背景:信任是组织层面的关键角色。通过及时的相关工具了解信任水平是获取医疗保健组织变革之外的信任水平的重要过程。
目的:聚集,评估,并综合评估医疗机构信任度的工具项目。
方法:范围审查方法。
方法:采用演绎-归纳内容分析的文献检索。这些数据来自涉及在医疗机构中使用信任工具的文章。
方法:对8个数据库的搜索在2024年1月进行了更新,包括2010年至2023年发表的同行评审文章。
结果:总共发现了13种衡量组织信任的工具,信任领导者,以及医疗保健同行之间的信任。关于对组织的信任的工具项目包括战略和运营文化。对领导者的信任包括能力,一致性,开放性,赞赏地接受,忠诚和风险,虽然关于同龄人之间信任的工具包括道德伙伴关系的维度,共同利益,和有能力的同行。
结论:全面衡量对领导者的信任,对组织的信任,由于信任的多面性,同行之间的信任非常重要。衡量信任提供了一种可能性,以认识到医疗机构的工作关系和文化。
BACKGROUND: Trust is a key character at organizational level. Understanding the level of trust with timely relevant instrument is a significant process to capture the level of trust beyond organizational changes in healthcare.
OBJECTIVE: To gather, assess, and synthesize the items of instruments evaluating trust in healthcare organizations.
METHODS: Scoping review methodology.
METHODS: The literature search with deductive-inductive content analysis. The data were charted from articles that involved the use of trust instruments in healthcare organizations.
METHODS: Search from eight databases was updated in January 2024 and included peer-reviewed articles published between 2010 and 2023.
RESULTS: A total of 13 instruments were found measuring trust in the organization, trust in the leader, and trust among peers in healthcare. The items of instruments about trust in the organization included strategic and operational cultures. The trust in the leader consisted of competence, consistency, openness, appreciative acceptance, and loyalty and risk, while instruments about trust among peers included dimensions of moral partnership, common interest, and competent peers.
CONCLUSIONS: Comprehensively measuring trust in the leader, trust in the organization, and trust among peers is significant due to the multifaceted dimension of trust. Measuring trust offers a possibility to recognize the working relationships and cultures in healthcare organizations.