■2020年3月21日,第一例COVID-19在乌干达确诊。3月30日开始全面封锁,5月5日至6月30日逐步解除封锁。3月25日,坎帕拉首都城市管理局组织了一个免费呼叫中心,以回应公众对COVID-19和封锁的担忧。我们记录了呼叫中心的设置和使用情况,并分析了公众提出的关键问题。
■通过大坎帕拉的媒体平台建立并传播了两条热线。呼叫中心每天24小时开放,每周7天。我们抽象了2020年3月25日至6月30日的来电数据。我们将呼叫数据分为几类,并对封锁期间提出的公众担忧进行了描述性分析。
■在10,167个电话中,三分之二(6,578;64.7%)涉及获得卫生服务,1,565(15.4%)是关于社会服务,1,375人(13.5%)涉及与COVID-19相关的问题。大约三分之一(2152;32.7%)的关于获得医疗服务的电话是非新冠肺炎相关紧急情况患者的救护车请求。关于社会服务的电话中约有四分之三是食品和救济物品的请求(1,184;75.7%)。关于COVID-19的电话中有一半(730;53.1%)寻求疾病相关信息。
■在坎帕拉的COVID-19封锁期间,公众使用了免费呼叫中心。来电者更关心获得基本卫生服务,与COVID-19疾病无关。在与公共卫生紧急情况有关的封锁之前,重要的是要计划基本服务的连续性。
UNASSIGNED: on March 21, 2020, the first case of COVID-19 was confirmed in Uganda. A total lockdown was initiated on March 30 which was gradually lifted May 5-June 30. On March 25, a toll-free call center was organized at the Kampala Capital City Authority to respond to public concerns about COVID-19 and the lockdown. We documented the set-up and use of the call center and analyzed key concerns raised by the public.
UNASSIGNED: two hotlines were established and disseminated through media platforms in Greater Kampala. The call center was open 24 hours a day and 7 days a week. We abstracted data on incoming calls from March 25 to June 30, 2020. We summarized call data into categories and conducted descriptive analyses of public concerns raised during the lockdown.
UNASSIGNED: among 10,167 calls, two-thirds (6,578; 64.7%) involved access to health services, 1,565 (15.4%) were about social services, and 1,375 (13.5%) involved COVID-19-related issues. Approximately one-third (2,152; 32.7%) of calls about access to health services were requests for ambulances for patients with non-COVID-19-related emergencies. About three-quarters of calls about social services were requests for food and relief items (1,184; 75.7%). Half of the calls about COVID-19 (730; 53.1%) sought disease-related information.
UNASSIGNED: the toll-free call center was used by the public during the COVID-19 lockdown in Kampala. Callers were more concerned about access to essential health services, non-related to COVID-19 disease. It is important to plan for
continuity of essential services before a public health emergency-related lockdown.