目的:对完成论文与电子评估的患者满意度进行比较的数据最少。
目的:本研究旨在比较完成论文与电子评价的患者满意度。次要目标是评估年龄,教育,技术舒适的社会经济地位;对评估类型的偏好;以及完成评估的及时性。
方法:这是一项单中心随机试验,比较纸质和电子病人对医疗服务提供者的评价。研究参与发生在临床就诊结束时。
结果:在145名参与者中,73份(50.3%)的分析结果为纸质,72份(49.7%)的分析结果为电子。群体的年龄相似,种族,教育水平,收入,保险类型,技术舒适,和技术使用。使用随机方法,各组在轻松(P=0.99)和满意度(P=0.76)方面相似。对于随机分配到纸上的参与者,34%的人首选纸张,25%的人首选电子,41%没有偏好。电子反馈需要更长的时间才能完成(4.5分钟vs3.4分钟,P<0.001)。年龄较大的参与者需要更长的时间来完成评估(4.5分钟比3.2分钟,P<0.001),互联网使用较少(P=0.01),与年轻参与者相比,拥有计算机的可能性较小(P=0.03)。受教育程度对技术舒适度(P=0.007)和互联网使用(P=0.016)存在差异。在比较年龄时,反馈完成的容易程度或满意度没有差异,教育状况,或收入状况。
结论:患者对纸质和电子医疗保健提供者的评估感到满意,无论年龄或其他人口统计学。评估在访问期间迅速完成。在不同的患者群体中,通过多种方式请求患者的反馈是可行的。
Minimal data compare patient satisfaction with completing paper versus electronic evaluations.
This
study aimed to compare patient satisfaction with completing paper versus electronic evaluations. Secondary objectives were assessing age, education, and socioeconomic status with comfort with technology; preference for evaluation type; and timeliness of completing evaluations.
This was a single-center randomized
trial comparing paper versus electronic patient evaluations of health care providers.
Study participation occurred at the end of clinic visits.
Among 145 participants, 73 (50.3%) were analyzed as paper versus 72 (49.7%) as electronic. Groups were similar in age, race, education level, income, insurance type, technology comfort, and technology use. Groups were similar in finding ease (P = 0.99) and satisfaction (P = 0.76) with their randomized method. For participants randomized to paper, 34% preferred paper, 25% preferred electronic, and 41% had no preference. Electronic feedback took longer to complete (4.5 minutes vs 3.4 minutes, P < 0.001). Older participants took longer to complete the evaluation (4.5 minutes vs 3.2 minutes, P < 0.001), had less internet use (P = 0.01), and were less likely to own a computer (P = 0.03) than younger participants. There were differences by education level for comfort with technology (P = 0.007) and internet use (P = 0.016). There were no differences in ease of feedback completion or satisfaction when comparing age, education status, or income status.
Patients were satisfied with paper and electronic health care provider evaluations, regardless of age or other demographics. Evaluations were completed quickly during visits. Requesting feedback from patients via multiple modalities is feasible in a varied patient population.