Value-Based Health Care

基于价值的医疗保健
  • 文章类型: Review
    目的:这篇综述旨在确定和总结基于价值的医疗保健(VBHC)如何在眼科领域实施。
    方法:通过从电子数据库(PubMed,科学直接,ProQuest和Scopus)和其他方法,从2006年1月(波特和泰斯伯格引入VBHC的那一年)开始,直到2023年12月31日。
    结果:筛选了1.081条记录,并使用12篇文章(8篇实证研究和4篇非实证文章)进行数据提取。大多数文章都是在英国发表的。大多数文章通过衡量成果和成本来描述VBHC议程的实施。所有纳入的实证研究都报告了实施效果;否则,非经验性文章只描述了拟议的实施。
    结论:在眼科中实施VBHC对提高患者价值和降低医疗成本具有积极影响。然而,该研究强调,没有提供者或医疗保健系统完全接受和实施VBHC,全面解决整个价值议程。
    OBJECTIVE: This review aimed to identify and summarise how value-based healthcare (VBHC) is implemented in the field of ophthalmology.
    METHODS: A scoping review was conducted by searching empirical and non-empirical articles from from electronic databases (PubMed, Science Direct, ProQuest and Scopus) and other methods starting January 2006 (the year Porter and Teisberg introduced VBHC) up to 31 December 2023.
    RESULTS: 1.081 records were screened, and 12 articles (8 empirical studies and 4 non-empirical articles) were used for data extraction. Most articles were published in the UK. Most articles described the implementation of VBHC agenda by measuring outcomes and costs. All the included empirical studies reported implementation effect; otherwise, non-empirical articles were only described proposed implementation.
    CONCLUSIONS: The implementation of VBHC in ophthalmology has shown a positive impact on enhancing patient value and reducing healthcare costs. Nevertheless, the study highlighted that no provider or healthcare system has fully embraced and implemented VBHC, comprehensively addressing the entire value agenda.
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  • 文章类型: Journal Article
    医疗保健系统正在从传统的基于数量的医疗保健模型转变为基于价值的医疗保健模型。医疗保健中的价值创造是强调患者和组织实现的健康结果,同时保持与成本的最佳关系。这项范围审查旨在确定实施基于价值的医疗保健(VBHC)的关键要素和成果。审查过程包括2013年至2023年在四个不同数据库中发表的研究(SpringerLink,PubMed,ProQuest和Scopus)。在从搜索中检索到的2801篇文章中,12符合研究的纳入标准。共有11项研究将价值称为患者获得的结果与获得这些结果的成本之间的关系。大多数研究都强调了领导力的存在,将护理组织到综合护理单位,为患者产生价值的结果测量的识别和标准化,并将患者观点作为最佳VBHC实施的最突出关键要素。此外,从VBHC实施中发现了一些好处,这可以为未来的实施行动提供启示。因此,VBHC模型是一种有前景的方法,可能有助于提高医疗保健的效率和可持续性.
    Healthcare systems are transforming from the traditional volume-based model of healthcare to a value-based model of healthcare. Value generation in healthcare is about emphasising the health outcomes achieved by patients and organisations while maintaining an optimal relationship with costs. This scoping review aimed to identify the key elements and outcomes of implementing value-based healthcare (VBHC). The review process included studies published from 2013 to 2023 in four different databases (SpringerLink, PubMed, ProQuest and Scopus). Of the 2801 articles retrieved from the searches, 12 met the study\'s inclusion criteria. A total of 11 studies referred to value as the relationship between the outcomes achieved by patients and the costs of achieving those outcomes. Most of the studies highlighted the presence of leadership, the organisation of care into integrated care units, the identification and standardisation of outcome measures that generate value for the patient, and the inclusion of the patient perspective as the most prominent key elements for optimal VBHC implementation. Furthermore, some benefits were identified from VBHC implementation, which could shed light for future implementation actions. Therefore, the VBHC model is a promising approach that may contribute to an improvement in the efficiency and sustainability of healthcare.
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  • 文章类型: Review
    背景:基于价值的医疗保健(VBHC)专注于患者结果的价值,并通过确保管理现有资源以实现最佳的个人和人群健康结果来实现。患者报告的结果测量(PROM)从患者的角度测量疾病的影响。我们进行了范围审查,以了解PROM是如何实施和使用的,以及它们在VBHC背景下的影响。
    方法:使用了Arksey和O\'Malley的总体框架,并补充了混合方法框架综合的原理。CINAHL,科克伦图书馆,EMBASE,MEDLINE,PsycINFO,WebofScience,搜索了Google学者和参考列表。使用审查问题和目标作为提取数据的关键领域,创建了先验数据提取框架。混合方法数据进行了组织,集成并以原始格式保存,并为每个域报告。
    结果:纳入了43项研究,有60,200名参与者。很少有研究报告了完善的计划理论,我们发现几乎没有有力的效果证据。PROM被普遍认为有可能提高患者对治疗和服务的满意度,增强患者对症状和自我管理的意识,改善健康结果,如生活质量和全球健康状况。目前,关于PROM如何工作以及如何最佳地实施PROM以实现目标结果的证据有限。实施挑战通常阻碍了最佳结果的实现,患者通常需要更好,更清晰的沟通,说明为什么要给予PROM以及如何最佳地使用它们来支持自己的自我管理。
    结论:项目尚未在VBHC背景下展示其全部潜力。临床医生和患者对最佳PROM的实施知之甚少。未来的研究应该探索PROM实施的不同模型,并在VBHC程序中使用,以了解什么最有效,为什么每个特定的环境。条件,和人口。
    BACKGROUND: Value-Based Healthcare (VBHC) focuses on the value of patient outcomes and is achieved by ensuring resources already available are managed to realise the best possible individual and population health outcomes. Patient reported outcome measures (PROMs) measure the impact of illnesses from the patient perspective. We conducted a scoping review to understand how PROMs were implemented and used, and their impact in the context of VBHC.
    METHODS: Arksey and O\'Malley\'s overarching framework supplemented by principles from mixed-methods Framework Synthesis were used. CINAHL, Cochrane Library, EMBASE, MEDLINE, PsycINFO, Web of Science, Google Scholar and reference lists were searched. An a priori data extraction framework was created using the review question and objectives as key domains against which to extract data. Mixed-methods data were organised, integrated and preserved in original format and reported for each domain.
    RESULTS: Forty-three studies were included with 60,200 participants. Few studies reported a well-developed programme theory and we found little robust evidence of effect. PROMs were universally considered to have the potential to increase patient satisfaction with treatment and services, enhance patient awareness of symptoms and self-management, and improve health outcomes such as quality of life and global health status. Evidence is currently limited on how PROMs work and how best to optimally implement PROMs to achieve the target outcome. Implementation challenges commonly prevented the realisation of optimal outcomes and patients generally needed better and clearer communication about why PROMs were being given and how they could optimally be used to support their own self-management.
    CONCLUSIONS: PROMSs have yet to demonstrate their full potential in a VBHC context. Optimal PROMs implementation is poorly understood by clinicians and patients. Future studies should explore different models of PROM implementation and use within VBHC programmes to understand what works best and why for each specific context, condition, and population.
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  • 文章类型: Review
    背景:基于价值的医疗保健(VBHC),这可以被视为组织和改善医疗保健服务的战略,具有深远的组织和管理后果。通常的管理做法是通过监测随后的活动来支持战略的执行。这种监控为组织的管理层提供了有关这些活动执行的反馈和指导,并有助于实现组织战略。对活动的监控通常由绩效管理系统完成。鉴于VBHC在文献和实践中的关注度越来越高,我们问VBHC在实践中在多大程度上受到绩效管理系统的支持,以及我们如何解释我们发现的支持VBHC进一步成功实施的内容。
    方法:在我们对应用基于价值的方法的医疗保健组织的组织或单位级别的财务和绩效管理进行范围审查时,我们在Embase鉴定了1267篇独特的论文,Medline,OVID,和WebofScience。在(双盲)标题和摘要筛选之后,对398篇全文进行了评估,以进行进一步分析。
    结果:我们的综述显示,只有11篇原创论文专门讨论了VBHC和绩效管理系统的集成。这些论文中几乎所有的特色应用程序都集中在特定的项目或医学专业上。只有一篇论文举例说明了VBHC如何与医疗机构的绩效管理系统集成,没有论文提供与战略执行的明确联系。我们问为什么会这样,并通过研究现有的绩效管理文献提出了几种解释。我们认为这些解释是VBHC从业者和研究人员进一步反思的问题。
    结论:我们得出的结论是,缺乏将VBHC和绩效管理系统整合在一起的论文的原因之一是在争取“最佳护理”或甚至提供“所有可行的护理”与追求更高的(财务)效率之间存在紧张关系。将VBHC作为一项重要的组织战略来实施,并在绩效管理系统中阐明这一战略,需要将这些紧张关系放在首位。如果没有这样做,我们认为,与绩效管理系统完全集成的VBHC采用在实践中仍然有限。
    Value-based healthcare (VBHC), which can be viewed as a strategy to organize and improve healthcare services, has far-reaching organizational and managerial consequences. It is common managerial practice to support the execution of a strategy by monitoring the ensuing activities. Such monitoring provides feedback and guidance on the execution of these activities to the management of an organization and helps to realize organizational strategies. Monitoring of activities is commonly done by performance management systems. Given the rising attention in the literature and in practice for VBHC, we ask to what extent VBHC is supported by performance management systems in practice, and how we can explain what we find to support further successful implementation of VBHC.
    In our scoping review of financial and performance management at the organization or unit-level of healthcare organizations that apply value-based approaches, we identified 1267 unique papers in Embase, Medline, OVID, and Web of Science. After the (double-blinded) title and abstract screening, 398 full-text articles were assessed for further analysis.
    Our review reveals only eleven original papers discussing specifically the integration of VBHC and performance management systems. Almost all the featured applications in these papers focus on a specific project or medical specialty. Only one paper exemplifies how VBHC has been integrated with the performance management systems of a medical institution, and no paper provides a clear link with strategy execution. We ask why this is the case and propose several explanations by studying the extant performance management literature. We see these explanations as issues for further reflection for VBHC practitioners and researchers.
    We conclude that one of the reasons for the absence of papers integrating VBHC and performance management systems is formed by the tensions that exist between striving for \"the best care\" or even for providing \"all care that is viably possible\" and pursuing greater (financial) efficiency. Implementing VBHC as an important organizational strategy and explicating this strategy in the performance management systems requires that these tensions need to be brought into the fore. When this is not done, we believe that VBHC adoptions that are fully integrated with performance management systems will remain limited in practice.
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  • 文章类型: Journal Article
    随着全球医疗保健系统向价值优化转变,定义为在整个护理周期中每花费一美元所达到的健康结果,越来越多的人关注使用患者报告的结局指标(PROM)来衡量成功。患者报告的结果测量是经过验证的问卷,允许患者在多个领域分享他们的健康状况(例如,疼痛或身体功能)。这一趋势在手外科尤其显著,随着对许多常见手条件的PROM使用进行调查,包括腕管综合症,Dupuytren挛缩,触发手指,骨关节炎,和手腕神经节.本文的目的是回顾PROM仪器使用的最新进展,包括波士顿腕管问卷;密歇根手部结果问卷;手臂残疾,肩膀,和手;和患者报告的结果测量信息系统,用于腕管综合征患者的评估和治疗。回顾了建立用于腕管综合征的PROM的重大进展,并提出了未来的改进措施,以规范PROM的使用,并将PROM纳入日常临床实践,以进行个性化的患者治疗决策和咨询。
    As health care systems globally shift toward optimizing value, defined as health outcomes achieved per dollar spent across a full cycle of care, there has been increasing focus on using patient-reported outcome measures (PROMs) to gauge success. Patient-reported outcome measures are validated questionnaires that allow patients to share their health status across several domains (eg, pain or physical function). This trend has been particularly notable in hand surgery, with PROM use investigated for many common hand conditions, including carpal tunnel syndrome, Dupuytren contracture, trigger finger, osteoarthritis, and wrist ganglion. The purpose of this article is to review recent developments in the use of PROM instruments, including the Boston Carpal Tunnel Questionnaire; Michigan Hand Outcomes Questionnaire; Disabilities of the Arm, Shoulder, and Hand; and Patient-Reported Outcomes Measurement Information System, for the evaluation and treatment of patients with carpal tunnel syndrome. The considerable progress in establishing PROMs for use in carpal tunnel syndrome is reviewed, and future improvements are proposed to standardize PROM use and bring PROMs into day-to-day clinical practice for individualized patient treatment decision-making and counseling.
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  • 文章类型: Review
    结果指标的标准化是基于价值的医疗保健(VBHC)不可或缺的一部分,这可能与以病人为中心的护理相冲突,专注于个性化。
    我们旨在概述用于评估VBHC实施效果的措施,并检查证据表明VBHC在多大程度上支持以患者为中心的护理。
    由乔安娜·布里格斯研究所方法论指导的范围审查。
    我们在2021年2月18日搜索了以下数据库:CochraneLibrary,EMBASE,MEDLINE和WebofScience。
    我们纳入了评估实施VBHC效果的实证论文,在2006年引入VBHC后出版。
    两名独立审稿人双重筛选的论文和数据由一名审稿人提取,并由另一名审稿人检查。我们将收录论文中使用的研究测量分为六类:过程指标,成本衡量,临床结果,患者报告的结果,患者报告的经验或临床医生报告的经验。然后,我们评估了所使用的研究指标的以患者为中心。
    我们纳入了39项研究,使用了94项独特的研究措施。最常用的研究指标(n=72)是过程指标,成本指标和临床结果,很少以病人为中心。使用频率较低(n=20)的患者报告结果和经验措施通常衡量以患者为中心的护理的维度。
    我们的研究表明,VBHC支持以患者为中心的护理的证据是有限的,暴露了VBHC研究中的知识空白。VBHC研究中最常用的研究措施不是以患者为中心。主要重点似乎是衡量提供者定义的护理质量,机构或付款人的观点。
    Standardisation of outcome measures is integral to value-based healthcare (VBHC), which may conflict with patient-centred care, focusing on personalisation.
    We aimed to provide an overview of measures used to assess the effect of VBHC implementation and to examine to what extent the evidence indicates that VBHC supports patient-centred care.
    A scoping review guided by the Joanna Briggs Institute methodology.
    We searched the following databases on 18 February 2021: Cochrane Library, EMBASE, MEDLINE and Web of Science.
    We included empirical papers assessing the effect of the implementation of VBHC, published after introduction of VBHC in 2006.
    Two independent reviewers double-screened papers and data were extracted by one reviewer and checked by the other. We classified the study measures used in included papers into six categories: process indicator, cost measure, clinical outcome, patient-reported outcome, patient-reported experience or clinician-reported experience. We then assessed the patient-centredness of the study measures used.
    We included 39 studies using 94 unique study measures. The most frequently used study measures (n=72) were process indicators, cost measures and clinical outcomes, which rarely were patient-centred. The less frequently used (n=20) patient-reported outcome and experience measures often measured a dimension of patient-centred care.
    Our study shows that the evidence on VBHC supporting patient-centred care is limited, exposing a knowledge gap in VBHC research. The most frequently used study measures in VBHC research are not patient-centred. The major focus seems to be on measures of quality of care defined from a provider, institution or payer perspective.
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  • 文章类型: Systematic Review
    近年来,基于价值的医疗保健(VBHC)一直在获得牵引力,特别是在医院。核心VBHC元素是患者值,即,对病人来说最重要的是什么,以什么成本可以提供。这种对价值的解释意味着患者参与医患沟通。尽管在VBHC设置中患者参与直接护理已得到很好的描述,在组织层面上改善护理的患者参与度几乎没有被研究过.本系统综述绘制了有关患者参与VBHC计划的强度和影响的最新知识。我们专注于持续患者参与模型的组织层面。
    我们根据PRISMA指南使用五个电子数据库进行了系统审查。搜索策略产生了1546条记录,其中21项研究符合纳入条件.搜索词是VBHC和患者参与,或类似的关键字,我们只在医院或组织层面的透壁环境中进行了实证研究。
    我们发现,使用调查问卷或研究人员的访谈,是使患者参与VBHC的最常见方法。更高水平的患者参与,例如咨询角色,共同设计,或者协作团队很少见。我们没有发现患者参与度最高的例子,例如患者共同领导的护理改善委员会。
    这项研究包括21篇文章,其中大部分是观察性的,导致证据质量有限。我们的审查表明,VBHC计划中组织级别的患者参与仍然依赖于低参与工具,例如问卷调查和访谈。很少使用更高级别的参与工具,例如咨询角色和协作团队。更高层次的参与提供了机会,通过与被服务的人共同设计来改善医疗保健和护理途径。我们敦促VBHC计划接受所有级别的患者参与,以确保患者价值观成为这些计划的核心。
    In recent years, Value-Based Healthcare (VBHC) has been gaining traction, particularly in hospitals. A core VBHC element is patient value, i.e., what matters most to the patient and at what cost can this be delivered. This interpretation of value implies patient engagement in patient-doctor communication. Although patient engagement in direct care in the VBHC setting is well described, patient engagement at the organizational level of improving care has hardly been studied. This systematic review maps current knowledge regarding the intensity and impact of patient engagement in VBHC initiatives. We focus on the organizational level of a continuous patient engagement model.
    We performed a systematic review following PRISMA guidelines using five electronic databases. The search strategy yielded 1,546 records, of which 21 studies were eligible for inclusion. Search terms were VBHC and patient engagement, or similar keywords, and we included only empirical studies in hospitals or transmural settings at the organizational level.
    We found that consultation, using either questionnaires or interviews by researchers, is the most common method to involve patients in VBHC. Higher levels of patient engagement, such as advisory roles, co-design, or collaborative teams are rare. We found no examples of the highest level of patient engagement such as patients co-leading care improvement committees.
    This study included 21 articles, the majority of which were observational, resulting in a limited quality of evidence. Our review shows that patient engagement at the organizational level in VBHC initiatives still relies on low engagement tools such as questionnaires and interviews. Higher-level engagement tools such as advisory roles and collaborative teams are rarely used. Higher-level engagement offers opportunities to improve healthcare and care pathways through co-design with the people being served. We urge VBHC initiatives to embrace all levels of patient engagement to ensure that patient values find their way to the heart of these initiatives.
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  • 文章类型: Journal Article
    目标:基于价值的医疗保健(VBHC)将患者结果置于医疗保健流程的中心,同时优化跨多个利益相关者的医院资源使用。这次范围审查是为了总结VBHC在理论和实践中的表现,它是如何应用于评估医院绩效的,以及它最终得到了多好的实施。
    方法:对于这篇综述,我们遵循了PRISMA-ScR协议,并在5个主要的在线数据库中搜索了2006年1月至2022年7月期间发表的文章.我们纳入了使用VBHC概念对医疗机构进行绩效评估的原创文章。我们提取并分析了VBHC维度的关键概念和信息,在绩效评估中使用VBHC的具体策略和方法,以及评估的有效性。
    结果:我们从7866篇文章中确定了48项符合条件的研究。19项非经验研究集中在VBHC绩效评估指标体系的开发上,29项实证研究报告了将VBHC引入绩效评估及其有效性的方法和要点。最终,我们总结了关键维度,进程,以及引入VBHC后的绩效评估效果。
    结论:当前的医疗保健绩效评估已开始将重点放在实施VBHC作为一项综合战略上,未来的工作应进一步阐明指标的可靠性及其与评估结果的关联,并考虑临床结果和患者报告结果的有效整合.
    OBJECTIVE: Value-based healthcare (VBHC) puts patient outcomes at the center of the healthcare process while optimizing the use of hospital resources across multiple stakeholders. This scoping review was conducted to summarize how VBHC had been represented in theory and in practice, how it had been applied to assess hospital performance, and how well it had been ultimately implemented.
    METHODS: For this review, we followed the PRISMA-ScR protocol and searched five major online databases for articles published between January 2006 and July 2022. We included original articles that used the concept of VBHC to conduct performance assessments of healthcare organizations. We extracted and analyzed key concepts and information on the dimensions of VBHC, specific strategies and methods for using VBHC in performance assessment, and the effectiveness of the assessment.
    RESULTS: We identified 48 eligible studies from 7866 articles. Nineteen nonempirical studies focused on the development of a VBHC performance assessment indicator system, and 29 empirical studies reported on the ways and points of introducing VBHC into performance assessment and its effectiveness. Ultimately, we summarized the key dimensions, processes, and effects of performance assessment after introducing VBHC.
    CONCLUSIONS: Current healthcare performance assessment has begun to focus on implementing VBHC as an integrated strategy, and future work should further clarify the reliability of metrics and their association with evaluation outcomes and consider the effective integration of clinical outcomes and patient-reported outcomes.
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  • 文章类型: Journal Article
    目的:人际连续性已被证明在初级保健的有益效果中起着至关重要的作用。在医疗支付模式快速演变的20年里,我们试图总结与医疗保健成本和使用的连续性相关的同行评审文献的范围,对于评估基于价值的支付设计中连续性测量的必要性至关重要的信息。
    方法:在全面回顾之前的连续性文献后,我们使用已建立的医学主题词(MeSH)和关键词的组合来搜索PubMed,Embase,和Scopus在2002年至2022年之间发表的关于“护理的连续性”和“患者护理的连续性”的文章,“和付款人相关的结果,包括护理费用,医疗费用,医疗保健费用,护理总费用,利用率,门诊护理敏感状况,以及这些疾病的住院治疗。我们只搜索初级保健关键词,MeSH术语,和其他受控词汇,包括初级保健,初级卫生保健,家庭医学,家庭实践,儿科,和内科。
    结果:我们的搜索产生了83篇文章,描述了2002年至2022年之间发表的研究。其中,18项研究共有18项独特结果,研究了连续性与医疗保健成本之间的关系,79项研究共142项独特结局,评估了连续性与医疗保健使用之间的关联.人际连续性与160个结果中的109个显著降低的成本或更有利的使用相关。
    结论:今天的人际连续性仍然与更低的医疗保健成本和更适当的使用显著相关。需要进一步的研究来在临床医生处分解这些关联,团队,实践,和系统级别,但是连续性评估对于设计基于价值的初级保健支付显然很重要。
    Interpersonal continuity has been shown to play an essential role in primary care\'s salutary effects. Amid 2 decades of rapid evolution in the health care payment model, we sought to summarize the range of peer-reviewed literature relating continuity to health care costs and use, information critical to assessing the need for continuity measurement in value-based payment design.
    After comprehensively reviewing prior continuity literature, we used a combination of established medical subject headings (MeSH) and key words to search PubMed, Embase, and Scopus for articles published between 2002 and 2022 on \"continuity of care\" and \"continuity of patient care,\" and payor-relevant outcomes, including cost of care, health care costs, cost of health care, total cost of care, utilization, ambulatory care-sensitive conditions, and hospitalizations for these conditions. We limited our search to primary care key words, MeSH terms, and other controlled vocabulary, including primary care, primary health care, family medicine, family practice, pediatrics, and internal medicine.
    Our search yielded 83 articles describing studies that were published between 2002 and 2022. Of these, 18 studies having a total of 18 unique outcomes examined the association between continuity and health care costs, and 79 studies having a total of 142 unique outcomes assessed the association between continuity and health care use. Interpersonal continuity was associated with significantly lower costs or more favorable use for 109 of the 160 outcomes.
    Interpersonal continuity today remains significantly associated with lower health care costs and more appropriate use. Further research is needed to disaggregate these associations at the clinician, team, practice, and system levels, but continuity assessment is clearly important to designing value-based payment for primary care.
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  • 文章类型: Systematic Review
    关于基于价值的支付模式提高护理质量和确保更有效结果的潜力的证据是有限的和混合的。我们的目标是确定增强或抑制设计的因素,实施,并通过系统的文献综述对这些模型进行了应用。我们使用了PRISMA指南。根据理论框架,将促进因素和抑制因素分为子类别。我们包括143种出版物,每个报告多个因素。目标和战略的调解人,如现实/可实现的目标,在56项研究中报道。关于专用时间和资源的障碍(例如,在25项研究中报道了过多的时间来改善表现)。网络内就目标和战略达成共识,信任,良好的协调至关重要。医护人员需要保持积极性,消息灵通,并积极参与。此外,利益相关者应该管理关于预期何时实现结果的期望。
    Evidence on the potential for value-based payment models to improve quality of care and ensure more efficient outcomes is limited and mixed. We aim to identify the factors that enhance or inhibit the design, implementation, and application of these models through a systematic literature review. We used the PRISMA guidelines. The facilitating and inhibiting factors were divided into subcategories according to a theoretical framework. We included 143 publications, each reporting multiple factors. Facilitators on objectives and strategies, such as realistic/achievable targets, are reported in 56 studies. Barriers regarding dedicated time and resources (e.g., an excessive amount of time for improvements to manifest) are reported in 25 studies. Consensus within the network regarding objectives and strategies, trust, and good coordination is essential. Health care staff needs to be kept motivated, well-informed, and actively involved. In addition, stakeholders should manage expectations regarding when results are expected to be achieved.
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