Patient-centered communication

以患者为中心的沟通
  • 文章类型: Journal Article
    背景:以患者为中心的沟通已成为增加疫苗摄取的有效策略。借鉴以往研究建立的循证路径,我们的研究考察了以病人为中心的沟通之间的关系,HPV知识和认为HPV疫苗的有效性。我们还探讨了影响以患者为中心的沟通的社会人口因素,HPV知识和认为HPV疫苗的有效性。
    方法:我们分析了来自健康信息国家趋势调查(HINTS)5,第1周期的数据,运行了结构方程模型(SEM),以测试我们概念框架中的路径。
    结果:我们的样本包括2522名18-79岁(平均年龄47.98岁)的成年人,他们主要是非西班牙裔白人(67.65%),女性(53.31%),异性恋(95.12%)。最终结构模型的模型拟合统计指示良好的拟合[RMSEA=0.039,CFI=0.99,TLI=0.99,和SRMR=0.070]。将以患者为中心的沟通与HPV知识联系起来的路径(β=0.011,p<0.05),以及将以患者为中心的沟通与HPV疫苗有效性联系起来的知识介导路径(β=0.007,p<0.05)具有统计学意义。
    结论:HPV研究人员必须深入研究以患者为中心的沟通实践,以提高疫苗的摄取。根据个人需求和偏好量身定制对话是增强HPV知识的关键,并最终改善人们对HPV疫苗有效性的看法,提高其可接受性。
    BACKGROUND: Patient-centered communication has emerged as a potent strategy for increasing vaccine uptake. Drawing on evidence-based paths established from previous studies, our study examines the relationship between patient-centered communication, HPV knowledge and perceived HPV vaccine effectiveness. We also explored the sociodemographic factors impacting patient-centered communication, HPV knowledge and perceived HPV vaccine effectiveness.
    METHODS: We analyzed data from the Health Information National Trends Survey (HINTS) 5, Cycle 1, ran Structural equation modeling (SEM) to test the pathways in our conceptual framework.
    RESULTS: Our sample comprised 2522 adults aged 18-79 (mean age 47.98 years) who were predominantly Non-Hispanic White (67.65%), female (53.31%), and heterosexual (95.12%). The model fit statistics for the final structural model indicated a good fit [RMSEA= 0.039, CFI=0.99 TLI= 0.99, and SRMR =0.070]. The path linking patient-centered communication to HPV knowledge (β=0.011, p<0.05), and the knowledge-mediated path linking patient-centered communication to HPV vaccine effectiveness (β=0.007, p<0.05) were found to be statistically significant.
    CONCLUSIONS: HPV researchers must delve deeper into patient-centered communication practices to improve vaccine uptake. Tailoring conversations to individual needs and preferences is key to enhancing HPV knowledge, and ultimately improve perceptions of HPV vaccine effectiveness and increase its acceptability.
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  • 文章类型: Journal Article
    背景:先前的研究表明,炎症性肠病(IBD)患者对IBD缓解的理解与医疗保健专业人员不同,这可能会影响患者的期望和临床结果。我们调查了3个问题以更好地理解这一点:(1)患者目前如何理解缓解;(2)患者目前是否面临与医疗保健专业人员交流缓解的障碍;(3)是否可以改进现有的教育材料以帮助患者更准备与他们的医疗保健专业人员讨论缓解和治疗目标?
    方法:我们向美国的成年IBD患者发送了基于网络的调查。这项调查包括一项教育实验,将患者随机分配到现有教育材料的3个改进版本中的1个。
    结果:总计,1495名IBD患者完成了调查。大多数患者(67%)同意IBD可以缓解,但他们对它的定义存在显著差异,最常见的是“我的症状减轻”(22%)和“我不再有任何症状”(14%)。患者报告说能够与他们的医疗保健专业人员进行公开交流。暴露于改进的教育材料对患者与医疗保健专业人员讨论其护理不同方面的准备感没有统计学意义。
    结论:我们的研究证实,患者倾向于在缓解症状方面定义缓解。我们发现几乎没有证据表明阻碍患者与医疗保健专业人员讨论缓解的障碍。这表明可以使用教育材料来解决这种理解上的差异。
    我们调查了1495例炎症性肠病(IBD)患者。我们发现,患者倾向于根据缓解症状来定义IBD缓解,并且几乎没有证据表明阻碍患者与医疗保健专业人员讨论缓解的障碍。
    BACKGROUND: Previous research suggests patients living with inflammatory bowel disease (IBD) understand IBD remission differently than healthcare professionals, which could influence patient expectations and clinical outcomes. We investigated 3 questions to better understand this: (1) How do patients currently understand remission; (2) Do patients currently face any barriers to communicating with their healthcare professional about remission; and (3) Can existing educational material be improved to help patients feel more prepared to discuss remission and treatment goals with their healthcare professional?
    METHODS: We sent a web-based survey to adult patients with IBD in the United States. This survey included an educational experiment where patients were randomly assigned to 1 of 3 improved versions of existing educational material.
    RESULTS: In total, 1495 patients with IBD completed the survey. The majority of patients (67%) agreed that remission is possible in IBD, but there was significant diversity in how they defined it with the most common being \"my symptoms are reduced\" (22%) and \"I am no longer experiencing any symptoms\" (14%). Patients reported being able to communicate openly with their healthcare professionals. Exposure to improved educational material did not have a statistically significant effect on patients\' feelings of preparedness for discussing different aspects of their care with their healthcare professionals.
    CONCLUSIONS: Our study confirms that patients tend to define remission in terms of resolving symptoms. We found little evidence of barriers preventing patients from discussing remission with their healthcare professionals. This suggests that educational material could be used to resolve this discrepancy in understanding.
    We surveyed 1495 patients with inflammatory bowel disease (IBD). We found that patients tend to define IBD remission in terms of resolving symptoms and that there is little evidence of barriers preventing patients from discussing remission with their healthcare professionals.
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  • 文章类型: Journal Article
    疫苗在减轻传染病负担方面发挥了重要作用。然而,疫苗犹豫仍然是公共卫生领域的一个持续挑战,包括经常与患者就疫苗进行互动的药剂师。因此,本研究评估了动机性访谈(MI)培训和基于MI的疫苗犹豫讨论工具(MOTIVE)对药剂师疫苗犹豫管理的影响.参加了八个中西部药房实践的药剂师,他们完成了MI和MOTIVE培训并与疫苗犹豫不决的患者一起参加了这项研究。药剂师参与者完成了相遇后的调查,确定了所讨论的疫苗,使用的工具,以及谈话的结果。362次相遇的描述性结果表明,犹豫的主要原因是安全性(39%),护理协调(31.5%),和疗效(30.4%)。后遭遇,35.4%的患者接种了疫苗,26%计划,25.1%的人认为,13.5%的人不感兴趣。研究结果强调了以患者为中心的沟通的重要性,比如MI,在患者和药剂师之间确定和解决疫苗犹豫的原因。药剂师,配备了对话工具,如MOTIVE工具,可能会有效影响疫苗的接受度。未来的研究应该评估MI和MOTIVE工具在其他环境和地区的实用性。
    Vaccines have played a significant role in reducing infectious disease burden. However, vaccine hesitancy remains a persistent challenge in public health, including for pharmacists who often interact with patients regarding vaccines. Thus, this study assesses the impact of motivational interviewing (MI) training and the MI-based vaccine hesitancy discussion tools (MOTIVE) on pharmacists\' management of vaccine hesitancy. Pharmacists in eight Midwestern pharmacy practices who completed MI and MOTIVE training and engaged with vaccine-hesitant patients participated in this study. The pharmacist participants completed post-encounter surveys identifying the vaccine discussed, the tool utilized, and the outcome of the conversation. Descriptive results from 362 encounters indicated that the primary reasons for hesitancy were safety (39%), care coordination (31.5%), and efficacy (30.4%). Post encounter, 35.4% of patients received vaccines, 26% planned to, 25.1% considered it, and 13.5% were uninterested. The findings highlight the importance of patient-centered communication, such as MI, between patients and pharmacists to identify and address reasons for vaccine hesitancy. Pharmacists, equipped with conversation tools such as the MOTIVE tools, may effectively influence vaccine acceptance. Future research should evaluate the utility of MI and the MOTIVE tools in other settings and regions.
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  • 文章类型: Journal Article
    目的:探讨健康教练对情绪线索/担忧的反应与女性随后参与健康教练mHealth平台之间的关系。
    方法:使用VR-Codes-P方法对参与者与其健康教练之间的24次面对面视频介导的初始对话进行编码。从研究中选择患有妊娠期糖尿病高风险的女性,基于他们对智能手机健康教练平台的参与。确定了12名参与度很低的妇女和12名参与度很高的妇女。
    结果:在与具有高目标参与度的女性的互动中,与先前的其他代码相比,教练的咨询代码明显更多,并且没有非明确的响应代码,这减少了进一步披露的空间。分析表明,在咨询言语行为之前,教练会更频繁地与具有高目标参与度的女性进行互动,并做出情感认可和同理反应。
    结论:妊娠糖尿病妇女的高目标投入似乎与促进频繁使用移情的教练有关。
    结论:研究结果可以吸引教练注意他们的咨询对目标参与度的影响,增加干预以人为中心和有效的机会。
    OBJECTIVE: To explore the relationship between health coaches\' responses to emotional cues/concerns and women\'s subsequent engagement with the health coaching mHealth platform.
    METHODS: 24 face-to-face video-mediated initial conversations between participants and their health coaches were coded using the VR-CoDES-P method. Women with high risk of developing Gestational Diabetes Mellitus were selected from the study, based on their engagement with the smartphone health coaching platform. 12 women with very low engagement and 12 women with high engagement were identified.
    RESULTS: In interactions with women with high goal engagement, coaches had significantly more counseling codes with prior other codes and no instances of non-explicit response codes that reduce space for further disclosure. Analysis showed that interactions with women with high goal engagement were more frequently met by the coach with affect-acknowledging and empathic responses prior to the counseling speech act.
    CONCLUSIONS: High goal engagement among women with Gestational Diabetes Mellitus may appear to be associated with coaches facilitating the frequent use of empathy.
    CONCLUSIONS: Findings can draw coaches\' attention to the impact that their counseling has on goal engagement, increasing the opportunity for intervention to be person-centered and effective.
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  • 文章类型: Journal Article
    由于对互联网的访问越来越多,在线医疗平台在中国越来越受欢迎。然而,医生应该使用哪些策略来改善与患者的在线交流仍未得到充分研究。借鉴绩效-评估-结果(PEO)模型,本研究旨在开发以患者为中心的在线沟通(PCC)策略的类型学,并确定那些可以提高患者满意度的策略.
    我们采用数据抓取技术,通过中国的大型医疗咨询平台访问基于文本的患者-提供者成绩单,并编码9140个医生对话。
    我们的分析揭示了15个中国医生经常在网上使用的PCC策略。此外,发现了几种提高患者满意度的策略,包括信息提供,做出诊断,信息评估,情感表达,情感识别和支持,深入讨论医疗问题,提供应对策略,实现自我管理。
    中国患者可能有多种需求,他们希望通过与医生的互动来实现。在线医疗平台的技术负担可能会迫使医生根据患者的需求调整其沟通策略。我们的发现从患者-提供者沟通策略的角度发展了PEO模型,并在患者满意度奖学金中增加了以患者需求为中心的观点。此外,这些结果为如何改善患者与提供者的在线交流提供了实际启示.
    UNASSIGNED: As a result of the growing access to the Internet, online medical platforms have gained increased popularity in China. However, which strategies doctors should use to improve their online communication with patients remains understudied. Drawing upon the performance-evaluation-outcome (PEO) model, the present study seeks to develop a typology of patient-centered communication (PCC) strategies online and identify those strategies that can increase patient satisfaction.
    UNASSIGNED: We employed the data crawling technique to access text-based patient-provider transcripts through a large medical consultation platform in China and coded 9140 conversational turns of doctors.
    UNASSIGNED: Our analysis revealed 15 PCC strategies that Chinese doctors often used online. In addition, several strategies were found to enhance patient satisfaction including information provision, making diagnosis, information appraisal, emotion expression, emotion recognition and support, in-depth discussion of medical treatments, providing coping strategies, and enabling self-management.
    UNASSIGNED: Chinese patients may have developed multiple needs, which they expect to fulfill through their interactions with doctors. Technological affordances of online medical platforms may pressure doctors to adapt their communication strategies to patients\' needs. Our findings develop the PEO model from the perspective of patient-provider communication strategies and add a perspective centering on patients\' needs to the scholarship on patient satisfaction. In addition, these results provide practical implications on how to improve patient-provider communication online.
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  • 文章类型: Journal Article
    患者满意度仍然是全球关注的关键领域;利用以患者为中心的沟通方法,尤其是患有慢性生命限制性疾病的患者可能是实现这一目标的一种方法。然而,在肯尼亚,缺乏以患者为中心的沟通策略对慢性生命限制性疾病患者满意度的影响的经验信息。
    本研究的目的是评估以患者为中心的沟通对患者满意度的影响。
    我们在肯尼亚的三级教学和转诊医院进行了研究。我们采用了准实验性的测试前测试后研究设计,并聘请了301名患有慢性生活限制疾病的成人医学住院患者。我们随机分配他们接受以病人为中心的沟通,并使用改编的医学访谈满意度量表21(MISS21)评估患者满意度得分的变化。
    301名招募的参与者中有二百七十八人完成了这项研究。随机分配到对照组和干预组的参与者的基线特征相似。尽管控制和干预组的平均差异得分都有所下降,干预部门记录了更大的下降,-15.04(-20.6,-9.47)与-7.87(-13.63,-2.12)相比,在-7.16(-9.67,-4.46),两组之间的平均差异有统计学意义。干预组的参与者不太可能:了解他们的疾病原因(p<0.001),了解他们疾病的各个方面(p<0.001),了解管理计划(p<0.001),接收有关其健康状况的所有相关信息(p<0.001),并获得足够的自我护理信息(p<0.001)。他们也不太可能承认与医疗保健提供者的良好人际关系(p<0.001),为了舒适地讨论私人问题(p<0.004),并认为咨询时间足够(p<0.001)。
    与预期相反,以患者为中心的沟通并未改善患者满意度评分.进一步的研究可以评估影响和解释这种关系的因素,并评估在不同的全球背景下提供以患者为中心的沟通的中期和长期影响。
    UNASSIGNED: Patient satisfaction remains a key area of interest worldwide; utilizing a patient-centered communication approach, particularly with patients with chronic life-limiting illnesses may be one way to achieve this. However, there is a dearth of empirical information on the effect of patient-centered communication strategies in patients with chronic life-limiting illnesses in Kenya on patient satisfaction.
    UNASSIGNED: The objective of this study was to assess the impact of patient-centered communication on patient satisfaction.
    UNASSIGNED: We conducted our study at a tertiary teaching and referral hospital in Kenya. We utilized a quasi-experimental pre-test post-test study design and engaged 301 adult medical in-patients with chronic life limiting conditions. We randomized them to receive patient-centered communication, and evaluated the change in patient satisfaction scores using an adapted Medical Interview satisfaction Scale 21 (MISS 21).
    UNASSIGNED: Two hundred and seventy-eight out of 301 recruited participants completed the study. The baseline characteristics of the participants randomized to the control and intervention arms were similar. Although both the control and intervention arms had a decline in the mean difference scores, the intervention arm recorded a larger decline, -15.04 (-20.6, -9.47) compared to -7.87 (-13.63, -2.12), with a statistically significant mean difference between the two groups at -7.16 (-9.67, -4.46). Participants in the intervention arm were less likely to: understand the cause of their illness (p < 0.001), understand aspects of their illness (p < 0.001), understand the management plan (p < 0.001), receive all the relevant information on their health (p < 0.001), and to receive adequate self-care information (p < 0.001). They were also less likely to acknowledge a good interpersonal relationship with the healthcare providers (p < 0.001), to feel comfortable discussing private issues (p < 0.004), and to feel that the consultation time was adequate (p < 0.001).
    UNASSIGNED: Contrary to expectation, patient-centered communication did not result in improved patient satisfaction scores. Further studies can evaluate factors affecting and explaining this relationship and assess intermediate and long-term effects of provision of a patient-centered communication in diverse global contexts.
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  • 文章类型: Journal Article
    目的:本研究,借鉴了Street和他的同事(2009年)开发的路径调解模型,该模型将沟通与健康结果联系起来,探讨以患者为中心的沟通如何影响癌症信息回避。
    方法:数据是通过在线访问面板调查收集的,利用德国各地的分层抽样,瑞士,荷兰,和奥地利。最终样本包括4910例非癌症患者和414例癌症患者,所有在过去一年内接受临床医生的医疗保健。
    结果:结果表明,以患者为中心的沟通与减少癌症信息回避直接相关,尤其是癌症患者。此外,这种关联是通过患者信任和医疗保健素养间接介导的.
    结论:研究结果提供了经验证据,揭示了将临床医生与患者沟通与患者健康信息行为联系起来的潜在机制。
    结论:这些发现凸显了临床医生与患者沟通在避免健康信息方面的潜力。未来在医疗机构中的干预措施应考虑采用以患者为中心的沟通策略。此外,提高患者的信任度和识字水平可以有效减少癌症信息的回避.
    OBJECTIVE: This study, drawing on the pathway mediation model developed by Street and his colleagues (2009) that links communication to health outcomes, explores how patient-centered communication affects cancer information avoidance.
    METHODS: Data was gathered through online access panel surveys, utilizing stratified sampling across Germany, Switzerland, the Netherlands, and Austria. The final sample included 4910 non-cancer and 414 cancer patients, all receiving healthcare from clinicians within the past year.
    RESULTS: The results demonstrated that patient-centered communication is directly associated with reduced cancer information avoidance, especially among cancer patients. Additionally, this association is indirectly mediated through patient trust and healthcare literacy.
    CONCLUSIONS: The findings provide empirical evidence that reveals the underlying mechanism linking clinician-patient communication to patient health information behavior.
    CONCLUSIONS: The potential of clinician-patient communication in addressing health information avoidance is highlighted by these findings. Future interventions in healthcare settings should consider adopting patient-centered communication strategies. Additionally, improving patient trust and literacy levels could be effective in reducing cancer information avoidance.
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  • 文章类型: Journal Article
    目的:了解如何通过与医疗保健提供者沟通来影响乳腺癌和宫颈癌筛查,患者激活,和健康的社会决定因素。
    方法:数据来自美国国家癌症研究所的健康信息国家趋势调查,重点研究21岁以上无癌症史的女性(N=1466)进行宫颈癌筛查,40岁以上的女性(N=1114)进行乳腺癌筛查。变量包括以患者为中心的沟通,电子医疗通信,患者激活,种族/民族,教育,健康保险状况,阿巴拉契亚住宅,金融不安全。
    结果:电子通信预测了两种癌症筛查,尤其是白人女性。以患者为中心的沟通仅对有保险的女性影响宫颈癌筛查。它只会影响那些没有保险的人的乳房X光检查。患者激活并不影响任何癌症筛查行为。
    结论:这些数据表明,需要更多细微差别来解析提倡的医疗保健行为的潜在影响。使用来自的公开可用数据集可以提供信息,但在方法上是有限的。
    结论:医疗保健提供者和系统应在所有患者的常规临床就诊之外促进患者门户和其他电子交互手段的使用。然而,需要注意他们为患者提供的不平等福利。
    OBJECTIVE: To understand how breast and cervical cancer screening are influenced by communicating with a healthcare provider, patient activation, and social determinants of health.
    METHODS: Data were from the National Cancer Institute\'s Health Information National Trends Survey, focusing on women with no history of cancer at least 21 years old (N = 1466) to study cervical cancer screening and those at least 40 years old (N = 1114) to study breast cancer screening. Variables included patient-centered communication, electronic healthcare communication, patient activation, race/ethnicity, education, health insurance status, Appalachian residence, and financial insecurity.
    RESULTS: Electronic communication predicted both cancer screens, but especially for White women. Patient-centered communication influenced cervical cancer screening only for women with insurance. It only influenced mammography for those without insurance. Patient activation did not influence either cancer screen behavior.
    CONCLUSIONS: These data demonstrate more nuance is needed to parse potential effects of advocated-for healthcare behaviors. Use of publicly available datasets from can be informative but are limited methodologically.
    CONCLUSIONS: Healthcare providers and systems should promote use of patient portals and other electronic means of interaction outside regular clinical visits for all patients. However, attention needs to be paid to the unequal benefits they afford to patients.
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  • 文章类型: Journal Article
    目的:评估COVID-19对患者与乳腺放射科医师相互作用的影响,并评估安全措施约束的沟通与医师福祉之间的关系。
    方法:一项关于COVID-19对患者护理的感知影响的41个问题的调查于2020年6月至2020年9月分发给乳腺成像协会和国家乳腺中心联合会的成员。非放射科医生和国际成员被排除在外。计算焦虑和心理困扰评分。使用多变量逻辑模型来识别与反应相关的人口统计学和心理健康因素。
    结果:五百二十五项调查符合纳入标准(23%的应答率)。据报道,满足患者情绪需求的能力下降了46%(221/479),与年轻年龄相关的反应(OR,每十年0.8;P<0.01),更高的焦虑(或,2.3;P<0.01),和更高的心理困扰(或,2.2;P=0.04)。个人防护设备使88%(422/478)的患者交流更加困难,与年轻年龄相关的反应(OR,每十年0.8;P=0.008),女性性别(或,1.9;P<0.01),和更大的焦虑(或者,2.6;P=0.001)。37%(177/481)报告无法提供与新冠肺炎之前相同水平的护理,并与更大的焦虑(OR,3.4;P<0.001)和心理困扰(OR,1.7;P=0.03)。
    结论:大多数乳腺放射科医生报告说,COVID-19对患者护理产生了负面影响。这种看法在年轻的放射科医生以及焦虑和心理困扰程度较高的放射科医生中更有可能。
    OBJECTIVE: Assess the impact of COVID-19 on patient-breast radiologist interactions and evaluate the relationship between safety measure-constrained communication and physician wellbeing.
    METHODS: A 41-question survey on the perceived effect of COVID-19 on patient care was distributed from June 2020 to September 2020 to members of the Society of Breast Imaging and the National Consortium of Breast Centers. Non-radiologists and international members were excluded. Anxiety and psychological distress scores were calculated. A multivariable logistic model was used to identify demographic and mental health factors associated with responses.
    RESULTS: Five hundred twenty-five surveys met inclusion criteria (23% response rate). Diminished ability to fulfill patients\' emotional needs was reported by 46% (221/479), a response associated with younger age (OR, 0.8 per decade; P < 0.01), higher anxiety (OR, 2.3; P < 0.01), and higher psychological distress (OR, 2.2; P = 0.04). Personal protective equipment made patient communication more difficult for 88% (422/478), a response associated with younger age (OR, 0.8 per decade; P = 0.008), female gender (OR, 1.9; P < 0.01), and greater anxiety (OR, 2.6; P = 0.001). The inability to provide the same level of care as prior to COVID-19 was reported by 37% (177/481) and was associated with greater anxiety (OR, 3.4; P < 0.001) and psychological distress (OR, 1.7; P = 0.03).
    CONCLUSIONS: The majority of breast radiologists reported that COVID-19 has had a negative impact on patient care. This perception was more likely among younger radiologists and those with higher levels of anxiety and psychological distress.
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  • 文章类型: Journal Article
    背景:以患者为中心的交流是一种在提供者和患者之间进行的交流。
    目的:它旨在揭示以患者为中心的沟通对患者参与的影响,与健康相关的生活质量,感知服务质量和患者满意度。
    方法:该研究是通过对从在Diyarbakr卫生部附属培训和研究医院接受治疗的312名癌症患者的数据进行多元回归分析来进行的,蒂尔基耶.
    结果:超过一半的患者是女性,患有4期癌症。检测到不同类型的癌症(乳腺癌,消化器官的癌症,淋巴癌和造血系统癌,生殖器官的癌症,呼吸器官的癌症,等。).可以说,患者从以患者为中心的通信及其子维度获得的平均值很高。有积极的,以患者为中心的整体沟通与患者参与之间的中度和低且显着的关系,患者满意度,服务质量感知和生活质量。统计显示,以患者为中心的沟通对患者参与度有积极影响,与健康相关的生活质量,服务质量感知,患者满意度。
    结论:以患者为中心的沟通会积极影响各种短期和中期健康结果,本研究为改善患者与提供者之间的沟通提供了建议。
    BACKGROUND: Patient-centered communication is a type of communication that takes place between the provider and the patient.
    OBJECTIVE: It is aimed to reveal the effects of patient-centered communication on patient engagement, health-related quality of life, perception of service quality and patient satisfaction.
    METHODS: The study was conducted by applying multiple regression analysis to the data obtained from 312 patients with cancer treated in a training and research hospital affiliated to the Ministry of Health in Diyarbakır, Türkiye.
    RESULTS: More than half of the patients were female and had stage 4 cancer. Different types of cancer were detected (breast cancer, cancer of the digestive organs, lymphatic and hematopoietic cancer, cancer of the genital organs, cancer of the respiratory organs, etc.). It can be stated that the average values obtained by patients from patient-centered communication and its sub-dimensions are high. There are positive, moderate and low and significant relationships between the overall patient-centered communication and patient engagement, patient satisfaction, service quality perception and quality of life. It was statistically revealed that patient-centered communication positively affected patient engagement, health-related quality of life, service quality perception, and patient satisfaction.
    CONCLUSIONS: Patient-centered communication positively affects various short and medium-term health outcomes and this study offers suggestions for improving patient-provider communication.
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