, process variants and patient journey map in stroke rehabilitation. Process characteristics of stroke rehabilitation patients were extracted and represented utilizing process mining and results highlighted process variation, attributes, touchpoints and timestamps across stroke rehabilitation patient journeys categorized by patient demographics and outcome variables. Patients demonstrated a mean and median duration of 49.5 days and 44 days, respectively, across the patient journeys. Nine variants were discovered, with 78.46% (n = 102) of patients following the expected sequence of activities in their stroke rehabilitation patient journey. Relationships involving age, gender, length of stay and FIM change along the patient journeys were evident, with four cases experiencing stroke rehabilitation journeys of more than 100 days, warranting further investigation.
UNASSIGNED: Process mining can be utilized to visualize and analyse patient journeys and identify gaps in service quality, thus contributing to better patient-centred care and improved patient outcomes and experiences in stroke rehabilitation.