Advanced clinical practice

高级临床实践
  • 文章类型: Journal Article
    背景:这项研究探讨了急诊护士从业人员(ENPs)在经历变化和角色标准化缺乏的情况下如何成为角色精通。
    目的:了解ENPs在实践中的经历如何影响他们的角色熟练程度。
    方法:利用解释性观点进行了诠释学现象学研究。采用了两个阶段的方法,十个参与者使用数字日记告知半结构化访谈。采用三阶段数据分析方法。
    结果:出现了六个主题:角色熟练程度的含义,关系,信心,学习和知识,曝光和经验,和关心。介绍了熟练程度模型及其发展。
    结论:熟练程度是指对熟练程度组成的成分及其在每种临床表现中的应用要求的信心。熟练程度是监管模式理论支持的连续体。角色理解的不一致导致了三个ENP组,电阻器,维护者,和创新者。
    结论:角色清晰是为了在本研究中所捕获的基于ENP声音的组织内建立一致的文化。这种熟练模式可纳入当前和未来ENP的ENP角色开发中。
    This research explores how emergency nurse practitioners (ENPs) become role proficient given experience variation and lack of role standardisation.
    To understand how ENPs experiences in practice influence their feelings of role proficiency.
    A hermeneutic phenomenological study was undertaken utilizing an interpretive standpoint. A two-phase approach was adopted with ten participants using a digital diary informing a semi-structured interview. A three-stage data analysis approach was applied.
    Six themes emerged: the meaning of role proficiency, relationships, confidence, learning and knowledge, exposure and experience, and care. Models of proficiency and its development are presented.
    Proficiency is defined where confidence in the components that proficiency consists of and their application to each clinical presentation is required. Proficiency is a continuum supported by regulatory mode theory. Inconsistency of role understanding gives rise to three ENP groups, resistors, maintainers, and innovators.
    Role clarity is required to establish a consistent culture within organisations founded on the voice of the ENP as captured in this research. This model of proficiency be incorporated in ENP role development for current and future ENPs.
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  • 文章类型: Observational Study
    目的:快速记录心电图(ECG)及其正确解释对于急诊(ED)出现心血管症状的患者的管理至关重要。由于分诊护士代表了第一批评估患者的医疗保健专业人员,提高他们解释心电图的能力可能对临床管理产生积极影响.这项现实世界的研究调查了分诊护士是否可以准确地解释患有心血管症状的患者的心电图。
    方法:前瞻性,在意大利梅拉诺总医院的普通ED中进行的单中心观察性研究。
    方法:对于所有纳入的患者,分诊护士和急诊医师被要求独立解释和分类回答二分法问题的心电图.我们将分诊护士对心电图的解释与急性心血管事件的发生相关联。使用Cohen的kappa分析评估了医生和分诊护士之间在ECG解释方面的评分者之间的一致性。
    结果:纳入491例患者。分诊护士和医生之间在将ECG分类为异常时的评分者之间的协议很好。发生急性心血管事件的患者占10.6%(52/491),其中84.6%(44/52),护士准确地将心电图分类为异常,敏感性为84.6%,特异性为43.5%。
    结论:分诊护士在识别ECG特定成分变化方面具有中等能力,但在识别与主要急性心血管事件相关的时间依赖性疾病的模式方面具有良好能力。
    UNASSIGNED:分诊护士可以准确地解释ED中的ECG,以识别处于急性心血管事件高风险的患者。
    未经评估:该研究是根据STROBE指南报告的。
    UNASSIGNED:该研究在其传导过程中未涉及任何患者。
    OBJECTIVE: The prompt recording of the electrocardiogram (ECG) and its correct interpretation is crucial to the management of patients who present to the emergency department (ED) with cardiovascular symptoms. Since triage nurses represent the first healthcare professionals evaluating the patient, improving their ability in interpreting the ECG could have a positive impact on clinical management. This real-world study investigates whether triage nurses can accurately interpret the ECG in patients presenting with cardiovascular symptoms.
    METHODS: Prospective, single-centre observational study conducted in a general ED of General Hospital of Merano in Italy.
    METHODS: For all patients included, the triage nurses and the emergency physicians were asked to independently interpret and classify the ECGs answering to dichotomous questions. We correlated the interpretation of the ECG made by the triage nurses with the occurrence of acute cardiovascular events. The inter-rater agreement in ECG interpretation between physicians and triage nurses was evaluated with Cohen\'s kappa analysis.
    RESULTS: Four hundred and ninety-one patients were included. The inter-rater agreement between triage nurses and physicians in classifying an ECG as abnormal was good. Patients who developed an acute cardiovascular event were 10.6% (52/491), and in 84.6% (44/52) of them, the nurse accurately classified the ECG as abnormal, with a sensitivity of 84.6% and a specificity of 43.5%.
    CONCLUSIONS: Triage nurses have a moderate ability in identifying alterations in specific components of the ECG but a good ability in identifying patterns indicative of time-dependent conditions correlated with major acute cardiovascular events.
    UNASSIGNED: Triage nurses can accurately interpret the ECG in the ED to identify patients at high risk of acute cardiovascular events.
    UNASSIGNED: The study was reported according to the STROBE guidelines.
    UNASSIGNED: The study did not involve any patients during its conduction.
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  • 文章类型: Journal Article
    背景:全球范围内正在探索的扩展角色是高级临床医师(ACP)。在英国,这是专职医疗专业人员的扩展角色,护士和助产士在一系列的设置。
    目的:本文主要研究三个问题:1)ACP在英格兰的作用是什么?2)执行该作用的障碍和促进因素是什么?3)ACP对英格兰卫生服务的贡献是什么?
    方法:定性,探索性研究,探讨ACP在一系列临床环境中的作用。
    方法:我们招募了63名利益相关者,包括34名护士,在ACP角色或ACP教育中工作。有目的的雪球抽样技术确定了符合纳入标准的参与者。
    方法:在2020年进行一对一的半结构化访谈,逐字记录和转录,匿名化和主题分析。
    结果:ACP在英格兰的作用是在广泛的临床背景下进行的。在英国,“高级临床医生”不是受保护的头衔。在英格兰,对ACP角色的理解和部署存在高度的可变性和模糊性。实施过程的促进者包括培训和教育,临床监督和组织支持。对角色缺乏保护和经验差异是障碍。雇主支持促进了ACP角色的发展,然而,在支持有限的地方,在个人或组织层面,这是一个障碍。我们的研究强调了ACP角色有益于患者预后和劳动力发展的广泛方式。
    结论:本研究概述了ACP对卫生服务的贡献,发挥这一作用的促成因素、关键障碍和促进者。工作表明,ACP可以为服务重新设计做出积极贡献,劳动力发展和患者结果,在接受的同时,还有很多工作要做,以确保所有专业和临床环境中的受保护地位和均等。
    BACKGROUND: An extended role being explored globally is the advanced clinical practitioner (ACP). In England this is an extended role for allied health professions, nurses and midwives in a range of settings.
    OBJECTIVE: This paper focuses on three research questions: 1) What is the role of ACPs in England? 2) What are the barriers and facilitators to implementing the role? and 3) What is the contribution of ACPs to health services in England?
    METHODS: A qualitative, exploratory study to explore perspectives on the ACP role in a range of clinical settings.
    METHODS: We recruited 63 stakeholders, including 34 nurses, working in a ACP role or ACP education. A purposive snowball sampling technique identified participants meeting inclusion criteria.
    METHODS: One-to-one semi-structured interviews throughout 2020, recorded and transcribed verbatim, anonymised and thematically analysed.
    RESULTS: The ACP role in England was undertaken in a broad range of clinical contexts. In England \'advanced clinical practitioner\' was not a protected title. There were high levels of variability and ambiguity of understanding and deployment of the ACP role in England. Facilitators to the implementation process included training and education, clinical supervision and organisational support. Lack of protection for the role and variances in experience were barriers. Employer support facilitated development of the ACP role, however where support was limited, at either an individual or organisation level, this was a barrier. Our study highlighted the wide range of ways the ACP role benefitted patient outcomes and workforce development.
    CONCLUSIONS: This study outlines the contribution that ACPs can make to health services, contributing factors and key barriers and facilitators to implementing this role. The work showed the positive contribution ACPs can make to service redesign, workforce development and patient outcomes, whilst accepting there is much work to do to ensure protected status and parity across all professions and clinical contexts.
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  • 文章类型: Journal Article
    背景:COVID-19于2020年12月被世界卫生组织(WHO)确定为大流行。英国高级临床从业人员(ACP)与虚弱的老年人一起工作,经历了他们的临床角色的变化,以响应这一复杂人群的紧急健康需求。与其他国家相比,在英国,高级临床从业人员来自护理和专职医疗专业。虽然许多文献强调了确保高级临床从业者角色可持续性的重要性,这一流行病进一步揭示了其潜力和挑战。然而,对文献的初步审查强调了缺乏对高级临床从业人员在灾难响应情况下具有不确定性的能力的研究。
    目的:了解与老年人一起工作的英国高级临床从业人员如何适应其角色以应对COVID-19大流行(2020年10月至2021年1月)的生活经验。
    方法:采用定性研究设计。经过道德批准,来自英格兰各地的23名具有不同健康专业背景的高级临床从业人员志愿者参与者使用滚雪球技术从Twitter上的高级临床从业人员专业和社交媒体网络中招募。
    方法:根据偏好或可用性,23名参与者(护士(18),物理治疗师(2),护理人员(2)和药剂师(1))进行了单独(n=9)或使用Zoom视频通信作为3个焦点小组(n=14)的一部分进行了访谈。录音被转录,并使用定性数据分析软件,NVivo12pro,使用归纳方法对高级临床从业人员的反应进行本质主义主题分析。确定了27个代码,并将其整理为五个主题。出于本文的目的,讨论了四个主题:体验不同的工作,发展属性,谈判障碍和改变未来的供应。
    结果:高级临床从业者在大流行期间成功地将他们的高级实践技能转移到临床需要的领域。他们的自主和通用,高水平的专业知识为他们提供了管理和领导职位,以及传统专业界限的瓦解,被优先考虑。进步的障碍包括缺乏对高级临床医师角色的了解以及高级临床医师与医师之间的摩擦。
    结论:该研究证明了高级临床医师角色的成功适应,使更多的创造性,个性化和可持续的解决方案,以照顾大流行期间脆弱的老年人。高级临床从业人员发展的潜力与一旦医疗的紧急性质过去,大流行服务被拆除的威胁并置。在应对不确定性时,医疗机构在考虑基于高级临床医师能力的实践的推动者和障碍方面发挥着至关重要的作用。
    BACKGROUND: COVID-19 was identified as a pandemic by the World Health Organisation (WHO) in December 2020. Advanced Clinical Practitioners (ACPs) in England working with older people with frailty, experienced their clinical role changing in response to the emergency health needs of this complex population group. In contrast to other countries, in England Advanced Clinical Practitioners are drawn from both nursing and allied health professions. Whilst much of the literature emphasises the importance of ensuring the sustainability of the Advanced Clinical Practitioners\' role, the pandemic threw further light on its potential and challenges. However, an initial review of the literature highlighted a lack of research of Advanced Clinical Practitioners\' capabilities working with uncertainty in disaster response situations.
    OBJECTIVE: To capture the lived experience of how English Advanced Clinical Practitioners working with older people adapted their roles in response to the COVID-19 pandemic (October 2020-January 2021).
    METHODS: A qualitative research design was used. Following ethical approval, 23 Advanced Clinical Practitioner volunteer participants from across England with varied health professional backgrounds were recruited from Advanced Clinical Practitioners\' professional and social media networks on Twitter using a snowballing technique.
    METHODS: Depending on preference or availability, 23 participants (nurses (18), physiotherapists (2), paramedics (2) and a pharmacist (1)) were interviewed singularly (n = 9) or as part of 3 focus groups (n = 14) using Zoom video communication. Audio recordings were transcribed and using qualitative data analysis software, NVivo 12 pro, coded for an essentialist thematic analysis of Advanced Clinical Practitioners\' responses using an inductive approach. 27 codes were identified and collated into five themes. For the purposes of this paper, four themes are discussed: experiencing different work, developing attributes, negotiating barriers and changing future provision.
    RESULTS: Advanced Clinical Practitioners successfully transferred their advanced practice skills into areas of clinical need during the pandemic. Their autonomous and generic, high level of expertise equipped them for management and leadership positions where speed of change, and the dissolution of traditional professional boundaries, were prioritised. Barriers to progress included a lack of knowledge of the Advanced Clinical Practitioner role and friction between Advanced Clinical Practitioners and physicians.
    CONCLUSIONS: The study demonstrated the successful adaption of the Advanced Clinical Practitioner role to enable more creative, personalised and sustainable solutions in the care of older people living with frailty during the pandemic. The potential of Advanced Clinical Practitioner development is in a juxtaposition to the threat of pandemic services being dismantled once the emergency nature of care has passed. Healthcare organisations have a vital part to play in considering the enablers and barriers of Advanced Clinical Practitioner capability-based practice when responding to uncertainty.
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  • 文章类型: Journal Article
    OBJECTIVE: To establish whether international musculoskeletal physiotherapy educational standards and associated governance framework align with advanced clinical practice (ACP) frameworks in England; and to evaluate physiotherapy stakeholders\' perceptions about potential accreditation and governance of ACP for musculoskeletal physiotherapists.
    METHODS: A qualitative two-phase study. 1] An explicit documentary mapping process of established international educational musculoskeletal standards to the ACP frameworks for England, in terms of domains, standards and competencies by two independent reviewers. Results were evaluated by a third reviewer and focus group participants. 2] Focus groups enabled maximal insight into perceptions of musculoskeletal stakeholders through the interactive process facilitated by a topic guide. Groups were recorded and transcribed verbatim; data were analysed using thematic coding.
    METHODS: Three focus groups in London, Birmingham and Manchester facilitated recruitment from all regions of England.
    METHODS: Purposive sampling (n=26) ensured representation of stakeholders for ACP (e.g. Professional Networks, patients).
    RESULTS: International educational standards fully mapped to both ACP frameworks, with 100% saturation of defined capabilities, and agreement across reviewers and focus groups. Four themes were identified from focus groups: musculoskeletal physiotherapy specific professional factors; fit for purpose, innovative educational opportunities; advocated recognition of musculoskeletal physiotherapy ACP as a discrete professional practice field; and advocating a potential vehicle for musculoskeletal physiotherapy ACP.
    CONCLUSIONS: This study identifies the importance of musculoskeletal ACP specific to the physiotherapy profession. Fit-for-purpose innovative educational opportunities for musculoskeletal physiotherapists are required at Masters level to support preparation for ACP roles. The established national and international musculoskeletal frameworks afford an opportunity.
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  • 文章类型: Journal Article
    OBJECTIVE: A major issue facing all health systems is improving population health while at the same time responding to both growing patient numbers and needs and developing and retaining the health care workforce. One policy response to workforce shortages has been the development of advanced clinical practice roles. In the context of an English national policy promoting such roles in the health service, we explored senior managers\' and senior clinicians\' perceptions of factors at the organization level that support or inhibit the introduction of advanced clinical practice roles. The investigation was framed by theories of the diffusion of innovation and the system of professions.
    METHODS: We conducted a qualitative interview study of 39 senior manager and clinicians in 19 National Health Service acute, community, mental health and ambulance organizations across a metropolitan area in 2019.
    RESULTS: Small numbers of advanced clinical practice roles were reported, often in single services. Four main influences were identified in the development of advanced clinical practice roles: staff shortages (particularly of doctors in training grades) combined with rising patient demand, the desire to retain individual experienced staff, external commissioners or purchasers of services looking to shape services in line with national policy, and commissioner-funded new roles in new ambulatory care services and primary care. Three factors were reported as enabling the roles: finance for substantive posts, evidence of value of the posts, and structural support within the organization. Three factors were perceived as inhibiting developing the roles: confusion and lack of knowledge amongst clinicians and managers, the availability of finance for the roles, and a nervousness (sometimes resistance) to introducing the new roles.
    CONCLUSIONS: While the national policy was to promote advanced clinical practice roles, the evidence suggested there was and would continue to be limited implementation at the operational level. Development scenarios that introduced new monies for such roles reduced some of the inhibiting factors. However, where the introduction of roles required funding to move from one part of a service to another, and potentially from one staff group to another, the growth of these roles was and is likely to be contested. In such scenarios, research and business evidence of relative advantage will be important, as too will be supporters in powerful positions. The paucity of publicly available evidence on the effectiveness of advanced clinical practice roles across the specialties and professions in different contexts requires urgent attention.
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  • 文章类型: Journal Article
    在英国从事高级实践工作的护理人员现在可以接受开药培训。预计这将有利于全国医生短缺的患者获得药物和护理质量,尤其是在初级保健方面。
    探索在英国一系列医疗保健环境中早期采用独立处方的护理人员的经验。
    一项定性研究,涉及2019年5月至8月之间的访谈,对英国的护理人员完成了处方计划。
    通过社交媒体和地区护理人员网络招募的有目的的护理人员样本进行个人访谈。面试涵盖了经验,处方作用的好处和挑战。使用了框架分析方法来确定关键主题。
    参与者是在初级保健工作的18名高级护理人员,急诊科,紧急护理中心和快速反应单位。所有参与者都报告说已做好充分的处方准备。开处方的主要好处包括提高服务能力,效率和安全性,并促进高级临床角色。挑战包括技术问题,无法开出受控药物,也无法管理对处方作用的期望。对支持和角色期望提出了担忧,特别是在一般实践中。
    护理人员处方在具有大量当日演示以及紧急和紧急护理的环境中最为成功。它促进了多学科团队中的高级角色。担忧表明,初级保健需要更多地考虑支持基础设施和劳动力规划,以确保护理人员符合处方角色的准入标准。
    UNASSIGNED: Paramedics working in advanced practice roles in the UK can now train to prescribe medicine. This is anticipated to benefit patient access to medicines and quality of care where there is a national shortage of doctors, particularly in primary care.
    UNASSIGNED: To explore the experience of paramedics who are early adopters of independent prescribing in a range of healthcare settings in the UK.
    UNASSIGNED: A qualitative study involving interviews between May and August 2019, with paramedics in the UK who had completed a prescribing programme.
    UNASSIGNED: Individual interviews with a purposive sample of paramedics recruited via social media and regional paramedic networks. Interviews covered experiences, benefits and challenges of the prescribing role. A framework analysis approach was used to identify key themes.
    UNASSIGNED: Participants were 18 advanced paramedics working in primary care, emergency departments, urgent care centres and rapid response units. All participants reported being adequately prepared to prescribe. Key benefits of prescribing included improving service capacity, efficiency and safety, and facilitating advanced clinical roles. Challenges included technological problems, inability to prescribe controlled drugs and managing expectations about the prescribing role. Concerns were raised about support and role expectations, particularly in general practice.
    UNASSIGNED: Paramedic prescribing is most successful in settings with a high volume of same-day presentations and urgent and emergency care. It facilitated advanced roles within multidisciplinary teams. Concerns indicate that greater consideration for support infrastructure and workforce planning is required within primary care to ensure paramedics meet the entry criteria for a prescribing role.
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  • 文章类型: Journal Article
    对离开救护车服务到急诊科(ED)工作的护理人员知之甚少。这项研究旨在探索护理人员在专科/高级ED角色中工作的生活经验,注重角色转换,对有效临床实践和角色优化感知的影响。该研究的第二个目的是就护理人员的专家/高级ED角色的未来发展提出建议。
    这是一项定性研究,利用描述性现象学通过半结构化访谈收集和描述参与者的生活经历。最终样本包括三名急诊医生(ECPs),三名学生ECP和两名高级临床从业人员(ACP),所有卫生和护理专业委员会注册护理人员。访谈数据被逐字转录,并使用归纳主题分析进行分析。
    过渡到ED涉及对新临床环境的重大调整,责任和决策。院前体检和病史记录技能,和自主工作的经验是ED内有效实践的相关推动力。在ED中获得药物的困难成为日常实践的重要障碍,可能会影响患者的体验并影响对次优工作的看法。ED工作人员对护理人员能力的误解可能导致角色混乱,并使跨专业工作变得困难。未来有机会将角色扩展到resus、ED环境中的专业和儿科。
    虽然角色过渡到ED代表了护理人员的动荡时期,院前护理人员实践的要素直接转化为ED角色,并有助于有效的实践。参与者发现他们被接受并支持在ED环境中工作,并积极评价未来的角色扩展。缺乏药物是当前临床实践的重大障碍,也是护理人员与其护理同行之间实践的差异。允许高级护理人员独立开药的立法变化将解决其中一些问题,但是需要临时改进以将现有安排扩展到护理人员,改善他们提供的护理质量和安全性,并最终改善患者体验。
    UNASSIGNED: Little is known about paramedics who have left the ambulance service to work in emergency departments (EDs). This study sought to explore the lived experiences of paramedics working in specialist/advanced ED roles, focusing on role transition, influences on effective clinical practice and perceptions of role optimisation. A secondary aim of the study was to make recommendations on the future development of specialist/advanced ED roles for paramedics.
    UNASSIGNED: This was a qualitative study utilising descriptive phenomenology to collect and describe the lived experiences of participants via semi-structured interviews. The final sample comprised three emergency care practitioners (ECPs), three student ECPs and two advanced clinical practitioners (ACPs), all Health and Care Professions Council registered paramedics. Interview data were transcribed verbatim and analysed using inductive thematic analysis.
    UNASSIGNED: Transition to the ED involves significant adjustment to a new clinical environment, responsibilities and decision making.Pre-hospital physical assessment and history taking skills, and experience of autonomous working are pertinent enablers to effective practice within the ED.Difficulties in accessing medication in the ED emerged as a significant barrier to daily practice that could affect the patient experience and influence perceptions of sub-optimal working.Misconceptions by ED staff regarding paramedic competencies could lead to role confusion and make inter-professional working difficult.Opportunities exist for future role expansion into areas such as resus, majors and paediatrics within the ED environment.
    UNASSIGNED: While role transition to the ED represents a turbulent period for paramedics, elements of pre-hospital paramedic practice transfer directly into ED roles and contribute to effective practice. Participants found that they were accepted and supported to work in the ED setting and spoke positively of future role expansion. A lack of access to medicines presents a significant barrier to current clinical practice and a disparity in practice between paramedics and their nursing counterparts. The change in legislation to allow independent prescribing for advanced paramedics will address some of these issues, but interim improvements are required to extend existing arrangements to paramedics, improving the quality and safety of care they provide and ultimately the patient experience.
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  • 文章类型: Journal Article
    Escalating costs and changing population demographics are putting pressure on primary care systems to meet ever more complex healthcare needs. Non-medical \'advanced clinical practitioner\' (ACP) roles are increasingly being introduced to support service transformation. This paper reports the findings of a qualitative evaluation of nursing ACP roles across General Practices in one region of the UK. Data collection involved telephone interviews with 26 participants from 3 different stakeholder groups based in 9 practice sites: ACPs (n = 9), general practitioners (n = 8) and practice managers (n = 9). The data was analysed thematically. The study found a high degree of acceptance of the ACP role and affirmation of the important contribution of ACPs to patient care. However, significant variations in ACP education, skills and experience led to a bespoke approach to their deployment, impeding system-wide innovation and creating challenges for recruitment and ongoing professional development. In addition, a context of high workforce pressures and high service demand were causing stress and there was a need for greater mentorship and workplace support. System wide changes to ACP education and support are required to enable ACPs to realise their full potential in primary care in the UK.
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  • 文章类型: Journal Article
    BACKGROUND: Research has not yet fully investigated links to consultation duration, patient expectations, satisfaction, and enablement in nurse practitioner consultations. This study was developed to address some of these research gaps in nurse practitioner consultations, particularly with a focus on expectations, satisfaction, and enablement.
    OBJECTIVE: To explore the influence of pre-consultation expectations, and consultation time length durations on patient satisfaction and enablement in nurse practitioner consultations in primary health care.
    METHODS: Survey component of a larger convergent parallel mixed methods case study designed to conjointly investigate the communication processes, social interactions, and measured outcomes of nurse practitioner consultations. The survey element of the case study focusses on investigating patients\' pre-consultation expectations and post-consultation patient satisfaction and enablement.
    METHODS: A questionnaire measuring pre-consultation expectations, and post-consultation satisfaction and enablement, completed by a convenience sample of 71 adults consulting with nurse practitioners at a general practice clinic. Initial fieldwork took place in September 2011 to November 2012, with subsequent follow-up fieldwork in October 2016.
    RESULTS: Respondents were highly satisfied with their consultations and expressed significantly higher levels of enablement than have been seen in previous studies of enablement with other types of clinicians (P=0.003). A significant, small to moderate, positive correlation of 0.427 (P=0.005) between general satisfaction and enablement was noted. No significant correlation was seen between consultation time lengths and satisfaction or enablement.
    CONCLUSIONS: Higher levels of patient enablement and satisfaction are not necessarily determined by the time lengths of consultations, and how consultations are conducted may be more important than their time lengths for optimising patient satisfaction and enablement.
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