2019年冠状病毒病(COVID-19)大流行严重影响了医疗保健提供系统,并导致许多医疗保健专业快速实施远程医疗服务。由于新冠肺炎大流行强调了利用数字媒体增加患者获得医疗保健的必要性,我们的儿科肺科试图通过一个新的远程医疗平台来衡量患者的满意度.
从2020年3月至2020年4月,对281名儿科肺部患者进行了调查。要求父母对他们在远程医疗方面的总体经验进行评分。
完成了50次调查,结果表明,对护理的总体初始满意度较高。82%的参与者强烈同意或同意他们将再次使用远程医疗服务。
通过将远程医疗纳入常规儿科肺部护理服务,积极的结果指标可能反映出患者舒适度的提高。鉴于患者满意度较高,我们认为,在COVID-19大流行解决后,应考虑在常规实践中使用远程医疗平台。
The coronavirus disease 2019 (COVID-19) pandemic has drastically impacted health care delivery systems and has resulted in the rapid implementation of telehealth services across many health care specialties. As the COVID-19 pandemic highlighted the need to leverage digital mediums to increase patient access to health care, our pediatric pulmonary division sought to measure patient satisfaction with a new telehealth platform.
A survey was sent to 281 pediatric pulmonary patients from March 2020 to April 2020. Parents were asked to rate their overall experience with telemedicine.
Fifty surveys were completed, and results indicated that overall initial satisfaction with care was high. Eighty-two percent of participants either strongly agreed or agreed that they would use telehealth services again.
The positive outcome measures may reflect increased patient comfort with integrating telehealth into routine pediatric pulmonary care services. Given high patient satisfaction ratings, we believe that the telehealth platform should be considered for use in routine practice after the COVID-19 pandemic has resolved.