■在许多医疗机构中,患者自行安排医疗预约变得越来越普遍。然而,调度多个专业的复杂性,遵循调度指南,和管理约会访问需要各种流程,以实现可自调度的约会类型的各种清单。
■从7种独特的患者自我调度方法中,我们捕获了成功自我安排和完成预约的计数。创建了一个过程图,以显示5个不同的主要自调度过程(新的约会自调度)和2个次要自调度过程(现有的约会自调度)的路径。
■有7个独特的过程,导致从2023年1月1日至12月31日,成功地完成了733,651次访问,多专科诊所。自调度过程包括以下内容:(1)票证优惠(由提供商订单或系统规则生成的特定访问的预约“票证”优惠),发送给患者的软件\“票证\”允许\“入院\”自行安排日历模板(使用341,591,46.6%);(2)对资格预审访问类型的直接自主访问(203,593次使用,27.6%);(3)自我重新安排选项(患者选择重新安排现有预约,79,706个用途,10.9%);(4)通过诊所网站进行的新患者自我计划访问(不需要门户访问,54,367使用,7.4%)。(5)自动候补名单自我重新安排的访问(38,649次使用,5.3%);(6)自动等待列表自计划访问先前未计划访问(10,939次使用,1.5%);和(7)自我分诊自我计划访问(4806次使用,0.7%)。
■用于自调度的进程正在扩展。我们的多专业诊所实施了7种不同的流程,以帮助患者成功地自我安排医疗预约。一些进程发生在初始调度之前(如自分类),有些是在成功调度之后实施的(自动等待列表辅助的自调度选项和自调度)。需要继续进行研究,以寻找成功的衡量标准,而不是完成自我安排的访问。包括预订的准确性(正确的提供商,location,和访问时间)。
UNASSIGNED: Patient self-scheduling of medical appointments is becoming more common in many medical institutions. However, the complexity of scheduling multiple specialties, following scheduling guidelines, and managing appointment access requires a variety of processes for a diverse inventory of self-schedulable appointment types.
UNASSIGNED: From 7 unique patient self-scheduling methods, we captured counts of successfully self-scheduled and completed appointments. A process map was created to show the paths of 5 different primary self-scheduling processes (new appointment self-scheduling) and 2 secondary self-scheduling processes (existing appointment self-rescheduling).
UNASSIGNED: There were 7 unique processes that led to 733,651 successfully self-scheduled completed visits from January 1 to December 31, 2023 at a multisite, multispecialty clinic. The self-scheduling processes consisted of the following: (1) Ticket offer (appointment \"ticket\" offers for specific visits generated by a provider order or system rules), the software \"ticket\" sent to the patient permits \"admission\" to self-schedule calendar templates (341,591 uses, 46.6%); (2) direct self-scheduled visit for prequalified visit types (203,593 uses, 27.6%); (3) self-reschedule option (patient option to reschedule existing appointment, 79,706 uses, 10.9%); (4) new patient self-scheduled visit via clinic website (does not require portal access, 54,367 uses, 7.4%). (5) automated waitlist self-rescheduled visit (38,649 uses, 5.3%); (6) automated waitlist self-scheduled visit of previously unscheduled visit (10,939 uses, 1.5%); and (7) self-triage self-scheduled visit (4806 uses, 0.7%).
UNASSIGNED: The processes for self-scheduling are expanding. Our multispecialty clinic has implemented 7 different processes to help patients successfully self-schedule medical appointments. Some of the processes occur before initial scheduling (such as self-triage), and some are implemented after successful scheduling has already occurred (self-rescheduling option and self-rescheduling aided by an automated waitlist). Continued research is needed to look for measures of success beyond the ability to complete a self-scheduled visit, including the accuracy of the booking (right provider, location, and length of visit).