Interpersonal and Communication Skills

人际交往和沟通技巧
  • 文章类型: Journal Article
    目的本研究旨在评估长期护理机构工作人员在持续实施多模式综合护理沟通技能培训后,患有痴呆症的老年居民的精神药物处方趋势。方法这项回顾性单中心横断面研究利用了包括长期护理设施的城市公立医院的数据库。数据收集自2016年至2020年。医院所有130名工作人员(52名护士,48名专业护理人员,七名康复工作人员,三个医生,和三名药剂师)于2014年10月至2015年12月启动了多模式综合护理沟通技能基础培训,随后每月进行连续培训,直至2020年底。在整个研究期间,测量了65岁以上痴呆症居民的抗精神病药处方率。结果共确定合格居民506人,中位年龄为86.0岁(IQR:81.0-90.0),而283名(55.9%)居民为女性。痴呆症居民的精神药物处方率显着下降(2016年为43.5%,2020年为27.0%;p=0.01)。值得注意的是,服用抗焦虑药的患者百分比显着下降(从4.7%降至0.0%),而接受抗精神病药物治疗的患者比例,催眠药,抗抑郁药,或抗癫痫药物随时间保持不变。抗痴呆药物的处方率显着从15.3%降至4.0%。结论对长期护理机构工作人员进行多模式综合护理沟通技能培训后,精神药物的处方率显着降低。长期护理机构工作人员之间沟通技能的提高对减少老年痴呆症患者的吸毒产生了切实的影响。
    Aim This study aimed to assess the trends in psychotropic drug prescriptions among elderly residents with dementia following the continuous implementation of multimodal comprehensive care communication skills training for staff in a long-term care facility. Methods This retrospective single-center cross-sectional study utilized the database of an urban public hospital that included a long-term care facility. The data were collected from 2016 to 2020. All 130 staff members at the hospital (52 nurses, 48 professional caregivers, seven rehabilitation staff members, three physicians, and three pharmacists) initiated multimodal comprehensive care communication skills basic training from October 2014 to December 2015, which was followed by continuous monthly training until the end of 2020. Antipsychotic prescription rates for residents aged over 65 years with dementia were measured throughout the study period. Results A total of 506 eligible residents were identified, the median age was 86.0 years (IQR: 81.0-90.0), and 283 (55.9%) residents were females. The prescription rates for psychotropic drugs among residents with dementia decreased significantly (43.5% in 2016, 27.0% in 2020; p=0.01). Notably, the percentage of patients prescribed anxiolytics decreased significantly (from 4.7% to 0.0%), while the percentage of patients receiving antipsychotic drugs, hypnotics, antidepressants, or antiepileptic drugs remained unchanged over time. The prescription rates for antidementia drugs significantly decreased from 15.3% to 4.0%. Conclusion The prescription rates of psychotropic drugs were significantly reduced following multimodal comprehensive care communication skills training for staff at a long-term care facility. The improvement in communication skills among staff at long-term care facilities has a tangible impact on reducing drug use among elderly residents with dementia.
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  • 文章类型: Journal Article
    背景:医疗沟通技巧是临床医学和患者满意度的关键组成部分。沟通技巧很难教授和评估,需要有效和高效的工具。本研究提出并验证了7要素通信评级表(7E-CRF),一个流线型的,双重目的,作为教学和评估工具的循证医学交流检查表。
    方法:描述并验证了14项教学和评估工具,并发,和预测效度指数。这项研究是对来自西弗吉尼亚骨科医学院(WVSOM)的661名医学生进行的。在第一年的实验室中评估了学生的表现,第二年实验室,第2年和第3年客观结构化临床检查(OSCE)。将这些内部指标与学生在综合整骨医学执照考试(COMLEX)2级绩效评估(PE)的人文领域的表现进行了比较,以前在骨科医学院的第3或第4年进行的执照考试。
    结果:评分者间信度和预测效度的证据是有力的。将来自7E-CRF的数据与COMLEXLevel2-PE的性能进行比较,人文领域。7E-CRF可以识别在COMLEXLevel2-PE人文领域失败风险增加10倍的学生。结论:7E-CRF整合了教学和评估,基于国家和国际模式。简单,专业共识的基础,易用性,和预测功效使7E-CRF成为医学院在教学和评估医学交流技能能力方面非常有价值的工具。
    BACKGROUND: Medical communication skills are a critical component of clinical medicine and patient satisfaction. Communication skills are difficult to teach and evaluate, necessitating tools that are effective and efficient. This study presents and validates the 7 Elements Communication Rating Form (7E-CRF), a streamlined, dual-purpose, evidence-based medical communication checklist that functions as a teaching and assessment tool.
    METHODS: A 14-item teaching and assessment tool is described and validated using face, concurrent, and predictive validity indices. The study was conducted with 661 medical students from the West Virginia School of Osteopathic Medicine (WVSOM). Student performance was assessed in year 1 labs, year 2 labs, and year 2 and year 3 objective structured clinical examination (OSCE). These internal indices were compared with student performance on the Humanistic Domain of the Comprehensive Osteopathic Medical Licensing Examination (COMLEX) Level 2-Performance Evaluation (PE), a licensure exam previously taken in years 3 or 4 of osteopathic medical schools.
    RESULTS: The evidence of interrater reliability and predictive validity is strong. Data from the 7E-CRF is compared to performance on the COMLEX Level 2-PE, Humanistic Domain. The 7E-CRF can identify students who are at a 10-fold increased risk of failure on the COMLEX Level 2-PE Humanistic Domain.  Conclusions: The 7E-CRF integrates instruction and assessment, based on a national and international model. The simplicity, foundation in professional consensus, ease of use, and predictive efficacy make the 7E-CRF a highly valuable instrument for medical schools in teaching and evaluating competency in medical communication skills.
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  • 文章类型: Journal Article
    沟通技巧对于提供以患者为中心的护理至关重要。标准化沟通技能培训的需求是医学院和住院医师教育的最前沿。我们旨在设计和实施向医学生教授虚拟通信技能的课程。本报告的目的是描述我们的经验,并为将来开发类似课程的培训计划提供指导。
    使用Zoom技术在5周内以每周模块的形式呈现课程。我们专注于与患者和其他提供者互动的成熟策略,适应虚拟平台。模拟参与者和使用14项观察模拟的学生评估角色扮演过程中的技能水平,医生专用沟通评估工具(CAT)。CAT的主要结果是两年排名的每个项目的“优秀”百分比。与会者提供了关于哪些工作良好或如何在开放式答复中改进该模块的反馈。
    分别有28名和25名学生在一年级和二年级注册了该课程。在大多数课程中,学生对他们执行目标技能的能力的信心在统计上高于他们的会前分数。这两年的会前信心最低的模块是“披露医疗错误”和“回应患者偏见”。在这两年的课程中,学生在个人CAT项目上获得“优秀”分数的平均百分比从5%到73%不等。第一年的口头和书面反馈为课程开发人员提供了指导,以改善第二年的课程。
    制定和实施新的教育课程是一个复杂的过程。我们描述了医学生的强化课程,因为我们努力在与COVID相关的限制期间允许学生额外的“临床”时间。我们相信继续关注患者和家人的沟通技巧将增强患者护理。
    在线版本包含10.1007/s44186-022-00054-9提供的补充材料。
    UNASSIGNED: Communication skills are essential to providing patient-centered care. The need for standardized communication skills training is at the forefront of medical school and residency education. We aimed to design and implement a curriculum teaching virtual communications skills to medical students. The purpose of this report is to describe our experience and to offer guidance for training programs developing similar curricula in the future.
    UNASSIGNED: The curriculum was presented in weekly modules over 5 weeks using Zoom technology. We focused on proven strategies for interacting with patients and other providers, adapted to a virtual platform. Skill levels during role-play were assessed by the Simulated Participants and students observing the simulation using the 14-item, physician specific Communication Assessment Tool (CAT). The primary outcome of the CAT is the percentage of \"excellent\" for each item ranked both years. Participants provided feedback on what worked well or how the module could be improved in open-ended responses.
    UNASSIGNED: Twenty-eight and 25 students registered for the course in Year 1 and Year 2, respectively. Students\' post-session confidence in their ability to perform target skills was statistically higher than their pre-session scores in most sessions. Modules with the lowest pre-session confidence for both years were \"Disclosing a Medical Error\" and \"Responding to Patient Bias.\" The mean percentage of students receiving \"excellent\" scores on individual CAT items ranged from 5 to 73% over the course of both years. Verbal and written feedback in Year 1 provided direction for the curriculum developers to improve the course in Year 2.
    UNASSIGNED: Developing and implementing a new education curriculum is a complex process. We describe an intensive curriculum for medical students as we strive to allow students extra \"clinical\" time during COVID-related restriction. We believe continued focus on patient and family communication skills will enhance patient care.
    UNASSIGNED: The online version contains supplementary material available at 10.1007/s44186-022-00054-9.
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  • 文章类型: Journal Article
    背景:为了在COVID-19大流行期间继续教育,我们在2020年3月实施了虚拟教育平台(VEP)和虚拟客座教授(VVP)到我们的整形外科住院医师课程。这项研究调查了自大流行以来居民和演讲嘉宾对VEP的看法。
    方法:VEP包括每周的VVP讲座和在Zoom上举行的常规会议。2020年5月,居民和演讲者完成了调查,使用5点Likert量表和开放式答案评估了VEP的看法。2021年8月,居民也完成了后续调查。
    结果:共有19位(100%)居民和10位(100%)演讲者对2020年的调查做出了回应,有15位(88.2%)居民对2021年的后续调查做出了回应。发言人代表九个学术机构,一个国际74%的居民回答说,他们从VVP中学到了很多或很多。2021年,100%的居民同意虚拟会议应仍然是PRS居民教育的核心组成部分。即使在社交距离要求消退之后。VVP讲座被认为是两年来最有帮助的讲座。无需旅行时间即可轻松访问是VEP在这两年中最被提及的优势,2021年有更多的居民引用这一福利(p=0.0076)。居民报告最多的劣势是这两年都缺乏社交互动和社区,2021年有更多的居民认为这是一个劣势(p=0.0307)。居民的态度也发生了变化,以至于从2020年到2021年,越来越多的居民喜欢并对VVP讲座感到满意(p=0.04)。
    结论:COVID-19大流行一年多,居民对虚拟教育平台和虚拟访问教授的看法非常积极。快速发展,实施,这些教育经验的高效率强调,在前所未有的时代,以替代形式学习是可能的。
    BACKGROUND: To continue education during the COVID-19 pandemic, we implemented a Virtual Education Platform (VEP) and Virtual Visiting Professorship (VVP) in March 2020 into our plastic surgery residency curriculum. This study investigated resident and guest speaker perceptions of the VEP since the start of the pandemic.
    METHODS: The VEP consists of weekly VVP lectures and usual conferences held over Zoom. In May 2020, residents and speakers completed surveys that assessed the perceptions of the VEP using a 5-point Likert scale and open-ended responses. In August 2021, residents also completed follow-up surveys.
    RESULTS: A total of 19 (100%) residents and 10 (100%) speakers responded to the 2020 surveys and 15 (88.2%) residents responded to the 2021 follow-up survey. Speakers represented nine academic institutions, one international. 74% of residents responded that they learned a lot or a great deal from the VVP. In 2021, 100% of residents agreed that virtual conferences should remain a core component in PRS residency education, even after social distancing requirements subside. The VVP lectures were mentioned as the most helpful lectures in both years. Easy accessibility without travel time was the most mentioned advantage of the VEP in both years, with significantly more residents citing this benefit in 2021 (p = 0.0076). The most reported disadvantage for residents was the lack of social interaction and community in both years, with significantly more residents in 2021 citing this as a disadvantage (p = 0.0307). Residents\' attitudes also shifted such that significantly more residents liked and were satisfied with the VVP lectures from 2020 to 2021 (p = 0.04).
    CONCLUSIONS: Over a year into the COVID-19 pandemic, resident perceptions of a virtual education platform and virtual visiting professorship were very positive. The quick development, implementation, and high efficacy of these educational experiences underscore that learning is possible in alternative forms in unprecedented times.
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  • 文章类型: Review
    背景:同理心的程度是个人的财产,不完全依赖于认知智力。人们产生了一定的遗传基础,以进行同理心,但在一生中,感知同理心的能力会进一步发展。在医学文献中,关于同理心和医生沟通风格在医学实践中的重要性的讨论很多。移情已被证明对患者的预后有非常真实的积极影响。文献表明,移情训练是有必要的,应该通过教学法将其纳入外科住院医师中,角色扮演和模拟,以及移情参加榜样的学徒。
    目的:本文回顾了同理心及其在医患关系和改善患者预后方面的重要性,以及在医学培训期间需要加强同理心教育。
    BACKGROUND:  The extent of empathy is an individual human property, not completely dependent on cognitive intelligence. People arise with certain genetic fundament for empathy but the ability to perceive empathically develops further during the life. There has been much discussion in the medical literature about the importance of empathy and physician communication style in medical practice. Empathy has been shown to have a very real positive eff ect on patients outcomes. The literature suggests that empathy training is warranted and should be incorporated into surgical residencies through didactics, role-playing and simulations, and apprenticeship to empathic attending role models.
    OBJECTIVE: This paper reviews empathy and its importance as it pertains to the physician-patient relationship and improving patients outcomes, and the need for increased education in empathy during medical training.
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  • 文章类型: Systematic Review
    目的:本系统范围评价的目的是研究和综合现有的有关在一般护理指导教育计划中发展人际交往和沟通技巧的文献。
    背景:高度发展的人际交往和沟通技巧是护理指导的重要组成部分。受体在促进方面是不可或缺的,指导,并在护理学生(听话者)之间发展积极的人际关系,合格的护士(导师),和病人。他们还有责任培养和发展受训者的人际交往和沟通技能,并评估和认为受训者在这些技能方面有能力。此外,受体需要有效的人际交往和沟通技巧来履行其角色的关键职责,包括创造一个安全的临床学习环境,教学,并提供有效的反馈。
    方法:使用Arksey和O\'Malley的方法框架进行了范围审查。PRISMA范围审查扩展指导了报告。
    方法:在咨询图书管理员的情况下,搜索了五个电子数据库中的相关文章,辅以手工搜索和互联网搜索灰色文献。从最初的搜索中检索到了2000年1月至2021年8月之间发表的19,431篇潜在相关文章。从补充搜索中获得了另外六篇文章。共有146篇文章由两名研究人员独立审查,导致24篇文章符合纳入审查的条件。
    结果:文献中确定了几个主题,这些主题影响了传教教育和培训计划中人际交往和沟通技巧的发展,包括方案的设计和开发,关键的学习成果,教师教育和培训计划的教学方法以及教师教育和培训计划中的人际和沟通技能发展。结论这篇综述强调,文献中主要没有关于发展受体之间的人际关系和沟通技巧的研究。有必要进行进一步的研究来解决这些知识差距。这项审查的结果可用于为未来的课程设计以及护理导师教育和培训计划的开发提供信息。
    OBJECTIVE: The aim of this systematic scoping review is to examine and synthesise the available literature on developing interpersonal and communication skills in general nursing preceptorship education programmes.
    BACKGROUND: Highly developed interpersonal and communication skills are an essential component of nursing preceptorship. Preceptors are integral in facilitating, guiding, and developing positive interpersonal relationships between the nursing student (the preceptee), the qualified nurse (the preceptor), and patients. They also have a responsibility to foster and develop preceptees\' interpersonal and communication skills and assess and deem preceptees as competent in such skills. Furthermore, preceptors require effective interpersonal and communication skills to carry out key responsibilities of their role, including creating a safe clinical learning environment, teaching, and providing effective feedback.
    METHODS: A scoping review was conducted using the methodological framework of Arksey and O\'Malley. The PRISMA Extension for Scoping Reviews guided the reporting.
    METHODS: Five electronic databases were searched for relevant articles in consultation with a librarian, supplemented by hand-searching and internet searches for grey literature. A total of 19,431 potentially relevant articles published between Jan 2000 and August 2021 were retrieved from the initial search, and an additional six articles were obtained from the supplemental search. A total of 146 articles were independently reviewed by two researchers, resulting in 24 articles eligible for inclusion in the review.
    RESULTS: Several themes were identified in the literature that influenced the development of interpersonal and communication skills in preceptorship education and training programmes, including design and development of programmes, key learning outcomes, pedagogical approaches of preceptorship education and training programmes and interpersonal & communication skills development in preceptorship education and training programmes. Conclusions This review highlighted that research on developing interpersonal and communication skills amongst preceptors is mainly absent from the literature. Further research to address these knowledge gaps is warranted. The results from this review can be used to inform future curriculum design and development of nursing preceptorship education and training programmes.
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  • 文章类型: Journal Article
    背景技术手术中的培训师有教育义务训练学员执行手术程序。目的我们假设,一致性差表现为受训者和培训者之间的差异,随着对培训经验的满意度的降低,对训练质量的感知,并完成基于工作场所的评估(WBA)。这项研究还旨在验证新的监督训练操作程序(STOP)在线工具。方法我们开发了一种在线形式(STOP在线工具),并进行了前瞻性的,在2019年1月19日至2019年8月27日期间,对53名骨科手术程序进行了单盲研究,其中53名受训人员。结果44名(82%)学员被列为主要外科医生。总体平均受训者满意度(以0-10李克特量表计算)为8.25(范围:3-10),平均培训师满意度为8.28(范围:4-10)。在96.2%的病例中,学员和培训师之间进行了术前讨论。48名(91%)培训师在术前确定了受训者的目标,而91%(n=48)的病例显示术后完成了目标。四十四名(83%)培训师预期学员完成基于工作场所的评估(WBA),这转化为41(77%)完成的WBA。总的来说,47名(92.9%)的受训者认为STOP工具可用作手术培训清单和完成WBA。结论STOP检查表有助于了解手术病例的整体培训人员表现的定性和定量指标。这种整体方法将使我们能够建立一个结构化的围手术期手术培训清单,因为受训者和培训者的要求是相互依赖的。
    Background Trainers in surgery have an educational obligation to train trainees in performing operative procedures. Objective We hypothesized that poor concordance manifests as discrepancies between the trainee and the trainer, with an associated reduction in satisfaction with the training experience, perception of training quality, and completion of workplace-based assessments (WBAs). This study also aimed to validate the novel Supervised Training Operative Procedure (STOP) online tool. Method We developed an online proforma (STOP online tool) and conducted a prospective, single-blinded study of 53 orthopedic operative procedures with 53 trainees between January 19, 2019, and August 27, 2019. Results Forty-four (82%) trainees were listed as the primary surgeon. The overall mean trainee satisfaction (on a 0-10 Likert scale) was 8.25 (range: 3-10), and the mean trainer satisfaction was 8.28 (range: 4-10). A preoperative discussion between the trainee and the trainer occurred in 96.2% of the cases. Forty-eight (91%) trainers preoperatively established trainees\' objectives and 91% (n = 48) of the cases showed postoperative completion of objectives. Forty-four (83%) trainers anticipated workplace-based assessment (WBA) completion for trainees, and this translated into 41 (77%) completed WBAs. Overall, 47 (92.9%) trainees felt that the STOP tool would be useful as a surgical training checklist and in the completion of WBAs. Conclusion The STOP checklist is useful in understanding qualitative and quantitative measures of the overall trainee performance of an operative case. This holistic approach will enable us to establish a structured perioperative surgical training checklist, as trainee and trainer requirements are dependent on one another.
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  • 文章类型: Journal Article
    了解手术主治经验和观点的可变性,关于知情同意及其如何影响住院医师教育设计:一项新的调查以电子方式分发,以探索教师外科医生的个人学习经验,知识,临床实践,关于知情同意的教学偏好和信念。进行卡方和Kruskal-Wallis测试以寻找关联,并进行聚类分析以阐明其中的其他模式。
    单身,第三级,大学附属医疗保健系统(康涅狄格州的耶鲁纽黑文健康),包括6家教学医院。
    外科系内的临床教师。
    共有85名外科医生做出反应(反应率为49%),代表17个专业,私人执业和大学和/或医院聘用,经过多年的实践。在所有年龄段,专业,学习(86%)和教学(82%)最常用的知情同意方法是观察主治医师.那些声称通过观察出席者学习的受访者更有可能报告他们通过让受训者观察他们来教学(OR8.5,95%CI1.3-56.5),而通过出席者观察他们来回忆学习的参与者更有可能观察他们的受训者(OR4.1,95%CI1.5-11.2)。聚类分析显示5种不同的主治表型,组间差异显著。一群年轻的参与者报告说,他们的学习经验最不多样化,对法律责任和居民能力的关注程度很高。他们很少采用教授居民的策略。相比之下,报告最多样化学习经历的集群也向居民报告了最多样化的教学策略,但很少允许居民与患者进行同意。同时,2其他集群提供了更平衡的经验与一些机会的实践与患者和一些多样性的教学-这些集群,分别,由年长的人组成,在创伤和/或重症监护方面经验丰富的普通外科医生和外科医生。
    外科医生的人口统计,个人经历,和专业似乎对他们的教学风格和居民在知情同意方面获得的教育经验产生了重大影响。
    To understand the variability of surgical attending experience and perspectives regarding informed consent and how it impacts resident education DESIGN: A novel survey was distributed electronically to explore faculty surgeon\'s personal learning experience, knowledge, clinical practice, teaching preferences and beliefs regarding informed consent. Chi-square and Kruskal-Wallis testing was performed to look for associations and a cluster analysis was performed to elucidate additional patterns among.
    Single, tertiary, university-affiliated health care system (Yale New Haven Health in Connecticut), including 6 teaching hospitals.
    Clinical faculty within the Department of Surgery.
    A total of 85 surgeons responded (49% response rate), representing 17 specialties, both private practice and university and/or hospital-employed, with a range of years in practice. Across all ages, specialties, the most common method for both learning (86%) and teaching (82%) informed consent was observation of the attending. Respondents who stated they learned by observing attendings were more likely to report that they teach by having trainees observe them (OR 8.5, 95% CI 1.3-56.5) and participants who recalled learning by having attendings observe them were more likely to observe their trainees (OR 4.1, 95% CI 1.5-11.2).Cluster analysis revealed 5 different attending phenotypes with significant heterogeneity between groups. A cluster of younger attendings reported the least diverse learning experience and high levels of concern for legal liability and resident competency. They engaged in few strategies for teaching residents. By comparison, the cluster that reported the most diverse learning experience also reported the richest diversity of teaching strategies to residents but rarely allowed residents to perform consent with their patients. Meanwhile, 2 other cluster provided a more balanced experience with some opportunities for practice with patients and some diversity of teaching- these clusters, respectively, consist of older, experienced general surgeons and surgeons in trauma and/or critical care.
    Surgeon\'s demographics, personal experiences, and specialty appear to significantly influence their teaching styles and the educational experience residents receive regarding informed consent.
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  • 文章类型: Journal Article
    拉美裔美国人是美国增长最快的族群,患者和医疗保健提供者之间的沟通能力差距越来越大。这导致语言边缘化和更糟糕的医疗保健结果。医疗保健专业人员对西班牙语识字的需求日益增加,包括医学生。然而,大约一半的医学院不提供西班牙语选修课。我们对文献进行了范围审查,以评估医学西班牙语选修课之间的关系,口语流利,听觉理解,和学生的安慰。这项研究是使用PubMed和GoogleScholar进行的,目的是评估医学院西班牙选修课的文章。九篇文章符合纳入标准。几乎所有研究都证明了根据评估的具有统计学意义的结果指标的益处。现有文献支持西班牙语选修课程的需要,赋予了许多优势,例如,增加了对西班牙裔美国人社区中特定健康问题的自我感知知识,并减少了患者-提供者-解释者互动中的无意沟通错误。然而,分析的大多数报告都显示出许多局限性,需要进行进一步的研究,以消除偏倚和具有普遍性的问题等变量。作者建议,更多的医学院提供虚拟的西班牙语选修课,重点是移情的语言策略和患者满意度。
    Hispanic Americans are the fastest growing ethnic group in the United States, with an ever-growing gap in the communicative capacity between patients and healthcare providers. This leads to linguistic marginalization and worse healthcare outcomes. There is an increasing need for Spanish literacy in healthcare professionals, including medical students. However, approximately half of medical schools don\'t offer a Spanish elective. We performed a scoping review of the literature to assess the relationship between medical Spanish electives, verbal fluency, auditory comprehension, and student comfort. This study was conducted using PubMed and Google Scholar to evaluate articles on Spanish electives in medical schools. Nine articles met inclusion criteria. Almost all studies demonstrated benefit as per outcome measures assessed with statistical significance. The available literature supports the need for Spanish elective courses, with numerous advantages conferred, e.g. increased self-perceived knowledge about specific health issues in the Hispanic American community and reduction in inadvertent communication errors in the patient-provider-interpreter interaction. However, most of the reports analyzed exhibited numerous limitations that warrant future research studies in order to eliminate variables such as bias and issues with generalizability. The authors suggest that more medical schools offer virtual Spanish electives with a focus on empathetic language strategies and patient satisfaction.
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  • 文章类型: Journal Article
    美国医疗保健提供机制的转变对新医生构成了重大障碍。外科医生特别容易受到这些变化的影响,但是外科住院医师的教育工作主要集中在技术和临床培训上,而不包括业务和管理实践。这项研究对早期职业外科医生在实践管理技能方面的差距进行了需求评估,以指导未来的培训课程。
    本研究是一项探索性定性研究,遵循《报告定性研究综合标准》。目的抽样用于确定美国各地的早期职业(研究金完成后<5年)外科医生。半结构化访谈指南是根据对外科管理人员和医师管理课程的访谈创建的。使用建构主义的扎根理论方法对成绩单进行了识别和分析。
    来自6个专业和6个机构的10名外科医生与3名外科医生管理人员一起接受了采访。确定了三个主要的需求领域:(1)程序编码的基础,临床计费,&合规性,(2)发现/建立实践,(3)应对组织挑战。首先,外科医生认为受训者将受益于更好地理解报销方案和卫生政策的基础知识。他们还认为,更多的暴露在渎职诉讼中,特别是处理案件审查或专家证人的请求,将有助于辨别如何在职业生涯早期处理这些问题。此外,早期职业外科医生表示希望有专门的指导时间,用模拟合同谈判评估工作机会的入门书,以及有关行政角色的指导。最后,外科医生要求培训变更管理技术,护理路径建设,以及人员配置决策的基础。
    在手术培训中存在显著的实践管理差距,这些差距可能适合在住院医师或奖学金计划期间进行有针对性的教育工作。未来的研究将测试这些发现的普遍性,并建立充分满足这些需求的课程。
    Shifts in American healthcare delivery mechanisms pose significant hurdles to new physicians. Surgeons are particularly susceptible to these changes, but surgical residency educational efforts primarily focus on technical and clinical training to the exclusion of business and management practices. This study conducted a needs assessment of perceived gaps in practice management skills among early career surgeons to guide future training curricula.
    This study was an exploratory qualitative study following the Consolidated Criteria for Reporting Qualitative Research. Purposive sampling was used to identify early career (<5 years following fellowship completion) surgeons across the United States. A semi-structured interview guide was created from interviews with surgical administrators and physician administrative curricula. Transcripts were de-identified and analyzed using a constructivist grounded theory approach.
    Ten surgeons from 6 specialties and 6 institutions were interviewed along with 3 surgeon administrators. Three major domains of need were identified: (1) fundamentals of procedural coding, clinical billing, & compliance, (2) finding/building a practice, and (3) navigating organizational challenges. First, surgeons thought trainees would benefit from a better understanding of reimbursement schema and the basics of health policy. They also thought that more exposure to malpractice litigation, especially for handling case review or expert witness requests, would be helpful for discerning how to handle such issues early in their career. In addition, early career surgeons expressed a desire to have dedicated mentorship time, a primer on evaluating job offers with simulated contract negotiation, and guidance regarding administrative roles. Finally, surgeons requested training in change management techniques, care pathway construction, and the basics of staffing decisions.
    There are significant practice management gaps in surgical training which may be amenable to targeted educational efforts during a residency or fellowship program. Future research will test the generalizability of these findings as well as build curricula that adequately meet these needs.
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