Service capacity

  • 文章类型: Journal Article
    背景:初级卫生保健(PHC)的不平等已成为全球卫生不平等的关键问题,要求政府实施适合社区需求和能力的政策。然而,PHCs的基于地点的设施维度在当前的医疗保健文献中被过度简化,在不了解社区社会空间动态的多重影响的情况下,制定以公平为导向的PHC空间规划仍然具有挑战性,尤其是在偏远地区。这项研究旨在通过对社区环境对不均衡的初级医疗保健供应的影响进行细致入微和动态的理解,进一步推动PHC研究的边界。
    方法:以水城为中心,中国西南部的一个偏远农村地区,这项基于村庄的研究包括多个数据,即,设施级医疗保健统计数据(2016-2019年),统计年鉴,WorldPop,和中国GDP的空间分布数据。我们使用人均医生数量和基本设备来评估村庄的PHC服务能力,这是中国PHC交付的主要组成部分。描述社区环境的指标是根据现有文献和中国的规划范式选择的,包括乡镇和村级因素。基尼系数和局部空间自相关分析用于显示PHC容量的差异,采用多层次回归模型和(异质)差异模型来检验社区环境的驱动作用和政策干预下的动态。
    结果:尽管总体上有所改善,PHC不平等在偏远农村地区仍然很严重。村庄的位置,老化,地形,民族自治,经济条件显著影响村级初级保健能力,而城镇一级的人口特征和医疗保健服务也很重要。尽管它可能会改善乡村诊所的硬件设置(coef。=0.350),最近的以公平为导向的政策尝试可能会加速农村医生的流失(coef。=-0.517)。值得注意的是,PHC与社区环境之间的关联受到此轮政策干预的影响不一致.住院服务能力较高的城镇医疗中心(coef。=-0.514)和更多持证医生(coef。=-0.587)和护士(coef。=-0.344)可能表明更有害的政策效果,减少了乡村医生的数量,而拥有更专业设备的中心(coef。=0.504)和护士(coef。=0.184)有利于改善诊所的硬件设置。
    结论:研究结果表明,PHC不平等越来越成为社会共同作用的结果,经济,和近年来的体制力量,强调PHC资源分配机制的复杂性增加。因此,我们声称有必要在PHC交付中纳入对社区定位的更广泛理解,特别是社区空间透镜的跨学科知识,支持其可持续发展。我们的研究结果也为中国正在进行的初级医疗改革提供了及时的政策见解。
    BACKGROUND: Unequal access to primary healthcare (PHC) has become a critical issue in global health inequalities, requiring governments to implement policies tailored to communities\' needs and abilities. However, the place-based facility dimension of PHCs is oversimplified in current healthcare literature, and formulating the equity-oriented PHC spatial planning remains challenging without understanding the multiple impacts of community socio-spatial dynamics, particularly in remote areas. This study aims to push the boundary of PHC studies one step further by presenting a nuanced and dynamic understanding of the impact of community environments on the uneven primary healthcare supply.
    METHODS: Focusing on Shuicheng, a remote rural area in southwestern China, multiple data are included in this village-based study, i.e., the facility-level healthcare statistics data (2016-2019), the statistical yearbooks, WorldPop, and Chinese GDP\'s spatial distribution data. We evaluate villages\' PHC service capacity using the number of doctors and essential equipment per capita, which are the major components of China\'s PHC delivery. The indicators describing community environments are selected based on extant literature and China\'s planning paradigms, including town- and village-level factors. Gini coefficients and local spatial autocorrelation analysis are used to present the divergences of PHC capacity, and multilevel regression model and (heterogeneous) difference in difference model are used to examine the driving role of community environments and the dynamics under the policy intervention.
    RESULTS: Despite the general improvement, PHC inequalities remain significant in remote rural areas. The village\'s location, aging, topography, ethnic autonomy, and economic conditions significantly influence village-level PHC capacity, while demographic characteristics and healthcare delivery at the town level are also important. Although it may improve the hardware setting in village clinics (coef. = 0.350), the recent equity-oriented policy attempts may accelerate the loss of rural doctors (coef. = - 0.517). Notably, the associations between PHC and community environments are affected inconsistently by this round of policy intervention. The town healthcare centers with higher inpatient service capacity (coef. = - 0.514) and more licensed doctors (coef. = - 0.587) and nurses (coef. = - 0.344) may indicate more detrimental policy effects that reduced the number of rural doctors, while the centers with more professional equipment (coef. = 0.504) and nurses (coef. = 0.184) are beneficial for the improvement of hardware setting in clinics.
    CONCLUSIONS: The findings suggest that the PHC inequalities are increasingly a result of joint social, economic, and institutional forces in recent years, underlining the increased complexity of the PHC resource allocation mechanism. Therefore, we claim the necessity to incorporate a broader understanding of community orientation in PHC delivery, particularly the interdisciplinary knowledge of the spatial lens of community, to support its sustainable development. Our findings also provide timely policy insights for ongoing primary healthcare reform in China.
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  • 文章类型: Journal Article
    医疗服务碎片化是世界范围内普遍存在的问题,许多国家已经采取一体化来解决这一困难。与发达国家相反,中国等发展中国家必须考虑如何在相对薄弱的医疗基础下实施一体化。本研究旨在评估“县乡卫生部门契约联盟”政策对中国以山西省为代表的典型整合模式的医疗服务能力的影响,并确定政策遵循的路径。通过将山西县级医疗整合作为准自然实验,这项研究建立了一个差异模型,以使用官方数据调查该政策的效果。进行了一系列测试以验证结果的鲁棒性。最后,政策路径受到考验。结果表明,主要医院和乡镇机构的三级手术和门诊服务利用率增加。尽管如此,两种类型的机构均未出现住院服务利用率和四级手术的显著变化.此外,主要通过提高资产效率和个人收入来提高领先医院的服务能力,而乡镇机构能力的提高主要来自个人收入的增加。县级医疗机构的紧密整合可以通过提高资产效率和个人收入来刺激和提高服务能力,即使医疗基础薄弱。然而,为了实现服务能力的持续提高,县级机构的专业水平必须在上级医院的协助下得到加强,必须培养员工积极创新的热情。
    Medical service fragmentation is a common problem worldwide, and many countries have adopted integration to solve the difficulty. Contrary to developed countries, developing countries such as China must consider how to implement integration under a relatively weak medical foundation. This study aims to evaluate the effect of the \"Compact Union of County and Township Health Sectors\" policy on the medical service capacity of a typical integration model represented by Shanxi Province in China and determine the path the policy followed. By using Shanxi\'s county-level medical integration as a quasi-natural experiment, this study establishes a difference-in-differences model to investigate the effect of the policy using official data. A series of tests are conducted to verify the robustness of the result. Finally, the policy pathway is tested. The results show that the third-level surgeries and outpatient service utilization of leading hospitals and township institutions increased. Still, inpatient service utilization and fourth-level surgeries did not show a significant change in either type of institution. Moreover, the enhancement of leading hospitals\' service capacity comes mainly through improving asset efficiency and personal income, while the improvement of township institutions\' capacity comes primarily through increased personal income. Compact integration of county-level medical institutions can stimulate and improve service capacity by improving asset efficiency and personal income, even with a weak medical foundation. However, to achieve continuous service capacity improvement, the professional level of county-level institutions must be strengthened with a superior hospital\'s assistance, and personnel\'s enthusiasm for active innovation must be cultivated.
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  • 文章类型: Journal Article
    西开普省公共儿科心脏服务资源不足。COVID-19法规可能会对患者护理产生长期影响,但可能会提供对服务能力要求的洞察力。因此,我们的目的是量化COVID-19法规对这项服务的影响。
    一项不受控制的回顾性研究,包括所有超过2岁的患者,一年期;COVID-19前期(01/03/2019-29/2020)和COVID-19前期(01/03/2020-28/02/2021)。
    在COVID-19期间,入院率下降了39%(624至378),心脏手术率下降了29%(293至208),紧急情况增加(PR:5.99,95CI:3.58-10.02,p<0.001)。COVID-19围手术期手术年龄较低,7.2(2.4-20.4)vs.10.8(4.8-49.2)个月(p<0.05),同样,大动脉转位(TGA)手术年龄较低,COVID-19,15(IQR:11.2-25.5)与46(IQR:11-62.5)天(p<0.05)。住院时间6(IQR:2-14)与3天(IQR:1-9)(p<0.001),并发症(PR:1.21,95CI:1.01-1.43,p<0.05),年龄调整后的胸骨延迟闭合率(PR:3.20,95CI:1.09-9.33,p<0.05)增加了COVID-19周围。
    在COVID-19期间,心脏手术显着减少,这将对负担过重的服务产生影响,最终,患者结果。COVID-19对选择性程序的限制释放了处理紧急情况的能力,在TGA手术中,紧急情况的绝对增加和年龄的显着降低证明了这一点。这促进了生理需要时的干预,尽管以选修程序为代价,并揭示了对西开普省能力要求的见解。这些数据强调需要采取明智的战略,以提高能力并减少积压,同时确保最低的发病率和死亡率。图形抽象。
    The Western Cape public pediatric cardiac service is under-resourced. COVID-19 regulations are likely to have long-term effects on patient care but may provide insight into service capacity requirements. As such, we aimed to quantify the impact of COVID-19 regulations on this service.
    An uncontrolled retrospective pre-post study of all presenting patients over two, one-year periods; the pre-COVID-19 period (01/03/2019-29/02/2020) and the peri-COVID-19 period (01/03/2020-28/02/2021).
    Admissions decreased by 39% (624 to 378) and cardiac surgeries decreased by 29% (293 to 208) in the peri-COVID-19 period, with an increase in urgent cases (PR:5.99, 95%CI:3.58-10.02, p < 0.001). Age at surgery was lower in the peri-COVID-19 period, 7.2 (2.4-20.4) vs. 10.8 (4.8-49.2) months (p < 0.05), likewise, age at surgery for transposition of the great arteries (TGA) was lower peri-COVID-19, 15 (IQR:11.2-25.5) vs. 46 (IQR:11-62.5) days (p < 0.05). Length of stay 6 (IQR:2-14) vs. 3 days (IQR:1-9) (p < 0.001), complications (PR:1.21, 95%CI:1.01-1.43, p < 0.05), and age-adjusted delayed-sternal-closure rates (PR:3.20, 95%CI:1.09-9.33, p < 0.05) increased peri-COVID-19.
    Cardiac procedures were significantly reduced in the peri-COVID-19 period which will have implications on an overburdened service and ultimately, patient outcomes. COVID-19 restrictions on elective procedures freed capacity for urgent cases, demonstrated by the absolute increase in urgent cases and significant decrease in age at TGA-surgery. This facilitated intervention at the point of physiological need, albeit at the expense of elective procedures, and also revealed insights into capacity requirements of the Western Cape. These data emphasize the need for an informed strategy to increase capacity and reduce backlog whilst ensuring minimal morbidity and mortality.Graphical Abstract.
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  • 文章类型: Journal Article
    随着我国老年人口的空前增长,老年护理设施(ECF)正处于快速扩张过程中。然而,对ECF实际利用水平不平衡的关注有限。本研究旨在揭示ECF的空间不平等,并定量研究可达性和机构服务能力对利用率的影响。以重庆为例,中国,作为研究区域,我们通过高斯两步浮动集水区(G2SFCA)方法测量了不同出行方式的空间可达性,并研究了空间可达性的分布差异,服务能力,Dagum基尼系数及其分解对ECF的利用。然后,通过多尺度地理加权回归(MGWR)量化了空间可达性和服务能力对区域ECF利用的影响.研究结果可以总结如下。(1)步行可达性对ECF利用的影响最为显著,且表现出地理异质性。开发面向行人的道路网络对于提高ECF的利用率至关重要。(2)驾驶和乘坐公交车的可达性与区域ECF利用率无关,相关研究不能仅仅依靠它们来评估ECF的公平性。(3)在ECF的利用中,由于区域间差异比区域内差异更显著,减少总体不平衡的努力应面向区域间差异。该研究的结果将有助于国家决策者制定EFC,通过优先为短缺地区提供资金来提高老年人的健康指标和生活质量,协调ECF服务,优化道路系统。
    With the unprecedented growth of the elderly population in China, elderly-care facilities (ECFs) are in a fast expansion process. However, limited attention has been paid to the imbalance at the actual utilization level of ECFs. This research aims to reveal the spatial inequity of ECFs and to quantitatively examine the effect of accessibility and institutional service capacity on utilization. Taking Chongqing, China, as the study area, we measured the spatial accessibility of different travel modes by the Gaussian Two-Step Floating Catchment Area (G2SFCA) method and investigated distribution differences in spatial accessibility, service capacity, and utilization of ECFs by the Dagum Gini Coefficient and its decomposition. Then, the impact of spatial accessibility and service capacity on the utilization of regional ECFs was quantified by multiscale geographically weighted regression (MGWR). The study findings can be summarized as follows. (1) Walking accessibility has the most significant impact on the utilization of ECFs and shows geographic heterogeneity. Developing a pedestrian-oriented network of pathways is essential to enhance the utilization of ECFs. (2) Accessibility by driving and bus-riding does not correlate with regional ECFs utilization, and relevant studies cannot rely on them alone for assessing the equity of ECFs. (3) In the utilization of ECFs, since the inter-regional difference is more significant than the intra-regional difference, efforts to reduce the overall imbalance should be oriented toward inter-regional variation. The study\'s findings will assist national policymakers in developing EFCs to enhance health indicators and quality of life for older adults by prioritizing financing for shortage areas, coordinating ECFs services, and optimizing road systems.
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  • 文章类型: Journal Article
    目标:我们旨在制定物质使用障碍服务能力指数(SCI-SUD),以反映国家卫生系统为酒精和药物使用障碍提供治疗的能力,从理论上的最大值计算给定国家中可用服务要素的比例。
    方法:数据是通过2019年12月至2020年7月进行的世卫组织可持续发展目标(SDG)健康目标3.5全球调查收集的,以产生SCI-SUD。基于378个变量。
    结果:SCI-SUD直接来源于145个国家。我们使用多重插补来为未提交数据的国家(40个国家)或存在非常高的不良程度(9个国家)提供可比的SCI-SUD估计。最终SCI-SUD表现出相当大的一致性和内部稳定性,并与宏观经济密切相关,医疗保健相关和流行病学(如患病率)变量。
    结论:所提出的方法代表了在监测SU疾病治疗系统发展方面的全球形势方面向前迈出的一步。然而,需要进一步的工作来提高措施的外部有效性(例如,在各国进行深入的数据生成),并确保其定期报告的可行性(例如,减少变量的数量)。
    We aimed to develop a Service Capacity Index for Substance Use Disorders (SCI-SUD) that would reflect the capacity of national health systems to provide treatment for alcohol and drug use disorders, in terms of the proportion of available service elements in a given country from a theoretical maximum.
    Data were collected through the WHO Global Survey on Progress with Sustainable Development Goals (SDG) Health Target 3.5, conducted between December 2019 and July 2020 to produce the SCI-SUD, based on 378 variables overall.
    The SCI-SUD was directly derived for 145 countries. We used multiple imputation to produce comparable SCI-SUD estimates for countries that did not submit data (40 countries) or had very high level of missingness (9 countries). The final SCI-SUD demonstrates considerable consistency and internal stability and is strongly associated with the macro-level economic, healthcare-related and epidemiologic (such as prevalence rates) variables.
    The presented methodology represents a step forward in monitoring the global situation in regard to the development of treatment systems for SU disorders, however, further work is warranted to improve the external validity of the measure (e.g., in-depth data generation in countries) and ensure its feasibility for regular reporting (e.g., reducing the number of variables).
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  • 文章类型: Journal Article
    在这项研究中,通过景观格局指数分析和主成分分析相结合的方法,对沈阳市三环路内公园绿地的供给质量进行了评价。此外,基于ArcGIS平台的网络分析用于测量公园和绿地的可达性。研究结果表明,公园和绿地的整体供应质量(-9.55)必须提高。所分析的四个公园类型的供应质量水平可以排名如下:花园公园(118.00)>社区公园(73.67)>综合公园(−16.64)>特定公园(−32.17)。在分析的休闲公园中,日常休闲公园的可达性很差,虽然每周休闲公园的整体服务效率较好,除了少数地区。研究结果可为沈阳市未来的绿地规划提供建议。此外,从景观格局的角度来看,研究公园和绿地的服务质量可以为进一步研究可达性提供新思路。
    In this study, we evaluated the supply quality of parks and green spaces within the Third Ring Road area in Shenyang city by combining a landscape pattern index analysis with a principal component analysis. Moreover, a network analysis based on the ArcGIS platform was used to measure the accessibility of parks and green spaces. The research results showed that the overall supply quality of parks and green spaces (−9.55) must be improved. The supply quality levels of the four analyzed park types could be ranked as follows: garden parks (118.00) > community parks (73.67) > comprehensive parks (−16.64) > specific parks (−32.17). Among the analyzed recreation parks, the accessibility of daily recreation parks was poor, while the overall service efficiency of weekly recreation parks was better, except in a few regions. These research results can provide suggestions for future green space planning in Shenyang city. In addition, from the perspective of landscape patterns, studying the service quality of parks and green spaces can provide new ideas for further research on accessibility.
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  • 文章类型: Journal Article
    这项研究的目的是评估哥伦比亚被洪水淹没的稀树草原在交配或休息季节以及一年中不同气候时期的多父亲系统中成熟婆罗门公牛的开创性特征和性行为。32只婆罗门公牛,适合繁殖,被使用,对其进行了育种健全性评估,以及性欲和服务能力测试。比较了一年中不同季节与降雨的关系。在围场连续12小时进行了性欲和服务能力测试。阴囊周长和所有精液性状均不受交配或休息季节的影响,不同的气候时期。然而,性欲和服务能力受到气候时期的显著影响,在强降雨季节减少他们的表情,在从夏季到降雨开始的过渡时期增加,这可以被认为是在该地区建立交配季节的适当时间。此外,在性欲和服务能力之间观察到高度正相关,通过逻辑模型证实性欲低的动物具有高服务能力的概率低。总之,虽然婆罗门公牛在生理上适应热带地区,他们的性行为表达明显受到天气的影响。因此,性欲测试的使用可以很好地预测服务能力,和一个有用的工具,以提高选择的父亲。
    The objective of this study was to evaluate the seminal traits and sexual behaviors of mature Brahman bulls in a multi-sire system during mating or resting seasons and different climatic periods of the year at the Colombian flooded savannas. Thirty-two Brahman bulls, suitable for reproduction, were used, which were subjected to breeding soundness evaluation, as well as the libido and service capacity tests. Such evaluations were compared among different seasons of the year in relation to the rainfall. Libido and service capacity tests were carried out in paddock for 12 continuous hours. Scrotal circumference and all seminal traits were not influenced by the mating or rest seasons, neither by the different climatic periods. However, libido and service capacity were significantly affected by the climatic periods, decreasing their expression during the intense rainfall season, and increasing during the transition period from summer to the onset of rains, which could be considered the appropriate time to establish mating seasons in this region. Furthermore, a high positive correlation was observed between libido and service capacity confirmed by a logistic model that animals with low libido have low probability of having high service capacity. In conclusion, although Brahman bulls are physiologically adapted to tropical regions, their expression of sexual behavior is markedly influenced by the weather. Hence, the use of libido test may serve as a good predictor of the service capacity, and a useful tool to improve the selection of sires.
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  • 文章类型: Journal Article
    背景:信息的不对称给政府管理公立医院带来了困难。因此,上海市嘉定区一直在建立基于DRGs的住院服务管理系统(ISMS),通过DRGs有效比较不同医院的产出,奖励期望的医院绩效,提高住院服务能力。然而,嘉定区实施基于DRGs的住院服务管理(ISM)政策的影响尚不清楚。因此,我们进行了这项研究,以评估自嘉定区实施以来,基于DRGs的ISM政策对住院服务绩效的影响,上海,2017年中国。
    方法:使用中断的时间序列设计,我们分析了2013年至2019年嘉定区所有5家公立医院的ISMS中7个基于DRG的绩效指标的季度数据。我们利用分段线性回归模型来评估ISM政策前后绩效指标的水平和趋势变化。使用Dickey-Fuller检验来检查数据的平稳性。进行Durbin-Watson检验以检查指标的系列自相关性。
    结果:自实施ISM政策以来,观察到以下指标发生了重大变化。病例组合指数(CMI)水平下降了0.103(P<0.05),趋势增加0.008(P<0.05)。总体重水平下降3719.05(P<0.05),趋势增加250.13(P<0.05)。时间效率指数(TEI)水平提高了0.12(P<0.05),趋势下降0.01(P<0.05)。成本效率指数(CEI)水平提高了0.31(P<0.05),趋势下降0.02(P<0.05)。DRGs数的变化无显著性差异,低危组病例的住院死亡率(IMLRG)和中低危组病例的住院死亡率(IMMLRG).
    结论:研究结果强调了ISM政策在提高区域住院服务能力和效率方面的作用。三个先决条件,包括一个好的信息系统,高质量的EMR数据,和一个管理团队,其他国家需要实施自己的ISM政策,以帮助政府管理公立医院并提高区域住院服务的绩效。
    BACKGROUND: The asymmetry of information brings difficulty for government to manage public hospitals. Therefore, Jiading District of Shanghai has been establishing DRGs-based inpatient service management system (ISMS) to effectively compare the output of different hospitals through DRGs, reward desired hospital performance and enhance inpatient service capacity. However, the impact of the implementation of DRGs-based inpatient service management (ISM) policy in Jiading district is still unknow. We therefore conducted this study to evaluate the impact of DRGs-based ISM policy on the performance of inpatient service since its implementation in Jiading District, Shanghai, China in 2017.
    METHODS: Using an interrupted time series design, we analyzed quarterly data of seven DRGs-based performance measures from the ISMS which covered all five public hospitals in Jiading District from 2013 to 2019. We utilized the segmented linear regression model to assess the change of level and trend of performance indicators before and after ISM policy. Dickey-Fuller test was used to examine the stationary of the data. Durbin-Watson test was performed to check the series autocorrelation of indicators.
    RESULTS: Significant changes in the following indicators were observed since the implementation of ISM policy. The case-mix index (CMI) level decreased by 0.103 (P < 0.05), the trend increased by 0.008 (P < 0.05). The total weight level decreased by 3719.05 (P < 0.05), and the trend increased by 250.13 (P < 0.05). The time efficiency index (TEI) level increased by 0.12 (P < 0.05), and the trend decreased by 0.01 (P < 0.05). The cost efficiency index (CEI) level increased by 0.31 (P < 0.05), and the trend decreased by 0.02 (P < 0.05). No significant difference was found in the change of DRGs number, inpatient mortality of low-risk group cases (IMLRG) and inpatient mortality of medium-to-low risk group cases (IMMLRG).
    CONCLUSIONS: Findings highlight the role of ISM policy in improving the capacity and efficiency of regional inpatient service. Three prerequisites, including a good information system, high-quality EMR data, and a management team, are needed for other countries to implement their own ISM policy to help government manage public hospitals and improve the performance of regional inpatient service.
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  • 文章类型: Journal Article
    尽管医院管理者一直在努力提高医疗服务质量,有时,他们的努力可能会产生相反的影响,并将系统推向通常所说的“质量的死亡螺旋”。“陷入这些螺旋的最重要原因是缺乏系统思想,该思想考虑了系统性能中众多有效变量之间的反馈关系,如人力资源服务能力。在这方面,本研究的目的是设计和模拟一个基于人力资源服务能力的动态模型,以证明基于每次服务的服务时间和错误产生的可能性的质量现象的死亡螺旋,并确定应对这些错误的策略。系统动力学仿真方法用于从人力资源的角度显示服务能力的动态。作为案例研究,模拟了医院诊所服务的模型。设计的动态模型的仿真结果表明,应用所需的策略进行案例研究可以为在动态情况下对抗这些螺旋提供良好的基础。
    Although the hospital managers always try to improve the quality of the medical services, sometimes their efforts might affect reversely and push the system in what is so commonly called as \"the death spirals of quality.\" The most important reason of falling into these spirals is the lack of a systemic thought that considers the feedback relationships between the numerous effective variables in the system performance, such as human resources service capacity. In this regard, the purpose of the present research is to design and simulate a dynamic human resources service capacity-based model to demonstrate the death spirals of quality phenomenon based on the service time per service and the possibility of error generation along with identifying the policies to cope with them. The system dynamics simulation approach is used to show the dynamics of the capacity of service from the standpoint of human resources. A model is simulated for the services of a hospital clinic as a case study. The simulation results of the designed dynamic model express that applying the desired policies for the case study can provide a good basis for fighting these spirals in a dynamic situation.
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  • 文章类型: Journal Article
    BACKGROUND: The National Patient Safety Agency (2009) publication advising timely follow-up of patients with established glaucoma followed several reported instances of visual loss due to postponed appointments and patients lost to follow-up. The Royal College of Ophthalmologists Quality Standards Development Group stated that all hospital appointments should occur within 15% of the intended follow-up period.
    OBJECTIVE: To determine whether: 1. Glaucoma follow-up appointments at a teaching hospital occur within the requested time 2. Appointments are requested at appropriate intervals based on the NICE Guidelines 3. The capacity of the glaucoma service is adequate Methods: A two-part audit was undertaken of 98 and 99 consecutive patients respectively attending specialist glaucoma clinics. In the first part, the reasons for delayed appointments were recorded. In the second part the requested follow-up was compared with NICE guidelines where applicable. Based on the findings, changes were implemented and a re-audit of 100 patients was carried out.
    RESULTS: The initial audit found that although clinical decisions regarding follow-up intervals were 100% compliant with NICE guidelines where applicable, 24% of appointments were delayed beyond 15% of the requested period, due to administrative errors and inadequate capacity, leading to significant clinical deterioration in two patients. Following the introduction of an electronic appointment tracker and increased clinical capacity created by extra clinics and clinicians, the re-audit found a marked decrease in the percentage of appointments being delayed (9%).
    CONCLUSIONS: This audit is a useful tool to evaluate glaucoma service provision, assist in resource planning for the service and bring about change in a non-confrontational way. It can be widely applied and adapted for use in other medical specialities.
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