Platform work

平台工作
  • 文章类型: Journal Article
    关于工作的未来的讨论在学术和国际组织的话语中已经无处不在。作为这些发展的一部分,平台经济彻底改变了工作实践和关系。尽管出现了关于平台研究的新兴文献,关于平台工作是否以及在多大程度上加剧了工人中基于性别的暴力的风险,人们知之甚少。这篇综述文章考察了39篇学术文章,书籍章节,reports,和2016年至2023年期间发表的会议论文使用定性内容分析,以提供对该问题的经验数据的初步了解。审查的研究是根据175项研究的数据库使用相关关键词选择的,这些研究以性别观点考察了平台经济,补充了审查期间确定的其他来源。主要发现是:各行各业的平台工人容易受到基于性别的暴力,特别是在几个从属轴的交叉点;平台的社会技术特征加剧了基于性别的暴力的风险;(对)基于性别的暴力的恐惧限制了妇女获得平台工作和从中获得的经济利益;大多数平台缺乏有效的预防和补救暴力机制;以及,面对平台的不作为,工人采取个人和集体措施,以解决平台工作中基于性别的暴力(风险)。分析还证明了需要对交叉漏洞进行更多研究,特别是在性取向和性别表达和身份方面,以及基于性别的暴力对平台工人的身体和心理影响,这为未来的研究提供了途径。
    Discussions about the Future of Work have become ubiquitous both in academic and international organizations\' discourse. As part of these developments, the platform economy has revolutionized work practices and relationships. Despite the emergence of a burgeoning literature on platform studies, little is known about whether and to what extent platform work exacerbates the risk of gender-based violence among workers. This review article examines 39 academic articles, book chapters, reports, and conference papers published between 2016 and 2023 using qualitative content analysis to provide a preliminary understanding of empirical data on this issue. The reviewed studies were selected using relevant keywords on the basis of a database of 175 studies examining the platform economy with gender perspective, complemented with additional sources identified during the review. The main findings are: platform workers across sectors are vulnerable to gender-based violence, especially those at the intersection of several axes of subordination; platforms\' socio-technological features exacerbate the risk of gender-based violence; (fear of) gender-based violence limits women\'s access to platform work and the economic benefits derived from it; most platforms lack effective preventative and redressal mechanisms against violence; and, faced with platforms\' inaction, workers adopt individual and collective measures to address (the risk of) gender-based violence in platform work. The analysis also evidences the need for more research on intersectional vulnerabilities, particularly with regard to sexual orientation and gender expression and identity, as well as on the physical and psychological impact of gender-based violence on platform workers, which provides avenues for future research.
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  • 文章类型: Journal Article
    这项研究考察了食品配送员的首选就业状况和解释他们观点的因素。以前的研究采用定性研究方法,无法解释快递员对就业状况的一般看法。在这项研究中,芬兰对1,539名Wolt快递员进行了逻辑回归调查,交叉制表,和内容分析作为分析方法。结果显示,56%的快递员希望从事自雇工作,25%的快递员希望从事自雇工作。这一观点最有力地解释为重视与工作有关的自由和灵活性,与拒绝提供的交付任务和选择工作量的权利有关,工作时间和送货车辆。快递工作的时间长短也增加了对自营职业的偏好,自己选择当快递员,和年龄。自由和灵活性取决于交付任务的足够可用性,当需求低时提出挑战。
    This research examines food delivery couriers\' preferred employment status and factors explaining their opinions. Previous studies have used qualitative research methods and are unable to explain couriers\' general views on employment status. In this research, a survey of 1,539 Wolt couriers was carried out in Finland with logistic regression, cross-tabulation, and content analysis as analysis methods. The results show that 56% of the couriers wanted to work as self-employed and 25% as employed. The opinion was most strongly explained by valuing work-related freedom and flexibility, which were associated with the right to refuse delivery tasks offered and to choose the amount of work, working hours and delivery vehicle. The preference for self-employment was also increased by the duration of courier work, one\'s own choice to work as a courier, and age. Freedom and flexibility are dependent on the sufficient availability of delivery tasks, posing challenges when the demand is low.
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  • 文章类型: Journal Article
    职业健康负担和将工作与健康联系起来的机制研究不足。我们描述了纽约市(NYC)送餐工人中的伤害和袭击发生率,并通过与工作相关的机制和运输方式(电动自行车和轻便摩托车与汽车)评估了工作依赖对伤害和袭击的影响。数据是由纽约市消费者和工人保护部委托进行的2022年调查收集的,调查对象是2021年10月至12月在纽约市的送货工人。我们使用改进的Poisson回归模型来估计工作依赖与伤害和攻击之间的调整后患病率比率关联。在1650名受访者中,66.9%的人报告说,送餐工作是他们的主要或唯一工作(即,完全依赖)。约有21.9%和20.8%的受访者表示受伤和殴打,分别。在两轮驾驶员中,受伤和袭击的发生率是两轮驾驶员的两倍多,与汽车用户相比。完全依赖的受访者的伤害和攻击患病率为1.61(95%置信区间(CI)1.20,2.16)和1.36(95%CI1.03,1.80)倍,分别,比调整年龄后的部分依赖受访者,性别,种族和民族,语言,就业长度,运输方式,每周工作时间。这些发现表明,完全依赖食物送货的临时工,尤其是两轮车,在平台的算法管理下,极易受到工作条件的负面影响。迫切需要改善食品配送工作者的健康和安全,以及围绕工人自主性和灵活性的公司叙述需要重新审视。
    The occupational health burden and mechanisms that link gig work to health are understudied. We described injury and assault prevalence among food delivery gig workers in New York City (NYC) and assessed the effect of job dependence on injury and assault through work-related mechanisms and across transportation modes (electric bike and moped versus car). Data were collected through a 2022 survey commissioned by the NYC Department of Consumer and Worker Protection among delivery gig workers between October and December 2021 in NYC. We used modified Poisson regression models to estimate the adjusted prevalence rate ratio associations between job dependence and injury and assault. Of 1650 respondents, 66.9% reported that food delivery gig work was their main or only job (i.e., fully dependent). About 21.9% and 20.8% of respondents reported being injured and assaulted, respectively. Injury and assault were more than twice as prevalent among two-wheeled drivers, in comparison to car users. Fully dependent respondents had a 1.61 (95% confidence interval (CI) 1.20, 2.16) and a 1.36 (95% CI 1.03, 1.80) times greater prevalence of injury and assault, respectively, than partially dependent respondents after adjusting for age, sex, race and ethnicity, language, employment length, transportation mode, and weekly work hours. These findings suggest that fully dependent food delivery gig workers, especially two-wheeled riders, are highly vulnerable to the negative consequences of working conditions under algorithmic management by the platforms. Improvements to food delivery gig worker health and safety are urgently needed, and company narratives surrounding worker autonomy and flexibility need to be revisited.
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  • 文章类型: Journal Article
    本研究旨在分析大韩民国平台工人的工作条件和健康状况的几个方面,如人体工程学和情感危害。我们还将平台工作人员的健康状况与普通人群的健康状况进行了比较。
    从2022年8月7日至8月17日,共有1000名平台工人参加了这项调查。参加者包括400名指定的司机,400个送餐司机,和200个管家。由收到具体说明的研究人员进行了带有结构化问卷的面对面调查。调查的重点延伸到工作环境,包括工作场所暴力等因素,除了身体,化学,和人体工程学的危害。还收集了上一年与健康有关的数据,涵盖了一系列问题,如听力问题,皮肤问题,肌肉骨骼症状,头痛,受伤,心理健康问题,和消化问题。随后,我们将应答者的健康症状数据与大韩民国普通人群的健康症状数据进行了比较.
    平台工作人员,包括指定的司机,送餐司机,和家政经理,存在于社会保险的盲点,面对频繁的物理和化学危害,人体工程学危险因素,直接或间接暴力。健康问题的普遍性,包括肌肉骨骼症状,一般疲劳,和抑郁症状,标准化后各职业组的年龄和性别在统计学上高于一般人群。
    结果表明,与普通人群相比,平台工人的工作环境不利,职业健康状况较差。
    UNASSIGNED: The present study aimed to analyze several aspects of the working conditions and health status of platform workers in the Republic of Korea, such as ergonomic and emotional hazards. We also compared the health status of the platform workers with that of the general population.
    UNASSIGNED: A total of 1,000 platform workers participated in this survey from August 7 to August 17, 2022. The participants included 400 designated drivers, 400 food-delivery drivers, and 200 housekeeping managers. A face-to-face survey with a structured questionnaire was conducted by researchers who had received specific instructions. The focus of the survey extended to the work environment, encompassing factors such as workplace violence, as well as physical, chemical, and ergonomic hazards. Health-related data for the previous year were also collected, covering a range of issues such as hearing problems, skin problems, musculoskeletal symptoms, headaches, injuries, mental health issues, and digestive problems. Subsequently, we compared the health symptom data of the responders with those of the general population in the Republic of Korea.
    UNASSIGNED: Platform workers, including designated drivers, food-delivery drivers, and housekeeping managers, existed in the blind spot of social insurance, facing frequent exposure to physical and chemical hazards, ergonomic risk factors, and direct or indirect violence. The prevalence of health problems, including musculoskeletal symptoms, general fatigue, and depressive symptoms, in each occupational group was statistically higher than that in the general population after standardization for age and gender.
    UNASSIGNED: The results revealed unfavorable working environment and inferior occupational health of platform workers compared with those of the general population.
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  • 文章类型: Journal Article
    背景:平台工作的全球化已成为更广泛的社会和就业关系以及工人福祉的挑战,然而,就地工作仍然受到当地监管环境的约束。了解各国面临的共同挑战和监管措施的潜力,对于提高平台经济工作者的健康和福祉至关重要。我们对平台工作的比较研究分析了三个具有不同监管和政策背景的城市中Uber司机的担忧。
    方法:根据目前对就业和不稳定作为健康的社会决定因素的理解,我们收集了有关监管环境的比较文献和背景数据,并补充了监管机构的主要信息提供者观点,工会,和平台公司(N=26)提供对更广泛的监管和政策环境的洞察力。我们使用主题半结构化访谈来检查赫尔辛基的Uber司机的担忧,圣彼得堡,和伦敦(N=60)。然后,我们分析了驾驶员的访谈,以确定各国共同和分歧的问题。
    结果:我们的结果表明,工作条件的恶化并非不可避免,对于驾驶员而言,就业条件是健康的社会决定因素。司机用更长的工作时间补偿工资下降。与与工作条件有关的功率差异相比,驾驶员对算法监视的关注较少。
    结论:我们的结果显示了平台工作的监管范围,尤其是有关薪酬的现场工作,工作时间,社会保障义务,和解雇的做法。
    BACKGROUND: Globalization of platform work has become a challenge for wider social and employment relations and wellbeing of workers, yet on-location work remains governed also by local regulatory context. Understanding common challenges across countries and potential for regulatory measures is essential to enhance health and wellbeing of those who work in platform economy. Our comparative study on platform work analyzed concerns of Uber drivers in three cities with a different regulatory and policy context.
    METHODS: Drawing from current understanding on employment and precarity as social determinants of health we gathered comparative documentary and contextual data on regulatory environment complemented with key informant views of regulators, trade unions, and platform corporations (N = 26) to provide insight on the wider regulatory and policy environment. We used thematic semi-structured interviews to examine concerns of Uber drivers in Helsinki, St Petersburg, and London (N = 60). We then analysed the driver interviews to identify common and divergent concerns across countries.
    RESULTS: Our results indicate that worsening of working conditions is not inevitable and for drivers the terms of employment is a social determinant of health. Drivers compensated declining pay with longer working hours. Algorithmic surveillance as such was of less concern to drivers than power differences in relation to terms of work.
    CONCLUSIONS: Our results show scope for regulation of platform work especially for on-location work concerning pay, working hours, social security obligations, and practices of dismissal.
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  • 文章类型: Journal Article
    关于平台工作者的大部分研究都集中在参与低技能和高度标准化任务的个人上。然而,平台工作人员不是一个同质的群体。利用分类系统,根据平台和工作人员的决策权如何划分,区分平台控制和分组平台的不同层,我们研究了在三种类型的控制环境中操作的平台工作人员如何以及出于何种目的实践和开发了他们的数字机构来进行制作。这项研究,基于对平台网页的分析和对食品快递员的32次半结构化访谈,自由职业者,和临时经理,表明工人可以在所有三种类型的平台上行使他们的数字代理,但是不同的平台根据其特殊的控制形式创造了不同的条件。此外,控制的形式也会影响工人在多大程度上激励他们的机构进行亲热。与其将平台工作视为劳动力市场外围部分的另一层,我们的分析表明,行使算法控制的平台是新型的工作场所,似乎在繁殖,甚至放大,数字世界中离线工作世界中发现的不平等。
    Much of the research on platform workers has focused on individuals involved in low-skilled and highly standardized tasks. However, platform workers are not a homogeneous group. Utilizing a classification system that makes a distinction between different layers of platform control and grouping platforms according to how they divide decision rights between platforms and workers, we examine how and for what purposes platform workers operating in three types of control contexts have practiced and developed their digital agency for making out. The study, based on an analysis of platform webpages and 32 semi-structured interviews of food couriers, freelancers, and interim managers, shows that workers can exercise their digital agency on all three types of platforms, but different platforms create different conditions for this depending on their special forms of control. In addition, the forms of control also affect to what extent workers are motivated to direct their agency for making out. Instead of regarding platform work as just another layer of a periphery segment in the labor market, our analysis suggests that platforms exercising algorithmic control are new types of arenas for work, which seem to reproduce, or even amplify, the inequalities found in the offline world of work in the digital world.
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  • 文章类型: Journal Article
    UNASSIGNED:食品交付平台工作在芬兰是一个相对较新的现象,尚未广泛研究,因此对其工作环境的了解有限。这项研究的目的是探索和了解赫尔辛基地区的社会心理工作环境,以及它与信使的心理健康的关系。
    未经评估:该研究从20个半结构化,深入采访赫尔辛基的食品配送平台工作人员。通过专题分析获得了数据,其中精心遵循了专题分析的六个阶段。
    UNASSIGNED:食品配送平台工作为快递员提供了收入和劳动力市场机会。然而,它的工作环境是心理社会负担,这对其信使的心理健康构成了有害的挑战。
    UNASSIGNED:研究结果表明,食品配送平台工人在繁重的工作环境中工作,这加剧了他们的职业心理健康。因此,这项研究建议未来进行纵向研究,研究食品配送平台工作与通过此类平台工作的快递员的心理健康之间的关系.此外,需要采取旨在改善其社会心理工作环境的干预措施和政策,以建立更体面和更健康的工作环境,以增强其信使的心理健康和福祉。
    UNASSIGNED: Food delivery platform work is a relatively new phenomenon in Finland and has not been studied widely hence limited knowledge on its work environment. The aim of this study was to explore and understand its psychosocial work environment in the Helsinki region and how it relates to the mental wellbeing of its couriers.
    UNASSIGNED: The study draws its findings from 20 semi-structured, in-depth interviews with food delivery platform workers in Helsinki. Data were approached through thematic analysis where the six phases of thematic analysis were meticulously followed.
    UNASSIGNED: Food delivery platform work provided couriers with income and labour market opportunities. However, its work environment was psychosocially burdening, which posed detrimental challenges to the mental wellbeing of its couriers.
    UNASSIGNED: Study findings indicated that food delivery platform workers worked in an onerous work environment, which accentuated their occupational mental health. Thus, this study recommends future longitudinal research that would examine the association between food delivery platform work and mental health of couriers working through such platforms. Also, interventions and policies that aim at improving its psychosocial work environment are required for a more decent and healthier work environment that enhances mental health and wellbeing of its couriers.
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  • 文章类型: Journal Article
    对在线劳动平台(OLP)的研究表明,OLP可以对独立工人拥有广泛的管理控制,这影响了他们的自主性和不稳定性。管理的渗透性使一些OLP在劳务交换中作为中立中介的角色受到质疑。虽然有几个关于人力资源管理(HRM)活动影响的平台工作研究,早期的研究更多地集中在某些类型的OLP公司。早期的OLP分类也没有对人力资源管理活动进行系统的区分。本文提供了一个分类,以查看HRM活动在OLP中的表现。该研究利用了来自46个跨国公司和芬兰OLP的服务条款和网页数据。基于这些数据,OLP已分为六个模型,具有五个治理原则和制度逻辑。该研究使用了制度复杂性的思想,并声称OLP在两种制度逻辑的复杂性之间平衡了它们的运作,市场,和公司,通过在人力资源管理活动中使用不同的策略。不同管理的OLP也经常销售给不同的工作组。这表明OLP之间的工人水平和自治质量不同。因此,可以预期,平台工作人员对OLP的期望,对公平的看法,和福祉的经验可能会受到他们参与的人力资源管理活动的影响。结果有助于正在进行的OLP和平台工人之间的权力不对称讨论,因此,OLPs既可以作为市场,也可以作为分层公司。形成的模型可以用来丰富对平台工作者自主性关键问题的研究,不稳定,以及不同类型OLP的经验。
    Studies on online labor platforms (OLPs) have revealed that OLPs can have extensive managerial control over independent workers, which affects their autonomy and precariousness. The permeability of the management makes some OLPs\' roles as neutral intermediaries in labor exchanges questionable. While there are several platform work studies on the effects of human resource management (HRM) activities, earlier studies have focused more on certain types of OLP companies. Earlier OLP classifications did not make systematic distinctions between HRM activities either. This paper offers a classification to view how HRM activities manifest in OLPs. The study utilizes terms of service and webpage data from 46 multinational and Finland-based OLPs. Based on these data, OLPs have been classified into six models with five governance principles and institutional logic. The study uses the idea of institutional complexity and claims that OLPs balance their operations between the complexity of two institutional logics, market, and corporation, by using varying strategies with their HRM activities. Differently managed OLPs are also often marketed to different worker groups. This indicates that workers\' levels and quality of autonomy differ between OLPs. Hence, could be expected that platform workers\' expectations toward OLPs, perceptions of fairness, and experiences of wellbeing may be influenced by the HRM activities in which they engage. The results contribute to the ongoing discussions of power asymmetries between OLPs and platform workers, and thus OLPs\' roles as either marketplaces or hierarchical corporations. Formed models can be utilized to enrich studies on key issues of platform workers\' autonomy, precariousness, and experiences in different types of OLPs.
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  • 文章类型: Journal Article
    越来越多地使用算法代替人类来执行核心管理功能,然而,关于这种现象对工人健康和福祉的影响的公共卫生研究并没有跟上这些不断变化的工作安排。算法管理有可能影响工作质量的几个维度,已知与工人健康的联系,包括工作量,收入保障,任务意义,进度稳定性,社会情感奖励,人际关系,决策机构,和组织信任。为了描述算法管理可能影响工人健康的方式,这篇综述总结了来自公共卫生的现有文献,社会学,管理科学,和人机交互研究,强调与工作压力和职业安全相关的工作质量维度。我们专注于基于平台的食品和杂货配送公司的工作示例;这些业务在全球范围内迅速发展,它们对工人的影响以及解决这些影响的政策受到了极大的关注。我们最后讨论了研究挑战和需求,目的是了解和解决这种日益广泛使用的技术对工人健康和健康公平的影响。
    Algorithms are increasingly used instead of humans to perform core management functions, yet public health research on the implications of this phenomenon for worker health and well-being has not kept pace with these changing work arrangements. Algorithmic management has the potential to influence several dimensions of job quality with known links to worker health, including workload, income security, task significance, schedule stability, socioemotional rewards, interpersonal relations, decision authority, and organizational trust. To describe the ways algorithmic management may influence workers\' health, this review summarizes available literature from public health, sociology, management science, and human-computer interaction studies, highlighting the dimensions of job quality associated with work stress and occupational safety. We focus on the example of work for platform-based food and grocery delivery companies; these businesses are growing rapidly worldwide and their effects on workers and policies to address those effects have received significant attention. We conclude with a discussion of research challenges and needs, with the goal of understanding and addressing the effects of this increasingly used technology on worker health and health equity.
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  • 文章类型: Journal Article
    最近有很多关于人工智能的研究在起作用,越来越多地出现在更多类型的工作和整个劳动过程中。许多研究都需要人工智能的应用,以各种形式,与以前的组织工作方法有所突破。关于人工智能的这些应用如何建立在以前的管理控制形式之上或在实践中进行调整,人们知之甚少。本文旨在将管理层对人工智能的使用置于更长的工作控制历史中。在这样做的时候,它试图引出技术的新颖性,同时也批判性地评估了人工智能作为一种管理工具的影响。目的是了解引入这些工具的工作竞赛,以呼叫中心和运输平台为案例研究。呼叫中心之所以重要,是因为它们一直是对以前形式的电子监视和计算控制的斗争场所,为人工智能提供了重要的教训,或者可能,在实践中使用。特别是,本文将引出算法管理在工作中受到挑战的时刻和策略,以此作为讨论点,考虑人工智能在工作中可能的未来。
    There has been much recent research on the topic of artificial intelligence at work, which is increasingly featuring in more types of work and across the labor process. Much research takes the application of artificial intelligence, in its various forms, as a break from the previous methods of organizing work. Less is known about how these applications of artificial intelligence build upon previous forms of managerial control or are adapted in practice. This paper aims to situate the use of artificial intelligence by management within a longer history of control at work. In doing so, it seeks to draw out the novelty of the technology, while also critically appraising the impact of artificial intelligence as a managerial tool. The aim is to understand the contest at work over the introduction of these tools, taking call centers and transport platforms as case studies. Call centers are important because they have been a site of struggle over previous forms of electronic surveillance and computation control, providing important lessons for how artificial intelligence is, or may, be used in practice. In particular, this paper will draw out moments and tactics in algorithmic management has been challenged at work, using this as a discussion point for considering the possible future of artificial intelligence at work.
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