背景:在急诊科,床边白板用于帮助改善沟通,团队合作,以及医疗保健提供者之间的合作。此外,先前的研究表明,白板有助于患者识别他们的医疗保健提供者,护理计划,预期的停留时间,患者总体满意度。
目的:这个基于证据的评估项目评估了急诊科卫生保健提供者对床边白板有效性的认识,使用它们是否有挑战,以及它们是否一直在更新和使用。
方法:一项调查用于评估急诊科卫生保健提供者(护士,病人护理技术人员,和主治医生)使用10个问题的调查对病房中床边白板的看法。
结果:调查通过电子邮件发送给了135个急诊科的卫生保健提供者,64名受访者。调查结果显示,41.3%的受访者认同床边白板提升患者满意度,36.5%的人同意他们促进患者安全,53.1%的人同意他们需要最短的完成时间,50%的人认为他们有助于让病人了解护理。然而,85.9%的参与者认为床边白板没有持续更新,81.2%的人认为他们在所有3个班次中都没有不断更新。此外,73.4%的人报告说他们无法获得更新白板的材料,而38.1%的人对白板促进患者安全持中立态度。
结论:正确的材料(标记和橡皮擦)是床边白板使用不可或缺的部分。继续对员工进行床边白板功能的教育可能会改善白板的正确使用。
BACKGROUND: In the emergency department, bedside whiteboards are used to help improve communication, teamwork, and collaboration among health care providers. In addition, previous studies have shown that whiteboards aid the patient with the identification of their health care providers, plan of care, expected length of stay, and overall patient satisfaction.
OBJECTIVE: This evidence-based evaluation project assessed the perceptions of emergency department health care providers on their awareness of the effectiveness of bedside whiteboards, whether there are challenges with using them, and whether they are being updated and used consistently.
METHODS: A survey was utilized to evaluate emergency department health care providers (nurses, patient care technicians, and attending providers) on their perceptions of bedside whiteboards in the patient rooms using a 10-question survey.
RESULTS: The survey was sent via email to 135 emergency department health care providers, with 64 respondents. The survey results showed that 41.3% of the respondents agreed that bedside whiteboards promote patient satisfaction, 36.5% agreed that they promote patient safety, 53.1% agreed they take minimal completion time, and 50% felt they help keep patients informed about care. However, 85.9% of participants felt bedside whiteboards are not updated consistently, and 81.2% felt they are not updated consistently among all 3 shifts. In addition, 73.4% reported that they lack access to materials to update the whiteboards and 38.1% were neutral regarding whiteboards promoting patient safety.
CONCLUSIONS: Proper materials (markers and erasers) are integral to bedside whiteboard use. Continued staff education on the function of bedside whiteboards may improve proper whiteboard use.