digital divide

数字鸿沟
  • 文章类型: Journal Article
    在数字时代,越来越多的中国老年人成为互联网用户,但是数字鸿沟严重影响了他们的健康。基于中国老龄化社会纵向调查,研究了互联网使用对老年人身心健康的影响。发现数字访问,在线社交和信息/知识获取改善老年人的身心健康,而互联网技能几乎不会影响他们的健康。社会联系和适应是使用互联网改善老年人健康的两个重要渠道。年轻和受过良好教育的老年人从互联网接入中获得更多的健康益处,但是在线社交和经济活动在受教育程度较低的老年人中显示出更积极的健康影响。缩小数字鸿沟和促进数字凝聚力对老年人口的健康至关重要,因此,健康和养老金部门以及老年护理提供者应该帮助这个群体融入数字生活,以改善他们的健康状况。
    In the digital era, increasingly more Chinese older adults have become Internet users, but the digital divide deeply affects their health. Based on the China Longitudinal Aging Social Survey, the influence of Internet use on older adults\' physical and mental health are examined. It is found that digital access, online socializing and information/knowledge acquisition improve older adults\' physical and mental health, while Internet skills can hardly influence their health. Social connection and adaptation are two important channels through which Internet use improves older adults\' health. Younger and better-educated older adults gain more health benefits from Internet access, but online socializing and economic activities show stronger positive health effects in less-educated older adults. Narrowing the digital divide and promoting digital cohesion are important for the health of older population, so the health and pensions sector and geriatric nursing providers should help this group integrate into digital life to improve their health.
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  • 文章类型: Journal Article
    背景:数字排除,以缺乏对数字技术的访问为特征,连通性,或数字技能,对边缘化群体的影响不成比例。受数字排斥影响的一个重要领域是获得医疗保健。在新冠肺炎期间,医疗保健服务不得不限制面对面的接触,以限制病毒的传播。随后向远程提供精神卫生保健的转变加剧了数字鸿沟,获得远程精神保健服务的机会有限。作为回应,卡姆登和伊斯灵顿国家卫生服务基金会信托基金启动了创新的数字包容计划(DIS)。
    目的:本研究旨在研究促进数字包容对心理健康的影响。卡姆登和伊斯灵顿国家卫生服务基金会信托基金为被数字排除在外的服务用户实施了全信任范围的DIS,也就是说,没有设备或连接,或者报告的数字技能很差。该计划提供了对贷款数字设备(平板电脑)的访问权限,互联网连接设备,和移动数据,以及个性化的数字技能支持。
    方法:DIS于2021年10月上线,到2022年6月收到106份转介。对12名服务用户进行了半结构化访谈,询问他们访问综合安全分遣队的经验。主题分析确定了与参与该计划之前的数字排斥程度有关的主题和子主题,以及访问该计划对他们参与数字技术和福祉的能力的影响。
    结果:有10个主要主题。共有6个主题与影响参与该计划的因素有关,包括数字排除,与信任的关系,个性化数字支持的重要性,伙伴关系工作,设备可用性和可访问性,和个人情况。其余4个主题谈到了进入该计划的影响,包括改善对服务的访问,对福祉的影响,财务影响,和更大的赋权感。
    结论:参与者报告说,对技术的依赖增加,推动了对数字包容性的需求;然而,注意到参与该计划的动机存在差异,以及潜在的障碍,包括缺乏意识,残疾,和年龄。总的来说,据报告,进入综合安全分遣队的经验是积极的,参与者感到支持进入数字世界。参与该计划的后果包括人们更容易获得和控制身心健康护理,改善福祉,和更大的赋权感。提供了经验教训的概述,以及对正在寻求实施类似计划的其他医疗保健机构的建议。
    BACKGROUND: Digital exclusion, characterized by a lack of access to digital technology, connectivity, or digital skills, disproportionally affects marginalized groups. An important domain impacted by digital exclusion is access to health care. During COVID-19, health care services had to restrict face-to-face contact to limit the spread of the virus. The subsequent shift toward remote delivery of mental health care exacerbated the digital divide, with limited access to remote mental health care delivery. In response, Camden and Islington National Health Service Foundation Trust launched the innovative Digital Inclusion Scheme (DIS).
    OBJECTIVE: This study aimed to examine the impact of facilitating digital inclusion in mental health access. Camden and Islington National Health Service Foundation Trust implemented the trust-wide DIS for service users who were digitally excluded, that is, were without devices or connectivity or reported poor digital skills. The scheme provided access to a loan digital device (a tablet), internet connectivity devices, and mobile data, as well as personalized digital skills support.
    METHODS: The DIS went live in October 2021 and received 106 referrals by June 2022. Semistructured interviews were conducted with 12 service users to ask about their experience of accessing the DIS. A thematic analysis identified themes and subthemes relating to the extent of their digital exclusion before engaging with the scheme and the impact of accessing a scheme on their ability to engage with digital technology and well-being.
    RESULTS: There were 10 major themes. A total of 6 themes were related to factors impacting the engagement with the scheme, including digital exclusion, relationship to the trust, the importance of personalized digital support, partnership working, device usability and accessibility, and personal circumstances. The remaining 4 themes spoke to the impact of accessing the scheme, including improved access to services, impact on well-being, financial implications, and a greater sense of empowerment.
    CONCLUSIONS: Participants reported an increased reliance on technology driving the need for digital inclusion; however, differences in motivation for engaging with the scheme were noted, as well as potential barriers, including lack of awareness, disability, and age. Overall, the experience of accessing the DIS was reported as positive, with participants feeling supported to access the digital world. The consequences of engaging with the scheme included greater perceived access to and control of physical and mental health care, improved well-being, and a greater sense of empowerment. An overview of the lessons learned are provided along with suggestions for other health care settings that are looking to implement similar schemes.
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  • 文章类型: Journal Article
    西班牙裔社区代表了一个庞大的社区,在美国医疗保健系统中经历了不平等。随着系统向数字健康平台发展,评估对西班牙裔社区的潜在影响至关重要.
    这项研究旨在调查人口统计,社会经济,以及导致西班牙裔社区远程医疗使用率低的行为因素。
    我们使用回顾性观察研究设计来检查研究目标。COVID-19研究数据库联盟提供了AnalyticsIQPeopleCore消费者数据和OfficeAlley索赔数据。研究期为2020年3月至2021年4月。多元逻辑回归用于确定使用远程医疗服务的几率。
    我们检查了3,478,287名独特的西班牙裔患者,其中16.6%(577,396人)使用远程医疗。结果表明,年龄在18至44岁之间的患者比65岁以上的患者更有可能使用远程医疗(比值比[OR]1.07,95%CI1.05-1.1;P<.001)。在所有年龄组中,高收入患者使用远程医疗的可能性至少比低收入患者高20%(P<.001);有初级保健医生的患者(P=.01),表现出很高的医疗使用率(P<.001),或对运动感兴趣(P=.03)更有可能使用远程医疗;有不健康行为如吸烟和饮酒的患者使用远程医疗的可能性较小(P<.001)。在65岁及以上的患者中,男性患者使用远程医疗的可能性低于女性患者(OR0.94,95%CI0.93-0.95;P<.001),而年龄在18至44岁之间的男性患者更有可能使用远程医疗(OR1.05,95%CI1.03-1.07;P<.001)。在65岁以下的患者中,全职就业与远程医疗使用呈正相关(P<.001)。年龄在18至44岁之间且具有高中或以下文化程度的患者使用远程医疗的可能性较低2%(OR0.98,95%CI0.97-0.99;P=0.005)。结果还显示,在44岁以上的患者中,与使用WebMD(WebMDLLC)呈正相关(P<.001),而年龄在18至44岁之间(P=.009)和年龄在45至64岁之间(P=.004)的人与电子处方呈负相关。
    这项研究表明,西班牙裔社区的远程医疗使用取决于年龄等因素,性别,教育,社会经济地位,当前的医疗保健参与,和健康行为。为了应对这些挑战,我们提倡涉及医疗专业人员的跨学科方法,保险提供者,以社区为基础的服务积极与西班牙裔社区接触,并促进远程医疗的使用。我们提出以下建议:增加获得健康保险的机会,改善与初级保健提供者的接触,并分配财政和教育资源以支持远程医疗的使用。随着远程医疗越来越多地塑造医疗保健服务,对于专业人员来说,促进使用所有可用的途径来获得护理至关重要。
    UNASSIGNED: The Hispanic community represents a sizeable community that experiences inequities in the US health care system. As the system has moved toward digital health platforms, evaluating the potential impact on Hispanic communities is critical.
    UNASSIGNED: The study aimed to investigate demographic, socioeconomic, and behavioral factors contributing to low telehealth use in Hispanic communities.
    UNASSIGNED: We used a retrospective observation study design to examine the study objectives. The COVID-19 Research Database Consortium provided the Analytics IQ PeopleCore consumer data and Office Alley claims data. The study period was from March 2020 to April 2021. Multiple logistic regression was used to determine the odds of using telehealth services.
    UNASSIGNED: We examined 3,478,287 unique Hispanic patients, 16.6% (577,396) of whom used telehealth. Results suggested that patients aged between 18 and 44 years were more likely to use telehealth (odds ratio [OR] 1.07, 95% CI 1.05-1.1; P<.001) than patients aged older than 65 years. Across all age groups, patients with high incomes were at least 20% more likely to use telehealth than patients with lower incomes (P<.001); patients who had a primary care physician (P=.01), exhibited high medical usage (P<.001), or were interested in exercise (P=.03) were more likely to use telehealth; patients who had unhealthy behaviors such as smoking and alcohol consumption were less likely to use telehealth (P<.001). Male patients were less likely than female patients to use telehealth among patients aged 65 years and older (OR 0.94, 95% CI 0.93-0.95; P<.001), while male patients aged between 18 and 44 years were more likely to use telehealth (OR 1.05, 95% CI 1.03-1.07; P<.001). Among patients younger than 65 years, full-time employment was positively associated with telehealth use (P<.001). Patients aged between 18 and 44 years with high school or less education were 2% less likely to use telehealth (OR 0.98, 95% CI 0.97-0.99; P=.005). Results also revealed a positive association with using WebMD (WebMD LLC) among patients aged older than 44 years (P<.001), while there was a negative association with electronic prescriptions among those who were aged between 18 and 44 years (P=.009) and aged between 45 and 64 years (P=.004).
    UNASSIGNED: This study demonstrates that telehealth use among Hispanic communities is dependent upon factors such as age, gender, education, socioeconomic status, current health care engagement, and health behaviors. To address these challenges, we advocate for interdisciplinary approaches that involve medical professionals, insurance providers, and community-based services actively engaging with Hispanic communities and promoting telehealth use. We propose the following recommendations: enhance access to health insurance, improve access to primary care providers, and allocate fiscal and educational resources to support telehealth use. As telehealth increasingly shapes health care delivery, it is vital for professionals to facilitate the use of all available avenues for accessing care.
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  • 文章类型: Journal Article
    背景:人口老龄化和内部迁移已成为中国人口发展的“常态”。受“流动性”和“老年”的影响,“内部老年移民(IEM)面临着以数字技术使用差距为主要特征的二级数字鸿沟问题,这可能导致不良的健康结果。了解数字鸿沟对IEM健康的影响可以提供有效的解决方案,以满足这一特定群体的健康需求,并促进他们更好地融入数字社会。因此,本研究旨在探讨数字鸿沟对IEM健康的影响,并确定通过减轻数字鸿沟的不利影响来改善IEM健康的优先事项和建议。
    方法:在2017年中国移民动态调查(CMDS)中,通过与规模成比例的分层概率抽样(PPS),招募了来自中国32个省级单位的169,989名内部移民的横截面样本。我们专注于IEM,并要求受访者年龄在60岁以上。因此,我们排除了年龄小于60岁的样本,仅保留了6,478份有效样本.随后,采用STATA17.0软件对数据进行分析。基于研究目标和格罗斯曼健康需求模型,我们使用有序logit回归进行了实证检验。
    结果:数字鸿沟确实总体上影响了IEM的健康,其负面影响随着年龄的增长而明显下降。在群体方面,它的影响显示了住宅安排中明显的群体差异,公共卫生服务和医疗保险。与单独生活或仅与配偶生活在一起的IEM相比,没有接受过公共卫生服务,并且没有任何医疗保险,数字鸿沟对至少与一个后代生活在一起的IEM的健康造成了较小的不利影响,接受过公共卫生服务,至少有一份医疗保险。在潜在机制方面,在数字鸿沟对IEM健康的影响中,城市一体化的中介效应并不显著,社会互动只有部分中介作用,医疗便利具有显著的中介效应。
    结论:我们的发现证实了IEM之间在健康方面存在第三级数字鸿沟,也就是说,数字鸿沟对这一群体产生了不利的健康后果,并强调减少数字鸿沟的负面影响对改善IEM健康状况的重要意义。
    BACKGROUND: Population aging and internal migration have become the \"norm\" in China\'s population development. Influenced by both \"mobility\" and \"old age,\" internal elderly migrants (IEMs) face the second-level digital divide problems primarily characterized by digital technology usage gap, which can lead to adverse health outcomes. Understanding the impact of the digital divide on the health of IEMs can provide effective solutions to meet the health needs of this particular group and facilitate their better integration into a digital society. Therefore, this study aims at exploring the impact of the digital divide on the health of IEMs, and identifying priorities and recommendations for improving IEMs\' health by mitigating the adverse effects of the digital divide.
    METHODS: In the 2017 China Migrant Dynamic Survey (CMDS), a cross‑sectional sample of 169,989 internal migrants in 32 provincial units across China was recruited by stratified probability proportionate to size sampling (PPS). We focus on IEMs and require interviewees to be 60 years and older. Therefore, we excluded samples younger than 60 years of age and retained only 6,478 valid samples. Subsequently, STATA 17.0 software was applied to analyze the data. Based on the research objective and Grossman\'s model of health demand, we empirically tested using ordered logit regression.
    RESULTS: The digital divide does affect the health of IEMs in general and its negative effects tend to decrease significantly with age. In terms of groups, its impact showed noticeable group differences in residence arrangement, public health services and medical insurance coverage. Compared with IEMs who live alone or only live with their spouse, have not received public health service, and have not been covered by any medical insurance, the digital divide imposes a smaller adverse impact on the health of IEMs who live with at least one offspring, have received public health service, and have covered in at least one medical insurance. In terms of potential mechanisms, among the effects of digital divide on the health of IEMs, the mediating effect of urban integration is not significant, the social interaction has only a partial mediating effect, and the medical convenience has a significant mediating effect.
    CONCLUSIONS: Our findings confirm the existence of the third-level digital divide among IEMs concerning health, that is, the digital divide has adverse health outcomes for this group, and underscore the important implications of reducing the negative impact of the digital divide in improving the health status of IEMs.
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  • 文章类型: Journal Article
    目标:2010年代的重大社会和技术变革要求对美国(美国)老年人之间的数字鸿沟有最新的了解。这项趋势研究旨在研究种族/族裔的影响以及种族/族裔与其他与性别有关的边缘化身份的交叉影响,收入,教育,以及对一级和二级数字鸿沟的占领。
    方法:利用国家健康和老龄化趋势研究中具有全国代表性的老年社区居民样本,我们在三个时间点(2011/2013年、2015年和2019年)进行了加权逻辑回归。第一级数字鸿沟是通过使用工作电话或计算机/笔记本电脑来衡量的;第二级鸿沟是通过个人任务中的七个活动来衡量的,社会,以及与健康相关的互联网使用。
    结果:2019年,一级种族/族裔数字鸿沟变得不明显,而所有二级措施的差异仍然存在。种族/族裔与低教育和/或低收入的交叉影响在2019年对于个人任务使用并不显著。然而,在2015年和/或2019年,与低教育和/或低收入的相互作用对于社会和健康相关用途变得重要.
    结论:这项研究强调了美国老年社区居民中二级种族/族裔数字鸿沟的持续存在,特别是社会经济地位低的有色人种的社会和健康相关的数字鸿沟加剧。通过考虑边缘化社会身份的交集,决策者和利益攸关方应制定有针对性的战略来弥合数字鸿沟,促进健康结果,减少健康差距。
    OBJECTIVE: Significant societal and technological changes in the 2010s called for an up-to-date understanding of the digital divide among older adults in the United States. This trend study aimed to examine the effects of race/ethnicity and the intersecting effects of race/ethnicity with other marginalized identities related to gender, income, education, and occupation on the first- and second-level digital divide.
    METHODS: Utilizing a nationally representative sample of older community dwellers from the National Health and Aging Trends Study, we conducted weighted logistic regressions at 3 time points (2011/2013, 2015, and 2019). The first-level digital divide was measured by access to working phones or computers/laptops; the second-level divide was measured by 7 activities in personal task, social, and health-related Internet use.
    RESULTS: The first-level racial/ethnic digital divide became nonsignificant in 2019, whereas the disparities in all second-level measures persisted. The intersecting effects of race/ethnicity with low education and/or low income became nonsignificant in 2019 for personal-task use. However, the interactions with low education and/or low income became significant for social and health-related use in 2015 and/or 2019.
    CONCLUSIONS: This study highlights the persistence of the second-level racial/ethnic digital divide among older community dwellers in the United States, especially the exacerbated social and health-related digital divide for people of color with low socioeconomic status. By considering intersections of marginalized social identities, policymakers and stakeholders should develop targeted strategies to bridge the digital divide, promote health outcomes, and reduce health disparities.
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  • 文章类型: Journal Article
    背景:意大利第二大死亡原因是癌症。不同社区的癌症患者的护理水平和结果仍然存在巨大差异。医院,和意大利的地区。虽然医学研究和治疗方案取得了实质性进展,这些进步往往会使富人不成比例地受益,受过更好的教育,和更多的特权地区和部分人口。因此,本研究的主要目的是从癌症患者的角度探讨获得和利用护理方面不平等的可能原因,这些治疗的接受者,和医疗保健提供者,负责他们的行政管理。
    方法:通过社交媒体平台招募后,患者组织,医院网站,来自意大利各地区的癌症患者(n=22)和医疗保健提供者(n=16)参加了关于获得和提供护理方面差异的在线焦点小组讨论.使用主题分析对访谈的视频和音频记录进行了分析。
    结果:在癌症患者中,确定了7个主题,而6个主题来自医疗服务提供者,强调在癌症治疗中遇到的障碍和未满足的需求。这些新兴主题大多数是两个群体共同的,例如地理差异,信息不足,以及心理肿瘤支持的重要性。然而,每个小组都有几个特定的主题,例如,癌症患者强调了经济负担和与医疗保健提供者的不良互动,而医疗保健提供者强调建立更强大的专家网络并整合临床实践和研究的必要性。
    结论:目前的研究结果揭示了癌症治疗中持续存在的挑战,包括漫长的等待名单和地区差异,强调包容性医疗战略的必要性。强调了心理肿瘤支持的价值,以及互联网用于信息需求的潜力,强调必须提高意识和沟通,以克服癌症护理方面的差距。
    BACKGROUND: The second leading cause of death in Italy is cancer. Substantial disparities persist in the level of care and outcomes for cancer patients across various communities, hospitals, and regions in Italy. While substantial progress has been made in medical research and treatment options, these advancements tend to disproportionately benefit the wealthier, better-educated, and more privileged areas and portions of the population. Therefore, the primary aim of the current study is to explore possible reasons for inequalities in access to and utilisation of care from the perspective of cancer patients, who are recipients of these treatments, and healthcare providers, who are responsible for their administration.
    METHODS: After being recruited through social media platforms, patients\' organisations, and hospital websites, cancer patients (n = 22) and healthcare providers (n = 16) from various Italian regions participated in online focus group discussions on disparities in access to and provision of care. Video and audio recordings of the interviews were analysed using Thematic analysis.
    RESULTS: Among cancer patients, 7 themes were identified, while 6 themes emerged from the healthcare providers highlighting encountered barriers and unmet needs in cancer care. Most of these emerging themes are common to both groups, such as geographical disparities, information deficiencies, and the importance of psycho-oncological support. However, several themes are specific to each group, for instance, cancer patients highlight the financial burden and the poor interactions with healthcare providers, while healthcare providers emphasise the necessity of establishing a stronger specialists\' network and integrating clinical practice and research.
    CONCLUSIONS: Current findings reveal persistent challenges in cancer care, including long waiting lists and regional disparities, highlighting the need for inclusive healthcare strategies. The value of psycho-oncological support is underscored, as well as the potential of the Internet\'s use for informational needs, emphasising the imperative for improved awareness and communication to overcome disparities in cancer care.
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  • 文章类型: Journal Article
    背景:数字包容被认为是健康的关键社会决定因素,特别是对于老年人,他们可能由于身体原因而面临数字访问的重大障碍,感官,和社会限制。全球健康老龄化技术(AGATHA)头像是世界卫生组织为应对这些挑战而开发的虚拟健康老龄化教练。设计成一个全面的虚拟教练,AGATHA包括一个游戏化平台,涵盖多个与健康相关的主题和模块,旨在促进用户参与和促进健康老龄化。
    目的:这项研究的目的是探索马来西亚老年人在与AGATHA应用程序及其头像互动中的感知和用户体验。这项研究的重点是检查参与,可用性,以及该应用程序对健康素养和数字技能的教育影响。
    方法:我们对马来西亚六个州的郊区和农村社区的60岁及以上的成年人进行了定性研究。有意招募参与者,以确保代表各种社会经济和文化背景。每个参与者都参加了1小时的培训课程,以熟悉AGATHA的界面和功能。随后,要求所有参与者每周使用AGATHA应用程序2~3次,最长2周.在这个试验阶段完成后,进行了深入的访谈,以收集有关他们经历的详细反馈。
    结果:总体而言,参与者发现AGATHA是高度可访问和参与。据报道,该内容具有全面的结构,并以易于理解和提供信息的方式提供。此外,参与者发现该应用程序有助于增强他们对衰老中与健康相关问题的理解。收集的一些关键反馈强调需要增加交互式功能,以便与同行进行交互,更好地个性化适合个人健康状况的内容,以及用户体验设计的改进,以适应老年用户的特定需求。此外,建议在应用程序中增强决策支持功能,以更好地帮助用户做出健康决策。
    结论:原型数字健康教练程序AGATHA作为一种适合初学者的用户友好工具而广受好评,也被认为是有用的,以提高老年人的数字素养和信心。这项研究的结果为设计其他针对老年人的数字健康工具和干预措施提供了重要的见解。强调以用户为中心的设计和个性化的重要性,以改善老年人对数字健康解决方案的采用。这项研究也是进一步发展和完善数字健康计划的有用起点,旨在促进包容性,支持老年人的数字环境。
    Digital inclusion is considered a pivotal social determinant of health, particularly for older adults who may face significant barriers to digital access due to physical, sensory, and social limitations. Avatar for Global Access to Technology for Healthy Aging (AGATHA) is a virtual healthy aging coach developed by the World Health Organization to address these challenges. Designed as a comprehensive virtual coach, AGATHA comprises a gamified platform that covers multiple health-related topics and modules aimed at fostering user engagement and promoting healthy aging.
    The aim of this study was to explore the perception and user experience of Malaysian older adults in their interactions with the AGATHA app and its avatar. The focus of this study was to examine the engagement, usability, and educational impact of the app on health literacy and digital skills.
    We performed a qualitative study among adults 60 years and older from suburban and rural communities across six states in Malaysia. Participants were purposefully recruited to ensure representation across various socioeconomic and cultural backgrounds. Each participant attended a 1-hour training session to familiarize themselves with the interface and functionalities of AGATHA. Subsequently, all participants were required to engage with the AGATHA app two to three times per week for up to 2 weeks. Upon completion of this trial phase, an in-depth interview session was conducted to gather detailed feedback on their experiences.
    Overall, the participants found AGATHA to be highly accessible and engaging. The content was reported to have a comprehensive structure and was delivered in an easily understandable and informative manner. Moreover, the participants found the app to be beneficial in enhancing their understanding pertaining to health-related issues in aging. Some key feedback gathered highlighted the need for increased interactive features that would allow for interaction with peers, better personalization of content tailored to the individual\'s health condition, and improvement in the user-experience design to accommodate older users\' specific needs. Furthermore, enhancements in decision-support features within the app were suggested to better assist users in making health decisions.
    The prototype digital health coaching program AGATHA was well received as a user-friendly tool suitable for beginners, and was also perceived to be useful to enhance older adults\' digital literacy and confidence. The findings of this study offer important insights for designing other digital health tools and interventions targeting older adults, highlighting the importance of a user-centered design and personalization to improve the adoption of digital health solutions among older adults. This study also serves as a useful starting point for further development and refinement of digital health programs aimed at fostering an inclusive, supportive digital environment for older adults.
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  • 文章类型: Journal Article
    背景:COVID-19大流行催化了医院和初级保健从面对面向数字化提供服务的转变。然而,关于数字化转型对支持无偿护理人员的组织的影响知之甚少。自从COVID-19大流行开始以来,在英格兰,这种非正式护理人员提供的护理价值估计为1,110亿英镑(1,527亿美元)。
    目的:本研究旨在分析一个覆盖98万人口的英国护理人员支持组织在大流行期间的服务吸收模式(包括数字服务选项);衡量组织绩效的变化,服务效率,和质量;并确定护理人员对服务提供和未来数字交付的看法。
    方法:这是对城市和农村地区护理人员使用数字和非数字支持服务(2019年1月至2021年6月)的回顾性分析。我们比较了2个财政年度(2019-2020年和2020-2021年)的组织绩效和服务质量指标。进行了一项调查,以确定数字服务吸收的障碍和促进者,护理人员的计算机熟练程度(计算机熟练程度问卷,12项版本),以及对未来数字服务提供的偏好。使用Stata13(StataCorpLLC)分析定量数据。主题分析用于公开文本调查答复。
    结果:在该组织注册的护理人员人数从2019年的14,817人增加到2021年的20,237人。每月接触人数从1929年上升到6741,远程接触人数从48.89%(943/1929)上升到86.68%(5843/6741);城市和农村护理人员观察到了独特的模式。一对一联系人(88.8%)和照顾者评估(20.9%)有所增加,没有扩大人员编制。服务质量指标显示8个变量中的5个有改善(所有P<0.05)。完成调查的152名护理人员的人口统计与所有注册护理人员相似。计算机能力问卷,12项版本,平均得分为25.61(SD4.40)表明计算机熟练程度相对较高。对开放文本答复的分析确定了该组织倾向于继续提供面对面服务以及基于网络的选择。评价最高的数字服务是护理人员的福祉评估,支持需要检查,和同行支持团体。
    结论:我们的调查结果表明,护理人员支持组织的员工在应对越来越多的注册客户和更高的每月联系人的同时,敏捷地将他们的服务适应数字交付。所有这些都不会明显损害服务质量。护理人员表示倾向于混合服务,即使在记录高计算机能力的同时。考虑到无偿照顾者的经济重要性,应更多关注资助为其提供支持的组织,以及增强护理人员获得,和参与,这样的服务。
    BACKGROUND: The COVID-19 pandemic has catalyzed a move from face-to-face to digital delivery of services by hospitals and primary care. However, little is known about the impact of digital transformation on organizations supporting unpaid caregivers. Since the start of the COVID-19 pandemic, the value of care provided by such informal caregivers is estimated to be £111 billion (US$ 152.7 billion) in England.
    OBJECTIVE: This study aims to analyze service uptake patterns (including digital service options) over the pandemic period in an English caregivers\' support organization covering a population of 0.98 million; measure changes in organizational performance, service efficiency, and quality; and identify the views of caregivers on service provision and future digital delivery.
    METHODS: This was a retrospective analysis of the use of digital versus nondigital support services (January 2019 to June 2021) by caregivers in city and rural geographic areas. We compared organizational performance and service quality indicators for 2 financial years (2019-2020 and 2020-2021). A survey was conducted to identify barriers and facilitators to digital service uptake, the computer proficiency of caregivers (the Computer Proficiency Questionnaire, 12-item version), and preferences for future digital service provision. Quantitative data were analyzed using Stata 13 (StataCorp LLC). Thematic analysis was used for open-text survey responses.
    RESULTS: The number of caregivers registered with the organization rose from 14,817 in 2019 to 20,237 in 2021. Monthly contacts rose from 1929 to 6741, with remote contacts increasing from 48.89% (943/1929) to 86.68% (5843/6741); distinctive patterns were observed for city versus rural caregivers. There was an increase in one-to-one contacts (88.8%) and caregiver assessments (20.9%), with no expansion in staffing. Service quality indicators showed an improvement in 5 of 8 variables (all P<.05). The 152 carers completing the survey had similar demographics to all registered caregivers. The Computer Proficiency Questionnaire, 12-item version, mean score of 25.61 (SD 4.40) indicated relatively high computer proficiency. The analysis of open-text responses identified a preference for the organization to continue to offer face-to-face services as well as web-based options. The digital services that were the most highly rated were carers\' well-being assessments, support needs checks, and peer support groups.
    CONCLUSIONS: Our findings show that staff in the caregiver support organization were agile in adapting their services to digital delivery while dealing with increased numbers of registered clients and higher monthly contacts, all without obvious detriment to service quality. Caregivers indicated a preference for blended services, even while recording high computer proficiency. Considering the economic importance of unpaid caregivers, more attention should be given to organizations funded to provide support for them and to the potential for technology to enhance caregivers\' access to, and engagement with, such services.
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  • 文章类型: Journal Article
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  • 文章类型: Journal Article
    背景:个人越来越多地采用移动健康(mHealth)可穿戴设备来帮助管理和监视生理信号。然而,可穿戴设备的当前状态没有考虑种族化的低社会经济地位(SES)社区在可用性方面的需求,可访问性,和价格。这是一个需要立即关注和解决的关键问题。
    目的:本研究的目的是3倍,(1)了解少数族裔低SES社区的成员如何看待当前的mHealth可穿戴设备,(2)确定采用的障碍和促进者,(3)阐明未来可穿戴设备的设计要求,以实现这些社区的公平访问。
    方法:我们对来自美国中西部和西海岸2个大都市的西班牙裔或拉丁裔成年人(N=19)进行了半结构化访谈。参与者被问及如何看待可穿戴设备,当前使用的好处和障碍是什么,以及他们希望在未来的可穿戴设备中看到什么功能。通过探索性定性方法确定和分析了共同主题。
    结果:通过定性分析,我们确定了四个主要主题。参与者对可穿戴设备的看法受到他们COVID-19经历的强烈影响。因此,第一个主题与COVID-19对社区的影响有关,以及这如何导致对可穿戴设备的兴趣显著增加。第二个主题强调了在获得足够的卫生资源方面面临的挑战,以及这如何进一步激发参与者对健康可穿戴设备的兴趣。第三个主题侧重于对医疗保健基础设施和系统的普遍不信任,以及这些挑战如何激发对可穿戴设备的需求。最后,与会者强调迫切需要社区驱动的可穿戴技术设计。
    结论:这项研究的结果表明,由于COVID-19大流行和医疗保健获取问题,来自服务不足社区的参与者对使用健康可穿戴设备表现出了新的兴趣。然而,这些人的需求被排除在当前设备的设计和开发之外。
    BACKGROUND: Mobile health (mHealth) wearable devices are increasingly being adopted by individuals to help manage and monitor physiological signals. However, the current state of wearables does not consider the needs of racially minoritized low-socioeconomic status (SES) communities regarding usability, accessibility, and price. This is a critical issue that necessitates immediate attention and resolution.
    OBJECTIVE: This study\'s aims were 3-fold, to (1) understand how members of minoritized low-SES communities perceive current mHealth wearable devices, (2) identify the barriers and facilitators toward adoption, and (3) articulate design requirements for future wearable devices to enable equitable access for these communities.
    METHODS: We performed semistructured interviews with low-SES Hispanic or Latine adults (N=19) from 2 metropolitan cities in the Midwest and West Coast of the United States. Participants were asked questions about how they perceive wearables, what are the current benefits and barriers toward use, and what features they would like to see in future wearable devices. Common themes were identified and analyzed through an exploratory qualitative approach.
    RESULTS: Through qualitative analysis, we identified 4 main themes. Participants\' perceptions of wearable devices were strongly influenced by their COVID-19 experiences. Hence, the first theme was related to the impact of COVID-19 on the community, and how this resulted in a significant increase in interest in wearables. The second theme highlights the challenges faced in obtaining adequate health resources and how this further motivated participants\' interest in health wearables. The third theme focuses on a general distrust in health care infrastructure and systems and how these challenges are motivating a need for wearables. Lastly, participants emphasized the pressing need for community-driven design of wearable technologies.
    CONCLUSIONS: The findings from this study reveal that participants from underserved communities are showing emerging interest in using health wearables due to the COVID-19 pandemic and health care access issues. Yet, the needs of these individuals have been excluded from the design and development of current devices.
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